Pool views, open daily

Recensioni per Courtyard by Marriott Key West Waterfront

3 out of 5
Courtyard by Marriott Key West Waterfront
3031-41 N Roosevelt Blvd, Key West, FL

Recensioni

8,8

Eccellente

Valutazione di 10 - Eccellente. 589 su 1002 recensioni" "
Valutazione di 8 - Buono. 255 su 1002 recensioni" "
Valutazione di 6 - Soddisfacente. 83 su 1002 recensioni" "
Valutazione di 4 - Scarso. 38 su 1002 recensioni" "
Valutazione di 2 - Terribile. 37 su 1002 recensioni" "

9,2/10

Pulizia

9,0/10

Personale e servizio

8,6/10

Servizi

8,8/10

Condizioni e dotazioni della struttura

8,6/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Federico

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel with it's internal garden is very peaceful and the pool in the middle has a veruy exclusive atmosphere. It is outside keywest and you need Uber or use your car to reach the center of the town where the evening life takes place
Soggiorno di 2 notti ad agosto 2023
Risposta di General Manager, il giorno 25 ago 2023
Dear Federico,Thank you so much for choosing to stay with us at Courtyard Key West Waterfront. Our goal is to provide every guest with a relaxing getaway, and we're delighted to read that was the case for you. The pleasure was all ours, and we hope to welcome you back in the future.

10/10 Eccellente

Yvonne

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Mai, il giorno 4 mag 2024
Thank you so much for staying with us. We appreciate your feedback and we hope to see you again at our property.

10/10 Eccellente

juan

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great place , I
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 24 apr 2024
Dear Juan,Thank you for staying with us and for your feedback. We're glad you had a five-star experience. We hope to welcome you back soon for another great stay.Michael Napieralski,General Manager

10/10 Eccellente

Ermias

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice hotel nice view with best service. We definitely come back. Thanks for the best friendly service
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 22 apr 2024
Dear Ermias,It's wonderful to hear that your experience with our team was so positive! We strive to provide friendly and helpful service, so knowing that our team made a great impression on you is very rewarding. We look forward to welcoming you back for another great stay with us.Michael Napieralski,General Manager

8/10 Buono

Shirley

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e servizi
Overall we had a nice stay. Your front desk staff were amazing as we did have a problem with the type of room we thought we had booked. Everyone was very professional and Mia was exceptionally kind and helpful. The only concern I had was that the floors in our unit seemed to be quite dirty. They did not really appear dirty but the bottoms of our feet were visibly dirty after walking for only a few minutes barefoot….. even immediately after showering. Thanks
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 21 apr 2024
Dear Shirley,Thank you for sharing your experience with us. We're thrilled that you had a pleasant stay and that our front desk team, particularly Mia, left such a positive impression with their professionalism and kindness. However, we're disappointed to learn about the cleanliness issue you encountered, and we'll address this promptly to ensure a more pristine environment for our guests. We appreciate your feedback and look forward to welcoming you back to Courtyard Key West Waterfront for an even better stay.Michael Napieralski,General Manager

8/10 Buono

Robin

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room was great. Plent of room for 4 of us. Ken at the tiki bar was fun. Beautiful pool area. Only 2 washclothes in bathroom with beds to accommodate up to 6 was the only poor mark. Bathroom could have been a little clearer. I would most definitely come back.
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 16 apr 2024
Dear Robin,Thank you for your kind comments. We are pleased to hear the room was spacious enough for your family. We will pass on your comments about the bathroom to housekeeping immediately. It is wonderful you were able to enjoy our bar and pool area here at Courtyard Key West Waterfront. We'll pass on your comment about Ken to him as well; he is great! We look forward to seeing you on your next trip.Michael Napieralski, General Manager

