Hall

Recensioni per Quality Inn

2.5 out of 5
Quality Inn
600 North I 27, Plainview, TX

Recensioni

7,2

Buono

Valutazione di 10 - Eccellente. 122 su 503 recensioni" "
Valutazione di 8 - Buono. 166 su 503 recensioni" "
Valutazione di 6 - Soddisfacente. 105 su 503 recensioni" "
Valutazione di 4 - Scarso. 62 su 503 recensioni" "
Valutazione di 2 - Terribile. 48 su 503 recensioni" "

7,2/10

Pulizia

8,2/10

Personale e servizio

7,0/10

Servizi

6,8/10

Condizioni e dotazioni della struttura

7,0/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Patricia

Non mi è piaciuto: Personale e servizio
It was ok
Soggiorno di 1 notte a maggio 2024
Risposta di Manager, il giorno 10 mag 2024
Hello Patricia,We appreciate you sharing your feedback with us. If you have any further comments or suggestions, please don't hesitate to reach out to our management team. Have a wonderful day!

4/10 Scarso

Jacob, Fairchild AFB

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
The blankets on the bed were not clean, and there was head hair from a previous tenant. The outlets to plug in the TV in the extension cord kept falling out of the wall, so I had to restart the service and the satellite for the TV the property around The immediate area was dirty trash everywhere
Soggiorno di 1 notte a maggio 2024
Risposta di Manager, il giorno 10 mag 2024
Hello Jacob, We value your feedback regarding your recent stay with us. Rest assured, we have shared your comments with the relevant teams for their review and action. We strive to provide a comfortable and clean environment for all our guests and will address the issues you mentioned to ensure a better experience for future guests.

8/10 Buono

Gary

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a maggio 2024
Risposta di Manager, il giorno 7 mag 2024
Hello Gary, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

8/10 Buono

Robert, Jacksonville

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
As a solo traveler...I did not appreciate being in a block of rooms occupied by construction people.... Noisy and driving big trucks which they started up at 5:30-6am. There was plenty of rooms, not happy they put me back there
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 1 mag 2024
Hello Robert, We apologize for the inconvenience you experienced during your stay. Our guests' comfort is important to us, and we regret that the noise disturbance affected your visit. Your feedback will be shared with the relevant team for review. Thank you for bringing this to our attention as we continuously strive to improve our guests' experience.

6/10 Soddisfacente

Anthony

Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 26 apr 2024
Hello Anthony,We appreciate you choosing to stay with us. We hope you had an enjoyable time and look forward to welcoming you back again soon.

10/10 Eccellente

Franz

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 25 apr 2024
Hello Franz,We appreciate your positive feedback and are glad you enjoyed your stay with us. If you have any further comments or suggestions, please feel free to reach out to our management team. Your input is valuable to us as we strive to improve our guests' experiences.

10/10 Eccellente

Zachary

Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 13 mag 2024
Hello Zachary,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. We look forward to welcoming you back in the future.

6/10 Soddisfacente

Dave

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Motel under renovation, but the work crews appear to not be cleaning up after themselves, so all their debris were blowing around the parking lot.
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 17 apr 2024
Hello Dave, We appreciate your feedback and apologize for any inconvenience caused during your stay. Guest satisfaction is a priority, and we will notify the maintenance team to ensure a cleaner and more organized renovation process in the future. Thank you for bringing this to our attention.

4/10 Scarso

Danny, San Antonio

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The front desk person was very rude.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 7 apr 2024
Hello Danny,We are sorry to hear about your experience with our front desk staff. Guest satisfaction is important to us, and we appreciate your feedback for our improvement. Your concerns will be passed on to the relevant department for further review.

6/10 Soddisfacente

Shawna

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
The staff was very nice and they provided a good breakfast every day. The rooms are outdated, but they're in the process of remodeling so I expect things to be improved after that.
Soggiorno di 3 notti a marzo 2024
Risposta di Manager, il giorno 12 mar 2024
Hello Shawna, We appreciate your kind words about our staff and breakfast service. We are constantly working to enhance our guests' experience, and we hope you'll have the opportunity to visit again to see the improvements firsthand. Thank you for sharing your feedback with us.

