Piscina all'aperto, ombrelloni da piscina, lettini
Controlla disponibilità

Recensioni per Royal Livingstone Victoria Falls Zambia Hotel by Anantara

5 out of 5
Royal Livingstone Victoria Falls Zambia Hotel by Anantara
Mosi-oa-Tunya Road, Livingstone, Southern

Recensioni

9,6

Eccezionale

Valutazione di 10 - Eccellente. 68 su 87 recensioni" "
Valutazione di 8 - Buono. 15 su 87 recensioni" "
Valutazione di 6 - Soddisfacente. 3 su 87 recensioni" "
Valutazione di 4 - Scarso. 1 su 87 recensioni" "
Valutazione di 2 - Terribile. 0 su 87 recensioni" "

9,6/10

Pulizia

9,6/10

Personale e servizio

9,4/10

Servizi

9,6/10

Condizioni e dotazioni della struttura

9,8/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Harry

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It’s a magical and unique experience. From the location, the animals on premise, the staff, the food, the amenities, the tours, everything is a 10/10! Highly recommended
Soggiorno di 2 notti a marzo 2024

10/10 Eccellente

Carolina M

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a gennaio 2024

6/10 Soddisfacente

Jürgen

Viaggio di coppia
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Das Wichtigste zuerst: Das Royal Livingstone hat eine sensationelle Lage direkt am Sambesi. Man sieht vom Sonnendeck aus wunderschöne Sonnenuntergänge, zahlreiche Nilpferde und die Gischt der Victoria Fälle. Ein Traum. Auch ist die großzügige Anlage sehr gepflegt und lädt zum spazieren über den Rasen ein. Auf dem Gelände leben Giraffen, Zebras, Impalas und weitere Tiere, die einem immer wieder begegnen. Giraffen, die direkt vor der Terrasse oder dem Balkon des eigenen Zimmers vorbeilaufen, sind schon etwas sehr besonderes. Enttäuschend ist dagegen allerdings der Service. Alle sind sicherlich sehr bemüht, doch oftmals fehlt das Lächeln im Gesicht und manche Verhaltensweisen sind ein wenig schroff. Es fehlt an Wertschätzung und Aufmerksamkeit. Die Barkeeper sind erschreckend abweisend, das Housekeeping ist unzuverlässig (Minibar wurde an vier Tagen nicht aufgefüllt, vereinbarte Termine wurden nicht eingehalten), der Empfang war sehr robust und wenig herzlich. Das Beleuchtungskonzept in den Suiten ist vollkommen unkomfortabel (insbesondere nachts), das Moskitonetz (wird zwingend benötigt) ist wenig zweckmäßig, die Sauberkeit war grenzwertig (Spinnen, Kakerlake). Fast 7.000 EUR für vier Nächte sind sehr sehr viel Geld, da muss seitens des Service und der Zimmersituation mehr kommen, als es bei uns der Fall war. Wie gesagt, die Lage ist perfekt, der Rest muss Gas geben.
Soggiorno di 4 notti a ottobre 2023

10/10 Eccellente

Harini

10/10 Eccellente

Denise, New York

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Perfect place on all counts. Wonderful staff. Amazing location near the Falls. Nice food. Beautiful facilities and service. Everyone made us feel welcome. Great animals walking about every day.

10/10 Eccellente

Lauren

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Just wow!
What a beautiful old world hotel. No detail was left out. Lovely greeting in the reception area and they came to you, not you going to the desk. Manager greeted each and every guest. Rooms are well appointed, spacious and very comfortable. Within walking distance to the Falls. On the way home, on the path, I counter giraffes, monkeys, baboons and zebra ! Highly recommend
Soggiorno di 1 notte ad agosto 2022

10/10 Eccellente

Charne

Mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Highly Recommend.
Wonderful property,helpful staff.Everyone was efficient and friendly.Highly recommend this hotel and all it has to offer.
Soggiorno di 4 notti a gennaio 2022

10/10 Eccellente

TC

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Absolutely wonderful
We had an absolute wonderful stay at the Royal Livingstone. The staff couldn't do enough to make our stay more comfortable and was so friendly and always wiling to assist. The grounds are beautiful, the views breathtaking and the food delicious!
Soggiorno di 2 notti ad agosto 2021
Risposta di Reservations Team, il giorno 16 set 2021
Good day Thank you so much for the feedback

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great hotel. This is by far the best hotel I have stayed at in my many travels overseas on vacation. Staff was very hospitable. I enjoyed living close to nature, that is, experiencing the giraffes, zebras and impalas on the hotel premises. Wish there was a place on site to change foreign currency to the Zambian kwacha.
Soggiorno di 4 notti a luglio 2021

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I highly recommend this place, the staffs are so helpful so respectful and so welcoming! I had a awesome time wish I could’ve stayed longer.
Soggiorno di 1 notte a febbraio 2021
Risposta di Reservation team, il giorno 10 mar 2021
Good day Thank you for the feedback.

