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Recensioni per Stayinn Gateway Hotel Apartment

3 out of 5
Stayinn Gateway Hotel Apartment
No 9 Jalan Bukit Mata, Kuching, Sarawak

Recensioni

7,4

Buono

Valutazione di 10 - Eccellente. 25 su 166 recensioni" "
Valutazione di 8 - Buono. 81 su 166 recensioni" "
Valutazione di 6 - Soddisfacente. 40 su 166 recensioni" "
Valutazione di 4 - Scarso. 12 su 166 recensioni" "
Valutazione di 2 - Terribile. 8 su 166 recensioni" "

7,2/10

Pulizia

7,6/10

Personale e servizio

7,6/10

Servizi

6,6/10

Condizioni e dotazioni della struttura

10/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Cristiano

Mediocre
Hotel in una posizione un po' defilata e scomodo per raggiungere i principali punti di attrazione. Il check in è stato veloce, ma la camera è molto piccola e male arredata (il letto matrimoniale è accessibile solo da un lato. Dall'altro è contro il nuro). La colazione è varia ed abbondante la pulizia un po' da rivedere.
Soggiorno di 4 notti a luglio 2018

6/10 Soddisfacente

Viaggiatore verificato

Buona posizione
L'albergo è un po' vecchiotto e la colazione non ha molta scelta. La camera però era arredata in modo semplice, pulita e ordinata. La posizione è buona perché vicinissima al centro. Abbiamo soggiornato due notti e l'esperienza è stata comunque positiva.
Risposta di Ariva Gateway Kuching Serviced Residences , il giorno 14 dic 2017
Hi Sir/Ms, Thank you for your comment/review. Management of Ariva Gateway Kuching Service residence will take serious all comment from guest to improve our service and facilities. Thank you again for your review and hope to see you again in future. Regard, (From Assistant Front Office Manager)

10/10 Eccellente

Ayunie

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a ottobre 2020

8/10 Buono

IvanOh, KL

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room is clean and well maintained. Staff, from front desk to housekeeping are friendly and helpful. Price is decent. Location is in the city but without the hustle and bustle of traffic...could be the Covid 19...Would certainly recommend friends this place.
Soggiorno di 4 notti a luglio 2020

10/10 Eccellente

Muhammad Radhi Aiman

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
hard to get parking
Soggiorno di 1 notte a luglio 2020

8/10 Buono

Inseong

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 22 notti a febbraio 2020
Risposta di Marie, il giorno 27 mar 2020
Thank you for your review and looking forward to accommodate you again.

6/10 Soddisfacente

Christine

Viaggio di gruppo
Non mi è piaciuto: Pulizia
unable to get a king bed last min , bedsheet was spotted with black inks and stains , makeup room wasnt properly done . and the free parking wasnt properly advised , ended up with ticket fine . ;(
Soggiorno di 3 notti a ottobre 2019
Risposta di Stanfield Eagle, il giorno 15 dic 2019
Hi Christine, Greetings from Ariva Gateway Kuching! Thank you for your feedback. I'm sorry to hear that the room & the make up services weren't up to the standard you've come to expect from us. We will addressed this matter to our housekeeping team to ensure this wont happen again. I also disappointed to hear that you receive a fine ticket. For this we will have our Front Office to brief & explain to the guest about the parking. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. Thank you

4/10 Scarso

Eric

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The location is good & counter staffs are friendly. The apartment we stayed is very dated. The toilet is infested with houseflies, we killed about 50 houseflies during our 2 days stay there.
Soggiorno di 2 notti ad aprile 2019
Risposta di Marie - Guest Experience Team, il giorno 27 mag 2019
Hi Eric, Many thanks for your review and regret to learn that you encounter such problem during your stay. We looked into your comment and arranged thorough cleaning at the room accordingly.

