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Recensioni per Hotel Continental Park

4 out of 5
Hotel Continental Park
Murbacherstrasse 4, Lucerne, LU

Recensioni

9,0

Meraviglioso

Valutazione di 10 - Eccellente. 488 su 879 recensioni" "
Valutazione di 8 - Buono. 298 su 879 recensioni" "
Valutazione di 6 - Soddisfacente. 64 su 879 recensioni" "
Valutazione di 4 - Scarso. 17 su 879 recensioni" "
Valutazione di 2 - Terribile. 12 su 879 recensioni" "

9,2/10

Pulizia

9,0/10

Personale e servizio

9,0/10

Servizi

9,0/10

Condizioni e dotazioni della struttura

9,0/10

Ecosostenibilità

Recensioni

8/10 Buono

Luigi

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Visita breva a Lucerna
Qualità del servizio ottime - posizione ideale per viaggiatori in treno - camera molto tranquilla
Soggiorno di 1 notte ad agosto 2019

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Ottimo albergo
Ottimo albergo e posizione; migliorabile dal punto di vista architettonico l'area accoglienza che non rende giusto onore al resto della struttura
Soggiorno di 2 notti a dicembre 2018

8/10 Buono

Davide

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
A great hotel to visit Luzern
Great experience, perfectly located close to the Rail station, parking garage (They cleaned the windows of my car during the night, I really appreciated it), I was in a single room, confortable but very small, nice and kind staff, the breakfast was ok.
Soggiorno di 1 notte a settembre 2018
Risposta di Family Pedrazzetti, il giorno 18 set 2018
Grüezi Davide, Thank you for your great review. We are pleased that you enjoyed your stay with us. Your compliment will be passed to our night auditor. :-) Hope to see you again. Sunny regards, Family Pedrazzetti, Hoteliers & the Continental Park team

10/10 Eccellente

Clara

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Lucerna rilassante
Hotel molto confortevole vicino al centro personale disponibile. Buona la prima colazione. Ottimo il garage che consente di lasciare l'auto e girare a piedi.Da consigliare
Soggiorno di 2 notti a giugno 2018

8/10 Buono

Gabriele, Vicenza

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Di fianco alla stazione
Ottima collocazione, in centro, di fianco alla stazione ma in una via tranquilla. Buona qualità, prezzi "svizzeri" ma adeguati.
Soggiorno di 1 notte a novembre 2017

10/10 Eccellente

Davide

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Perfect stay
Wonderful experience, nice staff, very dog friendly, good quality breakfast. Nothing to complain at all.
Soggiorno di 1 notte a luglio 2017

10/10 Eccellente

claudio

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Risposta di Alessandro Pedrazzetti, il giorno 26 mar 2016
Gentile Signore, Grazie del tempo dedicato a condividere le sue impressioni! Speriamo di riaverla presto tra i nostri ospiti. Cordiali saluti, Alessandro Pedrazzetti, Hotelier & the Continental-Park team

6/10 Soddisfacente

danny , milano

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
In centro di lucerna.....
L ' hotel e' di buon livello. Colazione internazionale, buffet normale, e buona ristorazione interna al rist. Bellini. Hotel vicino staz fs, e traghetti.
Risposta di Alessandro Pedrazzetti, il giorno 14 apr 2016
Gentile danny, Grazie del tempo dedicato a condividere le sue impressioni! Lavoriamo intensamente per garantire la miglior esperienza possibile ai nostri ospiti, ma evidentemente questa volta le cose non sono andate per il verso giusto (3 stele di 5). Se ci darà la possibilità di riguadagnarci la sua fiducia, le garantisco che faremo del nostro meglio per offrirle la qualità ed il servizio già apprezzati da tanti dei nostri ospiti. Cordiali saluti da Lucerna, Alessandro Pedrazzetti, Hotelier & il Continental-Park team

8/10 Buono

Andrea, Gallarate

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Centrale ed accogliente
Accoglienza perfetta, personale anche di lingua italiana, risponde alle aspettative
Risposta di Alessandro Pedrazzetti, il giorno 30 ott 2015
Gentile Andrea, La ringraziamo per la sua bellissima recensione: la sua opinione è molto importante per noi ed è anche una fonte di ispirazione! Per el parcheggio abbiamo solo 25 posti per CHF 24.00. Anche a Lucerna sono una rarità. Sperando di accoglierla molto presto di nuovo nel nostro albergo, le porgiamo i nostri più cordiali saluti. Alessandro Pedrazzetti, Hotelier & il Continental-Park team

