Dear Roberta,Thank you for taking the time to share your experience at our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back. Best wishes,Ricardo Sá, Cluster General Manager

Gentile Ospite,Grazie per aver speso parte del suo tempo a recensire il nostro hotel.Siamo lieti che abbia apprezzato la posizione centrale dell'albergo e la gentilezza del nostro personale. Ci fa piacere sapere che la colazione è stata di suo gradimento, un aspetto che curiamo sempre con grande attenzione. Riguardo alla dimensione della camera e del bagno, ci dispiace che non siano stati all'altezza delle sue aspettative. Essendo un edificio storico, le dimensioni delle stanze possono variare perché manteniamo l'architettura originale della struttura. Tuttavia, ci impegniamo a offrire un servizio di qualità e comfort ai nostri ospiti. Per quanto riguarda la condizione del bagno, terremo in considerazione il suo feedback per migliorare ulteriormente il nostro hotel. La pulizia è una priorità per noi e ci assicuriamo che le stanze siano sempre igienizzate e disinfettate secondo i più alti standard.Le porgiamo i nostri cordiali saluti.

Gentile Enzo,La ringraziamo per il suo commento sul nostro hotel.Apprendiamo con estrema soddisfazione che il suo soggiorno è stato all'altezza delle sue aspettative. Ci premureremo di informare dei suoi elogi il nostro personale, che sicuramente ne sarà entusiasta.Con la speranza di riaverla nuovamente come nostro ospite presso il My Story Charming Hotel Augusta, le porgiamo i nostri più cordiali saluti.Rita Mendes, Direttrice generale

Gentile Alessandra,Grazie per averci fatto conoscere la sua opinione.Ci fa piacere che abbia messo in risalto la posizione in cui si trova l'hotel, situato in una zona ricca di luoghi di interesse culturale e turistico e ben servita dai mezzi pubblici, dunque una location ideale da cui partire alla scoperta della città. Ci dispiace, invece, che la qualità della colazione non abbia soddisfatto le sue esigenze. Terremo conto del suo commento per cercare di migliorare ulteriormente la nostra proposta da questo punto di vista.Saremo lieti di poterla accogliere di nuovo presso il My Story Charming Hotel Augusta in futuro. Nell'attesa, le porgiamo i nostri cordiali saluti.Rita Mendes, Direttrice generale

Gentile Maurizio,Grazie per averci fatto conoscere la sua opinione.Ci fa piacere che abbia messo in risalto la posizione in cui si trova l'albergo, situato in una zona ricca di luoghi di interesse culturale e turistico e dunque una location ideale da cui partire alla scoperta della città.Abbiamo preso nota della sua considerazione sulla funzionalità di alcuni mobili presenti nella camera e faremo il possibile per migliorare questo aspetto della nostra proposta.Apprezziamo, infine, la menzione riguardo la qualità della nostra prima colazione, preparata quotidianamente con materie prime fresche e genuine e caratterizzata da un'ampia varietà di scelta in grado di soddisfare al meglio i gusti e le diverse esigenze alimentari dei nostri ospiti.Saremo lieti di poterla ospitare di nuovo presso il My Story Charming Hotel Augusta in futuro. Nell'attesa, le porgiamo i nostri più cordiali saluti.

Gentile Federica,Grazie per averci fatto conoscere la sua opinione.Sebbene non fosse la struttura in cui ha pernottato, siamo lieti che la struttura sostitutiva sia stata adeguata alle sue esigente. Apprezziamo la menzione riguardo la posizione in cui si trova l'albergo, situato nei pressi del centro e ben servito dai mezzi pubblici. La ringraziamo per i complimenti alla pulizia e al servizio, li riteniamo entrambi elementi fondamentali della nostra offerta ricettiva.Saremo lieti di poterla accogliere di nuovo presso il My Story Charming Hotel Augusta in futuro. Nell'attesa, le porgiamo i nostri cordiali saluti.

