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Recensioni per Hilton Mallorca Galatzo

5 out of 5
Hilton Mallorca Galatzo
Carretera Palma-Andratx, Km 20, Paguera, Calvia, Mallorca

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 134 su 304 recensioni" "
Valutazione di 8 - Buono. 120 su 304 recensioni" "
Valutazione di 6 - Soddisfacente. 29 su 304 recensioni" "
Valutazione di 4 - Scarso. 14 su 304 recensioni" "
Valutazione di 2 - Terribile. 7 su 304 recensioni" "

8,6/10

Pulizia

8,6/10

Personale e servizio

8,0/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

8,6/10

Ecosostenibilità

Recensioni

8/10 Buono

Renato

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Gli unici problemi sono stati : un accappatoio di taglia inadeguata, L invece di XL, con risposta surreale per la categoria che c’era una taglia unica ed il mobilio nuovo ma la lampada con paralume cadente e bordo vasca da bagno fratturato. Tutto il resto è stato eccellente
Soggiorno di 7 notti a giugno 2023
Risposta di -Hilton Mallorca Galatzó Team-, il giorno 23 lug 2023
Dear Renato,Thank you for choosing Hilton Mallorca Galatzó for your last stay on the island!Our aim is to create heartfelt, personalized and unforgettable experiences to our guests; hence, we are incredibly pleased and satisfy to know that you have enjoyed your stay at our property! We are really much looking forward to welcoming you back in the near future!Have a wonderful day! Best Regards,

10/10 Eccellente

MARISA

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Pulizia ottima. Stafano alla reception, perfetto...che dire ....una bellissima vacanza
Soggiorno di 7 notti a luglio 2021

2/10 Terribile

William, Milano

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
ESPERIENZA TERRIBILE. In 30 anni di viaggi forse l’hotel peggiore. Struttura vecchia, trasandata e sporca. (Sia camere che palestra e spazi comuni) Abbiamo scelto, con la mia compagna, questa struttura per passare più tempo possibile in hotel, rilassandoci e godendo di tutti i confort offerti, ci siamo trovati in una albergo FORSE paragonabile ad un tre stelle scarso e a noleggiare una macchina per passare più tempo possibile al di fuori. Spa, un ristorante e altri servizi erano totalmente assenti, senza nessun tipo di preavviso e quel poco di cui abbiamo usufruito è stato totalmente deludente (ho chiesto una caprese per pranzo senza rucola e dopo aver aspettato più di mezz’ora mi è arrivata con rucola sopra e sotto, tralasciando la qualità del piatto in generale) Totalmente sconsigliato!
Soggiorno di 4 notti ad agosto 2020
Risposta di Carla Gesa | Hotel Manager, il giorno 26 ago 2020
Dear Mr,. William, Thank you for your review on Expedia and for choosing our Hotel Maritim Galatzó for your last stay in Mallorca. We kindly inform you, as I did by provate emails, that all your opinions are important for us in order to keep improving and could offer you a better service in other occasion. On the other hand, we would like to notify you that we have out of order the SPA due to the Covid situation and for the security of erverybody. You could see all the information in our official website and also in all the agencies that we work with. Furthermore, we have a lot of facilities that you could do in our hotel and around it like exclusive treatments, gym, tours, rent a boat and take the complementary service to the Paguera beach. We tried to do our best to offer you our best service and we feel so sorry that you didn't like it. Receive our best regards,

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Ottimo per tranquillità
Appena arrivati ci hanno assegnato una camera "infelice" per posizione e condizioni. Subito cambiata con una stupenda con grande solerzia del personale. Staff molto gentile. Hotel in bella posizione collinare e defilato dal traffico turistico. Occorre ovviamente auto. Colazione a buffet ottima e abbondante.

6/10 Soddisfacente

Silvia, Varese, Italia

Mi è piaciuto: Comfort della camera
Blue Bay galatzo - perfetto per famiglie
Contesto internazionale, pochi italiani, molte famiglie o coppie. No clientela rumorosa nè molesta. Il cibo non è il massimo per noi italiani ma siamo sempre riusciti a trovare qualcosa da magiare all'interno dell'offerta del menu. Notevole, invece, il buffet a colazione. Acqua al tavolo a cena troppo cara (6 euro al litro)(.

8/10 Buono

Francesco, Firenze, Italia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
bluebay galatzo veramente un bel resort vicinissimo alla super strada
un hotel veramente bello pulito e comodo... dotato di tutti confort, camera con aria condizionata, telvisione, cassaforte, frigobar... silenzioso... mega colazione con di tutto e tutto fresco... lo consiglio vivamente

8/10 Buono

Livio, Roma, Italy

Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Mallorca no zanzare no stress. Full relax.
L'albergo sorge su di una gradevolissima collinetta che dona alla struttura la giusta distanza dall'autostrada, dalle spiagge e da certi olezzi di zolfo che alcune zone dell'isola hanno. Stanze confort ( noi stavamo nelle cd villas ) con bel balcone, spaziose e ben arredate in stile moderno. Bagno grande con vasca e doccia , funzionale ( bidet ok ) ma poco illuminato. Belle le piscine soprattutto quella più piccola, con una vista sulla costa niente male. Ristorazione buona ma migliorabile. RIsotti paella e tiramisù da dimenticare. Ottima la colazione. L'acqua a seieuroecinquanta a bottiglia mi è sembrata un pò cara. Belli i 5 campi da tennis. La SPA ha una piscina coperta con acqua troppo fredda ( il sito dice riscaldata ) e due Jacuzzi che sono state fuori uso per tutti i dieci giorni del ns soggiorno. Entrambe gratis per gli ospiti dell'albergo ma entrambe inutili. Forse i massaggi a pagamento funzionano meglio, chissà.