4/10 Scarso

Dario, Roma

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hotel centrale, ma non degno delle 4 stelle

10/10 Eccellente

Fernando, Hidalgo

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Inmejorable ubicación y gran servicio de parte de todo el staff
Soggiorno di 2 notti ad aprile 2024

10/10 Eccellente

David

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Had a great stay in a Junior Suite. Beautifully designed, spacious room. All staff was especially nice. Dinner in the restaurant was superb! Hotel is near enough to train station to easily walk but on a quiet side street away from traffic. A great choice.
Soggiorno di 2 notti ad aprile 2024
Risposta di stefan gareis, il giorno 28 apr 2024
Dear David, thank you so much for your kind words and granting us full score! We are very happy that you enjoyed your stay and your dinner and were satisfied with our services and the friendliness of our team. We wish you all the best and hope to see you once again in the near future. Kind regards, family Pedrazzetti, Hoteliers and the whole team.

10/10 Eccellente

Uday, West Friendship

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is one the best hotels in Lucerne- amenities, breakfast and staff/services are the best. Rooms are spacious and very updated
Soggiorno di 1 notte ad aprile 2024
Risposta di stefan gareis, il giorno 26 apr 2024
Dear UdayThank you so much for your kind words and for granting us full score! We are very happy that you enjoyed your stay and were satisfied with our services and the friendliness of our team. We wish you all the best and hope to see you once again in the near future. Kind regards, family Pedrazzetti, Hoteliers and the whole team.

10/10 Eccellente

Frederick

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good visit
Soggiorno di 2 notti a marzo 2024
Risposta di stefan gareis, il giorno 2 apr 2024
Dear Frederick, thank you so much for your kind review, we are very happy that you enjoyed your stay and were satisfied with our services. We wish you all the best and hope to see you once again in the near future. Best regards, family Pedrazzetti, Hoteliers and the whole team.

8/10 Buono

Stephan

Soggiorno di 1 notte a gennaio 2024
Risposta di stefan gareis, il giorno 10 feb 2024
Hallo Stephan, vielen Dank für Ihre gute Bewertung, wir freuen uns, dass Sie Ihren Aufenthalt bei uns im Continental Park genossen haben. Liebe Grüsse, Familie Pedrazzetti, Hoteliers.

10/10 Eccellente

Mary Annelyn Yao

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Superb!
Superb hotel! Really nice, very clean, spacious and near train station. Staffs are so nice as well. Thumbs up to this hotel. Good for family. Big bed and big rooms! Love it!
Soggiorno di 3 notti a dicembre 2023
Risposta di stefan gareis, il giorno 10 feb 2024
Dear Mary, thank you so much for your kind review! We are very happy that you enjoyed your stay and were satisfied with our services and the friendliness of our staff. We wish you all the best and hope to see you once again in the near future. Kind regards, family Pedrazzetti, Hoteliers and the whole team.

10/10 Eccellente

Sabrina

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Familie Pedrazzetti, Hoteliers & Team, il giorno 10 dic 2023
Liebe Frau Thöny Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüssen zu dürfen!

8/10 Buono

Adriano, Worcester

Soggiorno di 1 notte a novembre 2023
Risposta di stefan gareis, il giorno 10 feb 2024
Dear Adriano, thank you so much for your kind review, we are very happy that you enjoyed your stay and were satisfied with our services. Kind regards, family Pedrazzetti, Hoteliers.

10/10 Eccellente

Ann

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent location, short walk from the train station, shops and restaurants. Quiet area. We had a very comfortable 2-night stay. Staff were very helpful and friendly. Highly recommended.
Soggiorno di 2 notti a novembre 2023
Risposta di Family Pedrazzetti, Hoteliers & Continental team, il giorno 27 nov 2023
Dear Ann, thank you so much for your kind review, we are very happy that you liked our location and were satisfied with our services and the friendliness of our staff. We wish you all the best and hope to see you once again in the near future.

10/10 Eccellente

Reto

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di stefan gareis, il giorno 19 nov 2023
Lieber Reto, vielen Dank für Ihre Bewertung mit voller Punktzahl! Wir freuen uns sehr, dass augenscheinlich während Ihres letzten Aufenthaltes alles in Ordnung war und Sie mit unseren Dienstleistungen zufrieden waren. Wir wünschen Ihnen weiterhin alles Gute und freuen uns schon jetzt auf Ihren nächsten Besuch. Liebe Grüsse, Ihre Familie Pedrazzetti, Hoteliers und das gesamte Team.