Dear Maria,Thank you for sharing your review.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We hope to have the occasion to welcome you back. Kind regards,Ana Pata, Hotel Manager

Cher Eric,Merci pour ce commentaire suite à votre séjour dans notre établissement.C'est avec plaisir que nous lisons que vous avez apprécié notre emplacement choix, situé dans la Rua Augusta, l'une des rues piétonnes les plus élégantes et les plus importantes du centre-ville de Lisbonne.Nous avons pris bonne note de votre remarque sur votre chambre et vous en remercions. Nos chambres ont toutes la même superficie mais certaines proposent un agencement différent qui pourrait mieux correspondre à vos besoins. N'hésitez pas à nous solliciter lors d'un premier séjour afin que nous vous aidions dans votre choix.Nous espérons vous recevoir à nouveau pour un séjour 100% réussi.Bien cordialement,Ana Pata, Hotel Manager

Dear Guest,Thank you for taking the time to give your opinion about your stay.We are glad to hear that you enjoyed the prime location of our hotel in the pedestrian zone, offering a wide variety of dining and shopping experiences, as well as its proximity to the waterfront.However, we regret to hear that the unique sizes of our rooms, which stem from the 300-year-old historical architecture of the building, did not meet your expectations for comfort. Additionally, we apologize for any inconvenience caused by the shower size and the difficulties experienced with the room temperature control. We are also concerned about the lack of response from our front desk and will ensure our staff is reminded of the importance of being readily available for our guests at all times.We understand that the value you perceived during your stay did not align with your expectations. Please rest assured that we are committed to providing our guests with an exceptional experience and will take your feedback into serious consideration.We hope to have the opportunity to welcome you back in the future.Kind regards,Ana Pata, Hotel Manager

Dear Pamela,Thank you for sharing this lovely review.It is wonderful to hear that our central location contributed to a memorable experience in Lisbon. Your appreciation of the quietness provided by our soundproofed rooms, even in the heart of the bustling city, is greatly valued. We're delighted that the air conditioning added comfort to your stay during the hot days. Knowing that you found the room cleanliness and amenities up to our high standards is very gratifying for us. Our friendly and polite staff will be particularly pleased with your kind words, as they strive to deliver exceptional service.We look forward to the pleasure of welcoming you back in the future. Kind regards,Ana Pata, Hotel Manager

Dear Nicola,It was a pleasure to receive this great review.It's truly heartening to know that our central location in Lisbon added to the charm of your stay. We take great pride in maintaining the highest standards of cleanliness, and we're thrilled that you appreciated the tranquility of our rooms amidst the bustling city. Our staff will be overjoyed to learn that their friendly and helpful service enhanced your visit. Additionally, we're glad that you enjoyed our breakfast buffet and found it to be good value for money.We eagerly await your next visit to provide another memorable experience.Warmest regards,Ana Pata, Hotel Manager

Dear Deborah,Thank you for such a positive review.It is truly rewarding to know that you had such a nice stay with us and our prime location made your visit convenient and enjoyable. Our dedicated housekeeping team will be thrilled to learn that their commitment to cleanliness and attention to detail did not go unnoticed. We are also pleased that you found the condition of our hotel to be exemplary and our service to be of the highest quality. Our team members are always eager to ensure that every guest's needs are met, making their stay memorable.The amenities we provide are thoughtfully chosen to enhance our guests' comfort and we are glad that you appreciated them. As we strive to maintain the charm and character of our historic building, we are glad that these efforts contributed positively to your stay.It would be our pleasure to have you return on another occasion. Very best wishes,Ana Pata, Hotel Manager

Caro Marcos,agradecemos o tempo despendido a partilhar o seu feedback.Prezamos a sua preferência e foi com o maior entusiasmo que recebemos a sua visita.Porém, lamentamos não ter ido ao encontro de todas as suas expetativas, mas teríamos de saber com maior detalhe a que se refere.Não hesite em contactar-nos diretamente para qualquer esclarecimento adicional.Atenciosamente,Ana Pata, Hotel Manager

Dear Curtis,Thank you for taking the time to provide your feedback.We are pleased to hear that your room was to your liking. We have noted your comment regarding power sockets and will take this into consideration for future improvements. Thank you for your kind comments about our team members who work hard to ensure that we deliver the best service and always meet your expectations.We look forward to welcoming you back in the future.Best wishes,Ana Pata, Hotel Manager

Liebe Manuela,haben Sie vielen Dank für Ihre nette Bewertung unseres Hotels.Es ist wunderbar zu hören, dass Sie die zentrale Lage unseres Hotels sowie den Komfort unserer Betten genossen haben. Wir freuen uns auch, dass unser Frühstück Ihren Geschmack getroffen hat und Sie die Sauberkeit Ihres Zimmers zu schätzen wussten.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Ana Pata, Hotel Manager

Dear Shanaya,Thank you for sharing your opinion of your stay with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We all look forward to welcoming you back in the future.Kind regards,Ana Pata, Hotel Manager