10/10 Eccellente

Robert

Soggiorno di 2 notti a gennaio 2021

10/10 Eccellente

Richard

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 5 notti a dicembre 2020

8/10 Buono

Amanda

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Royal Livingston
Perfect location, walking distance to Victoria Falls, very friendly staff. Loved the way animals roamed free. Internet was hopeless while we were there, this was the only downside. Would highly recommend otherwise, hope to re visit one day
Soggiorno di 2 notti a marzo 2020

8/10 Buono

Viaggiatore verificato

Soggiorno di 4 notti a febbraio 2020

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
A piece of heaven along the Zambezi
This hotel is located on an exclusive access point to entry to the national park adjacent to the Zambezi side of Victoria Falls. I enjoyed riding a bicycle provided gratis by the hotel along the private walkway and also strolled along the nature trail alongside the river. While the hotel design is very modern with a wonderful ambience, it consists of well appointed independently constructed townhouses not unlike the Jasper Park Lodge in Alberta, Canada or the Devi Dhara in Chiang Mai, Thailand, allowing guests viewing of wildlife (I observed zebras, monkeys and what appeared to be impalas) meandering around the grounds, The breakfast buffet is exceptional; the pastries are particularly scrumptious. The service was top drawer and the security very good. A wonderful experience.
Soggiorno di 1 notte a febbraio 2020

10/10 Eccellente

Tumi

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great stay and service was excellent. Will come back again
Soggiorno di 5 notti a dicembre 2019
Risposta di Reservations team, il giorno 15 gen 2020
Thank you for the feedback. We look forward to welcoming you back to our little piece of Paradise.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi
Soggiorno di 3 notti a dicembre 2019
Risposta di Resevations team, il giorno 15 gen 2020
Thank you for the feedback

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was very good. Chola was very nice and accommodated all our wishes. Thank you Chola!
Soggiorno di 1 notte a novembre 2019
Risposta di Reservations team, il giorno 15 gen 2020
Thank you very much for the feedback.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2019
Risposta di Reservations, il giorno 15 gen 2020
Many thanks

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi
Loved the staff. They were very attentive to every detail.
Soggiorno di 3 notti a ottobre 2019
Risposta di Dorothy., il giorno 30 ott 2019
Dear Valued Guest Thank you very much for your feedback and for highlighting the genuine hospitality and services of our passionate team who are always delighted to create an unforgettable stay for our guests.. We shall ensure your kind recognition is shared with the them. Thank you very much for your support. We look forward to your return. Kind Regards,

10/10 Eccellente

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We stayed here for 3 nights and loved our time at the Royal Livingstone. The property is beautiful and felt like a true getaway. It served as the perfect backdrop to visit Victoria Falls, which is just a short walk away. We enjoyed the high tea very much and would recommend it. The breakfast was delicious as well, with lots of options to choose from. Our room was clean and comfortable. We appreciated the late check out very much as we got to spend a few extra hours on the property!
Soggiorno di 3 notti a ottobre 2019
Risposta di Dorothy, il giorno 30 ott 2019
Dear Valued Guest, Thank you for your review of the Royal Livingstone Hotel and for your high praise indeed! We are committed to providing exceptional service for all of our guests and our staff are committed to ensuring this. We are renowned for our high tea, a tradition for over 18 years, and are happy that you enjoyed this. We thank you for your business and look forward to hosting you again soon. Kind Regards,

10/10 Eccellente

caroline

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Zambezi luxury
Stunning Colonial style hotel with views of the Zambezi
Victoria Falls from the Zimbabwe sise
Sundown from the hotel terrace
Soggiorno di 2 notti a ottobre 2019
Risposta di Dorothy, il giorno 30 ott 2019
Dear Valued Guest, Thank you for you compliments on our hotel, we are so pleased that you found the hotel simply stunning. We look forward to your return. Kind Regards,

