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Recensioni per DoubleTree by Hilton Carson

4 out of 5
DoubleTree by Hilton Carson
2 Civic Plaza Drive, Carson, CA

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 499 su 1003 recensioni" "
Valutazione di 8 - Buono. 277 su 1003 recensioni" "
Valutazione di 6 - Soddisfacente. 100 su 1003 recensioni" "
Valutazione di 4 - Scarso. 59 su 1003 recensioni" "
Valutazione di 2 - Terribile. 68 su 1003 recensioni" "

8,4/10

Pulizia

8,6/10

Personale e servizio

7,6/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

7,8/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Francesca, Italia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Buono
Hotel abbastanza buono personale gentile e disponibile ma un po' distante dalle varie attrazioni

8/10 Buono

Donald

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Booked this hotel because it offered a shuttle to the cruise port. I phoned the hotel and was told there was a cruise shuttle. When we checked in we were told that the hotel does not offer a shuttle to the cruise port snd to book Uber or Lyft?
Soggiorno di 1 notte a maggio 2024

10/10 Eccellente

Tana

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Great
Soggiorno di 1 notte ad aprile 2024
Risposta di Daniel, il giorno 27 apr 2024
Hi Tana, thank you so much for the high rating. We really appreciate that. We're glad you enjoyed your stay with us and hope you stay with us again!

10/10 Eccellente

Sharon

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Friendly staff
Soggiorno di 1 notte ad aprile 2024
Risposta di Daniel, il giorno 22 apr 2024
Hi Sharon, thank you so much for your high rating. We're glad you enjoyed your stay with us and hope to see you again soon!

8/10 Buono

Khyati

Viaggio di lavoro, Viaggio con la famiglia
Okay but could be cleaner and more updated
Soggiorno di 3 notti a febbraio 2023
Risposta di Daniel, il giorno 19 apr 2024
Thank you for taking the time to provide us with feedback for your stay. We're so sorry about that, I'll be passing on your feedback to the Housekeeping staff. We hope to see you again in the future and earn a perfect 5 star rating next time! Thank you again for staying with us.

6/10 Soddisfacente

isaias, Denver

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Servizi
Rooms are a bit outdated, not bad overall.
Soggiorno di 4 notti a marzo 2024
Risposta di Daniel, il giorno 31 mar 2024
Thank you for taking the time to leave us some feedback on your experience with us. We hope you enjoyed your stay with us and hope to see you again and earn a better score from you.

10/10 Eccellente

Christopher

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean and super nice staff
Soggiorno di 1 notte a marzo 2024
Risposta di Daniel, il giorno 31 mar 2024
Thank you sooo much for your kinds words and high rating. We really appreciate that a lot. We're really glad you enjoyed your stay with us and hope you stay with us again in the future!

10/10 Eccellente

Paul

Viaggio con la famiglia
Mi è piaciuto: Servizi
Nice & clean
Soggiorno di 2 notti a marzo 2024
Risposta di Daniel, il giorno 26 mar 2024
Hi Paul, thank you so much for your high rating. We take great pride in our cleanliness, so thank you for that. We really do appreciate that. We're glad you enjoyed your stay with us and hope to see you again in the future!!

10/10 Eccellente

Jennifer

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It actually was a nice and well kept up hotel!
Soggiorno di 4 notti a marzo 2024
Risposta di Daniel, il giorno 25 mar 2024
Thank you so much for the kind words and high rating Jennifer! We really appreciate that a lot. We're glad you enjoyed your stay and hope you stay with us again in the future!

