Tutte le recensioni mostrate sono state scritte da ospiti che hanno effettivamente soggiornato nella struttura. Solo i viaggiatori che hanno prenotato un soggiorno con noi possono inviare una recensione. Verifichiamo le recensioni seguendo le nostre linee guida e le pubblichiamo tutte, positive e negative.Maggiori informazioniApertura in un’altra finestra
Valutazione di 10 - Eccellente. 140 su 398 recensioni" "
10 - Eccellente
140
Valutazione di 8 - Buono. 140 su 398 recensioni" "
8 - Buono
140
Valutazione di 6 - Soddisfacente. 63 su 398 recensioni" "
6 - Soddisfacente
63
Valutazione di 4 - Scarso. 26 su 398 recensioni" "
4 - Scarso
26
Valutazione di 2 - Terribile. 29 su 398 recensioni" "
2 - Terribile
29
7,8/10
Pulizia
8,6/10
Personale e servizio
7,4/10
Servizi
7,6/10
Condizioni e dotazioni della struttura
7,8/10
Ecosostenibilità
Recensioni
8/10 Buono
Simone
31 lug 2017
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Discreto
Hotel in buona posizione lungo la I95 lo spazio per la colaione e' piccolo e poco fornito.
Simone
Soggiorno di 1 notte a luglio 2017
Risposta di James, il giorno 2 ago 2017
Simone, thank you for reviewing your stay at the Econo Lodge Cumberland and for highlighting our outstanding location. We are glad you appreciated being close to I-95 and having so many dining options nearby. We hope you are already planning another trip our way.
Shiv Parbhoo, CHA,
General Manager
10/10 Eccellente
mike
12 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Comfortable hotel right off the interstate.
mike
Soggiorno di 1 notte a maggio 2024
Risposta di Guest Relations Management, il giorno 14 mag 2024
Hi Mike! Absolutely fantastic! We're thrilled you had a perfect 5-star experience at our conveniently located hotel. Knowing we provided a comfortable environment for your stay makes our day. Thank you for choosing us, and we hope to see you again the next time your travels bring you near the interstate!
8/10 Buono
John
6 mag 2024
Mi è piaciuto: Pulizia e personale e servizio
John
Soggiorno di 1 notte ad aprile 2024
Risposta di M, il giorno 10 mag 2024
Dear John,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope to have you back again. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team
6/10 Soddisfacente
Covia
3 mag 2024
Non mi è piaciuto: Personale e servizio
Ok
Covia
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 4 mag 2024
Hello Covia,We appreciate you taking the time to share your feedback with us. We regret any inconvenience you may have experienced during your stay, and encourage you to reach out to our management team directly to further discuss your concerns. Thank you for bringing these matters to our attention.
8/10 Buono
Rashawn
28 apr 2024
Rashawn
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 21 mag 2024
Hello Rashawn, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.
8/10 Buono
Tim
Viaggio con la famiglia
22 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great for price
Tim
Soggiorno di 1 notte a luglio 2023
Risposta di Guest Relations Management, il giorno 24 apr 2024
Hi Tim! Thank you for your feedback and positive rating! We're glad to hear that you found our hotel to be great value for the price.We strive to offer our guests excellent value and comfort during their stay, and we're pleased to see that reflected in your experience.We appreciate your support and hope to welcome you back again soon. If there's anything we can do to make your next stay even better, please don't hesitate to let us know.
10/10 Eccellente
Bill
Viaggio con animali domestici, Viaggio di coppia
18 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Stay here often. Clean and quiet!
Bill
Soggiorno di 1 notte ad aprile 2024
Risposta di M, il giorno 19 apr 2024
Dear Bill,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. It is pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay. We enjoyed catering to your needs as much as you enjoyed your stay and hope to enhance this experience further. We are indeed looking forward to your next visit. See you soon!Best regards,Management Team
10/10 Eccellente
Peter
Viaggio di lavoro, Viaggio con la famiglia
14 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
What’s great
Peter
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Management, il giorno 15 apr 2024
Hi Peter! Thank you for your 5-star rating! It seems you had a positive experience with us, and we're thrilled to hear that. If there are any particular aspects of your stay that stood out or if there's anything we can do to make your next visit even more enjoyable, please let us know. We look forward to welcoming you back soon!