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a settembre 2019
Risposta di Dorothy, il giorno 30 ott 2019
Dear Valued, Thank you for your feedback. We appreciate your rating and we look forward to your return. Kind Regards,

8/10 Buono

Viaggiatore verificato

Soggiorno di 2 notti ad agosto 2019

10/10 Eccellente

Adam

Soggiorno di 1 notte a giugno 2019

10/10 Eccellente

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great bar and mixologist Melvin is a great creator of just the drink you are craving for.
Soggiorno di 3 notti ad agosto 2019

10/10 Eccellente

Faith

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Heaven
I cannot wait to return! This lovely hotel in the most perfect setting is a wonderful place to relax and learn more about Africa. Positioned on the river, there are beautiful vistas everywhere. You can walk to the falls. If you’re up for a full day of walking, you can walk to the Zimbabwe side to see the falls from the National park (the most popular views of the falls). The food is amazing, the service impeccable.
Soggiorno di 3 notti a luglio 2019

10/10 Eccellente

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful hotel located on banks of Zambesi river and within walking distance of Vic Falls. Friendly staff provided excellent service; restaurant food provided good quality and selection
Soggiorno di 6 notti a luglio 2019

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The most idyllic location. Sitting on the veranda or having a sundowner down on the deck by the river - magical
Soggiorno di 3 notti ad aprile 2019
Risposta di Eunice Lukonde, il giorno 1 mag 2019
Thank you for staying with us.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a gennaio 2019
Risposta di Dorothy Sikobwe, il giorno 23 gen 2019
Thank you much for the positive review. We are happy to hear that you enjoyed your time with us. We look forward to your return.

10/10 Eccellente

Anders

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Highly recommended
Fantastic venue with unparalleled surroundings and world class experiences. As this hotel is on the Zambian side of Victoria falls, this makes this hotel an excellent starting point to Devils pool. The Nature trail on hotel premises is also highly recommended with close encounters to giraffes and zebras.
Soggiorno di 1 notte a dicembre 2018
Risposta di Dorothy Sikobwe, il giorno 3 gen 2019
We would like to thank you for taking the time in reviewing the Royal Livingstone Hotel by Anantara. We are happy to hear that you had a fantastic time with us and thoroughly enjoyed our facilities. We are privileged to be within walking distance to one of the natural wonders of the world; the Victoria Falls and truly cherish our animal "kingdom" - they add that special touch. Thank you for your business and we look forward to hosting you again in the near future.

10/10 Eccellente

Saeed-AlSuwaidi

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
indeed it is a Excellent property with very good weather good for kids and family and couple's too
Soggiorno di 6 notti a dicembre 2018
Risposta di Dorothy Sikobwe, il giorno 19 dic 2018
Dear Saeed-Alsuwaidi, We would like to thank you for taking the time in reviewing the Royal Livingstone Hotel by Anantara. Indeed we have an Excellent property with good weather as well as privileged to be within walking distance to one of the natural wonders of the world; the Victoria Falls and truly cherish our animal "kingdom" - they add that special touch. Thank you for your business and we look forward to hosting you again in the near future.

10/10 Eccellente

Fernando

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
African Wonder!
Amazing stay, the staff made us feel super welcome, best hospitality, amazing views and spectacular animals roaming around the hotel grounds, you'll love to stay here!
Soggiorno di 2 notti a settembre 2018

8/10 Buono

Taryn

Staff were we wonderful. Food mediocre
Soggiorno di 3 notti a settembre 2018

10/10 Eccellente

elizabeth, west australia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Awesome resort on the river
What a fantastic resort We spent 4 nights in a suite Love it Staff friendly Service great food great spa awesome Worth every penny Ultimate water safari and sunset river cruise with captain on African Queen a must
Soggiorno di 3 notti ad agosto 2018

10/10 Eccellente

Caz, UK

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Amazing location - breath taking walk to the falls from right in the hotel grounds. Lots of animals in the river and even on the site. Beautiful deck for drinks. Outdoor, river bank spa was brilliant! Restaurant was a little disorganized for dinner (long time to get served, calling on waiters for service etc. but the staff were very friendly). Only one negative was that I left my sunglasses by the pool accidentally and they disappeared - my fault of course for forgetting them and I’m certainly not blaming the hotel or staff but just a word of caution to keep an eye on any valuables.
Soggiorno di 2 notti ad agosto 2018

