Hotel vicino a Lake Charles Visitor Center - Lake Charles

“There was a a strong smell with the carpet and the pool was cloudy and smelled of bleach. The bed was also really hard”

“Mold is rooms”

“Clean room”

“Too much confusion at check in… they might’ve been changing shifts at the front desk. No problem at check out. Bedding and towels were clean … My husband had breakfast …he said it was good. we would stay there again…”

“Nice and clean”

“The hotel was nice, clean and the casino was right there. Very accommodating for my mother.”

“I like.”

“The bathroom in the hotel room was not what we expected. Privacy offered was less than desired with a curtain separating the bathroom from the room. Even someone in the toilet was heard. The temperature in the room could not be controlled easily and the lobby and the restaurants were freezing. The Starbucks was out of muffins and all lemonades at 9:30 am. The person at the register seemed to be very unhappy with her job. We couldn’t charge the bill to our room. The Sawgrass restaurant sat...

“Everything was wonderful”

“Great location and friendly staff”

“The staff was top-notch I didn’t want for anything! I really love the daily cleaning service and replenishing of coffee and towels which other places don’t seem to do all the time! We’ll stay here again”

“I am very disappointed with my recent experience. I accidentally entered the wrong date when booking my hotel stay through Expedia. As soon as I realized the mistake, I attempted to cancel the reservation. I had also purchased the hotel protection plan and believed I would receive assistance or a refund. A representative was polite and tried to help me, but after that I never received any follow-up communication. I did not receive a phone call, email, or text message regarding the status of my...

“Staff was very friendly and helpful. The pool needed a good cleaning which my husband found a skimmer and cleaned the trash and bugs out.”

“Convenient location and great staff! Already booked our next stay. ”

“Wonderful Staff”

“The hotel smelled HORRIBLE despite air purifiers being everywhere. The pool was cloudy and had bandaids floating in it. The handicap lift for the pool was cracked and falling apart. Upon arrival, there were French fries on the floor. My daughter pulled the sheets back and there were spiders in the bed. The hotel staff was not helpful or very nice. They didn’t want to refund me. I contacted Expedia customer service and they quickly helped me and got my money back.”