Esterni

Recensioni per Super 8 by Wyndham Malvern

2 out of 5
Super 8 by Wyndham Malvern
3445 Oliver Lancaster Blvd, Malvern, AR

Recensioni

7,6

Buono

Valutazione di 10 - Eccellente. 176 su 528 recensioni" "
Valutazione di 8 - Buono. 176 su 528 recensioni" "
Valutazione di 6 - Soddisfacente. 76 su 528 recensioni" "
Valutazione di 4 - Scarso. 44 su 528 recensioni" "
Valutazione di 2 - Terribile. 56 su 528 recensioni" "

7,6/10

Pulizia

8,2/10

Personale e servizio

7,0/10

Servizi

7,2/10

Condizioni e dotazioni della struttura

7,2/10

Ecosostenibilità

Recensioni

8/10 Buono

Edith

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
The staff and their family were wonderful! We went to see the eclipse, and the children brought everyone free bottles of water and free eclipse-viewing glasses. They were so sweet! The one problem that I thought needed to be taken care of pronto is that the shower is plumbed backwards: turning on the hot setting gives you cold water and turning on the cold setting gives you hot water. Someone could get accidentally scalded that way. Other than that, we enjoyed our stay.
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 16 mag 2024
Dear Edith,Thank you for choosing us at Super 8 by Wyndham Malvern during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Eccellente

Andrew

Better breakfast choice. Friendly staff
Soggiorno di 10 notti a maggio 2024
Risposta di Hotel Manager, il giorno 14 mag 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear you enjoyed our breakfast options and experienced friendly service from our staff. We appreciate your support and hope to welcome you back soon!Sincerely, Hotel Manager

10/10 Eccellente

Lisa

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything
Soggiorno di 1 notte a maggio 2024
Risposta di Hotel Manager, il giorno 8 mag 2024
Dear Lisa,Thank you for your wonderful feedback. We are excited that your time with us was so amazing!Our team endeavors to go above and beyond to ensure a great experience for our guests. We look forward to hosting you again soon for another fantastic experience.Sincerely, Hotel Manager

10/10 Eccellente

Ashwinderpal Singh

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 29 apr 2024
Dear Ashwinderpal Singh,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager

10/10 Eccellente

Regina

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great place to sleep
Soggiorno di 2 notti ad aprile 2024
Risposta di Hotel Manager, il giorno 27 apr 2024
Dear Regina,Thank you for your great feedback. We're delighted to hear that you had a great night's sleep with us! Providing a comfortable and restful experience for our guests is always our goal. We hope to welcome you back for another peaceful stay soon.Sincerely, Hotel Manager

10/10 Eccellente

Lisa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I love the atmosphere
Soggiorno di 2 notti ad aprile 2024
Risposta di Hotel Manager, il giorno 15 apr 2024
Dear Lisa,Thank you for your fantastic feedback. We're thrilled to hear that you enjoyed the atmosphere during your stay! Creating a welcoming and comfortable environment for our guests is important to us, and we're delighted that you felt that way. We hope to welcome you back again soon!Sincerely,Hotel Manager

2/10 Terribile

Alex

Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 12 apr 2024
Dear Alex,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert.Sincerely, Hotel Manager

8/10 Buono

Larry

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 10 apr 2024
Dear Larry,It was great to have you staying with us at Super 8 by Wyndham Malvern and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

6/10 Soddisfacente

Jeannette

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
room didn't get cleaned the first night and i had to go to font desk and get some towels for the next morning and the next night only got one towel and there was 2 of us.
Soggiorno di 3 notti a marzo 2024
Risposta di Hotel Manager, il giorno 1 apr 2024
Dear Jeannette,We're sincerely sorry to hear about the lapse in housekeeping service during your stay. Providing a clean and comfortable environment is our priority, and we apologize for the inconvenience you experienced. Rest assured, we will address this issue with our housekeeping team to ensure it doesn't happen again in the future. Your feedback is valuable to us, and we appreciate your understanding. We hope to have the opportunity to make it up to you during your next visit.Sincerely, Hotel Manager

10/10 Eccellente

Ian

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Room was very nice this was a really good deal for a hotel
Soggiorno di 4 notti a marzo 2024
Risposta di Manager, il giorno 28 mar 2024
Thank you so very much for you outstanding review. We try very hard to make each guest's experience a great one. We look forward to seeing you again soon.