6/10 Soddisfacente

LEIDY

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
I considered that the rooms we stayed in were overrated. I felt insecure being by the sidewalk - Main Street with no gate in between. We stayed in room 1203 and 1204 upstairs with no elevator. The charging usb and electrical outlets by the night stand didn’t work in room 1204. We stayed one night.
Soggiorno di 1 notte ad aprile 2024
Risposta di GM, il giorno 14 apr 2024
"Dear Leidy,We're grateful to have hosted you for one night as our guest. Our maintenance team always appreciates feedback, and they'll certainly investigate your comments further. Should you ever have any concerns, please don't hesitate to reach out to our front desk for assistance. Despite this, we hope you liked our beautiful waterfront location in Key West. Thank you for your thoughts, and we hope to have a chance to change your perceptions. Michael Napieralski,General Manager"

6/10 Soddisfacente

Lorraine

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi
Spent less than 10 hours at this location, simply a place to sleep
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 10 apr 2024
Dear Lorraine,Thank you for choosing to stay with us during your recent trip. While you were only with us for a short period of time, we hope you were able to enjoy your visit. If there was anything we could have done differently to improve your experience, please don't hesitate to reach back out. The pleasure was all ours, and we hope you'll choose to visit us again in the future.Michael Napieralski,General Manager

10/10 Eccellente

Chelsye

Soggiorno di 1 notte ad aprile 2024
Risposta di AGM, il giorno 28 apr 2024
Dear Chelsye,Thank you for your positive comments! Our team is very pleased to hear that they met your expectations. We hope to be your first choice during your next visit to Key West!Always at your service,Mai BonilloAssistant General ManagerCourtyard By Marriott Key West Waterfront

10/10 Eccellente

patrick

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Only stayed here for one night but check-in was smooth and front desk was friendly. Room was clean and beds were comfortable. Great place to stay for a quick visit to Key West.
Soggiorno di 1 notte ad aprile 2024
Risposta di AGM, il giorno 7 apr 2024
Greetings Patrick,Thanks for leaving us such a wonderful review. We are glad that you enjoyed your time here at the Courtyard By Marriott Key West Waterfront. Our dedicated staff will be pleased to learn of your high praise. Our Team looks forward to having you as our guest again soon. Please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have experienced.Always at your service,Mai BonilloAssistant General ManagerCourtyard By Marriott Key West Waterfront

8/10 Buono

Russell, Saint Charles

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a marzo 2024
Risposta di AGM, il giorno 31 mar 2024
gREETINGS rUSSELL,Thank you for staying with us again! We appreciate your loyalty and your continued trust in our team.Always at your service,Mai BonilloAssistant General ManagerCourtyard By Marriott Key West Waterfront

10/10 Eccellente

Brooke

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Good location. Free parking.
Soggiorno di 1 notte a marzo 2024
Risposta di AGM, il giorno 31 mar 2024
Greetings Brooke,Thanks for leaving us such a wonderful review. We are glad that you enjoyed your time here at the Courtyard By Marriott Key West Waterfront. Our dedicated staff will be pleased to learn of your high praise. Our Team looks forward to having you as our guest again soon. Please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have experienced.Always at your service,Mai BonilloAssistant General ManagerCourtyard By Marriott Key West Waterfront

10/10 Eccellente

Tim

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Overall the Hotel is older however it is in excellent condition, the back area we were in building C was great, quiet and comfortable.
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 21 mar 2024
Dear Tim,Thank you for taking the time to share your thoughts with our team. We are thrilled that we earned a perfect rating for your recent experience with us. It is wonderful to read that our dedication to maintaining a quiet and comfortable environment inside and outside of our accommodations made a positive impact on your stay with us. It was a pleasure to have had you as a guest, and we look forward to welcoming you back. Michael Napieralski,General Manager

10/10 Eccellente

Michael

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Wonderful Hotel, relaxing Pool and Bar area, Terissa, Tom and the rest of the Team are doing a outstanding Job!
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 14 mar 2024
Dear Michael,Thank you for your wonderful review of Courtyard Key West Waterfront! We're thrilled you enjoyed our hotel, especially our relaxing pool and bar area. Terissa, Tom, and the team will be delighted to hear they made your stay outstanding. We look forward to welcoming you back soon for another exceptional experience!Michael Napieralski,General Manager