10/10 Eccellente

Veronica

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Breakfast was great. Staff very accommodating. Brochures in lobby are outdated.
Soggiorno di 2 notti a febbraio 2024
Risposta di Manager, il giorno 2 mar 2024
Hello Veronica,We are delighted you enjoyed our breakfast and found our staff accommodating. Thank you for bringing the brochures to our attention; we will ensure they are updated promptly. Your feedback is essential in helping us improve our services for future guests.

8/10 Buono

Diana

Mi è piaciuto: Pulizia e personale e servizio
Risposta di Manager, il giorno 24 feb 2024
Hello Diana,We are delighted to hear that you enjoyed your stay with us! We look forward to welcoming you back soon for another wonderful experience.

8/10 Buono

Noel

Soggiorno di 2 notti a febbraio 2024
Risposta di Manager, il giorno 13 feb 2024
Hello Noel, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

8/10 Buono

Omar

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 2 feb 2024
Hello Omar,Thank you for choosing our hotel for your recent stay. We appreciate your rating and are glad to hear that you had a positive experience with us. If you have any further comments or suggestions, please feel free to reach out to us directly. We hope to have the pleasure of welcoming you back in the future.

10/10 Eccellente

Brandon

Soggiorno di 5 notti a gennaio 2024
Risposta di Manager, il giorno 20 gen 2024
Hello Brandon,Thank you for choosing our hotel for your stay! We are delighted to hear that you had such a wonderful experience with us. If you have any further feedback or if there is anything else we can assist you with, please don't hesitate to reach out. We hope to welcome you back again in the future!

10/10 Eccellente

Angela, Lakewood

Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 6 feb 2024
Hello Angela,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. If you have any further thoughts or suggestions, please don't hesitate to reach out to us. We hope to welcome you back soon for another enjoyable stay!

2/10 Terribile

Janet

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Don’t choose this one
The room had attempted to paint, but the bathroom was horrible. I didn’t feel comfortable having a shower. The check in was fine, but the overall experience was not good. Will not stay here again
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 13 gen 2024
Hello Janet,Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay. We appreciate your comments and will pass them along to the appropriate team for review. We value your opinion and hope to have the opportunity to welcome you back in the future for an improved experience.

8/10 Buono

Rebecca

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e comfort della camera
Soggiorno di 2 notti a gennaio 2024
Risposta di Manager, il giorno 10 gen 2024
Hello Rebecca,We appreciate your rating and are glad that you had a positive experience during your stay with us. If you have any further feedback or suggestions, please feel free to reach out to us directly so that we can address any possible areas of improvement. We hope to have the opportunity to welcome you back in the future.

10/10 Eccellente

Yolanda

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 10 gen 2024
Hello Yolanda,We are thrilled to hear that you had a fantastic experience during your recent stay at our hotel! We hope that our team was able to exceed your expectations and provide you with exceptional service. We look forward to welcoming you back on your future visits.

10/10 Eccellente

YOLANDA

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 9 gen 2024
Hello YOLANDA,Thank you for choosing our hotel for your stay! We are delighted that you had a wonderful experience. If you have any additional feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

8/10 Buono

Elva

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 23 dic 2023
Hello Elva,Thank you for choosing our hotel for your stay! We appreciate your positive rating and hope you had a wonderful experience. If there is anything specific you would like to share with us, please don't hesitate to reach out. We value your feedback and look forward to welcoming you back in the future.

10/10 Eccellente

Frank

Mi è piaciuto: Pulizia e personale e servizio
Property is undergoing renovations. The room I was in had not been renovated yet and was definitely in need of renovation.
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 5 dic 2023
Hello Frank,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the ongoing renovations. Our team is continuously working to enhance our property for the comfort of our guests. We appreciate your understanding during this time.

2/10 Terribile

Frances

Viaggio con animali domestici, Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
They gave us rooms in the work area that had construction boards piled against the window. We did not stay there.
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 30 nov 2023
Hello Frances, We apologize for any inconvenience you experienced during your stay. Our team is continuously working on improving our facilities for the comfort of our guests. We encourage you to contact our management directly to address any specific concerns you may have. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

10/10 Eccellente

Byron

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 4 nov 2023
Hello Byron,Thank you for taking the time to rate our hotel! We truly value your feedback and are thrilled to see that you had such a fantastic experience with us. We strive to provide exceptional service and it is rewarding to know we succeeded in exceeding your expectations. We appreciate your business and hope to welcome you back in the near future for another exceptional stay.