6/10 Soddisfacente
jean-yves
Viaggio di coppia
13 apr 2024
Mi è piaciuto: Servizi
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
vieux motel mal rénové, pas très propre, attire des travailleurs saisonniers
jean-yves
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 14 apr 2024
Hello jean-yves,Nous regrettons d'apprendre que votre séjour n'ait pas été à la hauteur de vos attentes. Nous prenons en compte vos commentaires pour améliorer nos services. Pour toute question ou préoccupation, n'hésitez pas à contacter notre équipe de gestion.
10/10 Eccellente
Matthew
8 apr 2024
The property is very quiet and clean
Matthew
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Management, il giorno 9 apr 2024
Hi Matthew! Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you enjoyed your stay and found our property to be quiet and clean. Maintaining a serene and pristine environment for our guests is a top priority, and we're glad that our efforts to uphold high cleanliness standards contributed to your overall satisfaction. We truly appreciate your kind words and your perfect rating. It was a pleasure hosting you, and we look forward to welcoming you back for another enjoyable stay in the future.
8/10 Buono
Dale
6 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
older property but clean and great location
Dale
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 9 apr 2024
Hello Dale, We appreciate your feedback on our property's cleanliness and convenient location. Should you have any further comments or suggestions, please feel free to reach out to our management team.
8/10 Buono
Qiuxuan
1 apr 2024
Qiuxuan
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relations Management, il giorno 24 apr 2024
Hi Qiuxuan! Thank you for your rating of 4 out of 5. We're pleased to hear that you had a positive experience during your stay. Your feedback is valuable to us as we continuously strive to improve our services. If there are any specific areas where you feel we could enhance your experience, please do not hesitate to share them with us. We are committed to providing the best possible experience for our guests, and we appreciate your input. We hope to have the opportunity to welcome you back in the future and earn that fifth star!
10/10 Eccellente
Ron, Alliston
29 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Ron
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relations Management, il giorno 30 mar 2024
Hi Ron! Thank you for rating your experience with us a perfect 5 out of 5! We're delighted to hear that you had such a fantastic stay. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations. We appreciate your kind words and look forward to welcoming you back for another wonderful experience in the future.
2/10 Terribile
Edward
25 mar 2024
Edward
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relations Management, il giorno 15 apr 2024
Hi Edward! Thank you for sharing your rating of 1 out of 5. We are deeply concerned to learn that your experience was far below your expectations and sincerely apologize for any shortcomings you encountered during your stay. We strive to provide the highest level of service and comfort to all our guests, and it's clear we missed this mark with your visit. We would be grateful if you could provide us with more detailed feedback on specific areas that need improvement. Understanding these details will be instrumental in helping us make the necessary changes. We hope to have another chance to demonstrate our commitment to excellence and to provide you with a significantly improved experience.
6/10 Soddisfacente
Pierrick
25 mar 2024
Non mi è piaciuto: Condizioni e dotazioni della struttura
Minimally acceptable.
Pierrick
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relations Management, il giorno 28 mar 2024
Hi Pierrick! We regret to hear that your experience with us was only minimally acceptable. We strive to provide all our guests with a comfortable and enjoyable stay, and it's disappointing to learn that we did not meet your expectations. If you have any specific feedback or concerns you'd like to share with us, please feel free to do so. Your feedback is valuable to us as we continuously work to improve our services. We hope to have the opportunity to better serve you in the future.
10/10 Eccellente
Lisa
Viaggio di lavoro
18 mar 2024
Mi è piaciuto: Servizi
Nice and clean smelled fresh when entering our room! Breakfast was good
Lisa
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 20 mar 2024
Hello Lisa,We are delighted to hear that you found our hotel room to be nice and clean. It's great to know that you enjoyed our breakfast offerings as well. We appreciate your positive feedback and hope to welcome you back in the future.
2/10 Terribile
Stephanie
Viaggio con la famiglia
17 mar 2024
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
They charged for a cot, they had me ny 2 guests and a baby in a dirty diaper putside in 87 degree heat.
Stephanie
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 18 mar 2024
Hello Stephanie, We appreciate your feedback and apologize for any inconvenience during your stay. Please feel free to reach out to our management team to address your concerns in detail. Thank you for bringing this to our attention.
8/10 Buono
Ghullam
16 mar 2024
Ghullam
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 9 apr 2024
Hello Ghullam, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.