8/10 Buono

Ashley

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice pool and friendly staff
Soggiorno di 2 notti a febbraio 2024
Risposta di General Manager, il giorno 8 mar 2024
Dear Ashley,Thank you for choosing to stay with us at Thunderbird Lodge Mitchell. We pride ourselves on providing an excellent stay for our guests. Consequently, we are thrilled to hear we could deliver for you. If there is anything we could improve to make your stay with us even better, please do not hesitate to reach out.Michael Napieralski,General Manager

10/10 Eccellente

Dena

Soggiorno di 1 notte a marzo 2024
Risposta di AGM, il giorno 24 mar 2024
Greetings Dena,Thank you for your positive comments! Our team is very pleased to hear that they met your expectations. We hope to be your first choice during your next visit to Key West!Always at your service,Mai BonilloAssistant General ManagerCourtyard By Marriott Key West Waterfront

10/10 Eccellente

Greg

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Ok to all
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 4 mar 2024
Dear Greg,A perfect rating is what we like to see! Thank you for taking the time to rate your stay, and we trust you enjoyed your island escape to Key West. We hope to see you in the future for another enjoyable stay!Michael Napieralski,General Manager

8/10 Buono

Maria

Viaggio con la famiglia
Mi è piaciuto: Pulizia
The pool area was very nice and well maintained.
Soggiorno di 4 notti a febbraio 2024
Risposta di General Manager, il giorno 11 feb 2024
Dear Maria,Guests love our relaxing pool area, and we are overjoyed it met your expectations! Our team would love the opportunity to earn that fifth and final rating star, so please come back and see us at Courtyard Key West Waterfront the next time you need a tropical getaway!Michael Napieralski,General Manager

10/10 Eccellente

Mario

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very nice!
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 9 feb 2024
Dear Mario,Thank you so much for the high rating. It's wonderful to know that you had a good time with us overall. Please consider coming back to join us again soon; we're confident that we can deliver another amazing stay. Michael Napieralski,General Manager

10/10 Eccellente

sylvie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
All is perfect 👍
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager , il giorno 8 feb 2024
Dear Sylvie,Thank you so much for your five-star rating! It's a delight knowing you enjoyed so much about your stay with us at Courtyard Key West Waterfront, and we look forward to delivering another perfect experience the next time you're in town.Michael Napieralski,General Manager

4/10 Scarso

Viaggiatore verificato

Mi è piaciuto: Pulizia
Misleading
Soggiorno di 2 notti a febbraio 2024
Risposta di AGM, il giorno 6 feb 2024
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our Team leadership. Sincerely, Mai Bonillo AGM Courtyard Marriott

10/10 Eccellente

Zulema, Miami

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
La atención es excelente desde que llegas al hotel, al igual que la limpieza en todas las áreas, pasamos una estancia muy agradable con la familia.
Soggiorno di 1 notte a febbraio 2024
Risposta di AGM, il giorno 6 feb 2024
Greetings Zulema,Thank you for your wonderful review of the Courtyard By Marriott Key West Waterfront. Our team members are happy to know that we have met your expectations. It was our pleasure to have you as our valued guest.We hope that we will be your first choice during your next visit to Key West Florida.With hospitality,Mai BonilloAssistant General ManagerCourtyard By Marriott Key West

10/10 Eccellente

Ryan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Love the small balcony, with a table and 2 chairs. It was perfect to unwind.
Soggiorno di 2 notti a gennaio 2024
Risposta di General Manager, il giorno 1 feb 2024
Dear Ryan,It was a pleasure hosting you at Courtyard Key West Waterfront! We're glad you enjoyed relaxing on the balcony, and we look forward to seeing you again the next time you're in the area.Michael Napieralski,General Manager