8/10 Buono

Azhar

Mi è piaciuto: Pulizia, personale e servizio, servizi
Staff was friendly but room carpet wasnt very clean
Soggiorno di 3 notti a marzo 2019
Risposta di Marie Sandie - Guest Experience Team, il giorno 12 mar 2019
Dear Mr Azhar, Many thanks for your feedback and hope you enjoyed your vacation as a whole. Your valuable comment has been shared to the department concerned. We hope to see you again next time!

8/10 Buono

Viaggiatore verificato

Soggiorno di 2 notti a gennaio 2019
Risposta di Marie Sandie - Guest Experience Team, il giorno 24 gen 2019
Good day and hello Sir/Miss! Many thanks for your review and hope to see you again...

8/10 Buono

Maryann

Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a dicembre 2018
Risposta di Marie - Guest Experience Team, il giorno 19 dic 2018
Hi Maryann, Many thanks for the rating. We hope to see you again in future!

10/10 Eccellente

Morten

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Super hotel..
Dejligt hotel, i centrum af byen tæt ved park floden.. super service. Lækkert mad i restauranten. Som flere gange har vundet for malaysisk bedste restaurant. Glade og venlige personale hele vejen rundt.
Soggiorno di 7 notti a luglio 2018
Risposta di Marie Sandie - Guest Experience Team, il giorno 14 ago 2018
Hi Mr Morten, Thank you so much for the awesome rating and hope to see you again one day.

10/10 Eccellente

Morsin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a giugno 2018
Risposta di MARIE SANDIE , il giorno 9 lug 2018
Dear Mr Morsin, Wow! We are so delightful with your awesome rating and wish to welcome you again in future! Best wishes from Ariva Gateway Kuching..

8/10 Buono

Chin Yen

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Nice location but old and tired
The building is getting old and tired but I can’t fault the location. The staff was friendly but the apartment needs to improve on its noise insulation. You could hear the neighbor clearly and the noise from the karaoke nearby on a Friday night was just horrible.
Risposta di Marie, il giorno 21 mag 2018
Dear Chin Yen Chin, We are sorry that you had unpleasant experience with our room condition and surrounding. Your comments had been shared among our colleagues for them to look into. We'll work hard to fix the issue and thank you for sharing it here.

6/10 Soddisfacente

Sp, Sg

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Comfort della camera
Normal
Stayed there for 3 nights. Room size was OK. Condition was normal but can be better. Have to take a lift to level 4 to reception and then another lift to the room. More like an apartment than hotel. I would say it's a simple and affordable stay. Don't expect too much or you'll be disappointed.
Soggiorno di 3 notti ad aprile 2018
Risposta di Marie - Guest Experience Team, il giorno 21 mag 2018
Dear SP, Thank you for sharing your experience here.Yes, Ariva Gateway is a Serviced Residences does not have full service unlike hotels. We offer simple and affordable accommodation for guests coming with families and friends. We hope to welcome you again in future.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Overall ok
Strategic place but difficult to park car and not safety to park car at parking place for whole night. No Internet in room, I requested when I booked the room, but arrived there with disappointment , only can online at lobby. Swimming pool n bedroom I give 4stars.
Soggiorno di 3 notti a marzo 2018
Risposta di Marie - Guest Experience Team , il giorno 21 mag 2018
Dear Sir, Thank you for your comments and hope to see you again in future.

8/10 Buono

Kamal, Kuching

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
tempat yg strategik
tempat yg baik dan selesa.perlu pertingkatkan lagi sistem register masuk hotel supaya lebih mudah
Soggiorno di 1 notte a gennaio 2018
Risposta di Ariva Gateway Kuching Serviced Residences , il giorno 5 feb 2018
Hi Sir, Thank you for your comment/review. Management of Ariva Gateway Kuching Service residence will take serious all comment from guest to improve our service and facilities. Thank you again for your review and hope to see you again in future. Regard, (From Assistant Front Office Manager)

10/10 Eccellente

Kate

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice hotel with brilliant view and po
Checkin was smooth and friendly. We got a very nice sized room and decent bed, but with a brilliant view. Hotel also has pool with a great view. Gym is very worn out and almost useless. They don't open this area until 9am, very late. We told them this. Breakfast was nice and cheap, family is there and they are very friendly and helpful.
Soggiorno di 2 notti a gennaio 2018
Risposta di Marie S , il giorno 30 gen 2018
Hi Kate, thanks for the rating and sharing your review here. We hope to see you again!