10/10 Eccellente

Gerald, LEWISVILLE

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a novembre 2023
Risposta di stefan gareis, il giorno 17 nov 2023
Lieber GeraldVielen Dank, dass Sie uns mit voller Punktzahl bewertet haben! Wir freuen uns, dass Sie Ihren Aufenthalt bei uns im Continental Park genossen haben und mit unseren Dienstleistungen zufrieden waren. Wir wünschen Ihnen alles Gute und hoffen, Sie schon bald wieder bei uns im Continental Park begrüssen zu dürfen. Liebe Grüsse, Ihre Familie Pedrazzetti, Hoteliers und das gesamte Team.augenschein

6/10 Soddisfacente

Supreeya

Soggiorno di 1 notte a ottobre 2023
Risposta di stefan gareis, il giorno 2 nov 2023
Hello Supreeya, thank you for your review, however it would help us, if you let us know what was wrong and what was good during your last stay to improve our services. Kind regards, family Pedrazzetti, Hoteliers.

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Lovely stay & convenient location!
All the staff are wonderful and very nice! The breakfast is great too! Lovely stay here & many thanks again!
Soggiorno di 3 notti a ottobre 2023
Risposta di stefan gareis, il giorno 27 ott 2023
Dear guest, thank you so much for your kind review and full score! We are very happy that you enjoyed your stay, liked our location and were satisfied with the friendliness of our team and our services. We wish you all the best and hope to see you once again in the near future. Kind regards, family Pedrazzetti, Hoteliers and the whole team.

10/10 Eccellente

Nicolas

Soggiorno di 1 notte a ottobre 2023
Risposta di stefan gareis, il giorno 17 nov 2023
Lieber Nicolas, recht herzlichen Dank für Ihre Bewertung mit voller Punktzahl! Wir freuen uns, dass Sie Ihren Aufenthalt genossen haben und mit unseren Dienstleistungen zufrieden waren. Wir wünschen Ihnen weiterhin alles Gute und freuen uns schon jetzt auf Ihren nächsten Besuch bei uns im Continental Park. Liebe Grüsse, Ihre Familie Pedrazzetti, Hoteliers und das gesamte Team.

10/10 Eccellente

Matilda

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a ottobre 2023
Risposta di stefan gareis, il giorno 16 ott 2023
Dear Matilda, thank you so much for granting us full score! We are very hapy that you obviously enjoyed your stay and were satisfied with our services. We wish you all the best and hope to see you once again in the near future. Kind regards, family Pedrazzetti, Hoteliers and the whole team.

8/10 Buono

Neo

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a ottobre 2023
Risposta di stefan gareis, il giorno 9 ott 2023
Dear Neo, thank you very much for your review, we are very happy that you obviously enjoyed your stay and were satisfied with our services. We wish you all the best and hope to see you once again in the near future. Kind regards, family Pedrazzetti, Hoteliers and the whole team.

10/10 Eccellente

Robert

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
ABOVE AND BEYOND!
UNBELIEVABLY friendly staff that went above and beyond from the minute we checked in. It was my birthday and they filled my room with balloons and a personal note from staff. The rooms were pristine and spacious. HIGHLY recommend this place!
Soggiorno di 2 notti a settembre 2023
Risposta di stefan gareis, il giorno 2 ott 2023
Dear Robert, thank you so much for granting us full score! We are very happy that you celebrated your birthday while staying with us, enjoyed your stay and were satisfied with our services and the friendliness of our team. We wish you all trhe best and hope to see you once again in the near future. Kind regards, family Pedrazzetti and the whole team.

10/10 Eccellente

Steven, Greenville

Excellent staff, room and restaurant.
Soggiorno di 1 notte a settembre 2023
Risposta di stefan gareis, il giorno 1 ott 2023
Dear Steven, thank you so much for granting us full score! We are very happy that you enjoyed your stay and were satisfied with our services and the friendliness of our staff. We wish you all the best and hope to see you once again in the near future. Your family Pedrazzetti, Hoteliers and the whole team.

10/10 Eccellente

Nissa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Really liked the hotel and close proximity of the hotel
Soggiorno di 3 notti a settembre 2023
Risposta di stefan gareis, il giorno 24 set 2023
Dear Nissa, thank you so much for granting us full score! We are very happy that you enjoyed your stay, liked our location and were satisfied with our services. We hope to see you once again in the near future! Kind regards, family Pedrazzetti and the whole team.