8/10 Buono

Peter

Soggiorno di 1 notte a gennaio 2024
Risposta di AGM, il giorno 24 mar 2024
Dear Peter,I am delighted that you enjoyed your accommodations.Our team thanks you for your feedback. We strive to make each of our guests feel as happy and at home as we all do here at the Southernmost Beach Resort. Thank you for choosing us for your recent vacation. We hope to be your first choice the next time you are in town.Always at your service,Mai BonilloAssistant General ManagerCourtyard By Marriott Key West Waterfront

8/10 Buono

rick

Viaggio di gruppo
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Location is ok room is musty smelling Otherwise room ok
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 27 gen 2024
Dear Rick,Thank you for being our guest and sharing your feedback. While we're happy you enjoyed our great location and comfortable accommodations, we are sorry not everything was perfect. Your feedback will be shared with the team, as we are always working to improve. We look forward to welcoming you back and impressing you further.Michael Napieralski,General Manager

10/10 Eccellente

Sheila

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 3 notti a dicembre 2023
Risposta di AGM, il giorno 6 feb 2024
Thank you Sheila!Thank you for your wonderful review of the Courtyard By Marriott Key West Waterfront. Our team members are happy to know that we have met your expectations. It was our pleasure to have you as our valued guest.We hope that we will be your first choice during your next visit to Key West Florida.With hospitality,Mai BonilloAssistant General ManagerCourtyard By Marriott Key West

6/10 Soddisfacente

Nina

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a gennaio 2024
Risposta di AGM, il giorno 4 feb 2024
Greetings Nina,Thank you for your feedback. It was our pleasure to have you as our valued guest.We hope that we will be your first choice during your next visit to Key West Florida.With hospitality,Mai BonilloAssistant General ManagerCourtyard By Marriott Key West

10/10 Eccellente

Jeanene

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di AGM, il giorno 6 feb 2024
Greetings Jeanene,Thank you for your wonderful review of the Courtyard By Marriott Key West Waterfront. Our team members are happy to know that we have met your expectations. It was our pleasure to have you as our valued guest.We hope that we will be your first choice during your next visit to Key West Florida.With hospitality,Mai BonilloAssistant General ManagerCourtyard By Marriott Key West

8/10 Buono

Harold

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di AGM, il giorno 5 feb 2024
Greetings Harold,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our Team leadership. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Mai Bonillo AGM Courtyard Marriott

8/10 Buono

Jeffrey

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024
Risposta di AGM, il giorno 4 feb 2024
Greetings Jeffrey,Thank you for your feedback. It was our pleasure to have you as our valued guest.We hope that we will be your first choice during your next visit to Key West Florida.With hospitality,Mai BonilloAssistant General ManagerCourtyard By Marriott Key West

10/10 Eccellente

Mathieu

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Super
Really nice hotel,
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 17 gen 2024
Dear Mathieu,Thank you so much for your kind words and for giving us a perfect rating. It was a pleasure having you here, and we hope you return soon.Michael Napieralski,General Manager

6/10 Soddisfacente

Dwana

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
The pool area was tropical and comfortable. The outside noise from traffic and people talking in the parking lot at very early hours was heard clearly inside the room affecting sleep. Front desk didn't want to hear the feedback and didn't let you talk to the general manager to discuss issues.
Soggiorno di 2 notti a gennaio 2024
Risposta di General Manager, il giorno 17 gen 2024
Dear Dwana,It is amazing to see that you enjoyed our tropical and relaxing pool area. However, it appears some noise interrupted the relaxation in your room. Please know that our team will discuss this feedback to ensure that we are handling these matters appropriately. Thank you for the review. We would love to show you a better stay in the future. Michael Napieralski,General Manager

10/10 Eccellente

Mirana

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
It’s not walkable to Duval street.
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 17 gen 2024
Dear Mirana,Thank you so much for the perfect rating. If you ever need recommendations on how to best explore the area, our team is always happy to provide you with suggestions. Nevertheless, we would love to welcome you back again soon. Michael Napieralski,General Manager