10/10 Eccellente

Susan

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lovely hotel
Soggiorno di 5 notti ad aprile 2024

10/10 Eccellente

Nicole

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I Love Love Love This place. Hilton is always great. The pool, the view the room. We enjoyed our vacation so much.
Soggiorno di 5 notti ad aprile 2024

8/10 Buono

Linda

Viaggio di coppia
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Ruhig gelegen mit wunderbarer Aussicht vom Garten aus , sehr nettes Personal. Bei dem noch sehr ruhigen Hotelbetrieb, haetten wir uns ueber ein Zimmerupgrade gefreut.
Soggiorno di 3 notti a marzo 2024
Risposta di Hilton Mallorca Galatzó, il giorno 22 mar 2024
Vielen Dank, dass Sie unser Hotel gewählt haben. Es war uns eine Freude, Sie im Hilton Mallorca Galatzo begrüßen zu dürfen.Wir sind stolz zu wissen, dass Sie unser Personal genossen haben. Wir versuchen immer, unseren Gästen das Beste zu bieten. Wir hoffen, Sie bald wieder begrüßen zu dürfen.Mit freundlichen GrüßenHilton Mallorca Galatzó

10/10 Eccellente

Sven

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
.
Soggiorno di 1 notte a settembre 2023
Risposta di -Hilton Mallorca Galatzó Team-, il giorno 24 set 2023
Dear Sven,Thank you for choosing Hilton Mallorca Galatzó for your last stay on the island!Our aim is to create heartfelt, personalized and unforgettable experiences to our guests; hence, we are incredibly pleased and satisfy to know that you have enjoyed your stay at our property! We are really much looking forward to welcoming you back in the near future!Have a wonderful day! Best Regards,

10/10 Eccellente

Tina

Soggiorno di 5 notti a settembre 2023
Risposta di -Hilton Mallorca Galatzó Team-, il giorno 24 set 2023
Dear Tina,Thank you for choosing Hilton Mallorca Galatzó for your last stay on the island!Our aim is to create heartfelt, personalized and unforgettable experiences to our guests; hence, we are incredibly pleased and satisfy to know that you have enjoyed your stay at our property! We are really much looking forward to welcoming you back in the near future!Have a wonderful day! Best Regards,

8/10 Buono

Veronica

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Sehr schöne Lage, gute Parkmöglichkeiten, leider sind die Zimmer im Hauptgebäude etwas hellhörig. Aber alles in allem sehr angenehmer Aufenthalt.
Soggiorno di 4 notti a settembre 2023
Risposta di -Hilton Mallorca Galatzó Team-, il giorno 24 set 2023
Dear Veronica,Thank you for choosing Hilton Mallorca Galatzó for your last stay on the island!Our aim is to create heartfelt, personalized and unforgettable experiences to our guests; hence, we are incredibly pleased and satisfy to know that you have enjoyed your stay at our property! We are really much looking forward to welcoming you back in the near future!Have a wonderful day! Best Regards,

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Gutes 4* Hotel - kein Luxus
Preis-Leistung: OK (350€ Übernachtung/ Frühstück) Luxushotel: nein Es ist ein gutes Hotel, Zimmer sehr schön neu renoviert, auch die komplette Anlage erneuert, allerdings merkt man an einigen Stellen (z. Bsp. Saunabereich), dass das Hotel in die Jahre gekommen. Personal nett, aber nicht überdurchschnitzlich um die Gäste bemüht, eher zurückhaltend, so dass man das Personal kaum bemerkt. Das ist aber grundsätzlich, auch in den Luxushotels, ein großes Thema auf der Insel gutes Personal zu finden. Traumhafter Blick über das Meer, allerdings das Hotel nur mit Mietwagen zu empfehlen, um Mobil zu bleiben. Das Publikum ist gut. Das Zimmer war immer sehr sauber. Pool mit Kind 3 Jahre vollkommen ausreichend. Frühstück ok, aber nich wow. Den Kaffe muss man sich selbst aus dem Automaten holen. Abendessen: wir haben dort nicht gegessen, da die Bewertungen nicht so gut waren. Das wurde uns auch von den Gästen so berichtet. Mit 40€/ Person nicht gerade günstig für die Leistung. Vorher im Maritim 20€/ Person und wirklich gutes Essen - an dem Punkt muss das Hotel auf jeden Fall was machen!!! Eine Frechheit ist auf jeden Fall 6€ am Pool für ein abgepacktes Standardeis zu verlangen...
Soggiorno di 9 notti ad agosto 2023
Risposta di -Hilton Mallorca Galatzó Team-, il giorno 18 set 2023
Thank you for choosing Hilton Mallorca Galatzó for your last stay on the island!Our aim is to create heartfelt, personalized and unforgettable experiences to our guests; hence, we are incredibly pleased and satisfy to know that you have enjoyed your stay at our property! I can see you mentioned some improvement areas and we highly appreciate your feedback as this give us the chance to further develop and improve our guest experience through our service and continuous improvement measures and actions.We are really much looking forward to welcoming you back in the near future!Have a wonderful day! Best Regards,