8/10 Buono
C
Viaggio di coppia
3 mar 2024
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Its good for a few nights. The shower and handles of the drawers were not clean. But you get what you paid for. The staff was extremely helpful and nice. Breakfast is onlt waffles cereal and coffee. No eggs or anything else
C
Soggiorno di 2 notti a marzo 2024
Risposta di Guest Relations Management, il giorno 5 mar 2024
Hi C! Thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that you found our hotel suitable for a few nights and that you appreciated the helpful and friendly service provided by our staff. We apologize for any inconvenience caused by the cleanliness issues you encountered with the shower and drawer handles. Maintaining a high standard of cleanliness is important to us, and we will address this matter with our housekeeping team to ensure that our cleanliness standards are upheld to the highest level. We appreciate your understanding that our property offers value for the price paid. While we strive to provide comfortable accommodations at an affordable rate, we understand that there may be limitations to the amenities and services offered. Regarding breakfast options, we apologize if our offerings did not meet your expectations. Your feedback is important to us, and we will take it into consideration as we strive to enhance our breakfast selection for future guests. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back for another stay in the future. If there's anything else we can do to assist you, please don't hesitate to let us know.
10/10 Eccellente
John
Viaggio con animali domestici, Viaggio con la famiglia
28 feb 2024
Mi è piaciuto: Personale e servizio
Excellent and safe property. Perfect for a nights stay. Nice amenities around with plenty of restaurants. Good areas to walk your dog. Room are spacious and clean. I was really surprised for the good after staying there.
John
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Relations Management, il giorno 29 feb 2024
Hi John! It's wonderful to hear that you had such a positive experience at the property! We're glad you found the amenities convenient and the rooms spacious and clean. It's great to know that the area was safe and pet friendly as well. If you ever need assistance or have any questions in the future, don't hesitate to reach out. We appreciate your feedback!
10/10 Eccellente
Ernesto
19 feb 2024
Ernesto
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Relations Management, il giorno 21 feb 2024
Hi Ernesto! Thank you so much for your glowing rating of 5 out of 5! We're thrilled to hear that you had a fantastic experience at Econo Lodge Cumberland. Providing exceptional service and comfort to our guests is our top priority, and we're delighted that we succeeded during your stay. Your satisfaction means everything to us, and we can't wait to welcome you back for another wonderful visit.
6/10 Soddisfacente
D f
Viaggio di coppia
29 gen 2024
clean nice size room good for the money
D f
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Relations Management, il giorno 31 gen 2024
Hi D! Thank you for sharing your feedback with us. We appreciate your balanced review and your rating of 3 out of 5. We're glad to hear that you found our rooms to be clean and of a good size, and that you felt it was a good value for your money. Providing comfortable accommodations at an affordable price is important to us, and we're pleased that you found your room to meet your expectations in this regard. Your feedback regarding the cleanliness and size of the room is valuable to us as we strive to maintain high standards for all of our guests. We're delighted that you had a positive overall experience during your stay. If there are any areas where you believe we could further improve or if you have any suggestions for us, please don't hesitate to let us know. We're always looking for ways to enhance our guests' experiences and appreciate any insights you can provide. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there is anything else we can do to make your next visit even more comfortable, please don't hesitate to reach out to us.
8/10 Buono
Angela
28 gen 2024
Mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Cleanliness 😞
The towels in the bathroom were stained, bottom of the shower was black, dog paw prints and bright orange nail polish on bedding and the floor was filthy. The bottoms of my feet were dirty after my shower from walking from the shower to the bed.
Angela
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Relations Management, il giorno 31 gen 2024
Hi Angela! We appreciate you taking the time to share your feedback with us, and we're glad to hear that you found our overall cleanliness satisfactory during your recent stay. However, we're truly sorry to learn about the specific cleanliness issues you encountered in your room. Please accept our sincerest apologies for the inconvenience and disappointment caused by the stained towels, dirty shower, and other cleanliness concerns you mentioned. Providing a clean and comfortable environment for our guests is of the utmost importance to us, and we regret that we fell short of meeting this expectation during your stay. Rest assured, we take your feedback very seriously, and immediate action will be taken to address the issues you highlighted. Our housekeeping team will conduct a thorough inspection of the room and implement additional training and procedures to ensure that all areas of our property meet the highest standards of cleanliness and hygiene. We understand the impact that these issues had on your stay, and we sincerely apologize for any inconvenience or discomfort they caused. Your satisfaction is our top priority, and we're committed to taking all necessary measures to prevent similar incidents from occurring in the future. If there is anything further we can do to address your concerns or if you would like to discuss your experience in more detail, please don't hesitate to contact our management team directly. We value your feedback and hope to have the opportunity to welcome you back for a much-improved experience in the future. Thank you for choosing to stay with us, and we appreciate the opportunity to learn and improve based on your feedback.