10/10 Eccellente

Robert

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This hotel is super from the Lucern train station. They assisted us with a Mt Pilatus
Soggiorno di 2 notti a settembre 2023
Risposta di stefan gareis, il giorno 24 set 2023
Dear Robert, thank you so much for granting us full score! We are very happy that you enjoyed a great stay in Luzern and were satisfied with our services. We wish you all the best and hope to see you once again in the near future. Kind regards, family Pedrazzetti, Hoteliers and the whole team.

2/10 Terribile

Viaggiatore verificato

Viaggio di gruppo
Non mi è piaciuto: Personale e servizio
절대친절하지않은 직원
깨끗합니다 위치때문에 루체른이라서 가격이 엄청 비싸겠죠? 직원들은 호의적이지않고 스위스에 대한 마지막 기억이 너무 좋지않습니다 아침 조식때 여직원은 굉장히 불친절합니다 공짜밥도 아닌데 자리배정도 귀찮은표정 하지만 다른 유럽사람에겐 친절합니다. 선택적 친절처럼 밖에는 안보입니다
Soggiorno di 1 notte a settembre 2023
Risposta di stefan gareis, il giorno 21 set 2023
Hello from Luzern!Unfortunately we cannot satisfy all out guests, especially when they are arrogant and treat our staff respectless. We always do everything for our guests and many positive reviews are showing us that our services are mostly very much appreciated from our guests. Guests they are coming to Switzerland without respecting our culture, should rather stay at home. KInd regards, family Pedrazzetti, Hoteliers

10/10 Eccellente

RUKHSANA, HOUSTON

Soggiorno di 2 notti a settembre 2023
Risposta di stefan gareis, il giorno 9 ott 2023
Dear Rukhsana, thank you so much for granting us full score!!We are very happy that you liked our location and were satisfied with our services. We wish you all the best and hope to see you once again in the near future. Kind regards, family Pedrazzetti, hoteliers.

10/10 Eccellente

Fuk Leung

Soggiorno di 3 notti a settembre 2023
Risposta di stefan gareis, il giorno 13 set 2023
Dear Fuk LeungThank you so much for granting us full score! We are very happy that you obviously enjoyed your stay, liked our location and were satisfied with our services. We wish you all the best, thank you for your visit and hope to see you once again in the near future. Kind regards, family Pedrazzetti, Hoteliers and the whole team.

10/10 Eccellente

Michael

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very nice rooms, modern amenities, clean, quiet. I would stay there again.
Soggiorno di 2 notti a settembre 2023
Risposta di stefan gareis, il giorno 10 set 2023
Dear Michael, thank you so much for granting us full score! We are very happy that you enjoyed your stay, liked our location and were satisfied with our services. We wish you all the best and hope to see you once again in the near future. Kind regards, family Pedrazzetti, Hoteliers and the whole team.,

10/10 Eccellente

Dale

Viaggio con animali domestici
Great location near train station and old town.
Soggiorno di 3 notti a settembre 2023
Risposta di stefan gareis, il giorno 8 set 2023
Dear DaleThank you very much for your kind comment! We are very happy that you enjoyed your stay, liked our location and were satisfied with our services. We wish you all the best and hope to see you once again in the near future. Kind regards, family Pedrazzetti, Hoteliers and the whole team.

10/10 Eccellente

Selena

Soggiorno di 2 notti a settembre 2023
Risposta di stefan gareis, il giorno 28 set 2023
Dear Selena, thank you so much for granting us full score! We are very happy that you obviously enjoyed your stay, liked our location and were satisfied with our services. We wish you all the best and hope to see you once again in the near future. Kind regards, family Pedrazzetti, Hoteliers and the whole team.

10/10 Eccellente

RUI, Forest Hills

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte ad agosto 2023
Risposta di stefan gareis, il giorno 6 set 2023
Dear Rui, thank you so much for your kind review! We are very happy that you obviously enjoyed your stay and were satisfied with our services. We wish you all the best and hope to see you once again in the near future. Kind regards, family Pedrazzetti, Hoteliers and the whole team.

10/10 Eccellente

Giljung

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
청결하고 접근성이 좋음
유투브를 통해서 알게되었고, 화면보다는 실제 훨씬 깨끗하고 서비스도 좋았습니다.
Soggiorno di 1 notte ad agosto 2023
Risposta di stefan gareis, il giorno 24 ago 2023
Dear Giljung, thank you so much for granting us full points! We are very happy that you obviously enjoyed your stay and were satisfied with our services. We wish you all the best and hope to see you once again in the near future. Kind regards, family Pedrazzetti, Hoteliers and the whole team.