4/10 Scarso

Dawn elizabeth

Viaggio con la famiglia
El personal es muy amable y hace lo mejor que puede, tuvimos una tormenta terrible el 26/8 que dejó el hotel sin electricidad durante 12 horas, sin iluminación de emergencia, tuvimos que encontrar nuestra habitación en la oscuridad porque nuestros móviles se quedaron sin batería. , tuvieron que comprar bebidas, no se ofreció comida a los invitados que no cenaron, no hubo entregas de comida para llevar debido a la tormenta, ¡no hubo organización para este tipo de problemas! ¡El desayuno servido era normal! En general, este no es un hotel de 5 estrellas, la comida alrededor de la piscina era la mejor y debería ofrecerse más tarde de las 6 p.m.
Soggiorno di 6 notti ad agosto 2023
Risposta di -Equipo Hilton Mallorca Galatzó-, il giorno 5 set 2023
Gracias por elegir Hilton Mallorca Galatzó para su última estancia en la isla.Apreciamos enormemente sus comentarios ya que nos dan la oportunidad de seguir desarrollando y mejorando la experiencia de nuestros huéspedes a través de nuestro servicio y las medidas y acciones de mejora continua. Nuestro objetivo es crear experiencias sinceras, personalizadas e inolvidables a nuestros huéspedes y estoy profundamente apenado y preocupado de que durante su estancia, usted ha experimentado algunas situaciones con nuestros servicios y no hemos sido capaces de satisfacer sus expectativas como un huésped valioso.Me gustaría agradecerle de nuevo sus valiosos comentarios ya que, como he mencionado, nos permiten mejorar continuamente las experiencias de nuestros huéspedes. Estamos deseando volver a darle la bienvenida en un futuro próximo.Que tenga un buen día,Saludos cordiales,

6/10 Soddisfacente

Theo

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
There where problems with the power supply during 14 hrs and the management did no suggestion for any compensation due to not being able to give the service we paid for. We had to go out for dinner because of this even though we had paid for the dinner in the hotel.
Soggiorno di 3 notti ad agosto 2023
Risposta di Nuno Covas, il giorno 29 ago 2023
Dear Customer Service Team, hope you are well. Due to the heavy storms and winds that we have been experiencing last Sunday, there has been a breakdown in the external electrical network. The weather conditions have caused damage to various electrical infrastructures all over the southwest of Majorca, leading to the interruption of electricity supply in several areas around the complex from 11:00 AM to 00:48 AM. These incidents have caused an overload on the electrical generator, resulting in its collapse after several hours of operation. This has led to the lack of electricity, water supply, as well as the depletion of the batteries supporting the complex's computer systems. Our technical and emergency teams have been working tirelessly to assess and repair the damages as quickly as possible. Coordinating at all times with local authorities to provide support and assistance in repairing the infrastructure. The damages and adverse weather conditions have caused the repair time to fully restore the electrical supply to be longer than expected. This force majeure, caused that we couldn't honour many of our services for this day. For any further information or assistance you may need, please do not hesitate to contact me at any time, With my Best Regards,NUNO COVAS

8/10 Buono

Adnan, Malmo

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
Nice hotel with friendly staff. Poolbar too expensive and no real lunch options around. About cleaning: staff entered room already wearing plastic gloves and hand washed glasses and cups. Can’t imagine where those gloves been before. Needless to say, didn’t use the glasses/cups for the remainder of our stay.
Soggiorno di 8 notti a luglio 2023
Risposta di -Hilton Mallorca Galatzó Team-, il giorno 16 ago 2023
Dear Adnan,Thank you for choosing Hilton Mallorca Galatzó for your last stay on the island!Our aim is to create heartfelt, personalized and unforgettable experiences to our guests; hence, we are incredibly pleased and satisfy to know that you have enjoyed your stay at our property! I can see you mentioned some improvement areas and we highly appreciate your feedback as this give us the chance to further develop and improve our guest experience through our service and continuous improvement measures and actions.We are really much looking forward to welcoming you back in the near future!Have a wonderful day! Best Regards,