2/10 Terribile
Mark
21 gen 2024
Mark
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Relations Management, il giorno 23 gen 2024
Hi Mark! Thank you for providing your feedback, and we sincerely apologize for any shortcomings you experienced during your stay, as reflected in your 1 out of 5 rating. We're deeply sorry that we did not meet your expectations, and we would appreciate the opportunity to understand more about the specific issues you encountered. If you're comfortable, please reach out to our customer service team directly at [email/phone] so that we can discuss your experience in more detail and work towards a resolution. Your satisfaction is our top priority, and we want to ensure that we address any concerns you may have had. We value your feedback and hope to have the opportunity to make amends and welcome you back for a more positive experience in the future.
8/10 Buono
JAMES
Viaggio di lavoro
17 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi
JAMES
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Relations Management, il giorno 18 gen 2024
Hi James! Thank you for choosing to stay with us and for sharing your feedback. We appreciate your 4 out of 5 rating. We're pleased to hear that your overall experience was positive. Your feedback is important, and we're always eager to learn more about how we can enhance our guests' experiences. If there are specific areas you feel we can improve or if there's anything that made your stay memorable, please feel free to share more details. We look forward to the opportunity to host you again for another enjoyable stay.
8/10 Buono
CATHERINE
11 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Convenient one night stay
Very convenient from I-95. Found and booked the room on Hotels.com as we were driving. Just needed a place to shower and sleep. Breakfast was limited but good. Seemed clean but did see a couple of bugs. Staff was helpful and friendly.
CATHERINE
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Relations Management, il giorno 11 gen 2024
Hi Catherine! Thank you for sharing your feedback about your recent one-night stay with us. We appreciate your positive rating and your honest comments. We're glad to hear that our hotel was convenient for your needs and that you found our staff to be helpful and friendly. We also appreciate your feedback on the breakfast, and we'll certainly review the options to ensure we provide a satisfying variety for our guests. We apologize for any inconvenience caused by the presence of bugs. Your feedback is important, and we will address this matter promptly with our pest control team to ensure improvements are made. If your future travels bring you back to our area, we would be honored to have the opportunity to provide you with an even more enjoyable experience. Safe travels and thank you for choosing our hotel!
8/10 Buono
CATHERINE
11 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Good for a night's stay
Friendly staff. This was a one night stop on a longer trip. We were just looking for a place to sleep and shower. This was very convenient to I-95. Breakfast was limited - waffles and cereal - but good.
Not luxurious, but it had what we needed.
CATHERINE
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Relations Management, il giorno 11 gen 2024
Hi Catherine! Thank you for taking the time to share your feedback about your recent one-night stay with us. We appreciate your positive rating and your thoughtful comments. We're pleased to hear that our friendly staff and convenient location met your needs for a quick stop during your longer trip. It's great that you found the breakfast, though limited, to be good and that our hotel had what you needed for a comfortable stay. If your future travels bring you back to our area, we would be honored to have the opportunity to host you again. Safe travels and thank you for choosing our hotel!
8/10 Buono
Pierre Luc
9 gen 2024
Pierre Luc
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Relations Management, il giorno 10 gen 2024
Hi Pierre! Thank you for sharing your feedback, and we appreciate your 8 out of 10 rating. We're delighted to hear that your experience was positive overall. Your feedback is invaluable to us as we strive to continuously improve our services. If there are specific areas where you feel we can enhance your experience further or if there are aspects that stood out to you, please feel free to share more details. We value your input and hope to have the opportunity to welcome you back for another enjoyable stay in the future.
