8/10 Buono
Shaheen, Akron
Viaggio con la famiglia
22 apr 2026
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
A Tale of Two Stays at Hyatt House LAX/Manhattan Beach
**Rating: ★★★★☆**
I had a very mixed experience at this property, starting with a significant struggle but ending on a high note thanks to some exceptional staff members.
**The Initial Shock**
Upon arrival, we were assigned a room on the second floor. We were shocked to discover that there was **no elevator** and no assistance available for our luggage. As a guest, I found this completely unacceptable; I nearly injured my back lugging our heavy bags up the stairs. It was a very disappointing and frustrating start to our trip.
**The Recovery**
The following day, however, the management completely turned our experience around. We spoke with **Elisa and Tema** at the front desk, and they were absolutely wonderful. After hearing about our struggle, they didn’t just move us to the first floor—they upgraded us to a **two-bedroom suite**.
**The Stay**
The upgrade made the remainder of our stay incredibly comfortable and pleasant. The extra space was exactly what we needed to relax. Additionally, the **breakfast** was very good, offering a great variety and quality to start our days.
**Final Verdict**
While the lack of an elevator for second-floor rooms is a major physical hurdle that guests should be warned about, the kindness and professionalism of Elisa and Tema saved our vacation. If you stay here, I highly recommend requesting the first floor or seeking out their help!
Shaheen
Soggiorno di 3 notti ad aprile 2026