10/10 Eccellente

Pritibala

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lovely hotel. Spa was great. Staff really helpful and kind. Pool was heated, which was a lovely surprise. Lunch at pool could include more veggie options. Very peaceful stay.
Soggiorno di 6 notti a luglio 2023
Risposta di -Hilton Mallorca Galatzó Team-, il giorno 7 ago 2023
Thank you for choosing Hilton Mallorca Galatzó for your last stay on the island!Our aim is to create heartfelt, personalized and unforgettable experiences to our guests; hence, we are incredibly pleased and satisfy to know that you have enjoyed your stay at our property! We are really much looking forward to welcoming you back in the near future!Have a wonderful day! Best Regards,

10/10 Eccellente

Karim

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a luglio 2023
Risposta di -Hilton Mallorca Galatzó Team-, il giorno 7 ago 2023
Thank you for choosing Hilton Mallorca Galatzó for your last stay on the island!Our aim is to create heartfelt, personalized and unforgettable experiences to our guests; hence, we are incredibly pleased and satisfy to know that you have enjoyed your stay at our property! We are really much looking forward to welcoming you back in the near future!Have a wonderful day!

8/10 Buono

Per-Henrik

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Great Hotel if you have a rental car
Fantastic hotel and fantastic rooms. Even though not part of the hotel we recommend the nearby "Cotton Club" for dinner (also with kids). The breakfast and the food at the pool bar was very good. The other lunch/dinner restaurants were average. The only thing that stands out as negative was the location (not view wise - it was fantastic) since you need a car. The shuttle you can use once an hour but if you need a taxi, it is out of control. You cannot rely on the taxi service, and you can be standing waiting for 45 minutes since other party's going to the airport will be more attractive for the taxi drivers. A recommendation for the Hotel is to make sure that all taxis are booked in your name - it should not be up to the taxi drivers to pick and choose who they will drive. Finally, the personnel where fantastic and helpful and gave you kids a lot of attention.
Soggiorno di 4 notti a luglio 2023
Risposta di -Hilton Mallorca Galatzó Team-, il giorno 7 ago 2023
Thank you for choosing Hilton Mallorca Galatzó for your last stay on the island!Our aim is to create heartfelt, personalized and unforgettable experiences to our guests; hence, we are incredibly pleased and satisfy to know that you have enjoyed your stay at our property! We are really much looking forward to welcoming you back in the near future!Have a wonderful day!

10/10 Eccellente

Henrik

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Happy holiday
Super godt sted for alle incl. den store familie.
Soggiorno di 5 notti a luglio 2023
Risposta di -Hilton Mallorca Galatzó Team-, il giorno 7 ago 2023
Thank you for choosing Hilton Mallorca Galatzó for your last stay on the island!Our aim is to create heartfelt, personalized and unforgettable experiences to our guests; hence, we are incredibly pleased and satisfy to know that you have enjoyed your stay at our property! We are really much looking forward to welcoming you back in the near future!Have a wonderful day! Best Regards,

8/10 Buono

Trinh

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a luglio 2023
Risposta di -Hilton Mallorca Galatzó Team-, il giorno 7 ago 2023
Thank you for choosing Hilton Mallorca Galatzó for your last stay on the island!Our aim is to create heartfelt, personalized and unforgettable experiences to our guests; hence, we are incredibly pleased and satisfy to know that you have enjoyed your stay at our property! We are really much looking forward to welcoming you back in the near future!Have a wonderful day! Best Regards,

10/10 Eccellente

Ian

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Keurig hotel. Goede service en goede prijs/kwaliteit verhouding. Hotel ligt wel wat afgelegen.
Soggiorno di 7 notti a giugno 2023
Risposta di Hilton Mallorca Galatzó, il giorno 23 lug 2023
Dear Ian,Thank you for choosing Hilton Mallorca Galatzó for your last stay on the island!Our aim is to create heartfelt, personalized and unforgettable experiences to our guests; hence, we are incredibly pleased and satisfy to know that you have enjoyed your stay at our property! We are really much looking forward to welcoming you back in the near future!Have a wonderful day! Best Regards,

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 7 notti a giugno 2023
Risposta di -Hilton Mallorca Galatzó Team-, il giorno 7 ago 2023
Thank you for choosing Hilton Mallorca Galatzó for your last stay on the island!Our aim is to create heartfelt, personalized and unforgettable experiences to our guests; hence, we are incredibly pleased and satisfy to know that you have enjoyed your stay at our property! We are really much looking forward to welcoming you back in the near future!Have a wonderful day! Best Regards,

10/10 Eccellente

Mirko J.