10/10 Eccellente
Carole
9 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Je recommande cet hôtel
Nous aimons cet endroit car c'est sur notre chemin et le prix est abordable
Carole
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Relations Management, il giorno 11 gen 2024
Hi Carole! Thank you for taking the time to share your positive feedback about your recent stay with us. We are thrilled to receive your perfect 10 out of 10 rating and appreciate your recommendation. We're delighted to hear that you love our hotel, especially for its convenient location on your way and the affordable pricing. Your satisfaction is our top priority, and we look forward to welcoming you back on your future travels. If there's anything else specific that stood out during your stay that you'd like to share or any preferences you have for future visits, please feel free to let us know. Safe travels and thank you for choosing our hotel!
6/10 Soddisfacente
Ned
8 gen 2024
Non mi è piaciuto: Servizi
OK place to stay for the night while travelling. We stayed in no smoking room but the room smelled like smoke. Free Breakfast ends at 9am. I wouldn't stay here for more then 1 night.
Ned
Risposta di Guest Relations Management, il giorno 9 gen 2024
Hi Ned! Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your honest comments and regret to hear that your experience did not fully meet your expectations. We sincerely apologize for the inconvenience caused by the smoke odor in your designated non-smoking room. Your comfort is of utmost importance to us, and we regret that we fell short in delivering a pristine and smoke-free environment. Rest assured that we will address this matter promptly to prevent similar occurrences in the future. We also acknowledge your feedback about the breakfast timing, and we understand that it might not have been convenient for your schedule. We will review our breakfast hours to see if there are opportunities for improvement. Your insights are valuable to us, and we want to assure you that your comments will be shared with our team for further evaluation and improvement. We strive to make every guest's stay enjoyable, and we regret any inconvenience caused during your time with us. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience.
10/10 Eccellente
William
8 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Exceptional stay regardless of price
Perfect place to pop in overnight. Was pleasantly surprised at how clean and comfortable this hotel was for the price. You can tell the owners/management take pride in this location. Highly recommend for any traveler on a tight budget or not.
William
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Relations Management, il giorno 9 gen 2024
Hi William! Thank you so much for taking the time to share your wonderful feedback about your recent stay at our hotel. We are thrilled to learn that you had an exceptional experience and that our cleanliness, comfort, and overall service met your expectations. We truly appreciate your kind words regarding our team's dedication to maintaining a high standard and providing a pleasant atmosphere for our guests. Your recommendation means a lot to us, and we are grateful for your recognition. It was our pleasure to have you as our guest, and we look forward to the opportunity to welcome you back for another exceptional stay. If there's anything specific you enjoyed or any additional comments you'd like to share, please feel free to let us know. Safe travels, and we hope to see you again soon!
6/10 Soddisfacente
marnie
31 dic 2023
Non mi è piaciuto: Pulizia
marnie
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 7 gen 2024
Hello marnie,We appreciate you taking the time to provide us with your rating. If there were any specific aspects of your stay that you would like to share, we encourage you to reach out to us directly so that we may address any concerns. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.
2/10 Terribile
Wendy
25 dic 2023
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
A Roach Hotel
Definately a roach hotel, when entered room there were roaches on dresser, in drawers, bathroom sink, under sink in bathroom, The room smelled like smoke and the shower floor was very soft. Would not recommend anyone to stay here. Had to put all clothes and everything in vehicle during night as room was full of roaches.
Wendy
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Relations Management, il giorno 28 dic 2023
Hi Wendy! We sincerely regret the disappointing experience you had during your stay. Your feedback is deeply concerning, and we want to assure you that this is not the level of cleanliness and comfort we strive to provide. We take reports of pests seriously, and we will immediately conduct a thorough inspection and take the necessary measures to address this issue. We also apologize for the smell of smoke and the condition of the shower floor. Your experience falls far below our standards, and we regret any discomfort caused. We are committed to resolving these issues and hope to regain your trust in our services.
2/10 Terribile
Leopoldo
23 dic 2023
Leopoldo
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 14 gen 2024
Hello Leopoldo,We apologize if your recent stay did not meet your expectations. We value your feedback and encourage you to reach out to us directly, so we can address any specific concerns you may have. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience.
10/10 Eccellente
Bobby
22 dic 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
A very happy night.
Great service and price was outstanding. Only one thing missing was comfortable chairs for a person my age.
Bobby
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 24 dic 2023
Hello Bobby,Thank you for choosing our hotel for your stay and for your positive feedback on our service and pricing. We appreciate your suggestion regarding the chairs and will certainly pass it on to our team for future improvements. We hope to have the opportunity to welcome you back in the future.
