Dear madam,You have chosen to sleep on a site dating from the Middle Ages. I can confirm that our hotel is old, it dates from the 14th century. Indeed, the rooms are not large because in the Middle Ages, buildings were small and elevators are prohibited on the site of Mont Saint Michel because the buildings are not suitable. You say that the team did not help you with the luggage, we are very surprised because the receptionist offered to find someone to carry the luggage and help which you accepted. To bring the luggage back down, at no time did you ask for this help, you arrived directly at reception with your luggage.Best regards,The Reception