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very good!
Soggiorno di 7 notti a giugno 2023
Risposta di -Hilton Mallorca Galatzó Team-, il giorno 7 ago 2023
Thank you for choosing Hilton Mallorca Galatzó for your last stay on the island!Our aim is to create heartfelt, personalized and unforgettable experiences to our guests; hence, we are incredibly pleased and satisfy to know that you have enjoyed your stay at our property! We are really much looking forward to welcoming you back in the near future!Have a wonderful day! Best Regards,

8/10 Buono

Christian

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
although the property itself is well maintained it shows some signs of age; the pool is nice and the greens are kept well and sufficient sunbeds are available (I was positively surprised about the non-existence of this unfortunate towelbased bed reservation attitude) - staff was welcoming and overall very nice; we disliked that certain things are charged beyond reasonable: pack of crisps at 8€, Balinese bed need reservation for min €75/day (up to 150), 25/night extra for baby bed although we booked a room for 2 1; this rather seems as a rip-off and sheds some shadow at the otherwise nice hotel
Soggiorno di 3 notti a giugno 2023
Risposta di -Hilton Mallorca Galatzó Team-, il giorno 23 lug 2023
Dear Christian,Thank you for choosing Hilton Mallorca Galatzó for your last stay on the island!Our aim is to create heartfelt, personalized and unforgettable experiences to our guests; hence, we are incredibly pleased and satisfy to know that you have enjoyed your stay at our property! I can see you mentioned some improvement areas and we highly appreciate your feedback as this give us the chance to further develop and improve our guest experience through our service and continuous improvement measures and actions.We are really much looking forward to welcoming you back in the near future!Have a wonderful day! Best Regards,

10/10 Eccellente

Bianca

Soggiorno di 5 notti a giugno 2023
Risposta di -Hilton Mallorca Galatzó Team-, il giorno 23 lug 2023
Dear Renato,Thank you for choosing Hilton Mallorca Galatzó for your last stay on the island!Our aim is to create heartfelt, personalized and unforgettable experiences to our guests; hence, we are incredibly pleased and satisfy to know that you have enjoyed your stay at our property! We are really much looking forward to welcoming you back in the near future!Have a wonderful day! Best Regards,

10/10 Eccellente

Alexander

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Tolles Hotel und Personal, wir waren 4 Personen sehr zufrieden! Wir müssen nur empfehlen 4 Tagen konnten wir nicht das ganze Hotel kennen ist sehr groß und schön!👍👍 wir kommen wieder auf jeden Fall. Danke Hotel Hilton überall gute Service!
Soggiorno di 3 notti a giugno 2023
Risposta di -Hilton Mallorca Galatzó Team-, il giorno 23 lug 2023
Dear Alexander,Thank you for choosing Hilton Mallorca Galatzó for your last stay on the island!Our aim is to create heartfelt, personalized and unforgettable experiences to our guests; hence, we are incredibly pleased and satisfy to know that you have enjoyed your stay at our property! We are really much looking forward to welcoming you back in the near future!Have a wonderful day! Best Regards,

10/10 Eccellente

Bruce

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
A bit away from the airport but in a really great area. Very quiet, clean and the staff were excellent. There is a good beach about 2 kilometers or so away in the next town. I believe they have a shuttle that goes there but we had a rental car and it was really easy to get to. Breakfast was great and the evening buffet was as well but a bit on the expensive side but worth it if you are hungry. I would recommend this place.
Soggiorno di 4 notti a giugno 2023
Risposta di -Hilton Mallorca Galatzó Team-, il giorno 23 lug 2023
Dear Bruce,Thank you for choosing Hilton Mallorca Galatzó for your last stay on the island!Our aim is to create heartfelt, personalized and unforgettable experiences to our guests; hence, we are incredibly pleased and satisfy to know that you have enjoyed your stay at our property! We are really much looking forward to welcoming you back in the near future!Have a wonderful day! Best Regards,

2/10 Terribile

Shane

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
I stayed at the Hilton this week (6-9 th June) having booked on the basis of the profile and great experience in the Hilton Tulum I seemed a great option. I booked a suite, upon arrival there was only 1 member of staff (11pm) and I was asked to find / make my own way to the room. In a vast building that was not a great start. The room, a suite was dreadful. Located in the lighthouse building on floor 5. It was pitch black, no natural light, balcony was covered in moss and sludge with waste water running on to it. Despite asking to be moved I was offered a same suite or downgraded to standard room. Ironically the standard room was far nice with a great view towards the bay. However, Hilton refused to credit me for downgrading from a suite to standard. Good in general is also very, very basic. Rude staff in the restaurant who told me to leave for wearing flip flops (despite guests walking round in sandals - clearly no sense in the rules). Food standard was also dreadful. For a 5 star property it was more like a basic buffet or harvester in the uk. The property is not 5 star, it’s very old and dated. Lovely swimming pool area and views from the pool side I would say. However, if you’re expecting 5 star it is more 3 plus. Beware if booking and seeking luxury, it is not luxury at all. Also prepare for pretty bang ordinary service. Shame as this really had influenced my decision not to use Hilton again.
Risposta di -Hilton Mallorca Galatzó Team-, il giorno 23 lug 2023
Dear Mr Shane,Thank you for choosing Hilton Mallorca Galatzó for your last stay on the island!We highly appreciate your feedback as this give us the chance to further develop and improve our guest experience through our service and continuous improvement measures and actions. Our aim is to create heartfelt, personalized and unforgettable experiences to our guests and I am deeply sorry and concerned that during your stay, you have experienced some situations with our services and we were not able to meet your expectations as a valued guest.I would like to thank you again for your valuable feedback since as mentioned; this allows us to continuously improve our guest’s experiences. We are really much looking forward to welcoming you back in the near future!Have a wonderful day,Best Regards,