Dear Andres,Thank you for taking the time to share your feedback.We would like to highlight that our hotel occupies a historical building where each room has a unique size and shape, preserving the original architecture. While we understand that the room size did not meet your expectations, we hope that the charm of the building and its location added value to your stay.We hope that you will allow us the opportunity to welcome you back in future. Best regards,Ana Pata, Hotel Manager

Dear Gerard,Thank you for sharing feedback about your recent stay.We're delighted to hear that you enjoyed the fantastic location of our hotel and found the rooms suitable for your needs despite their size. It's great to know that our bar staff, Sha and Saidur, made a lasting impression with their attentive and friendly service.We apologize for the inconvenience caused by the shower issue in your room. Rest assured, maintaining our historical building while providing modern comforts is a priority, and we will certainly look into this matter.We appreciate your high ratings on room amenities and service, and it's wonderful to know that these aspects of your stay were to your satisfaction.We hope that we have the pleasure of seeing you again in the future. Best regards,Ana Pata, Hotel Manager

Caro(a) hóspede,agradecemos a avaliação da sua recente estadia connosco.Ficamos encantados por ter desfrutado de uma ótima experiência. O charme do nosso edifício histórico e a privilegiada localização no centro de Lisboa, em plena Rua Augusta, são alguns dos aspetos que nos distinguem. Esperamos que os tenha apreciado também.Fazemos votos de que regresse em breve. Com os melhores cumprimentos,Ana Pata, Hotel Manager

Dear Aruna,Thank you for taking the time to share your experience with us.We're delighted to hear that our staff, particularly Sofia and Joce, provided helpful advice and made your stay enjoyable. It's wonderful to know that the location of our establishment allowed for easy access to the city, whether by foot or public transportation.However, we understand your concerns regarding room space due to the historical nature of the building. As you've rightly noted, our rooms vary in size, and we are indeed restricted from making structural changes to preserve the architectural integrity. We always encourage future guests to contact us regarding any specific needs so we can ensure their stay is comfortable.We look forward to the opportunity to welcome you back for another memorable stay. Warm regards.Ricardo Sá, Cluster General Manager

Dear Ariel,Thank you for your kind feedback.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We hope to welcome you back soon.Best wishes,Ricardo Sá, Cluster General Manager

Dear Ovul,We appreciate your feedback.We're delighted to hear you appreciated the prime location of our establishment, offering easy access to the most elegant pedestrian streets and historical sites. It's gratifying to know that the comfort of the bed contributed to a restful stay for you. While our rooms are designed to be cozy and efficient, reflecting the unique architecture of a 250-year-old historical building, we understand that space can be a premium, and we strive to ensure our guests have all the necessary amenities for a comfortable visit.We look forward to welcoming you back in the future.Best regards,Ana Pata Hotel Manager

Dear Gennady,Thank you for taking the time to share your experience with us.We are glad to hear that you found our service to be friendly and helpful. Our team always strives to provide the best possible assistance to our guests. It's also great to know that you appreciated the cleanliness of your room. We take pride in maintaining a high standard of cleanliness throughout the hotel.We understand that the room size may not have met your expectations, our rooms are designed to be functional and efficient for our guests. We hope that the comfort of our beds and the amenities provided made your stay enjoyable.It would be a pleasure to welcome you again. With very best wishes for the New Year!Ricardo Sá, Cluster General Manager

Dear David,Thank you for taking the time to share your feedback.We're delighted to hear you found our hotel suitable for your city break and appreciate the essentials we provide. We're also glad to note the cleanliness and condition of our hotel met your expectations, alongside the service and room amenities. Regarding the charge for in-room tea and coffee, we inform that if If you want a replacement, you should contact reception.We hope to have the pleasure of welcoming you back in the future for another memorable stay.Best wishes,Ricardo Sá, Cluster General Manager

Dear Karen,We would like to thank you for this review of your recent experience in our hotel.We're delighted to hear that the room, though cosy, was perfect for your stay and met your high standards. The historical charm of our building is something we take great pride in, and we're glad it contributed to your experience.Our team is thrilled that you appreciated our commitment to exceptional customer service.We look forward to the pleasure of seeing you again in the future. Best regards,

Dear Melissa,Thank you for taking the time to review your stay.It's fantastic to hear that our team's hospitality made a positive impact on your stay, especially with the early check-in and luggage assistance. We are also delighted that you enjoyed the unique views and found the location to be perfect for your visit. Furthermore, we take great pride in maintaining high standards of cleanliness and comfort for all our guests.We look forward to welcoming you again. Best regards,

