ApartHotel a Luton

“Excellent ”

“Room excellent. Shower excellent. Only two issues firstly getting into the room digital keypad not explained clearly causing delay and room change...and tv hundreds of channels but could not find basic English channels”

“Very clean and very comfortable, with very good air conditioning - very welcome on the hottest day of the year! My only criticism is the booking process guidelines are not clear and the online system needs improvement. It was not made clear that we would not receive the email with access instructions until the security process was completed and the deposit paid. Then, when trying to pay the deposit, it was not clear that Amex was not accepted and the system just said "declined" right at the...

“Dirty, very poor health and safety. No lighting on the stairs or entry to the building or apartment. No evidence of CO monitor. Cutlery dirty and only enough for 3 and not 4 guests. Only 3 sests, all of which wobbly with screws missing and unstable to sit on. Crockery dirty and damaged and only enough for 3. Bedside cabinet fallen apart. Sofa beds supposed to be double, but were single and 1 broken and heavily stained. Cigarette butt found on the floor. Only 3 towels provided. Gap around shower...