10/10 Eccellente
R M
12 dic 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
R M
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Relations Management, il giorno 13 dic 2023
Hi RM! Thank you wholeheartedly for your perfect 10 out of 10 rating! We're absolutely thrilled that your experience at Econo Lodge Cumberland was exceptional. Your perfect score is truly appreciated and serves as a tremendous source of motivation for our team. If there were specific aspects of your visit that stood out and contributed to your satisfaction, we would love to hear more about them. Thank you for choosing Econo Lodge Cumberland. We're already looking forward to the pleasure of hosting you again for another outstanding stay.
6/10 Soddisfacente
William
9 dic 2023
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Comfort della camera
William
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Relations Management, il giorno 12 dic 2023
Hi William! Thank you for choosing us and for providing us with your feedback through a 6 out of 10 rating. We appreciate your honest assessment of your stay. Your insights are important, and we'd love to know more about what aspects of your visit you enjoyed or if there are any areas where we can improve. Understanding our guests' perspectives helps us continually enhance our services. We value your support and hope to have the pleasure of welcoming you back for an even better experience in the future.
6/10 Soddisfacente
Uwe
Viaggio di coppia
9 dic 2023
Mi è piaciuto: Personale e servizio e servizi
Room was supposed to be non-smoking, but there were clear traces of nicotine noticeable. There were a lot of small insects and some cockroaches, unfortunately.
Uwe
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Relations Management, il giorno 12 dic 2023
Hi Uwe! Thank you for sharing your feedback with us. We appreciate your honesty, and we apologize for the issues you encountered during your stay. We are genuinely sorry to hear about the traces of nicotine in your non-smoking room and the presence of insects and cockroaches. This falls short of the high standards we strive to maintain for our guests. Please be assured that we are taking immediate action to address these concerns, including a thorough inspection, pest control measures, and additional cleaning protocols. Your feedback is invaluable, and we are committed to making the necessary improvements to ensure a more comfortable experience for our guests in the future. If there's anything else you'd like to share, please feel free to reach out directly. We appreciate your understanding and the opportunity to learn from your experience.
8/10 Buono
Steven
3 dic 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good for and overnight stay
Hotel had been recently updated but still needed some improvements. The room was spacious, the desk clerk gave us the largest accessible room they have, and it was nice. The pillows were some of the best we have had. The waffle was good at breakfast, but the rest of the choices were sparce.
Steven
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Relations Management, il giorno 7 dic 2023
Hi Steven! Thank you for choosing to stay with us and for taking the time to share your feedback. We're pleased to hear that you found our hotel suitable for an overnight stay and appreciated the recent updates. We're glad that you enjoyed the spaciousness of your room, and we're happy to have accommodated you in our largest accessible room. It's also wonderful to know that you found the pillows to be some of the best you've had. Your comments about the breakfast choices are duly noted, and we appreciate your input. We'll review our offerings to ensure a more varied selection for our guests. If there are any other specific areas you believe that need improvement or any suggestions you have for us to enhance your experience further, please feel free to share. We look forward to welcoming you back for another stay.
8/10 Buono
Charles
29 nov 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
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Charles
Soggiorno di 1 notte a novembre 2023
Risposta di Guest Relations Managemen, il giorno 30 nov 2023
Hi Charles! Thank you for choosing our hotel for your recent stay, and for taking the time to leave a positive rating. We're delighted to hear that your experience with us was favorable. If there are any specific aspects of your stay that stood out or if you have any suggestions for improvement, we'd love to hear more about your thoughts. Your feedback is invaluable to us as we continually strive to enhance our guests' experience. We hope to have the pleasure of welcoming you back for another enjoyable stay.
8/10 Buono
Katherine
Viaggio di coppia
28 nov 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property is great when passing theu for a quick overnight stay. It is convenient to many restaurants and shopping and a short ride to St Mary's and Yulee FL.
Katherine
Soggiorno di 2 notti a novembre 2023
Risposta di Guest Relations Managemen, il giorno 30 nov 2023
Hi Katherine! Thank you for choosing to stay with us and for taking the time to share your experience. We're delighted to hear that you found our property convenient for your overnight stay and that our location worked well for your plans in St Mary's and Yulee, FL. Your positive feedback about the convenience to restaurants and shopping is much appreciated. If there are any specific areas where you feel we could make improvements to elevate your experience to a 5-star level, please let us know. We value your input and use it to enhance our services. We look forward to welcoming you back whenever your travels bring you to the area. Safe journeys!