8/10 Buono

Wendi

Viaggio di coppia, Viaggio di lavoro
Easy to get to but construction materials were in parking lot and made parking difficult.
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 29 ott 2023
Hello Wendi,We apologize for the inconvenience caused by the construction materials in our parking lot. Our team is currently working on resolving this issue to ensure a better experience for our guests.

2/10 Terribile

Pamela

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Never again
They said it was the only room and the tv didn’t work and we could take it or leave it. Since I third party booked and prepaid it was non refundable. So we felt we had no choice but take it. The hotel lobby wreaked of smoke but that was sealing in from the lively bar. Our room was next to the bar so we were unable to sleep until 2 am. The smoke swapped into our nonsmoking room as well. The blackout drapes didn’t cover the window so… We left early this morning and will not be back.
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 29 ott 2023
Hello Pamela,I'm sorry to hear about the issues you experienced during your stay. We apologize for the inconvenience caused and understand your frustration. We appreciate your feedback and will address these concerns to ensure a better experience for our future guests.

8/10 Buono

Peter

Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 11 ott 2023
Hello Peter,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Overpriced
Hotel needs a lot of updates, I won’t be using this hotel chain any more
Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 13 set 2023
Dear Guest,Thank you for your feedback. So sorry your experience was not exceptional. We hope you will stay with us again so we may regain your trust.

2/10 Terribile

Jacob, Fairchild AFB

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Insects in the room, bathroom tub and bed sheets dirty, noisy outside. The price is too much for very little.
Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 13 set 2023
Hello Jacob,

10/10 Eccellente

Rafael

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a settembre 2023
Risposta di Manager, il giorno 9 set 2023
Hello Rafael,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

4/10 Scarso

Viaggiatore verificato

Non mi è piaciuto: Condizioni e dotazioni della struttura
Disappointed
The furniture and carpet was run down, there were burn holes in the comforter and when the white towels were replaced they were dingy colored. The water pressure in the shower was low. It is one of the worst hotels I’ve stayed in especially for the price. Would have left if we could’ve received a refund. Wouldn’t recommend staying at this hotel.
Soggiorno di 2 notti ad agosto 2023
Risposta di Manager, il giorno 27 ago 2023
Dear Guest,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

8/10 Buono

Phyllis

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad agosto 2023
Risposta di Manager, il giorno 19 ago 2023
Hello Phyllis,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Eccellente

Amy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We had a nice clean room. We had an issue with TV and front desk had issue resolved quickly. Great price for a clean comfortable room.
Soggiorno di 2 notti ad agosto 2023
Risposta di Manager, il giorno 18 ago 2023
Hello Amy,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our price and your insights regarding our front desk. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

4/10 Scarso

Peter

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Good location.
Soggiorno di 1 notte ad agosto 2023
Risposta di Manager, il giorno 17 ago 2023
Hello Peter, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

8/10 Buono

Susan

Soggiorno di 1 notte ad agosto 2023
Risposta di Manager, il giorno 2 set 2023
Hello Susan,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

4/10 Scarso

Michael

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Not-So-Quality Inn
Staff was friendly, courteous and professional. Check-in was fast and parking was great outside the doors but the condition of the rooms needed updating. My hotel door was twisted and didn’t completely shut from outside (Room 140). Tubs were chipped and damaged. Bed was clean and sheets. Pillows were comfortable and TV was great. Wifi was available too.
Soggiorno di 1 notte ad agosto 2023
Risposta di Manager, il giorno 7 ago 2023
Hello Michael,I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.

6/10 Soddisfacente

Missy

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Soggiorno di 1 notte ad agosto 2023
Risposta di Manager, il giorno 7 ago 2023
Hello Missy,Thank you for sharing this rating, and we welcome you to visit us again anytime.

4/10 Scarso

Stephanie K.