10/10 Eccellente

Jenni

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Loved our stay!
Such a beautiful place and so close to nature with the wild animals roaming around the grounds. The complimentary hand massage whilst waiting to be checked in wasn’t too bad either :) We could hear the hippos in the water whilst watching the sunset sipping on drinks and just a quick easy walk to the waterfalls which is so worth it’s status as a natural wonder. We only regret not staying for longer
Soggiorno di 2 notti a luglio 2018
Risposta di Prezley, il giorno 12 ago 2018
Dear Valued guest, It is lovely to hear that your experience with the hotel was great and that the welcome was fantastic and that it was an easy quick to the falls was such an experience. Looking forward to seeing you soon. Kind regards, Prezley Mungala

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Wonderful Hospitality
Incredibly kind, patient, accommodating and professional staff Perfect location - next to Zambezi River Excellent concierge services Must take am or pm river "safari" excursion with Paul and Nasi - amazing
Soggiorno di 2 notti a luglio 2018
Risposta di Prezley, il giorno 12 ago 2018
Dear Valued guest, It is so great to hear that your experience with the hotel was fantastic, the food was great, and the river safari experience was relaxing and and seeing wildlife was such an experience. Looking forward to seeing you soon. Kind regards, Prezley Mungala

10/10 Eccellente

Glen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Loved every minute of our stay!
We were both delighted with the hotel in terms of comfort, cleanliness, and the attentive nature of the staff. Although seasoned international travelers, as this trip was our first to Zambia, we were uncertain as to what to expect, but would happily recommend this hotel to anyone planning to stay in the area. The location was superb as we were able to enjoy a view of the top of Victoria Falls and also watch the sunset from the hotel deck overlooking the mighty Zambezi River. Walking on the hotel path to the Victoria Falls overlook and to the bridge into Zimbabwe was delightful. The existence of Zebras, Impala, Monkeys and Baboons also wandering around right on the hotel property was definitely a plus and added to our first African experience. The breakfast included as a part of the package was also excellent, as was lounging outside in the evening on the veranda.
Soggiorno di 2 notti a luglio 2018
Risposta di Prezley, il giorno 12 ago 2018
Dear Valued guest, It is lovely to hear that your experience with the hotel was far much better ,that the walk to the falls was close, the food was decent, and the rooms were relaxing and It is such pleasure to hear that your welcome was fantastic and seeing wildlife was such an experience. Looking forward to seeing you soon. Kind regards, Prezley Mungala

10/10 Eccellente

William D

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great stay
Great grounds, animslsxeverywhere and convenient
Soggiorno di 1 notte a giugno 2018

10/10 Eccellente

Mindy, New Jersey

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The best of the best!!
Nirvana!! The staff, hotel and ambience couldn’t be better. Can’t wait to go back.
Soggiorno di 2 notti a febbraio 2018

8/10 Buono

eloise

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
was a very nice hotel. excellent ambience. really attentive staff. recommended
Soggiorno di 2 notti a gennaio 2018
Risposta di Dorothy, il giorno 13 gen 2018
Thank you for your review of the Royal Livingstone and for your generous compliments. We are so pleased that you enjoyed your stay with us. We thank you for your business and we look forward to your return. With Best Wishes, Rooms Divisions Manager

10/10 Eccellente

ミエ, 日本

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
ゆっくり滞在したいホテル、
スタッフの気遣いや笑顔が良かった。ホテルもゆったりしていて快適たった。庭にゼブラや猿かいて楽しかった。 気になったのは、部屋にかがいて刺されたのが残念だった。 部屋の水が二日目から有料やフリーのコーヒーなそばにおいてあったクッキーが有料などはわかりにくかった。 全体的には、すばらしかった。
Soggiorno di 4 notti a gennaio 2018
Risposta di Dorothy, il giorno 13 gen 2018
Thank you for your review of the Royal Livingstone and your lovely compliments. We are proud that we are located in the Mosi O Tunya National Park and enjoy wildlife roaming on the resort. With Best Wishes, Rooms Divisions Manager

10/10 Eccellente

Gudrun, Bodensee

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
In Laufnähe zu den Vic-Falls
Wir haben uns sehr wohlgefühlt und den Aufenthalt sehr genossen. Das Gelände um das Hotel hat einige Überraschungen gebracht......Giraffen zum anfassen, Zebras und Affen direkt vor uns, Krokodile von der Brücke aus zu beobachten und und und! Einfach toll! Wir kommen sicher einmal wieder.
Soggiorno di 1 notte a novembre 2017
Risposta di Dorothy Sikobwe, il giorno 26 nov 2017
Thank you for your review of the Royal Livingstone Hotel by Anantara and your lovely compliments. We are proud that we are located in the Mosi O Tunya National Park and enjoy wildlife roaming on the resort. We are happy that you enjoyed your stay and we hope to host you again.

