Lobby

Reviews of Comfort Inn & Suites

2.5 out of 5
Comfort Inn & Suites
3430 W Loop 289, Lubbock, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 583 out of 1001 reviews" "
Rating 8 - Good. 288 out of 1001 reviews" "
Rating 6 - Okay. 80 out of 1001 reviews" "
Rating 4 - Poor. 31 out of 1001 reviews" "
Rating 2 - Terrible. 19 out of 1001 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Simran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Manager. on 11 May 2024
Dear Guest,Thank you for the review. I am personally very glad to hear your comment about our great service. We take great pride in it and believe that is what sets us apart from other hotels. We hope to see you again soon.Sincerely,Hotel Manager.

8/10 Good

Erica

Liked: Cleanliness
Disliked: Staff & service
Stay was ok most staff was friendly, except for this one lady. The toilet seat was broken in our room but other then that it was dine
Stayed 2 nights in May 2024
Response from Hotel Manager. on 6 May 2024
Dear Erica,Thank you for the comments. It's great to see that you found friendly staff service. We apologize to hear about the broken toilet seat in your room. Our maintenance team will immediately address this issue to ensure a comfortable stay for future guests. We're committed wholeheartedly to exceeding your expectations next time. I hope that we can serve you again in the future.Sincerely,Hotel Manager.

10/10 Excellent

Jo Ann

Stayed 2 nights in May 2024
Response from Hotel Manager. on 25 May 2024
Dear Guest,Thank you for the feedback. I’m glad you had such a nice experience with us. We take great pride in being a pleasant, friendly, and accommodating place to stay. We look forward to seeing you again soon.Sincerely,Hotel Manager.

8/10 Good

glenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff at breakfast, his name is Joe was very friendly and helpful.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 24 Apr 2024
Dear Guest,Thank you for sharing your positive experience with us! We're delighted to hear that Joe provided you with friendly and helpful service during breakfast. We'll be sure to pass along your kind words to him. We look forward to welcoming you back for another great stay soon!Sincerely, Carla Romero Comfort Inn & Suites Lubbock

8/10 Good

Caleb

Stayed 2 nights in Apr 2024
Response from Hotel Manager. on 10 May 2024
Dear Guest,Thank you for the review. I’m glad we could provide a nice room and great service. I try to provide the best experience in town, and that seems to be a goal that I am easily meeting. I look forward to having you with us again soon. Sincerely,Hotel Manager.

10/10 Excellent

glenda

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Hotel Manager. on 19 Apr 2024
Dear Guest,Thank you for the review. I’m glad we could provide a nice room and great service. I try to provide the best experience in town, and that seems to be a goal that I am easily meeting. I hope we will have the pleasure of serving you again soon.Sincerely,Hotel Manager.

10/10 Excellent

Quentin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far everything is as expected
Stayed 1 night in Apr 2024
Response from Hotel Manager. on 17 Apr 2024
Dear Guest,Thank you for the review. I’m pleased we were able to provide you with a great experience. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to seeing you again soon.Sincerely,Hotel Manager.

10/10 Excellent

Kara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and accommodating to my needs with a 2 year old. Very friendly and helpful
Stayed 1 night in Apr 2024
Response from Hotel Manager. on 10 Apr 2024
Dear Guest,Thank you for taking the time to share your experience. We are delighted to hear that you had a positive experience during your stay. We appreciate your kind words about our staff's professionalism and friendliness, as well as their willingness to accommodate your needs. Our team takes great pride in providing exceptional service and ensuring that our guests feel welcome and comfortable. We look forward to the opportunity to welcome you back in the future.Sincerely, Hotel Manager.

4/10 Poor

Mark, Round Rock

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Bathtub had quite a bit of rust. A used washcloth was left in the shower. Hair on the bathroom floor. Parking lot is hard to traverse with narrow sharp turns.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 8 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Rest assured, we are addressing these issues promptly to ensure a more pleasant experience for our guests in the future.Sincerely, Carla Romero Comfort Inn & Suites Lubbock

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot tub and pool was accessible for people in wheelchair or handicapped
Stayed 1 night in Apr 2024
Response from Hotel Manager. on 4 Apr 2024
Dear Michael,Thank you for the review. We are happy to hear that you enjoyed your stay. I try to provide the best experience in town, and that seems to be a goal that I am easily meeting. We look forward to serving you again soon.Sincerely,Hotel Manager.