8/10 Buono

Geoff

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Had a really good time, lovely setting on the coast. Great heated outdoor pool and spa. It was a nice touch to have a welcome email explaining all the facilities. Only tiny bit of feedback on the welcome email is to let us know not to take the luggage out until we have checked in. I didn't see the notice on the wall by the Entrance until after we had taken our luggage out. Otherwise would recommend this hotel.
Soggiorno di 3 notti a gennaio 2024
Risposta di General Manager, il giorno 14 gen 2024
Dear Geoff,It was such a joy to welcome you to Courtyard Key West Waterfront. The relaxing amenities such as our heated pool and amazing spa facilities help make a trip here feel like paradise, especially with our waterfront location. Thank you so much for the email feedback. It would be an honor to welcome you back again soon. Michael Napieralski,General Manager

4/10 Scarso

Kumar

Mi è piaciuto: Servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
Pros; We had a two bedroom suite which not many properties have. The pool is clean and great with comfortable setting, hot pool was also very good. The staff are very good. Great proximity and location. The onsite bistro is meh, there are myriad of eating places. Beds were nice, the pillows were too soft and I was lazy to get a firm replacement. Cons: The main hotel property has a nice ambience, however the adjoing hotel seems to be an old motel converted by Marriott. The bathrooms are dated, the tub drain was blocked until I figured out how to open it. The floor was dirty, sorry housekeeping did not do a good job. There were trimmed hairs from the previous occupant near the sink. Overall: I expected a lot more for the price.
Risposta di General Manager, il giorno 13 gen 2024
Dear Kumar,Thank you for your recent stay with us. Guest feedback is appreciated and welcome, and we thank you for taking the time to leave a review. We always strive to exceed the needs of our visitors, so while we're glad to know you appreciated our relaxing hot tub, spacious accommodations, and convenient location, we apologize that other aspects of your experience didn't meet your expectations. As a result, we will pass along your constructive feedback to our housekeeping team to ensure it is properly addressed. We can't change the past, but we are committed to doing better in the future, and we truly hope you will consider joining us again so we can show you a stay that better represents our true value.Michael Napieralski,General Manager

10/10 Eccellente

Sharon

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Comfortable and pleasant stay
Soggiorno di 1 notte a gennaio 2024
Risposta di GM, il giorno 11 gen 2024
Greetings Sharon,Thank you for your wonderful review of the Courtyard By Marriott Key West Waterfront. Our team members are happy to know that we have met your expectations. It was our pleasure to have you as our valued guest.We hope that we will be your first choice during your next visit to Key West Florida.With hospitality,Mai BonilloAssistant General ManagerCourtyard By Marriott Key West

10/10 Eccellente

Norah

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great place
Every staff member was friendly and helpful. They all seemed happy at their jobs. The hotel is very clean. Rooms were fabulous. Great huge pool and hot tub. Grounds lovely.
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 13 gen 2024
Dear Norah,Your perfect rating is a wonderful compliment to receive! Thank you for highlighting so many outstanding aspects of our hotel, and we hope to see you again the next time you need a relaxing getaway!Michael Napieralski,General Manager

8/10 Buono

Thibault

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
L'hôtel a ete rénové et les équipements sont fonctionnels, nous avons moins apprécié l'accueil au petit déjeuner, la carte petit déjeuner ultra limitée proposée (pas de chocolat chaud entre autre) et le bruit dans chambre donnant sur la rue.
Soggiorno di 2 notti a gennaio 2024
Risposta di General Manager, il giorno 13 gen 2024
Dear Thibault,Thank you for your feedback. While we're glad you enjoyed our facilities, we're sorry to hear that our breakfast didn't exceed your expectations and that the noise from the street disturbed your stay. Rest assured that your comments are important to us, and we'll reflect on them as we continue to make positive changes. Thanks again, and we hope to welcome you back soon!Michael Napieralski,General Manager