6/10 Soddisfacente

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
poor lift service
Soggiorno di 2 notti a dicembre 2017
Risposta di Ariva Gateway Kuching Serviced Residences , il giorno 8 gen 2018
Hi Sir/Ms, Thank you for your comment/review. Management of Ariva Gateway Kuching Service residence will take serious all comment from guest to improve our service and facilities. Thank you again for your review and hope to see you again in future. Regard, (From Assistant Front Office Manager)

6/10 Soddisfacente

Rachid, Selangor

Room need refurbishment
Room with musty smell... No designated parking service ... Not a most malaysian friendly toilet with a spray hose
Soggiorno di 2 notti a dicembre 2017
Risposta di Marie S , il giorno 27 dic 2017
Dear Mr Rachid, Thank yo for sharing you review during your recent stay. Our sincere apology for the inconveniences encountered during your stay with us. We share you comments with our team for us to look into.

10/10 Eccellente

satiah

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
room is clean and hotel location and view is good. but problem with parking. guess need to pay the parking
Soggiorno di 1 notte a dicembre 2017
Hi Mdm Satiah, Thank you for your comment/review. Management of Ariva Gateway Kuching Service residence will take serious all comment from guest to improve our service and facilities. Thank you again for your review and hope to see you again in future. Regard, (From Assistant Front Office Manager)

8/10 Buono

Normaizatul

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a dicembre 2017
Thank you very much for your rating Normaizatul. We hope to see you again!

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Reasonable
The building, corridor and room were all in desperate need for removation, especially the bathroom. I only got two bath towels and I had to ask to have them changed after a couple of days. The hotel is not environmentally friendly. The aircon was always on even if I turned it off on my way out, it got turned back on when I was away. The bathroom was moudy. It was not a four stars. For the price I guest one should not ask for too mcuh. It is very close to Pullman and Hilton and is walking distance to a few good local restuarants and the river front. The staff were friendly and very helpful otherwise. Wifi was very slow
Soggiorno di 3 notti a novembre 2017
Hi Sir/Ms, Thank you for your comment/review. We really appreciate for the good comment. Management of Ariva Gateway Kuching Service residence will take serious all comment from guest to improve our service and facilities. Thank you again for your review and hope to see you again in future. Regard, (From Assistant Front Office Manager)

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2017
Hi Sir/Ms, Thank you for your comment/review. Management of Ariva Gateway Kuching Service residence will take serious all comment from guest to improve our service and facilities. Thank you again for your review and hope to see you again in future. Regard, (From Assistant Front Office Manager)

8/10 Buono

Jeannie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 5 notti a settembre 2017
Risposta di Marie - Guest Experience Team, il giorno 22 mag 2018
Hi! Thank you for rating us. We hope to see you again!

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
A nice stay.
The hotel was in a good location only 10 minutes walk to the river where you will find all the action. The rooms and bathroom was clean and the beds and linens comfortable though the pillows were a bit thick and hard which made sleeping difficult but when I asked for a softer pillow they managed to find a couple. Alround the hotel was a good stay and we came away from Kuching feeling relaxed.
Soggiorno di 5 notti a settembre 2017
Hi Sir/Ms, Thank you for your comment/review. We really appreciate for the good comment. Management of Ariva Gateway Kuching Service residence will take serious all comment from guest to improve our service and facilities. Thank you again for your review and hope to see you again in future. Regard, (From Assistant Front Office Manager)