10/10 Eccellente

CHONG-SHENG

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a maggio 2023
Risposta di -Hilton Mallorca Galatzó Team-, il giorno 23 lug 2023
Dear Chong-Sheng,Thank you for choosing Hilton Mallorca Galatzó for your last stay on the island!Our aim is to create heartfelt, personalized and unforgettable experiences to our guests; hence, we are incredibly pleased and satisfy to know that you have enjoyed your stay at our property! We are really much looking forward to welcoming you back in the near future!Have a wonderful day! Best Regards,

8/10 Buono

Bernhard

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Sehr schönes Hotel allerdings etwas abgelegen. Bis Palma sind es ca. 30 Autofahrminuten - ohne Mietauto etwas mühsam. Anlage ist großartig, sehr sauber und bietet jeglichen Luxus! Schade war - ich habe extra ein Mail an das Hotel geschrieben wegen einem Zimmer mit Sea View - und bei der Ankunft danach gefragt. Mitarbeiterin hat mir die Aussicht bestätigt - Zimmer war dann allerdings mit Blick auf einen Hinterhof! Nachdem wir aber nicht viel im Hotel waren habe ich deswegen nicht urgiert
Soggiorno di 4 notti a maggio 2023
Risposta di -Hilton Mallorca Galatzó Team-, il giorno 23 lug 2023
Sehr geehrter Herr Bernhard,vielen Dank, dass Sie das Hilton Mallorca Galatzó für Ihren letzten Aufenthalt auf der Insel gewählt haben!Unser Ziel ist es, herzliche, persönliche und unvergessliche Erlebnisse für unsere Gäste zu schaffen; daher sind wir unglaublich erfreut und zufrieden zu wissen, dass Sie Ihren Aufenthalt in unserem Haus genossen haben! Wie ich sehe, haben Sie einige Verbesserungsmöglichkeiten erwähnt, und wir schätzen Ihr Feedback sehr, da es uns die Möglichkeit gibt, unser Gästeerlebnis durch unseren Service und unsere kontinuierlichen Verbesserungsmaßnahmen und -aktionen weiter zu entwickeln und zu verbessern.Wir freuen uns sehr darauf, Sie in naher Zukunft wieder bei uns begrüßen zu dürfen!Ich wünsche Ihnen einen schönen Tag! Mit freundlichen Grüßen,

10/10 Eccellente

Aleksandar

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excelent Hotel, would recommend it.
Soggiorno di 8 notti a maggio 2023
Risposta di -Hilton Mallorca Galatzó Team-, il giorno 3 giu 2023
Dear Mr Aleksandar,Thank you for choosing Hilton Mallorca Galatzó for your last stay on the island!Our aim is to create heartfelt, personalized and unforgettable experiences to our guests; hence, we are incredibly pleased and satisfy to know that you have enjoyed your stay at our property! We are really much looking forward to welcoming you back in the near future!Have a wonderful day! Best Regards,

2/10 Terribile

Jamara

Viaggio di gruppo
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
No service room
Soggiorno di 4 notti a maggio 2023
Risposta di -Hilton Mallorca Galatzó Team-, il giorno 3 giu 2023
Dear Mr Jamara, Thank you for choosing Hilton Mallorca Galatzó for your last stay on the island!We highly appreciate your feedback as this give us the chance to further develop and improve our guest experience through our service and continuous improvement measures and actions. Our aim is to create heartfelt, personalized and unforgettable experiences to our guests and I am deeply sorry and concerned that during your stay, you have experienced some situations with our services and we were not able to meet your expectations as a valued guest.I would like to thank you again for your valuable feedback since as mentioned; this allows us to continuously improve our guest’s experiences. We are really much looking forward to welcoming you back in the near future!Have a wonderful day,Best Regards,

10/10 Eccellente

Radule

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Relaxing and Calm
Soggiorno di 4 notti a maggio 2023
Risposta di -Hilton Mallorca Galatzó Team-, il giorno 3 giu 2023
Dear Mr Radule,Thank you for choosing Hilton Mallorca Galatzó for your last stay on the island!Our aim is to create heartfelt, personalized and unforgettable experiences to our guests; hence, we are incredibly pleased and satisfy to know that you have enjoyed your stay at our property! We are really much looking forward to welcoming you back in the near future!Have a wonderful day! Best Regards,

10/10 Eccellente

Ricardo Carlo

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Perfect located, beautiful views and great service. Property is in a perfect condition with great gardens. You need a rental car since the location is on a hilltop. The staff is very friendly and dedicated.
Soggiorno di 5 notti a maggio 2023
Risposta di -Hilton Mallorca Galatzó Team-, il giorno 9 mag 2023
Dear Mr Carlo,Thank you for choosing Hilton Mallorca Galatzó for your last stay on the island!Our aim is to create heartfelt, personalized and unforgettable experiences to our guests; hence, we are incredibly pleased and satisfy to know that you have enjoyed your stay at our property! We are really much looking forward to welcoming you back in the near future; please do not hesitate to contact us directly for any further information or reservation you may need. Have a wonderful day! Best Regards,