6/10 Soddisfacente

Deborah

Viaggio di lavoro
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The property is really old and needed to be remodeled about 15 years ago. The rooms are acceptable but not very clean. Front desk lady was very nice. If I was traveling with my family I would not recommend it.
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager, il giorno 26 mar 2024
Dear Deborah,Thank you for your honest feedback about your recent stay. We're sorry to hear that our property did not meet your expectations in terms of cleanliness and upkeep. Your comments are valuable to us, and we will use them to address any areas that need improvement. We're glad to hear that the front desk staff provided friendly service, but we understand that cleanliness is paramount, especially when traveling with family. We apologize for any inconvenience caused and appreciate your understanding. Sincerely, Hotel Manager

10/10 Eccellente

Wendy

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff is very nice. Very pleased at the cleanliness and price
Soggiorno di 3 notti a febbraio 2024
Risposta di Hotel Manager, il giorno 25 mar 2024
Dear Wendy,Thank you for your fantastic feedback. We're delighted to hear that you had a positive experience with our staff and found the cleanliness and price of our accommodations satisfactory! Providing excellent service and value for our guests are top priorities for us. We hope to welcome you back for another pleasant stay in the future!Sincerely, Hotel Manager

10/10 Eccellente

jerry

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 18 mar 2024
Hello jerry,We are delighted to hear that you enjoyed your stay with us! Should you have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back soon!

10/10 Eccellente

Michelle

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Great value clean and comfortable . Breakfast was just fine no fancy eggs or waffles but everything else. Breakfast burritos in their frig no dining options walking distance
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager, il giorno 8 mar 2024
Dear Michelle,Thank you for your great feedback. We're delighted to hear that you found great value in our accommodations, and we appreciate your positive comments about the cleanliness and comfort. It's wonderful to know that the breakfast met your expectations, even without fancy eggs or waffles. We'll take note of your feedback regarding dining options and explore ways to enhance the overall experience. We hope to welcome you back in the future.Sincerely, Hotel Manager

4/10 Scarso

Matthew

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Very run down. It's a motel. Not a hotel. Very very low end quality. Staff were great though.
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager, il giorno 6 mar 2024
Dear Matthew,Thank you for your great feedback. We're sorry to hear that our property did not meet your expectations in terms of quality. We appreciate your kind words about our staff and will ensure your feedback is taken into consideration for future improvements. We hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

10/10 Eccellente

Chris

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 3 mar 2024
Dear Chris,We loved having you stay with us at Super 8 by Wyndham Malvern. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 Eccellente

Stephanie

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was a very comfortable atmosphere. I ended up staying three nights. The beds are comfortable and up-to-date. Modern decor. Has a great continental breakfast. The staff is friendly from housekeeping all the way to the front desk. I highly recommend this as a place to stay.
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 29 feb 2024
Dear Stephanie,Thank you for choosing us at Super 8 by Wyndham Malvern during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

8/10 Buono

Jim

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Our room was nice - not exceptional, but nice. There was one issue, we were very close to the front lobby and with many people coming and going it was a little noisy until about midnight. So I gave them an overall good rating instead of excellent. But it was good.
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager, il giorno 28 feb 2024
Dear Jim,Thank you for your great feedback. We're glad to hear that overall you found your room nice. We apologize for the noise and inconvenience near the front lobby, and we appreciate your understanding. Your input is valuable, and we'll strive to address any noise concerns for a more comfortable experience in the future. We hope to have the opportunity to welcome you back and provide an excellent stay on your next visit.Sincerely, Hotel Manager

10/10 Eccellente

Stephanie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager, il giorno 28 feb 2024
Dear Stephanie,We want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager

8/10 Buono

Timmy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Quiet
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 27 feb 2024
Hello Timmy,We are pleased to hear you found our hotel to be quiet. Our team strives to provide a peaceful environment for all guests to enjoy their stay. Thank you for sharing your feedback with us.

8/10 Buono

Bob

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This was a great value and nice place for a good night's sleep.
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 24 feb 2024
Hello Bob,We are delighted to hear that you found our hotel to be a good value and that you had a comfortable night's rest during your stay. Your satisfaction is important to us, and we appreciate your feedback. Thank you for choosing to stay with us, and we hope to welcome you back soon.

2/10 Terribile

Viaggiatore verificato

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Very unprofessional.
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 23 gen 2024
Dear Guest,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Eccellente

Lynn

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The check in was easy and the staff is very friendly. The room was very clean and it was just a good experience.
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 24 dic 2023
Hello Lynn,Thank you for taking the time to share your positive experience at our hotel! We're delighted to hear that our friendly staff and clean rooms made your stay enjoyable. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future.