4/10 Poor

Carla

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We were not able to use the heater because when it turned on it smelled so bad.
Stayed 1 night in Mar 2024
Response from Hotel Manager. on 28 Mar 2024
Dear Guest,Thank you for your review. I’m very sorry that you were not completely satisfied with your stay here. We’re always working to get better. We take pride in our hotel and in providing a great place to stay for so many guests. Perhaps you will give us another try in the future so we can do a better job of satisfying you. Sincerely,Hotel Manager.

6/10 Okay

Caleb

Stayed 2 nights in Mar 2024
Response from Hotel Manager. on 26 Mar 2024
Dear Guest,Thank you for the review. It's nice to see that you had an overall good experience. We regret if we let you down in any way. We have taken note of these comments and will work to do better than ever for future guests. Our goal is to provide a consistently superior guest experience. I hope that you will visit us again.Sincerely,Hotel Manager.

10/10 Excellent

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this stay! Very hospitable and clean, We will be staying here again.
Response from Hotel Manager. on 18 Mar 2024
Dear Michelle,Thank you for the great comments. We're delighted to hear that you loved your stay with us and that you found our property to be hospitable and clean. Our goal is to do everything possible to provide guests with the best experience. We look forward to serving you again soon. Sincerely,Hotel Manager.

10/10 Excellent

Jami

Stayed 2 nights in Mar 2024
Response from Hotel Manager. on 4 Apr 2024
Dear Guest,Thank you for the review. I’m glad we could provide a nice room and great service. Our goal is to do everything possible to provide guests with the best experience. I hope we will have the pleasure of serving you again soon. Sincerely,Hotel Manager.

10/10 Excellent

Mirella

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all so nice. Upon arrival Janie was so kind and inviting, which I don’t find often when traveling. She answered all my questions and was a great help. The housekeeping staff were all so kind.
Stayed 2 nights in Mar 2024
Response from Hotel Manager. on 11 Mar 2024
Dear Mirella,Thank you for the comments. I am so happy that you liked the friendly staff service and had a good experience. I try to provide the best experience in town, and that seems to be a goal that I am easily meeting. We look forward to serving you again as soon as possible. Sincerely,Hotel Manager.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Hotel Manager. on 10 Mar 2024
Dear Guest,Thank you for the review. I’m glad you had a great experience and appreciated the services we can provide to our guests. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to serving you again soon.Sincerely,Hotel Manager.

8/10 Good

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager. on 6 Mar 2024
Dear Guest,Thank you for the review. I’m happy to hear that your experience was primarily positive. We take pride in offering our guests a high degree of comfort and satisfaction. We look forward to serving you again soon.Sincerely,Hotel Manager.

10/10 Excellent

Dallas

Travelled with family
Liked: Property conditions & facilities
Hot tub and indoor very well kept
Stayed 1 night in Mar 2024
Response from Hotel Manager. on 4 Mar 2024
Dear Guest,Thank you for the review. I’m happy to hear that your experience was primarily positive. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to serving you the next time you’re through our area.Sincerely,Hotel Manager.

8/10 Good

Marilee

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for our family to stay on a road trip. Breakfast options were great. Room was quiet and comfortable.
Stayed 1 night in Feb 2024
Response from Hotel Manager. on 2 Mar 2024
Dear Guest,Thank you for the comments. It's wonderful to know that you found our location convenient and that you had a comfortable and quiet room and enjoyed the breakfast. We take a lot of pride in treating guests like we would all love to be treated ourselves. We look forward to welcoming you again soon.Sincerely,Hotel Manager.

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was horrible. So noisy. Walls were very thin. Elevator was sketchy and made horrible noises that made your anxiety high. As soon as we checked in we noticed a stool with a broken leg and we reported it to the front desk. We paid extra for a room with a couch/pull out bed. When we went to ask the desk for bedding that was not supplied they told handed us a sheet and said that’s all we get. They said there may be a comforter in a drawer but if not they don’t have any. We asked about pillows and they said no they do not have any pillows. We told them we specifically requested the pull out couch for our extra guests and they refused to accommodate them. I paid for services I did not receive. I was talked to rudely when requesting items I was obligated to. We had a very restless and anxiety ridden visit. Everything you’re not suppose to have at “comfort” inn. Do better.
Stayed 1 night in Feb 2024
Response from Hotel Manager. on 27 Feb 2024
Dear Amanda,Thank you for your stay. I’m sorry that several issues combined to make your stay less than desirable. We’re involved in a continuous improvement process aimed at making the hotel better than ever before. We take real pride in this hotel and believe that pride shows in everything we do. I really hope that you will give us another try.Sincerely,Hotel Manager.