8/10 Buono

mel, aus

Mi è piaciuto: Personale e servizio e comfort della camera
Spacious place to stay for a family
Close to everything. Easy place to stay for a family. Good pool.
Soggiorno di 6 notti a settembre 2017
Risposta di Abu, il giorno 25 ott 2017
Hi Mel, Really appreciate for you good review for our Service residences. Management of Ariva Gateway Kuching service residence will take serious all comment from our guest to improve our service and facilities. Thank you again and hope to see you again in future. Regards, (From Assistant Front Office Manager)

10/10 Eccellente

JO, 日本

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Good Location
市街地にあるレジデンスタイプのホテル。部屋も広く、設備も新しい。屋上にはプールもある。希望すれば朝食も有料で取れる。ただし周辺には飲食店も多いので、朝昼晩とも手軽に外食できる。難点は夜遅く到着した時。入り口閉まってしまい、裏口から出入りするのだが、初めてだとその場所がなかなか分からない点だ。深夜の到着に対する配慮をもう少し考えて欲しい。（JO)
Soggiorno di 4 notti ad agosto 2017
Risposta di Ariva Gateway Kuching Serviced Residences , il giorno 14 dic 2017
Hi Sir/Ms, Thank you for your comment/review. Management of Ariva Gateway Kuching Service residence will take serious all comment from guest to improve our service and facilities. Thank you again for your review and hope to see you again in future. Regard, (From Assistant Front Office Manager)

8/10 Buono

Gim Hong

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Difficult to locate hotel reception.
I booked 2 rooms for my stay from 8 to 10 September. As our flight arrived late in the night, upon arrival at the building we could not locate the reception of the hotel as the hotel's reception is located on the 4th level and also that as the building also include offices, the main lift lobby area was locked and we could get in. We went round the building and located another lift lobby area. There were no signs indicating the hotel reception. At checking in, we were surprised that the 2 rooms we booked had king size bed when at the time of booking some 1.5 months ago, I requested for 1 room with a king bed and the other room to have 2 single beds. The receptionist explained that the change was instructed by management. I would have preferred that the hotel sent me an earlier notification of being unable to fulfill our bed preferences. Otherwise stay at hotel was good but the hotel looks dated and the corrider leading to the rooms smelt of stale dampness. It is centrally located and within 3 minutes of walking to Jln Padungan.
Soggiorno di 2 notti a settembre 2017
Hi Gim Hong, Thank you for your comment/review. Management of Ariva Gateway Kuching Service residence will take serious all comment from guest to improve our service and facilities. Thank you again for your review and hope to see you again in future. Regard, (From Assistant Front Office Manager)

8/10 Buono

Lee

Mi è piaciuto: Comfort della camera
Ok
suitable for short stay. Don't get fool by the photos.
Soggiorno di 1 notte a luglio 2017
Hi Sir/Ms, Thank you for your comment/review. Management of Ariva Gateway Kuching Service residence will take serious all comment from guest to improve our service and facilities. Thank you again for your review and hope to see you again in future. Regard, (From Assistant Front Office Manager)

2/10 Terribile

Gabrielle, melbourne

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Accurate rating 2star
We have travelled extensively. Massive let down. Room and hotel smelt terrible of mould and smoke. Facilities were dirty with excessive mould in wet areas, stench in rooms. Bins in lobbys were overflowing the whole stay, evrywhere was grubby. Breakfast was very basic. We left after 2 nights and moved to the Pullman.
Soggiorno di 5 notti a giugno 2017
Risposta di Ariva Gateway Kuching Serviced Residences , il giorno 14 dic 2017
Hi Gabrielle, Thank you for your comment/review. Management of Ariva Gateway Kuching Service residence will take serious all comment from guest to improve our service and facilities. Thank you again for your review and hope to see you again in future. Regard, (From Assistant Front Office Manager)

8/10 Buono

Hing

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
有待装修的酒店
房間大，設備齊，近超市和食店，員工態度好，但比較残舊，有些東西已缺維修，不能使用，電梯壞了一星期，無熱水冲涼，涑厕水不停。