4/10 Scarso

Peggy Bouvet Dit

Viaggio di coppia
Mi è piaciuto: Personale e servizio
The property is in the middle of nowhere and doesn’t provide shuttle for guests.we stayed 2 nights in a suite priced way too high for the amenities. Upon arrival we realized there was no shower gel in the bottle in the bathroom. When calling at 4pm to get it refilled, they told us that the storage room was closed à this time so we would have to wait until the next day (they gave us extra bar of soaps to compensate). The next day we had an event and left at 8am and we made sure the “do not disturb” sign was removed so they could service our room. When coming back around 6:30pm, we realized that housekeeping hadn’t come to service the room. When calling the front desk, they were only able to give fresh towels, but no one made our bed or clean the bathroom. This is not acceptable when you charge your customers over $600 a night. We had been coming every year for the rugby event and this is the last time we will be using this hotel.
Soggiorno di 2 notti a marzo 2024
Risposta di Guest services, il giorno 5 mar 2024
We're sorry your stay wasn't what it could've been, we appreciate your feedback and will work hard to improve.

10/10 Eccellente

Amanda

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We wanted a hotel near the Dignity Health Sports Complex and this Hilton hotel was a wonderful choice. There is a Starbucks nearby, the restaurant inside the hotel was great and the staff were very friendly. We would definitely stay here again.
Soggiorno di 3 notti a marzo 2024
Risposta di Guest services, il giorno 5 mar 2024
We are so glad your stay was such a positive one! We hope to welcome you again soon!

10/10 Eccellente

Karen Marie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Easy check in. Staff was really friendly and helpful. Bed was very comfortable.
Soggiorno di 4 notti a febbraio 2024
Risposta di Daniel, il giorno 3 mar 2024
Hi Karen Marie, thank you soooo much for the kinds words and high rating. We really appreciate that. Thank you for choosing to stay with us, we're glad you enjoyed your stay. Hope to see you again in the future!!

10/10 Eccellente

Marcel

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was nice looking and warm
Soggiorno di 1 notte a febbraio 2024
Risposta di Daniel, il giorno 27 feb 2024
Thank you so much for your high rating and kind words. We really appreciate that. Hope to have you back and stay with us again in the future!

10/10 Eccellente

Jessenia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2024
Risposta di Guest services, il giorno 14 feb 2024
We are so glad your stay was such a good one! Hope to see you again soon!

10/10 Eccellente

Kyle

Soggiorno di 1 notte a febbraio 2024
Risposta di Daniel, il giorno 22 mar 2024
Hello Kyle, thank you so much for the 5 out of 5 rating! We're really appreciate that a lot. Hope to have you stay with us again in the future!!

8/10 Buono

Masao

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi
We need to have complementary breakfast
Soggiorno di 2 notti a febbraio 2024
Risposta di Guest services, il giorno 10 feb 2024
Thank you for your review we will pass along your suggestion.

8/10 Buono

Aris

Soggiorno di 1 notte a febbraio 2024
Risposta di Daniel, il giorno 22 mar 2024
Hi Aris, thank you for the high rating. We're glad you enjoyed your stay with us. We hope to earn a perfect 5 stars from you next time!

8/10 Buono

DAVID

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
great location
Soggiorno di 4 notti a gennaio 2024
Risposta di Daniel, il giorno 3 feb 2024
Thank you so much for the kind words and high rating. We hope to see you again!!

8/10 Buono

Manuel

Viaggio di coppia, Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Convenient
Soggiorno di 2 notti a gennaio 2024
Risposta di Daniel, il giorno 26 gen 2024
Thank you for taking the time and giving us a high review. We're glad you enjoyed your stay with us and hope to earn a full 5 stars from you next time.

4/10 Scarso

Frederick

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The cleanliness of the building was great however the customer service was not. For the amount that these rooms go for it was not worth the price. The shower in the bathroom had flooded the bathroom floor into the hallway. Front desk was of course notified and all they did was clean up the water and then lock us out of the bathroom. Called front desk again because
Soggiorno di 1 notte a gennaio 2024
Risposta di Daniel, il giorno 19 gen 2024
Thank you for taking the time to provide us feedback with your stay. We're so sorry about your poor experience. We hope if you stay with us again, we'll definitely make things right with you.