10/10 Eccellente

Ned

Viaggio di coppia
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The property is next to the train station, but is very quiet! Our room was spacious and comfortable. Great shower and bathroom with plenty of room for two. We were able to walk from here to everything we wanted to see, and there are great “local” restaurants nearby if you want to avoid the tourist traps along the river. Great breakfast!!
Soggiorno di 3 notti ad agosto 2023
Risposta di stefan gareis, il giorno 22 ago 2023
Dear Ned, thank you so much for granting us full score! We are very happy that you enjoyed your stay, liked our location and were satisfied with our services. Kind regards, all the best and we hope to seeing you once again in the near future. Family Pedrazzetti, Hoteliers and the whole team

10/10 Eccellente

Rekha

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Property is very conveniently located and is in the heart of the city. All activities are at a walkable distance.
Soggiorno di 1 notte ad agosto 2023
Risposta di stefan gareis, il giorno 17 ago 2023
Dear Rekha, thank you for your kind review! We are very happy that you enjoyed your stay and were satisfied with our services. Kind regards and all the best, family Pedrazzetti, Hoteliers.

10/10 Eccellente

Lorenz

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I had the pleasure of staying at this exceptional hotel, where the staff's friendliness truly stood out. I booked the design double room, which boasted a stunning design that added to the overall aesthetic. Most importantly, the queen-size bed was exceptionally comfortable and pleasantly devoid of any creaking noises. I recall stumbling upon a review that raised concerns about this aspect, momentarily causing me to contemplate booking an alternative hotel. Thankfully, I chose to stick with this hotel, and I'm delighted to say that it exceeded my expectations. When I'm in Luzern next time, I will definitely make a return to this hotel. The experience was truly top-notch.
Risposta di stefan gareis, il giorno 11 ago 2023
Dear Lorenz, thank you so much for your words of praise, we are very happy that we could convince you with our services and our furnishings. We wish you all the best and looking forward to welcoming you soon again at the Continental Park in Luzern. Kind regards, family Pedrazzetti, Hoteliers and the whole team.

6/10 Soddisfacente

JOEL

Non mi è piaciuto: Comfort della camera
Hôtel bien situé mais quelques points faibles : la literie n’est pas bonne - odeur dans le couloir et un peu dans la salle de bain - déco et couleur de la chambre un peu hôpital..heureusement le personnel est sympa
Soggiorno di 3 notti a luglio 2023
Risposta di stefan gareis, il giorno 6 ago 2023
Hello Joel, thank you for taking your time to informing us about your impressions during your last stay. We are very happy that you were satisfied with the friendliness of our staff. Concerning your other comments, well, "tastes are different" and we cannot expect that all our national and international guests have the same taste. However, as we can see in many positive comments, we hit the taste of most of our guests, which confirms us that we didn't do a bad job concerning our furnishing. Kind regards, family Pedrazzetti, Hoteliers.

10/10 Eccellente

Georgina

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice hotel.Great location.Avoid Queen size beds
We reserved a Design Double room, which in Switzerland usually means a King size bed. We got a Queen size bed & had the worst night sleep not only on this trip, but the worst in over 15 years of overseas travel. The mattress was too thin for the slat mattress & the bed actually creaked. We asked to change rooms the next morning, to be told by a very unhelpful young man that “all the beds were the same, we probably weren’t use to that sort of bed, the hotel was booked out & we could get more pillows later” . That evening, we waited until he finished his shift & then got Melanie who actually spoke to the Manager Simon. She showed us 3 other rooms which we could choose from( so the hotel was NOT booked out) & helped us move rooms. We got a King size bed that is actually 2 single mattresses on a slat base,which was very comfortable & the norm for Switzerland. The rooms were very nice & our 2nd room had a lovely small balcony & there is a quaint roof top area where you can take your drinks. The hotel is in a great central location across from the main train station, but not too noisy. Thank you to Melonie for her excellent customer service & for listening to our concerns. However, the young man perhaps needs some feedback, regarding how to handle customer concerns, so they don’t become a complaint.
Soggiorno di 2 notti a maggio 2023
Risposta di stefan gareis, il giorno 25 lug 2023
Hello Georgina, thank you so much for taking your time to send us this very detailed review. We are very sorry that you didn't sleep well and would like to apologize for the bad service on your first day. We will talk to our employee and will inform him about your complaint. Of course our staff is trained and usually knows how to handle queries from our guests as many positive comments are showing us. However, we are always very thankful, when our guests are informing us about any negative incidents. To improve our standards all the time and to make sure our international clientèle are having a great stay, we need as many comments as possible. So once again, we are very sorry about this incident and hope that we can welcome you again in the near future and promise you a great stay and a restful sleep. Kind regards and all the best, family Pedrazzetti, Hoteliers and the whole team.