8/10 Buono

Moshe

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a gennaio 2024
Risposta di AGM, il giorno 4 feb 2024
Hello Moshe,Thank you for your feedback. It was our pleasure to have you as our valued guest.We hope that we will be your first choice during your next visit to Key West Florida.With hospitality,Mai BonilloAssistant General ManagerCourtyard By Marriott Key West

8/10 Buono

Malin

Soggiorno di 1 notte a gennaio 2024
Risposta di AGM, il giorno 4 feb 2024
Hello Malin,Thank you for your feedback. It was our pleasure to have you as our valued guest.We hope that we will be your first choice during your next visit to Key West Florida.With hospitality,Mai BonilloAssistant General ManagerCourtyard By Marriott Key West

10/10 Eccellente

Eun-Kyu

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di AGM, il giorno 4 feb 2024
Greetings Eun-Kyu,Thank you for your feedback. It was our pleasure to have you as our valued guest.We hope that we will be your first choice during your next visit to Key West Florida.With hospitality,Mai BonilloAssistant General ManagerCourtyard By Marriott Key West

8/10 Buono

Anders

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a gennaio 2024
Risposta di AGM, il giorno 4 feb 2024
Greetings Andres,Thank you for your feedback. It was our pleasure to have you as our valued guest.We hope that we will be your first choice during your next visit to Key West Florida.With hospitality,Mai BonilloAssistant General ManagerCourtyard By Marriott Key West

8/10 Buono

Steve

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di AGM, il giorno 4 feb 2024
Greetings Steve,On behalf of the entire hotel team, I want to thank you for sharing your guest experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely, Mai Bonillo AGM Courtyard Marriott

8/10 Buono

Jinping

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di AGM, il giorno 1 gen 2024
Greetings Jinping,It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely, Mai Bonillo AGM Courtyard Marriott

2/10 Terribile

XXX

Soggiorno di 1 notte a dicembre 2023
Risposta di AGM, il giorno 28 dic 2023
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our Team leadership.Sincerely, Mai Bonillo AGM Courtyard Marriott

8/10 Buono

Tomonori

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di AGM, il giorno 28 dic 2023
Thank you very much for your feedback, Tomonori!On behalf of the entire hotel team, I want to thank you for sharing your guest experience.Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, IWe hope to welcome you again soon.Sincerely, Mai Bonillo AGM Courtyard Marriott

10/10 Eccellente

Karishma, Toronto

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di AGM, il giorno 28 dic 2023
Hello Karishma,Our team is delighted to receive your review.On behalf of the entire hotel team, I want to thank you for sharing your guest experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely, Mai Bonillo AGM Courtyard Marriott

10/10 Eccellente

Tracy, Forest Lake

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Clean and comfortable with an easy taxi or ride-share to the bustle of old Key West town. Pool and hot tub were a plus as well as free parking.
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 26 dic 2023
Dear Tracy,Thank you for choosing Courtyard Key West Waterfront! We're glad our clean, comfortable rooms and inviting pool added to your experience and that our location worked well for your trip. The next time you're in the area, please come see us again.Michael Napieralski,General Manager

8/10 Buono

Lin

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di AGM, il giorno 28 dic 2023
Greetings Lin,On behalf of the entire hotel team, I want to thank you for sharing your guest experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely, Mai Bonillo AGM Courtyard Marriott

4/10 Scarso

Chien

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The room was old !
Soggiorno di 1 notte a dicembre 2023
Risposta di AGM, il giorno 25 dic 2023
Greetings Chein,Thank you for taking the time to let us know about your experience while staying with us.. Our property does not feature shuttle service. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our Team leadership to ensure the necessary guidelines are in place and reviewed to prevent any misunderstanding regarding our property amenities and offers, from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Mai Bonillo AGM Courtyard Marriott