10/10 Eccellente

Raymond

Soggiorno di 5 notti a gennaio 2024
Risposta di Daniel, il giorno 16 gen 2024
Hi Raymond, thank you so much for your high rating. We really appreciate that a lot. We're glad you enjoyed your stay with us and hope to see you again soon.

6/10 Soddisfacente

Gilberto

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Place needs an update. Place smelled of strong chemical cleaner.
Soggiorno di 1 notte a gennaio 2024
Risposta di Daniel, il giorno 12 gen 2024
Hi Gilberto, thank you for taking the time to provide us with feedback on your stay. We're so sorry about that, i'll go ahead and pass on your feedback to the staff to make sure that doesn't happen again. We hope to make things right with you next time you choose to stay with us.

10/10 Eccellente

Jean Francois

Viaggio di lavoro
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Friendly Staff
Christine at the front desk is a gem, warm nice friendly welcome. Same with Gabby (I believe that's her name) at the restaurant, efficient smiling and friendly as well.
Soggiorno di 3 notti a gennaio 2024
Risposta di Daniel, il giorno 12 gen 2024
Hello Jean, thank you so much for the high rating and kind words. We really appreciate that. We're glad you enjoyed your stay and hope you stay with us again in the near future!! )

10/10 Eccellente

Jorge Alberto

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Súper bien y rápido el ckeck in
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest services, il giorno 9 gen 2024
Thank you so much for your kind review! We are so glad your stay was a good one.

10/10 Eccellente

Diana

Soggiorno di 1 notte a dicembre 2023
Risposta di Guest services, il giorno 2 gen 2024
We are so glad your stay with us was such a positive one! We hope to see you again in the not-too-distant future.

10/10 Eccellente

Aditud

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a ottobre 2023
Risposta di Guest services, il giorno 2 gen 2024
We are so glad your stay with us was such a positive one! We hope to see you again in the not-too-distant future.

10/10 Eccellente

Fine

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 3 notti a dicembre 2023
Risposta di Guest services, il giorno 19 dic 2023
Thank you so much for your kind review! We are so glad your stay was such a good one, we hope to see you again soon in the not too distant future. Happy Holidays

8/10 Buono

Rosa

Soggiorno di 2 notti a dicembre 2023
Risposta di Guest services, il giorno 19 dic 2023
Thank you so much for your kind review! We are so glad your stay was such a good one, we hope to see you again soon in the not too distant future. Happy Holidays

10/10 Eccellente

Sally

Viaggio di gruppo, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Convenient
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest services, il giorno 13 dic 2023
Thank you for your kind review. We are so glad your stay was a good one!

10/10 Eccellente

Myron

Viaggio con la famiglia
Mi è piaciuto: Servizi
Arrived at the property and was greeted by the front desk staff “Angie” She was very attentive and friendly. Made me feel welcomed. Fast check in process and the room was very clean and tidy. Definitely recommend this hotel.
Soggiorno di 1 notte a dicembre 2023
Risposta di Daniel, il giorno 10 dic 2023
Thank you so much Myron for the high rating and kind words about our Front Office Agent, Angie. She is definitely a shining star of ours and i'll definitely pass on the kind words of yours to her. We hope to see you again!!

10/10 Eccellente

Jenienne

Mi è piaciuto: Pulizia
Risposta di Guest services, il giorno 14 feb 2024
We are so glad your stay was such a good one! Hope to see you again soon!

10/10 Eccellente

Edward

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest services, il giorno 5 dic 2023
We are so glad your stay was a good one, hope to see you again in the not too distant future!