6/10 Soddisfacente

Mohd, Penang, Malaysia

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Non mi è piaciuto: Condizioni e dotazioni della struttura
Good hotel near to Pullman or Hilton in Kuching
Internet connection was poor. Was only able to connect to the network on the first night there, subsequently, failed to connect despite trobleshooting my device. Staff assured me that they will inform the network provider regarding the issue and recommended me to connect to other floor networks, but I was still unable to connect to those using my laptop and mobile phone. Nevertheless, it is a reasonably-priced hotel located within the vicinity of the likes of Pullman (50 metres away) and Hilton. Room (4/5) - comfortable bed, balcony was available, air-conditioning was in working order and hot shower was available at all time. Staffs were friendly, approachable and helpful. Checkout was fast - only needed to pass them my keys and that was it. Overall, I would recommend this hotel (service apartment) for stay, if you would not mind staying without internet connection. A good alternative if you are heading down to Kuching for a conference, etc. held at Pullman/Hilton and would like to spend less for a similar quality accommodation. (Hopefully the administrators will have sorted this issue out by the time you see this review)
Risposta di Ariva Gateway Kuching Serviced Residences , il giorno 12 dic 2017
Hi Sir, Really appreciate for you good review for our Service residences. Management of Ariva Gateway Kuching service residence will take serious all comment from our guest to improve our service and facilities. Thank you again and hope to see you again in future. Regards, (From Assistant Front Office Manager)

4/10 Scarso

tey, Selangor

Non mi è piaciuto: Condizioni e dotazioni della struttura
Poor Parking. NExt to best seafood food court.
The poor image is they do no have parking. If you stay on weekday. High chance to get Saman . As it is public goverment parking area. Breakfast choice is extremely less. If you want book it, please select no breakfast, save the money to go outside eat.
Risposta di Ariva Gateway Kuching Serviced Residences , il giorno 14 dic 2017
Hi Sir/Ms, Thank you for your comment/review. Management of Ariva Gateway Kuching Service residence will take serious all comment from guest to improve our service and facilities. Thank you again for your review and hope to see you again in future. Regard, (From Assistant Front Office Manager)

4/10 Scarso

L, Sabah, Malaysia

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Dated and in need of maintenance
We stayed in a Superior King Room at Ariva when we were stopping by Kuching for a night. Staff were generally friendly and helpful, check in was quick. However, that's about where the positives end. The hotel is very dated - it looked like it could have been a decent hotel years ago, but it is now just a very old place with a shaky lift, sinking beds, loose and leaking taps and stained carpets. Shower pressure was great and we were able to check in early (around 10am) and check out late (1pm) at no extra charge, so these were plus points. However, all things considered, we wouldn't recommend this hotel for its price.
Risposta di Ariva Gateway Kuching Serviced Residences , il giorno 14 dic 2017
Hi Sir/Ms, Thank you for your comment/review. Management of Ariva Gateway Kuching Service residence will take serious all comment from guest to improve our service and facilities. Thank you again for your review and hope to see you again in future. Regard, (From Assistant Front Office Manager)

6/10 Soddisfacente

Abdullah, Kuala Lumpur

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
No breakfast provided (checked with hotel staff), contrary to booking n iterinary statement. Can I get refund? This hotel not suitable for muslim, no pail, no water hose at toilet bowl.

10/10 Eccellente

CHUNG PONG

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great for Value
We felt comfortable and safe staying at this hotel. Plus it also has a rooftop pool so it was really nice.