10/10 Eccellente

marcio

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Excelente localizaçao
Soggiorno di 3 notti a luglio 2023
Risposta di stefan gareis, il giorno 25 lug 2023
Dear Marcio, thank you so much for granting us full score! We are very happy that you enjoyed your stay. liked our location and were satisfied with our services. Kind regards and all the best, family Pedrazzetti, Hoteliers and the whole team.

6/10 Soddisfacente

John

Soggiorno di 3 notti a luglio 2023
Risposta di stefan gareis, il giorno 25 lug 2023
Hello John, thank you very much for talking your time and valueting our hotel. We wish you all the best and hope to see you soon again. Kind regards, family Pedrazzetti, Hoteliers.

8/10 Buono

Thomas

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excellent location. Right across from the train/bus station. Walking distance to all major tourist attractions and 8 minutes to a laundromat. Bar and restaurants everywhere including several American fast food spots. Tour meeting locations also only 2-3minute walk. Clean spacious rooms-nothing crazy but definitely a great place to call home for a day or two. Enjoy Lucerne!!!
Soggiorno di 2 notti a luglio 2023
Risposta di stefan gareis, il giorno 25 lug 2023
Hello Thomas, thank so much for taking your time to write this kind review. We are very happy that you enjoyed your stay and hope to welcoming you soon again. Kind regards, family Pedrazzetti, Hoteliers.

8/10 Buono

Paul, Port Saint Lucie

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very nice, convenient location to museums, the river/old town, and the bus/train station. Room was updated and modern, with great storage space (it was a Jr. Suite). Plenty of bath room space. Hand soap dispenser a little far from the sink. Very comfortable bed. No decoration of any sort on the walls. A/C struggled, and room never really got cool enough. It was more than 30C outside daily. Not uncomfortable, but not as cool as could be. No auto setting so fan just ran continuously. Hotel lobby and restaurant spaces also very warm, as well. Breakfast was very good, with all sorts of selections. Potatoes were terrible (c'mon: you have a chef.) Also, your bacon was undercooked and soggy. Crisp, thoroughly cooked would be better. One sticking point: Upon check-in, the room was not ready, so they held our luggage in a ballroom with other guest's bags. They were not secure, and just about anyone could walk in and wheel your bag out :-(
Soggiorno di 3 notti a luglio 2023
Risposta di stefan gareis, il giorno 25 lug 2023
Hello Paul, thank you for taking your time to inform us about your impressions during your last stay. We are very happy that you enjoyed your stay and were satisfied with our location. Of course our air condition is working and can be regulated, too. However we care about our environment and cool down the inside temperature only 8 degrees in relation to the outside temperature. When the outside temperature is very high, you have to be patient and wait for a while till the room cools down. We wish you all the best and hope to see you once again. Kind regards, family Pedrazzetti, Hoteliers.

8/10 Buono

manfred

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Schönes Hotel an guter Lage
Schönes Hotel an super Lage. Nähe KKL. Reichhaltiges Frühstück und nettes Personal
Soggiorno di 1 notte a luglio 2023
Risposta di stefan gareis, il giorno 25 lug 2023
Lieber Manfred, vielen Dank für Ihren freundlichen Kommentar, wir freuen uns sehr, dass Sie Ihren Aufenthalt bei uns genossen haben. Liebe Grüsse und auf bald einmal wieder bei uns im Continental Park. Familie Pedrazzetti, Hoteliers und das gesamte Team.

10/10 Eccellente

BARUC

Soggiorno di 1 notte a luglio 2023
Risposta di stefan gareis, il giorno 25 lug 2023
Dear Baruc, thank you so much for granting us full score! We are very happy that you enjoyed your stay, liked our location and were satisfied with our services. Kind regards, all the best and we hope to see you once again in the near future. Family Pedrazzetti, Hoteliers and the whole team.

10/10 Eccellente

Manpreet

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The property was in a very convenient location and the staff was very friendly!
Soggiorno di 1 notte a giugno 2023
Risposta di stefan gareis, il giorno 25 lug 2023
Dear Manpreet, thank you so much for your kind review, we are very happy that you enjoyed your stay. Kind regards and we hope to see you once again in the near future. Family Pedrazzetti, Hoteliers