Hotel per famiglie a Loves Park

“The property was fine.”

“I was charged an additional fee, even though I had paid for the room in full in advance. The room was musty. Very musty. I awoke feeling unwell both days.”

“the property looked almost recently built. The staff/manager at front desk seemed rushed and annoyed about something. They need to remember when in front of customers to keep calm and discuss problems when alone. I emailed hotel 2 weeks in advance stating I was looking for longer check out time. They replied stating noon was the longest, I said great. When the day to check out came, they said they can't do that, so I rushed after a long night wedding to get out at regular check out time.”

“Amber and the staff helped so much with my grandmother. This is the most hospitable staff I have ever experienced . We’re from Atlanta and I almost switched our hotel and I’m so glad I didn’t. If I ever have to come back to Rockford this is where we are staying. Thanks again!!!”

“The shampoo was empty, there was mold growing on the lights in the bathroom, there was a smell of mildew coming from the air conditioning. They need better cleaning habits.”

“Poor customer service ALL AROUND! 4 different staff members could not resolve either of the issues I had!!”

“Kind and friendly staff. Clean rooms.”

“The room had a locker room Oder that hit immediately as I walked in. The hallways were musty as well. No ice machine on any floor. Had to go to the lobby so the attendant could go to their quarters,get ice and pass it to you through the window”