8/10 Good

Makalie

Stayed 1 night in Feb 2024
Response from Hotel Manager. on 27 Feb 2024
Dear Guest,Thank you for the review. I’m pleased you had a good experience with us. We take real pride in this hotel and in serving guests like you, and we look forward to having you with us again soon. Sincerely,Hotel Manager.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best
Perfectly clean, room service every day. Full breakfast. Lemon water at the entrance, thick, full comforters (for a hotel). Probably the best hotel I’ve ever stayed in, including high-dollar downtown resorts in Dallas.
Stayed 2 nights in Feb 2024
Response from Hotel Manager. on 23 Feb 2024
Dear Guest,Thank you for the review. We're absolutely delighted to hear that you found your room to be clean and comfortable, enjoyed the breakfast, and had a pleasant stay. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We always look forward to satisfying repeat guests again and again. Sincerely,Hotel Manager.

6/10 Okay

Christine

Travelled with family and small children
Liked: Staff & service, amenities
Staff was friendly. The hotel was clean and nice. The room had a panty liner sticker stuck to the middle of the floor. The shower was not the one I booked online and had rust and mold in it.
Stayed 1 night in Feb 2024
Response from Hotel Manager. on 21 Feb 2024
Dear Christine,Thank you for commenting. We are glad to hear that our staff was friendly and that you found the hotel to be clean and nice. However, we apologize for the issues you encountered with the room. We will address these issues with our housekeeping and maintenance teams immediately to ensure they are rectified. We guarantee that your next visit will be awesome. I hope that you will focus on the good things and choose to stay again.Sincerely,Hotel Manager.

8/10 Good

Traci

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No frills. Safe place. Comfy bed.
This was the second time staying here at this location and it wasn’t as nice as the first time but it was still worth it. The ceiling in the bathroom had cracked and falling paint. They gave us a bathmat for inside the tub that looked very gross and moldy so we didn’t use it. It didn’t look like they vacuumed the floor as there was a little bit if trash and a pen on the floor from a funeral home but the beds seemed clean. It’s definitely not the fanciest place but it’s in a good area, not a crime ridden area and the beds are clean, the breakfast is good, the people are nice and I didn’t see any bugs so I am content. The tv could be better as there were only local channels that seemed to be in watchable shape but others were staticky and the wifi never worked for my iphone but worked for my partners android. Small things though. Still worth it in my opinion though.
Stayed 2 nights in Feb 2024
Response from Hotel Manager. on 20 Feb 2024
Dear Guest,Thanks for sharing your experience. We're so appreciative of you and glad that you found a nice staff service, clean amenities, and a good breakfast. However, we regret that we didn't live up to your expectations in some way. We will use your comments and make decisions every day that lead us closer and closer to being the best hotel in the area. We're evolving over time and can be sure that your next stay will be nice. I hope that you will choose to stay again.Sincerely,Hotel Manager.

10/10 Excellent

Keli

Liked: Cleanliness, staff & service, property conditions & facilities
Love
Stayed 2 nights in Feb 2024
Response from Hotel Manager. on 19 Feb 2024
Dear Guest,Thank you for your kind review. I’m very glad that our hotel impressed you in so many ways. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to serving you again soon.Sincerely,Hotel Manager.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy.
Stayed 4 nights in Dec 2023
Response from Hotel Manager. on 13 Feb 2024
Dear John,Thank you for your kind review. We are happy to hear of your pleasant stay in our hotel. We take pride in offering our guests a high degree of comfort and satisfaction. We look forward to serving you again soon.Sincerely,Hotel Manager.

10/10 Excellent

George

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Loved the pool for the grandkids
Stayed 1 night in Feb 2024
Response from Hotel Manager. on 12 Feb 2024
Dear George,Thank you for the review. We are happy to hear of your pleasant stay in our hotel. We take pride in offering our guests a high degree of comfort and satisfaction. I hope that you will choose to stay again.Sincerely,Hotel Manager.

4/10 Poor

Elizabeth

Travelled with family
Disliked: Cleanliness
We had to ask for clean linen, cause linen was dirty ( bunch of hair)
Stayed 1 night in Feb 2024
Response from Hotel Manager. on 12 Feb 2024
Dear Elizabeth,Thank you for writing the review. I’m sorry that cleanliness issues made your stay less than desirable. We’re involved in a continuous improvement process aimed at making the hotel better than ever before. We take pride in the cleanliness of our hotel and in the overall experience we provide to guests. I really hope that you will give us another try.Sincerely,Hotel Manager.