Cara Paula,agradecemos o seu comentário.É maravilhoso saber que a localização do nosso hotel contribuiu para uma estadia memorável. Ficamos felizes que tenha apreciado a qualidade do nosso restaurante e a gentileza da nossa equipa. A sua intenção de retornar é o maior elogio que podemos receber.Esperamos receber a sua visita novamente e continuar a superar as suas expectativas.Com os melhores cumprimentos,Ricardo Sá, Gerente Geral

Caro Thiago,agradecemos a sua preferência e simpática avaliação.Ficamos encantados por ter desfrutado de uma excelente estadia connosco. O charme do nosso edifício histórico e a privilegiada localização de que gozamos, em plena Rua Augusta, são alguns dos aspetos que nos distinguem. Esperamos que os tenha apreciado também.Ficamos a aguardar o seu regresso. Cumprimentos,Ricardo Sá, Gerente Geral

Dear Ivette,Thank you for this kind review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to seeing you again on your next stay.Best wishes,Ricardo Sá, General Manager

Dear Guest,Thank you for taking the time to share your feedback.We're thrilled that you found our location convenient and our team supportive during your stay. This feedback is greatly valued as we continually endeavour to provide exceptional service to our guests.However, we regret to hear about your discomfort with the air conditioning system. While our hotel is equipped with a modern AC system, we acknowledge that individual preferences may vary and apologize if the temperature in your room was not to your satisfaction. Please rest assured that we take all guest feedback seriously and aim to provide a comfortable experience for everyone.We hope you will return for an improved experience in the future. Kind regards,Ricardo Sá, General Manager

Cara Luciane,agradecemos a sua preferência e simpático comentário.É um prazer saber que desfrutou de uma agradável estadia e que a hospitalidade da nossa equipa contribuiu positivamente para tal. É gratificante receber esse feedback. Apraz-nos também saber que a nossa localização se provou a mais conveniente para explorar pontos turísticos e comerciais de Lisboa e para aceder a transportes públicos.Esperamos que tenha a oportunidade de regressar em breve. Cumprimentos,

Kære Celina,Tak for at du tog dig tid til at dele din oplevelse med os.Det glæder os at høre, at du nød hotellets centrale placering og den nemme adgang til shoppingmuligheder og havnen. Vi beklager, at du fandt værelserne små. Som du måske ved, er vores hotel indrettet i en historisk bygning, hvor vi bestræber os på at bevare den originale arkitektur, hvilket betyder, at værelsernes størrelse kan variere. Vi beklager, hvis dette på nogen måde påvirkede dit ophold, og vi værdsætter din forståelse for bygningens unikke karakter.Vi er kede af, hvis hotellet ikke levede op til dine forventninger med hensyn til nyhed, og vi tager din feedback til efterretning for at sikre, at vores faciliteter altid præsenteres korrekt og opdateret.Vi ser frem til at byde dig velkommen igen,Ricardo Sá, General Manager

Dear Ferdinand,Thank you for your review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to seeing you again. Best wishes,Ricardo Sá, General Manager

Dear Guest,Thank you for taking the time to share your experience with us.We are delighted to hear that you found our location to be great and central in the heart of Lisbon. Our staff truly appreciates your kind words about their friendliness.We understand that the room size was not as spacious as you might have expected. Our hotel is situated in a historical building, which has resulted in rooms of varying sizes while preserving the original architecture. We hope that our soundproofed rooms, modern amenities, and complimentary water, coffee, and tea in the lobby helped to enhance your stay.We hope that we have the opportunity to see you again soon. Kind regards,

Dear Guest,Thank you for sharing your review.We are glad to hear that our location was convenient for you, as we are situated in the heart of Lisbon on the emblematic Rua Augusta, close to many attractions and points of interest.However, we apologise for any issues you encountered with the cleanliness of your room upon arrival. We appreciate your understanding as our team quickly resolved the matter. Please know that we take the cleanliness of our rooms very seriously and have implemented strict health and safety protocols, including steam-cleaning and disinfecting with virucides. We will ensure that our team remains diligent in maintaining these high standards.We hope to welcome you back on future occasions. Best regards,

Sehr geehrter Stefan,vielen Dank für Ihre Bewertung.Es freut uns sehr, dass Ihnen die Lage des Hotels und unser freundliches Personal gefallen haben. Wir sind stolz darauf, in einer der emblematischsten Straßen von Lissabon, der Rua Augusta, zu liegen und unseren Gästen einen angenehmen Aufenthalt zu bieten.Wir hoffen, dass Sie auch unsere weiteren Annehmlichkeiten, wie die schalldichten Zimmer und die kostenlosen RITUALS-Pflegeprodukte, genießen konnten. Unser Team ist stets bemüht, den Aufenthalt unserer Gäste so angenehm wie möglich zu gestalten.Wir würden uns freuen, Sie bei Ihrem nächsten Städtetrip wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen,Ricardo Sá, Hoteldirektor