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
At check in the place had a strong cigarette smell. Didn’t think too much about it. But my room smelled like an ash tray. Needs remodeled to get that smell out
Soggiorno di 1 notte ad agosto 2023
Risposta di Manager, il giorno 2 set 2023
Hello Stephanie K.,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our room. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

4/10 Scarso

Bonnie

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
This hotel needs updating if they are going to charge over $100 a night. It’s showing a lot of wear and tear. Our door felt like it was going to fall off its hinges. Carpet is nasty and the toilet and tub was stained (hopefully that was stain and not dirt). Yuck! I’m surprised Hotel.com had this as an option and that it had a 7.5 rating. Very disappointed that I used my rewards on this place!!!!!
Soggiorno di 1 notte ad agosto 2023
Risposta di Manager, il giorno 5 ago 2023
Hello Bonnie, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

2/10 Terribile

Elaine

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Bad experience
I am very disappointed. I had issues with the shower. Water was coming out of the shower head onto the floor. Had to use a bucket to pour water over me. The carpet feels dirty. The is very very soft. I felt like i was sincking in. I had to ask for towels and toilet paper. I was in town for a funeral and didn't want to go complaining.
Soggiorno di 3 notti a luglio 2023
Risposta di Manager, il giorno 3 ago 2023
Hello Elaine, Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terribile

Gonzalo

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Very old Hotel and in bad condition. I have never stayed in a hotel with flies inside the room. As soon as we entered our room we left and never came back. Donated $120 for nothing. It’s the type of hotel that attracts bad energy and elements. Very bad image for Quality Inn.
Soggiorno di 1 notte a luglio 2023
Risposta di Manager, il giorno 28 lug 2023
Hello Gonzalo, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

6/10 Soddisfacente

Miles

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a luglio 2023
Risposta di Manager, il giorno 20 lug 2023
Hello Miles,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

4/10 Scarso

Kendall

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Property needs updated, especially for the price
Soggiorno di 1 notte a luglio 2023
Risposta di Manager, il giorno 20 lug 2023
Hello Kendall, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Eccellente

Shelley

Soggiorno di 1 notte a luglio 2023
Risposta di Manager, il giorno 9 ago 2023
Hello Shelley,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

6/10 Soddisfacente

Carol

Non mi è piaciuto: Pulizia
Soggiorno di 1 notte a luglio 2023
Risposta di Manager, il giorno 19 lug 2023
Hello Carol, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 Terribile

Robert

Soggiorno di 1 notte a luglio 2023
Risposta di Manager, il giorno 5 ago 2023
Hello Robert, It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a giugno 2023
Risposta di Manager, il giorno 30 giu 2023
Dear Guest,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

4/10 Scarso

Thomas

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
Will not return
The scrambled eggs for breakfast are not real eggs, some kind of fake eggs, tasted bad. Skipped a free breakfast the second morning. Inside the room was clean but, old and dated. Hairdryer was broken, tried using after shower, going to event. Contacted office, waited 20 minutes, I unpluged broken hair dryer, took it to office, she was busy checking in more guests. Quality Inn should have more than one person to help guests, mid day weekends! Waited more than 30 minutes before one was brought to room. Next time in Plainview, I will pay a little more for better service.
Soggiorno di 2 notti a giugno 2023
Risposta di Manager, il giorno 30 giu 2023
Hello Thomas, Thank you for your feedback, breakfast selection varies from day to day depending on the chef’s assigned. We do hope that we get the chance to host you again.

6/10 Soddisfacente

Melodye

Viaggio di coppia
Mi è piaciuto: Personale e servizio
It took 3 trys to get us into a room. 1st try key wouldnt open the door. So they gave us another room -2nd try - different room was bad. 3rd Try, different room, Had to push hard to get door open. Room was ok.
Soggiorno di 1 notte a maggio 2023
Risposta di Manager, il giorno 24 giu 2023
Hello Melodye,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our room. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

4/10 Scarso

Rosie

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Property was filthy not dirty. Stains in every part of room.
Soggiorno di 1 notte a maggio 2023
Risposta di Manager, il giorno 2 giu 2023
Hello Rosie, It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and thus improve the guest experience for future visitors and for your own future visits.