10/10 Excellent

Edgar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great 1 night stay. Comfortable and clean room. The staff is very friendly especially in the breakfast area. Had a late check out and were able to try out the hot tub and pool that were just perfect, nice and clean. Will return if in Lubbock again.
Stayed 1 night in Feb 2024
Response from Hotel Manager. on 7 Feb 2024
Dear Guest,Thank you for choosing our hotel for your stay. We're thrilled to hear that you had a wonderful experience with our friendly staff, clean and comfortable rooms and that everything met your expectations. We take serving our guests very seriously and are very pleased that we met your needs so well. We always look forward to satisfying repeat guests again and again. Sincerely,Hotel Manager.

8/10 Good

Timothy

Travelled with family, Travelled with family and small children
Liked: Staff & service
It was a good stay. The mini fridge was dirty and I got stuff to clean it myself but over all it was decent
Stayed 3 nights in Feb 2024
Response from Hotel Manager. on 6 Feb 2024
Dear Timothy,Thank you for the review. We are glad to hear that you had a good stay overall. We apologize for the inconvenience caused by the dirty mini fridge. Maintaining cleanliness is important to us, and we will address this issue to ensure it doesn't happen again. We guarantee that your next experience will be overwhelmingly positive. Please give us an opportunity to serve you.Sincerely,Hotel Manager.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager. on 6 Feb 2024
Dear Guest,Thank you for the review. I’m glad we could provide a nice room and great service. We have a strong sense of pride in our hotel and are dedicated to meeting the diverse needs of our guests. I hope we will have the pleasure of serving you again very soon.Sincerely,Hotel Manager.

10/10 Excellent

Angela

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager. on 1 Feb 2024
Dear Angela,Thank you for the feedback. I’m glad we could provide a nice room and great service. I try to provide the best experience in town, and that seems to be a goal that I am easily meeting. I hope you have the opportunity to do just that very soon.Sincerely,Hotel Manager.

10/10 Excellent

Melody

Stayed 1 night in Jan 2024
Response from Hotel Manager. on 30 Jan 2024
Dear Melody,Thank you for your feedback. I’m glad we could provide a nice room and great service. I try to provide the best experience in town, and that seems to be a goal that I am easily meeting. I look forward to having you with us again soon. Sincerely,Hotel Manager.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Manager. on 29 Jan 2024
Dear Stephanie,Thank you for the review. I’m very pleased that you had such a great time during your stay with us. We take a lot of pride in treating guests like we would all love to be treated ourselves. We look forward to welcoming you again soon.Sincerely,Hotel Manager.

10/10 Excellent

Saul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager. on 13 Jan 2024
Dear Guest,Thank you for the feedback. I’m happy to hear that your experience was primarily positive. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to seeing you again soon.Sincerely,Hotel Manager.

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff
It was very cold and windy when we checked in, so the front desk clerk showed is where to park our car up closer to the back door and elevator. That was really helpful.
Stayed 1 night in Jan 2024
Response from Hotel Manager. on 11 Jan 2024
Dear Guest,Thank you for the comments. We are delighted to hear that you had a positive experience with our friendly and helpful staff. Providing exceptional service and ensuring our guests' satisfaction is our top priority, and meet your expectations. We look forward to welcoming you back.Sincerely,Hotel Manager.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean.
Bedding was comfortable. Clean bathroom and shower. Would definitely stay again.
Stayed 1 night in Jan 2024
Response from Hotel Manager. on 9 Jan 2024
Dear David,Thank you for the positive comments. We are thrilled to see that you found our rooms to be clean, our beds comfortable, and that you had a positive experience during your stay. We take serving our guests very seriously and are very pleased that we met your needs so well. I hope you will tell others about our property and stay with us again the next time you’re in the area.Sincerely,Hotel Manager.

8/10 Good

Ladonna

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager. on 9 Jan 2024
Dear Guest,Thank you for the review. I’m glad you had such a nice experience with us. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We hope your next visit will be even more pleasant than this one.Sincerely,Hotel Manager.

10/10 Excellent

Debbie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great people and great hotel.
Carla and Joe run a wonderful hotel. They are wonderful people and so are the other employees. We've been staying at this hotel for years because of the wonderful people and clean comfy rooms. Never any problems.
Stayed 1 night in Jan 2024
Response from Hotel Manager. on 9 Jan 2024
Dear Guest,Thank you for choosing our hotel for your stay. We are delighted to hear that you had such a positive experience with our friendly staff, clean rooms, and enjoyed a great stay. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. Your repeat stay would be a pleasure and an honor.Sincerely,Hotel Manager.