Dear Guest,Thank you for reviewing your recent stay at our hotel.We are thrilled to hear that you found our hotel clean and appreciated the friendliness of our team. We work hard to maintain a high standard of cleanliness and service, and we are glad that it made a positive impact on your stay. Moreover, we are delighted that you enjoyed our prime location, which allows our guests to easily explore the beautiful city of Lisbon.We look forward to welcoming you back. Best wishes,

Dear Lucy,Thank you for this feedback on your recent stay.We are thrilled to hear that you found our location to be perfect for exploring Lisbon, with easy access to attractions, bakeries, and public transportation. It's great to know that you appreciated the stylish and clean room, as well as the friendly and helpful staff. We always strive to make our guests feel comfortable and well taken care of.We understand that the room size might not be as spacious as some guests would prefer, but we have done our best to maintain the original architecture of our historic building while providing modern amenities. We are glad that you were able to enjoy your stay despite this, and that our team was able to assist you with extending your stay and arranging transportation to the airport.We hope to welcome you back in the future. All the best.

Caro Márcio,agradecemos a sua avaliação.Foi um prazer receber a sua presença e é com satisfação que ficamos a saber que teve uma agradável experiência na nossa companhia.Esperamos continuar a merecer a sua preferência quando regressar a Lisboa. Atenciosamente,Ricardo Sá, Gerente Geral

Dear Teresa,Thank you for taking the time to review your stay.We are thrilled to hear that our front desk staff were extremely helpful and accommodating during your early arrival. It's great to know that you found your room to be spacious, quiet, and clean, with a well-sized bathroom and shower. We take pride in our soundproofed rooms and prime location, and we're glad you enjoyed both.Regarding the room amenities, we appreciate your feedback and would like to mention that we offer complimentary water, coffee, and tea in the lobby, while the mini bar items are available at an additional cost. We hope this information is helpful for future stays.Wishing you all the best and looking forward to your next visit,Best regards,

Dear Nancy,Thank you for this positive review of your stay.We are thrilled to hear that you found our central location convenient and appreciated the quietness provided by our soundproofed rooms. It's great to know that you enjoyed the comfortable bedding, good lighting, and spacious room and bathroom. Although you didn't have the chance to try our restaurant or bar, we hope you'll consider it during your next visit.We look forward to welcoming you back.Best wishes,

Dear Susan,Thank you for sharing this review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back. Kind regards,Ricardo Sá, General Manager

Dear Ian,Thank you for your review.We are delighted to hear that you found our location to be great and convenient for exploring the heart of Lisbon. Our hotel is indeed situated on the emblematic Rua Augusta, providing easy access to many attractions and amenities.We appreciate your feedback regarding the bathroom size and condition. As our hotel is housed in a 300-year-old building, we have had to maintain the original architecture, which results in varying room sizes. We apologize for any inconvenience this may have caused during your stay. Rest assured, we will take your comments into consideration as we continuously strive to improve our facilities and services. We are glad to know that you would happily stay in a 'My Story' hotel again.We look forward to pleasure of welcoming you back in the future.Best wishes,

Dear Theresa,Thank you for your feedback.We regret the inconvenience you faced during the check-in process. Our standard check-in time is 3 p.m., and we do our best to accommodate early check-ins when possible. Unfortunately, on the day of your arrival, we were unable to have your room ready earlier. We understand how tiring long trips can be and apologize for the additional waiting time you experienced.We hope to have the opportunity to welcome you back for a better experience in the future. Kind regards,Ricardo Sá, General Manager

안녕하세요.저희 호텔을 방문해주셔서 감사합니다.객실 크기와 호텔의 위치가 기대에 미치지 못한 것 같아 죄송합니다. 소중한 의견 남겨주셔서 감사합니다. 남겨주신 의견을 바탕으로, 앞으로 모든 투숙객분들께 더욱 만족을 드릴 수 있는 호텔이 될 수 있도록 노력하겠습니다. 소중한 의견 감사합니다. 부디 저희 호텔에서 머무시는 동안 리스본에서 편안한 여행 되셨길 바랍니다.다음에 기회가 된다면, 다시 한 번 뵐 수 있길 기대하겠습니다. 감사합니다.Ricardo Sá, General Manager