10/10 Eccellente

Mick, Melbourne, Aus

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Wonderful safe place
We spent 3 weeks in South Africa and Zambia. This place was just so safe, friendly and welcoming after the hazards of the bush and the urban areas previously
Soggiorno di 3 notti a ottobre 2017
Risposta di Dorothy Sikobwe, il giorno 28 nov 2017
Many thanks for your wonderful review of the Royal Livingstone by ANANTARA. We are delighted you enjoyed your time in our special part of the world! We do hope we get the pleasure in hosting you again in the near future

10/10 Eccellente

jeremy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Amazing romantic stay good for families too
It was one of the best hotels we have stayed in and the staff were very friendly and made us feel very welcome. The rooms were amazing and very clean and comfortable. You can walk to the victoria falls which was incredible!! The views of the Zambezi from the room and grounds were stunning.
Risposta di General Manager, il giorno 14 nov 2016
Thank you very much for sharing with us your amazing experience at the Royal Livingstone Hotel. I wish to assure you that your comment was shared with the team. We hope to see you soon again. Regards, Naji Esta

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great location and view of zambezi
Hotel in great location with giraffes and Zibras roaming the property grounds. Staff needs better training in hospitality and simply be nice to guests

4/10 Scarso

michel, sattahip

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
Joli cadre mais....
Chambre vieillotte ,un restaurant correct sans plus un personnel inexistant ....un prix excessif pour les prestations fournies . situation et cadre magnifique
Risposta di Naji Esta, il giorno 3 nov 2016
Thank you for taking the time to share your experience form your recent stay with us at the Royal Livingstone. My Team and I sincerely apologize for the inconvenience that you experienced. Please be assured that this is not a true reflection of our operating standards and objectives. Your valuable feedback will make us aware on the actual guests’ experience, which will allow us to improve the quality of our services and ensure total guest satisfaction. I have addressed your concerns with our Learning and Development Manager to ensure the problem you encountered does not happen again. Please be assured that we do have continuous training and your feedback will assist us in the right direction. Once again my sincere apology for the inconvenience and thank you once again for the feedback. We hope you will give us another chance in the near future. Yours in Hospitality,

10/10 Eccellente

Michelle

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The Royal Livingstone was a fantastic place to stay - the property was beautifully maintained and the service was excellent. We enjoyed the restaurant (breakfast is included), cocktails on the deck to watch the sunset over the Zambezi, high tea, the swimming pool, watching animals wander the property (giraffes and zebras, mostly) and the spa. We've stayed at luxury properties all over the world and would highly recommend the Royal Livingstone.
Risposta di General Manager, il giorno 7 ott 2016
Greetings for the Royal Livingstone, Thank so much for the positive feedback from your recent stay. My team and I are happy that you had an excellent stay with us. Please be rest assured that this is a true reflection of our hotel standard. Thank you once more for your feedback, we look forward to receive you back. Best regards Hotel Manager

6/10 Soddisfacente

Patrick

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
need to say that we failed with your service as we called for a buggy, it took 30 mins to pick us up to the lobby. We feel very sad with the less service when they have a lot of customers at the same time. However, overall quality of this hotel was very great. I were stunning with a very beautiful decoration from this hotel
Risposta di General Manager, il giorno 7 ott 2016
Greeting from the Royal Livingstone, Thank you for the feedback from your recent stay. My team and I sincerely apologize for the inconvenience that you experience on buggy that you had to wait for 30 minutes to picked. Please be rest assured that this is not a true reflection of our operating standard and objectives. Your valuable feedback will make us aware on the actual guests' experience, which will allow us to improve the quality of our services and ensure guest satisfaction. I have addressed your concern with the Front Office Manager to make sure this does not reoccur. Please accept our apology. Best regards, The Hotel Manager