10/10 Excellent

Michael

Travelled with family and small children
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Hotel Manager. on 30 Dec 2023
Dear Michael,Thank you for your kind review. I am personally very glad to hear your comment about our great service. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We hope to see you again soon.Sincerely,Hotel Manager.

2/10 Terrible

Jolyne

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Hotel Manager. on 29 Dec 2023
Dear Jolyne,Thanks for the stay.Our apologies for the dissatisfaction.We shall definitely work on your observations.You can expect a further improved stay next time.Please visit us again.Sincerely,Hotel Manager.

6/10 Okay

Usama

Business traveller, Travelled with group
Stayed 1 night in Dec 2023
Response from Hotel Manager. on 27 Dec 2023
Dear Usama,Thank you for the feedback. I am pleased that you had an overall good experience. We regret if we let you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again.Sincerely,Hotel Manager.

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager. on 27 Dec 2023
Dear Danny,Thank you for the review. I’m glad we could provide a nice room and great service. I try to provide the best experience in town, and that seems to be a goal that I am easily meeting. I hope you have the opportunity to do just that very soon.Sincerely,Hotel Manager.

10/10 Excellent

Larissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zinkus fam
Comfort suites are always our go to.. with a family of 6, it's been surely a good choice. Always clean and comfy. Yummy breakfast.
Stayed 1 night in Dec 2023
Response from Hotel Manager. on 26 Dec 2023
Dear Larissa,Thank you for the review. We are thrilled to hear that you found our rooms clean and comfortable, enjoyed our nice breakfast, and had a good overall stay. We take serving our guests very seriously and are very pleased that we met your needs so well. I hope you will tell others about our property and stay with us again the next time you’re in the area.Sincerely,Hotel Manager.

10/10 Excellent

TIM

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the front desk was very welcoming and made us feel at home!
Stayed 3 nights in Dec 2023
Response from Hotel Manager. on 19 Dec 2023
Dear Guest,Thank you for the great review. We are happy to see that you found friendly staff service and had a good experience. We take a lot of pride in treating guests like we would all love to be treated ourselves. We look forward to serving you the next time you’re through our area.Sincerely,Hotel Manager.

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
I like the convenience location. Room was clean, i got a 1 room with 2 king beds sin e we came with 2 kids for a graduation at Texas Tech. Near restaurants and easy access to everywhere. Hotel is clean,
Stayed 2 nights in Dec 2023
Response from Hotel Manager. on 18 Dec 2023
Dear Guest,Thank you for the review. We are thrilled to hear that you were pleased with your stay and that you found a clean room, comfortable beds, and a convenient location. Providing a clean and comfortable environment for our guests is of utmost importance to us, and we were able to meet your expectations. I hope that you will choose to stay again.Sincerely,Hotel Manager.

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Hotel Manager. on 9 Jan 2024
Dear Ruth,Thank you for your feedback. I’m happy to hear that your experience was primarily positive. We take real pride in this hotel and in serving guests like you, and we look forward to having you with us again soon.Sincerely,Hotel Manager.

10/10 Excellent

Alan

Stayed 3 nights in Dec 2023
Response from Hotel Manager. on 15 Dec 2023
Dear Guest,Thank you for the review. It is really great to find out that you had a very pleasant time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We look forward to seeing you again soon.Sincerely,Hotel Manager.

2/10 Terrible

Ismael

Liked: Cleanliness, staff & service, property conditions & facilities
Bad experience
I didn’t have the room a requested
Stayed 1 night in Dec 2023
Response from Hotel Manager. on 6 Dec 2023
Dear Ismael,Thank you for your stay. I’m terribly sorry we failed to make a positive impression on you. We’re making changes to provide a better guest experience, and you can be sure we’ll do better for you next time. We take real pride in providing the best possible guest experience. I hope that you will try us again.Sincerely,Hotel Manager.

2/10 Terrible

Jamie

Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Hotel Manager. on 6 Dec 2023
Dear Jamie,Thank you for the review. I’m terribly sorry that we failed to meet your needs and did not live up to your expectations. We’re always working to get better. We take pride in our hotel and in providing a great place to stay for so many guests. I hope that you will visit us again.Sincerely,Hotel Manager.