10/10 Eccellente

Mark

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Doubletree stay.
Very very nice hotel! Staff was great room was beautiful very comfortable.
Soggiorno di 1 notte a novembre 2023
Risposta di Guest services, il giorno 2 dic 2023
Thank you so much for your kind review, we are so happy to hear your stay was a good one! Hope to see you again in the not too distant future

6/10 Soddisfacente

Noe

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
Most of the staff was very friendly and helpful. There were a few who seemed annoyed when we would ask any questions. The bathroom in the standard 2 queen bed room was so small and the shower floor was weirdly bouncy/felt unstable. At the end, we were charged a parking fee which we believed was included since it was never mentioned upon arrival. Overall, not terrible but not great.
Soggiorno di 2 notti a novembre 2023
Risposta di Guest services, il giorno 28 nov 2023
We are sorry your time with us wasn't what you expected, we will take your feedback and work harder to ensure a better stay for future guests, we hope you'll be one of them.

2/10 Terribile

Bianca

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Terrible
I am extremely disappointed after reviewing such great reviews of this hotel. It is very misleading. We arrived in the evening after a long drive and as soon as we entered the property the lobby smelled like vomit. The next morning it smelled fine so I’m assuming there was an accident, but nobody to clean it up. I brought my 11 month old daughter with me and always choose to stay at Doubletree because it is a solid choice usually. I get up to the room, and everything seemed fine but the room was so dusty and only had one towel. I was too exhausted to worry about anything so I just put my daughter to sleep and got ready for bed. At midnight, the entire room suddenly started to smell so strongly of incense burning, and I kept hearing the a neighbor go in and out of the room. It was so late and again I was so exhausted and over this place I wanted to sleep. I have asthma and so thankfully I brought my inhaler with me because I had an allergic reaction to the incense. First thing in the morning I call the front desk and nobody answers. Then I call Hotels.com. The hotel didnt give me ANY thing, not even an offer to change floors or rooms. Hotels.com was nice enough to give me a $50 credit. I ended up checking out early and losing $500 on terrible customer service, not holding other guests accountable, and just a terrible property overall.
Soggiorno di 3 notti a novembre 2023
Risposta di Guest services, il giorno 16 nov 2023
Thank you for taking the time to share your experience about your recent stay at our hotel.We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

4/10 Scarso

william

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Room was to bright at night no curtain yo help
Soggiorno di 1 notte a novembre 2023
Risposta di Daniel, il giorno 14 nov 2023
Thank you for your feedback William. We're so sorry about that. There are blackout curtains with the metal pull chain. I'll forward your feedback to the team to see if we can try to make them easier to notice/access. We hope to make things right with you next time you stay with us.

10/10 Eccellente

Christopher

Viaggio di gruppo, Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was amazings. The rooms are so clean
Soggiorno di 2 notti a ottobre 2023
Risposta di Daniel, il giorno 10 nov 2023
Thank you so much for the kind words and the high rating. We really appreciate that a lot. We hope you stay with us again in the future!!

6/10 Soddisfacente

Rodney

Mi è piaciuto: Condizioni e dotazioni della struttura
Dispensers were empty in bathroom
Soggiorno di 1 notte a novembre 2023
Risposta di Guest services, il giorno 7 nov 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

8/10 Buono

Arsenio

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Aside from the door that can't be open because of the system malfunction we have to wait for more than an hour but everything is ok
Soggiorno di 3 notti a ottobre 2023
Risposta di Guest services, il giorno 7 nov 2023
We are pleased to hear your stay was a good one! we hope to see you again in the not too distant future.

10/10 Eccellente

alicia

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff were friendly and welcoming
Soggiorno di 1 notte a ottobre 2023
Risposta di Daniel, il giorno 31 ott 2023
Hello Alicia, thank you so much for the high rating and kind words. We really appreciate that. We hope you stay with us again in the future!!

10/10 Eccellente

Gabriel

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
You need to have better coffee pot in the rooms
Soggiorno di 2 notti a ottobre 2023
Risposta di Daniel, il giorno 29 ott 2023
Thank you for taking the time for the review and feedback. We're so sorry about that, we'll discuss how to improve the coffee pots in the room. We hope everything else was to your liking. Hope to see you again in the near future!!