8/10 Buono

salem, kuala lumpur

Mi è piaciuto: Comfort della camera
great locations and suitable for family.
room size and location are great BUT having problem with parking. no parking space and we have to pay for the parking

8/10 Buono

Nina

Mi è piaciuto: Pulizia e comfort della camera
Dear Ms Nina, Thank you for staying with us and share your review here. We hope to accommodate you again in future. Have a nice day, Regards, Marie Sandie Guest Experience Team

6/10 Soddisfacente

Viaggiatore verificato

房間陽春老舊，CP值不高。
房間陽春老舊，CP值不高。
Risposta di General Manager, il giorno 7 feb 2017
Dear Sir / Madam, Thank you for sharing your comment(s) for our property. We hope to welcome you again in future. Best regards, Marie Guest Experiences Team

6/10 Soddisfacente

Viaggiatore verificato

Non mi è piaciuto: Condizioni e dotazioni della struttura
房間陽春老舊，CP值不高。
房間陽春老舊，CP值不高。
Risposta di General Manager, il giorno 7 feb 2017
Dear Sir / Madam, Thank you for sharing your comment(s) for our property. We hope to welcome you again in future. Best regards, Marie Guest Experiences Team

6/10 Soddisfacente

Joe, KL

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Old facilities
Not value for money. Old facilities. Warm food during breakfast.
Risposta di Marie, il giorno 7 feb 2017
Dear Mr Joe, Thank you for sharing your experience during your stay. Your comment on the breakfast was highlighted to our team accordingly. We sincerely hope to accommodate you next time. Best regards, Marie Guest Experience Team

10/10 Eccellente

harnani

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Risposta di General Manager, il giorno 7 feb 2017
Hi Ms Harnani, Thank you for your valued feedback. It was pleasure to have you stayed with us. See you next time! Sincerely, Marie Sandie Guest Experience Team

8/10 Buono

Syed

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Non mi è piaciuto: Condizioni e dotazioni della struttura
Risposta di General Manager, il giorno 7 feb 2017
Dear Mr Syed, Thank you for your valued rating. We are looking forward to accommodate you in future. Sincerely, Marie Sandie

8/10 Buono

William, Singapore

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Within walking distance to many of the attractions
Clean and comfortable. Good value for money. Counter staff was friendly and helpful.
Risposta di Marie Sandie, il giorno 10 feb 2017
Dear Mr William, Thank you for your comment and kind words. We hope to see you again soon.

8/10 Buono

HABSAH

Mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Good
Risposta di General Manager, il giorno 10 feb 2017
Dear Ms Habsah, Thank you for staying with us. We are glad to hear that you had a good stay. We look forward to welcome you in future. Regards, Marie Guest Experience Team

8/10 Buono

Saiful, Nilai

Mi è piaciuto: Personale e servizio e comfort della camera
It was a good stay. The room is provided with all the necessarry amenities, and even with in-room laundry! Shopping mall, food stalls/restaurants are just nearby. Only airconds are just quite a drawback: old and not functioning properly sometimes. Breakfast is decent.
Risposta di Marie, il giorno 10 feb 2017
Dear Mr Saiful, Thank you for sharing you experience during your stay. Despite our strategic location, we care for our guests convenience and comfort level. Your feedback has been shared with relevant department and staffs. Looking forward to welcome you again in future.

8/10 Buono

Kay, KL

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good Value
We stayed for a 4 nights at Ariva Residence for leisure. Upon check-in, the staff greeted us and check-in process was quick n simple. Our room was very spacious for the price that we pay. The hotel offered a parking card which was complimentary with a deposit of RM 100 (refundable). Definately a benefit! We had an issue with the next door guest. They are very noisy during the night. We complained to the Reception and they arranged for a room change that day. Bfast is very basic. But, we dont mind becoz it was cozy area.And, plenty of choices nearby. Spoke to one of the Housekeeping lady, level 10, (cant remember her name). Good communication and showed interest in guest needs. Overall, am quite happy.

4/10 Scarso

Ellen Sau Chee

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Improvement required for this residence.
Upkeep of the residence is not up to the standard. Rooms should be refurbished. Bed sheets, comforters are not clean and have stain. Came across bed buds in the room. Sofa is not clean. Cloth dryer is not functioning. Overall rating for the residence is not satisfactory.

8/10 Buono

MIERANIE WATIE

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Comfortable and Convinient Hotel
comfortable and enjoyable