8/10 Buono

Roman Arnold

Soggiorno di 4 notti a maggio 2023
Risposta di -Hilton Mallorca Galatzó Team-, il giorno 3 giu 2023
Dear Mr Aleksandar,Thank you for choosing Hilton Mallorca Galatzó for your last stay on the island!Our aim is to create heartfelt, personalized and unforgettable experiences to our guests; hence, we are incredibly pleased and satisfy to know that you have enjoyed your stay at our property! We are really much looking forward to welcoming you back in the near future!Have a wonderful day! Best Regards,

10/10 Eccellente

Heidi

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti ad aprile 2023
Risposta di -Hilton Mallorca Galatzó Team, il giorno 27 apr 2023
Dear Heidi,Thank you for choosing Hilton Mallorca Galatzó for your last stay on the island.Our aim is to create heartfelt, personalized and unforgettable experiences to our guests; hence, we are incredibly pleased and satisfy to know that you have enjoyed your stay at our property! We are really much looking forward to welcoming you back in the near future!With our Best Regards

8/10 Buono

Gerhard

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti ad aprile 2023
Risposta di -Hilton Mallorca Galatzó Team, il giorno 27 apr 2023
Dear Gerhard,Thank you for choosing Hilton Mallorca Galatzó for your last stay on the island.Our aim is to create heartfelt, personalized and unforgettable experiences to our guests; hence, we are incredibly pleased and satisfy to know that you have enjoyed your stay at our property! We are really much looking forward to welcoming you back in the near future!With our Best Regards.

10/10 Eccellente

Marcus

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Wohltuende Ruhe in einer tollen Anlage. Die Blicke aus dem Balkon auf die Bucht sind super. Hotel sehr gepflegt, sehr viele kostenlose Parkplätze für eigene PKW und tolles Personal. Wir wurden rundum verwöhnt.
Soggiorno di 3 notti ad aprile 2023
Risposta di Ana Jiménez - Quality Director, il giorno 21 apr 2023
Dear Mr Marcus,Thank you for choosing Hilton Mallorca Galatzó for your last stay on the island.Our aim is to create heartfelt, personalized and unforgettable experiences to our guests; hence, we are incredibly pleased and satisfy to know that you have enjoyed your stay at our property! We are really much looking forward to welcoming you back in the near future.Have a wonderful day! Best Regards

2/10 Terribile

Leo

Non mi è piaciuto: Personale e servizio
Wir haben die Unterkunft nach der Zuteilung des Zimmers sofort wieder verlassen und sind in ein anderes Hotel gezogen.
Soggiorno di 7 notti ad aprile 2023
Risposta di Ana Jiménez - Quality Director, il giorno 9 apr 2023
Dear Mr Bachmann,Thank you for choosing the Hilton Mallorca Galatzó for your last stay on the island.We highly appreciate your feedback as it gives us the opportunity to develop and improve our service and our continuous improvement measures. Our aim is to provide our guests with a warm, personal and memorable experience and I am very sorry that we could not meet your expectations this time.We would be delighted to welcome you back in the near future. If you reconsider coming back, please let me know at any time so that I can personally ensure that you have a wonderful experience with us and that your expectations are met.With my best Regards,

10/10 Eccellente

Candy

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 4 notti ad aprile 2023
Risposta di Hilton Mallorca Galatzó Team, il giorno 4 mag 2023
Dear Candy,Thank you for choosing Hilton Mallorca Galatzó for your last stay on the island. Our aim is to create heartfelt, personalized and unforgettable experiences to our guests; hence, we are incredibly pleased and satisfy to know that you have enjoyed your stay at our property! We are really much looking forward to welcoming you back in the near future. Have a wonderful day! Best Regards

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Luksuriøst hotel, som er meget børnevenligt. God morgenmad og service. Afslappet stemning.
Soggiorno di 5 notti ad aprile 2023
Risposta di -Hilton Mallorca Galatzó Team, il giorno 27 apr 2023
Vielen Dank, dass Sie das Hilton Mallorca Galatzó für Ihren letzten Aufenthalt auf der Insel gewählt haben.Unser Ziel ist es, unseren Gästen ein herzliches, persönliches und unvergessliches Erlebnis zu bieten. Daher sind wir sehr erfreut und zufrieden, dass Sie Ihren Aufenthalt in unserem Haus genossen haben! Wir freuen uns sehr darauf, Sie in naher Zukunft wieder bei uns begrüßen zu dürfen!Mit unseren besten Grüßen.

10/10 Eccellente

Juan Manuel Garrido

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Hotel limpiza óptima, uvo un problema en el bufet y lo solventaron rápidamente. Personal muy agradable.
Soggiorno di 2 notti a marzo 2023
Risposta di Ana Jiménez, il giorno 28 mar 2023
Estimado Sr Garrido,Muchas gracias por su magnífica valoración! Nos alegra inmensamente saber que ha disfrutado su experiencia con nosotros. Le esperamos muy pronto de vuelta! Un cordial saludo.