2/10 Terribile
Charity
Viaggio con la famiglia
26 nov 2023
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Literal bugs crawling on the floor and on the table in the room.
Charity
Soggiorno di 1 notte a novembre 2023
Risposta di Guest Relations Management, il giorno 28 nov 2023
Hi Charity! We sincerely apologize for the experience you had during your recent stay with us. Your feedback is extremely valuable, and we take it seriously. It is disheartening to learn about the issues you encountered with bugs in your room. This is certainly not reflective of the high standards we strive to maintain. Please rest assured that we are addressing this matter immediately to ensure it does not happen in the future. We understand the impact this had on your stay, and we appreciate your understanding. Once again, we sincerely apologize for the discomfort and hope to have the chance to regain your trust in the future.
10/10 Eccellente
Pierre, St Basile Le Grand
Viaggio di coppia
21 nov 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excellent, may be have just a few exercice apparels
Pierre
Soggiorno di 1 notte a novembre 2023
Risposta di Guest Relations Management, il giorno 22 nov 2023
Hi Pierre! Thank you for taking the time to share your feedback, and we appreciate your perfect 5 out of 5 rating. We're delighted to hear that you had an excellent experience with us. Your satisfaction is our priority, and we appreciate your positive comments. We appreciate your advice for our future guests regarding bringing of clothes appropriate for exercising. We look forward to the pleasure of welcoming you back for another excellent stay in the future.
10/10 Eccellente
Malcolm
12 nov 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very good economical stay
4th time staying here and just as good every time. check in was easy and employees were friendly.
Malcolm
Soggiorno di 1 notte a novembre 2023
Risposta di Guest Relations Management, il giorno 14 nov 2023
Hi Malcolm! Thank you for your continued loyalty and for taking the time to share your experience with us. We're thrilled to hear that your stay was very good and that our team made check-in easy for you. Your continued support means the world to us, and we look forward to providing you with many more positive experiences in the future.
10/10 Eccellente
William
Viaggio con la famiglia
30 ott 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
William
Soggiorno di 2 notti a ottobre 2023
Risposta di Guest Relations Management, il giorno 31 ott 2023
Hi William! We are happy that you found our accommodations to be comfortable and our service to be within your expectations. We're glad you had a great time with us, and we look forward to serving you again.
8/10 Buono
Gino
29 ott 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Gino
Soggiorno di 1 notte a ottobre 2023
Risposta di Guest Relations Management, il giorno 31 ott 2023
Hi Gino! Thank you for taking the time to complete this review. We hope you will find your expectations to be far surpassed during your next visit!
2/10 Terribile
Greggri
28 ott 2023
Greggri
Soggiorno di 1 notte a ottobre 2023
Risposta di Guest Relations Management, il giorno 17 nov 2023
Hi Greggri! We apologize for any shortcomings during your stay. Your feedback is valuable, and we hope to have another opportunity to exceed your expectations in the future.
6/10 Soddisfacente
Lalbeharry
26 ott 2023
Lalbeharry
Soggiorno di 2 notti a ottobre 2023
Risposta di Guest Relations Management, il giorno 31 ott 2023
Hi Lalbeharry! Thank you for taking the time to complete our guest satisfaction survey. We hope you will find your expectations to be far surpassed during your next visit!
8/10 Buono
Stephen
24 ott 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Stephen
Soggiorno di 1 notte a ottobre 2023
Risposta di Guest Relations Management, il giorno 26 ott 2023
Hi Stephen! Thank you for taking the time to complete our guest satisfaction survey. We are so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We look forward to seeing you again and hopefully exceed your expectations on your next visit!
6/10 Soddisfacente
Cissy
Viaggio di gruppo
22 ott 2023
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
What was good??
The bed was lumpy, the room smelled of cigarettes and the tub faucet was malfunctioning...
Cissy
Soggiorno di 1 notte a ottobre 2023
Risposta di Guest Relations Specialist, il giorno 23 ott 2023
Hello Cissy, We apologize for the issues you encountered during your stay. Your feedback is important to us, and we will work to address these concerns. We hope you might consider staying with us again in the future for an improved experience.