10/10 Eccellente

Kristyn

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff when I arrived were so gracious and very welcoming! The room was nice as well!
Soggiorno di 2 notti a ottobre 2023
Risposta di Daniel, il giorno 27 ott 2023
Thank you so much for the kind words. Really appreciate it. We hope to see you again soon!!

10/10 Eccellente

Kristy

Soggiorno di 2 notti a ottobre 2023
Risposta di Daniel, il giorno 3 nov 2023
Thank you so much for your high rating Kristy. We really appreciate that a lot. We hope you stay with us again in the future!! Thank you for staying with us.

2/10 Terribile

Peggy, Irvine

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi
I booked a junior king suite. Around 4:30pm I showed up with my little girl for only two of us. The front desk told me they booked me by mistake. There was no room for me and my little girl to stay there. 😡
Soggiorno di 1 notte a ottobre 2023
Risposta di Daniel, il giorno 10 ott 2023
We're so very sorry about your reservation. We had an incident that caused us to have to relocate your reservation to another hotel. We did take care of your hotel charges as well. We apologize for the inconvenience. And hope to make it right with you if next time you chose to stay with us. Thank you for your understanding.

4/10 Scarso

Bonnie

Viaggio di lavoro
Non mi è piaciuto: Personale e servizio
Just found front desk staff unfriendly at check-in and check-out
Soggiorno di 2 notti a ottobre 2023
Risposta di Daniel, il giorno 10 ott 2023
We're very sorry we fell short of our service. We apologize for our behavior and hope to make things right with you next time you chose to stay with us. Please ask for Daniel at the Front Desk should you return. Thank you very much.

4/10 Scarso

Raymond

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Room AC didn’t work. And next door room was so noisy. Wasn’t able to sleep the entire night.
Soggiorno di 1 notte a ottobre 2023
Risposta di Daniel, il giorno 10 ott 2023
We're very sorry about the issues you faced. We definitely want to make things right with you, and hope if you choose to stay with us again, we will do just that. Please ask for Daniel at the Front Desk Thank you for providing us feedback with your experience.

2/10 Terribile

Hendra

Viaggio con animali domestici, Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The front desk agent is rude and call my wife a liar And there was an incident happened around 3:45 pm We just check in and we were taking nap and relaxing All of the sudden the housekeeping dont Even bother to knock the door just walk in and me and my wife were shocked we thought there was somene trying to steal something !!! And another incident I went down stair the front desk lady was rude , don’t make eye contact and don’t even smile just plain nasty attitude and she should be fired and one of my wife friend room Next door was very noisy and she can’t sleep and I won’t stay at the double Hilton after these bad experiences.
Soggiorno di 1 notte a ottobre 2023
Risposta di Julio , il giorno 9 ott 2023
Thank you for taking the time to review your stay with us. I'm very sorry to hear about the situation that transpired. We take pride in the service we deliver and we are truly sorry that this time around the service fell short of your expectations. I'll personally review this issue with the team at the hotel.

6/10 Soddisfacente

James

Soggiorno di 1 notte a ottobre 2023
Risposta di Daniel, il giorno 28 ott 2023
Hi James, thank you for taking the time to review us. We're so sorry we fell short of your expectations. We hope to make things right with you. If you ever stay with us again, please let us know what we can do to earn your 5 stars next time. Thank you so much!!

8/10 Buono

Elaine Joyce

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
friendly staff and mostly near to the places i wanted to go.
Soggiorno di 2 notti a ottobre 2023
Risposta di Daniel, il giorno 5 ott 2023
Thank you so much for you review and kind words. We really appreciate that. We're glad you enjoyed your stay and we hope to see you again in the future!!

2/10 Terribile

Justin

Soggiorno di 4 notti a settembre 2023
Risposta di Julio , il giorno 23 ott 2023
I'm sorry to see that you did not have the best experience during your stay. We aim to earn 5/5 on these surveys. Hope that we can earn that on the next round!