2/10 Terribile
Stefano Giusti, Italy
18 ott 2016
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Minacciati e offesi da manager ubriaco nella notte
We book 5 deluxe double rooms for 10 people, but according to the hotel there was a mistake in the system and had paid too little. So before going through expedia and the hotel manager, for not chasing the problems we had arranged everything with confirmation from the hotel and expedia respectively.
Although we have confirmed the booking for 10 people in the deluxe rooms, the American manager one of the first few nights after you have already checked in with just arrived local staff, is at 01.00 drunken night asking additional money because the system had made a mistake of price we had to pay the difference, although there had sent a confirmation email before departure.
We showed the confirmation email is the structure of expedia, but started yelling, insulting in a very aggressive and also saying that if not immediately were paying (quite high figure) would have immediately called the local police and he made us go off into the night, cacciandoci hotel.
In our life we have traveled a lot, in various types of structures, but we never received such treatment.
Having a group boys and girls youth, I took time of day, the screams and the strong threats we paid the difference in price.Expedia surely (as he had already warned us before we left) with us settle the matter, but I do not recommend viviamente heading into this hotel in order to avoid similar problems.
In addition to the restaurant you eat badly enough and two of our children have had diarrhea and vomiting for 2 days.