8/10 Buono

Joseph

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Das hotel ist sauber ,ruhig, angenehme Umgebung mit Meerblick, wenn man ein gutes Zimmer hat. Das Essen ist gut , relativ teuer . Personal insgesamt war freundlich .
Soggiorno di 7 notti a marzo 2023
Risposta di Ana Jiménez, il giorno 27 mar 2023
Sehr geehrter Herr Joseph,vielen Dank, dass Sie das Hilton Mallorca Galatzó für Ihren letzten Aufenthalt auf der Insel gewählt haben, und vielen Dank für Ihre Treue als geschätztes Hilton Honors Mitglied.Es tut mir sehr leid, dass Sie Ihren Aufenthalt bei uns dieses Mal nicht genießen konnten. Wir schätzen Ihr Feedback sehr, da es uns die Möglichkeit gibt, unseren Service und unsere kontinuierlichen Verbesserungsmaßnahmen weiterzuentwickeln und zu verbessern.Unser Ziel ist es, unseren Gästen ein warmes, persönliches und unvergessliches Erlebnis zu bieten, und es tut mir sehr leid, dass wir Ihre Erwartungen nicht erfüllen konnten.Wir würden uns freuen, Sie in naher Zukunft wieder bei uns begrüßen zu dürfen!Ich wünsche Ihnen einen schönen Tag!Mit freundlichen Grüßen,Ana JiménezQualitätsmanagerinHilton Mallorca Galatzó

10/10 Eccellente

Daniel

Viaggio di gruppo
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Super Preis Leistungsverhältniss
Soggiorno di 3 notti a marzo 2023
Risposta di Ana Jiménez, il giorno 27 mar 2023
Sehr geehrter Herr Daniel,Vielen Dank, dass Sie das Hilton Mallorca Galatzó für Ihren letzten Aufenthalt auf der Insel gewählt haben, und vielen Dank für Ihre Treue als geschätztes Hilton Honors Mitglied.Es tut mir sehr leid, dass Sie Ihren Aufenthalt bei uns dieses Mal nicht genießen konnten. Wir schätzen Ihr Feedback sehr, da es uns die Möglichkeit gibt, unseren Service und unsere kontinuierlichen Verbesserungsmaßnahmen weiterzuentwickeln und zu verbessern.Unser Ziel ist es, unseren Gästen ein warmes, persönliches und unvergessliches Erlebnis zu bieten, und es tut mir sehr leid, dass wir Ihre Erwartungen nicht erfüllen konnten.Wir würden uns freuen, Sie in naher Zukunft wieder bei uns begrüßen zu dürfen!Ich wünsche Ihnen einen schönen Tag!Mit freundlichen Grüßen,Ana JiménezQualitätsmanagerinHilton Mallorca Galatzó

10/10 Eccellente

Ignacio Molina

Soggiorno di 4 notti a marzo 2023
Risposta di Ana Jiménez, il giorno 27 mar 2023
Estimado Sr. Molina,Gracias por escoger Hilton Mallorca Galatzó para su última estancia en la isla.Apreciamos enormemente sus comentarios ya que nos dan la oportunidad de desarrollar y mejorar nuestro servicio y nuestras medidas de mejora continua.Nuestro objetivo es proporcionar a nuestros huéspedes una experiencia cálida, personal y memorable y estamos muy orgullosos de haber cumplido con sus expectativas.Estaremos encantados de volver a recibirle en un futuro próximo.Que tenga un buen día.Atentamente,Ana JiménezResponsable de CalidadHilton Mallorca Galatzó

10/10 Eccellente

Jasmine

Soggiorno di 1 notte a settembre 2022
Risposta di Guest Relations, il giorno 20 set 2022
Dear Jasmine,Thank you for your 10/10 star review. We are happy you enjoyed your stay at Hilton Mallorca Galatzo and we look forward to welcoming you back again soon!Best Regards

10/10 Eccellente

Jonas

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 7 notti ad agosto 2022
Risposta di Guest Relations, il giorno 2 set 2022
Dear Jonas, Thank you very much for your great rating. We are delighted to know that we met your expectations and hope to have the pleasure of welcoming you again soon in our hotel. Best Regards, Hilton Mallorca Galatzo

2/10 Terribile

Jamie

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia e personale e servizio
Unable to follow simple requests I.e. 2 double beds in each room. Service was poor. Gave up waiting for a dessert menu after main meal. Did not recognise gold membership details
Soggiorno di 1 notte ad agosto 2022
Risposta di Guest Relations, il giorno 18 ago 2022
Dear Jamie, We are sorry to read that our services were not up to your satisfaction and would like to apologize for any inconvenience this has caused you. We do our utmost to offer the best service possible. With the help of our guests, we can improve our future services and we hope to welcome you again in our hotel. Kind Regards, Hilton Mallorca Galatzo