4/10 Scarso

Jeff

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 24 dic 2023
Dear Jeff,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

10/10 Eccellente

Kathleen

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great price, clean room, wonderful desk staff
Very inexpensive overnight stay while traveling. I didn’t use much except for the bed but everything was clean, comfortable, and the night clerk was very nice. I was traveling alone with my daughter and I felt safe. Would recommend for anyone passing through looking for a simple overnight stay.
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 21 dic 2023
Dear Kathleen,Thank you for choosing us at Super 8 by Wyndham Malvern during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Eccellente

Brenda

Soggiorno di 1 notte a novembre 2023
Risposta di Hotel Manager., il giorno 13 dic 2023
Dear Brenda,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager

8/10 Buono

Thiruppriya, North Richland hills

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a novembre 2023
Risposta di Hotel Manager, il giorno 19 nov 2023
Dear Guest, Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 4-star rating. Your rating is very much encouraging and motivating for our hotel & staff. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!!! Regards, Hotel Manager

8/10 Buono

Shirley

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di Hotel Manager., il giorno 14 nov 2023
Dear Shirley,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely, Hotel Manager

8/10 Buono

Jerry Don

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Non mi è piaciuto: Condizioni e dotazioni della struttura
All in all, a good stay.
We asked for an early check in and late check out and the staff was very accommodating. The room was clean. I was disappointed that there was only 1 Kleenex in the box and, though there was shampoo, there was no conditioner. The door frame was in need of repair. It was apparent that the door had been forced open at one point. That was unsettling so whenever I heard a noise outside I jumped. We would stay at this hotel again.
Soggiorno di 1 notte a novembre 2023
Risposta di Hotel Manager., il giorno 13 nov 2023
Dear Jerry Don,Thank you for your great review! We are so glad you had a great time at our hotel. We try our best to offer the best and most comfortable stay possible. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests We look forward to hosting you again very soon!Sincerely, Hotel Manager

6/10 Soddisfacente

Family

Mi è piaciuto: Personale e servizio
It was a pleasant stay
Soggiorno di 10 notti a ottobre 2023
Risposta di Hotel Manager., il giorno 6 nov 2023
Dear Family,Thank you for your great feedback! We're thrilled to hear that you had a pleasant stay with us. We strive to provide our guests with a comfortable and enjoyable experience, and your positive feedback is greatly appreciated. We look forward to welcoming you back in the future!Sincerely,Hotel Manager.

8/10 Buono

Terry

Soggiorno di 1 notte a ottobre 2023
Risposta di General Manager, il giorno 2 nov 2023
Dear Terry,Thank you for choosing us at Super 8 by Wyndham Malvern during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

8/10 Buono

Savanna

Mi è piaciuto: Personale e servizio e comfort della camera
Soggiorno di 3 notti a ottobre 2023
Risposta di Hotel Manager, il giorno 28 ott 2023
Dear Guest, Thank you for taking your valuable time to leave a rating on your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon! Sincerely, Hotel Manager.

8/10 Buono

Javier

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti a ottobre 2023
Risposta di Manager, il giorno 21 ott 2023
Hello Javier,Thank you for your positive review! We are delighted to hear that you had a great experience at our hotel. We look forward to welcoming you back soon!

8/10 Buono

Joshua

Soggiorno di 1 notte a ottobre 2023
Risposta di General Manager, il giorno 3 nov 2023
Dear Joshua,We are delighted that you decided to stay with us at Super 8 by Wyndham Malvern during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

8/10 Buono

Noe

Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 4 nov 2023
Hello Noe,Thank you for taking the time to share your review with us. We appreciate your feedback and are glad to hear that your overall experience was positive. Your comments will be shared with our team to continue improving our services. We hope to welcome you back in the future for an even better stay.

8/10 Buono

David

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
A
Soggiorno di 4 notti a ottobre 2023
Risposta di Hotel Manager, il giorno 7 ott 2023
Dear David,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely,Hotel Manager

2/10 Terribile

J

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Go elsewhere.
This is a really run-down hotel, and it has the look of a half-finished/thought project, with new linoleum (?) floors, but missing fixtures, severe rust on everything metal, pink slime in the shower (the kind that takes weeks to form). Smoke from another room seeped into ours through the bathroom. There weren’t enough washcloths (2 for 5 ppl), so we asked for more; we got 2 more and were told the hotel didn’t have more washcloths. We stayed in a nice Super8 down the road about 500 miles, so it’s not the chain, but the owner. He charges a ridiculous amount for rooms (about $125 total for ours), but doesn’t seem to invest much into the hotel. His wife showed up, while we were leaving, in a Tesla (expensive car) with a few boxes of mangoes (expensive fruit); if he owned an apartment building, he would be considered a slumlord.
Soggiorno di 1 notte a settembre 2023
Risposta di General Manager, il giorno 28 set 2023
Dear J,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

8/10 Buono

Donald

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
It was good
The rooms were comfortable and clean. Service was great. The grounds around the pool were a sad bunch of dead palms and roses. Limited continental breakfast was “limited”.
Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 12 set 2023
Hi Donald,Thank you for being a guest with us and taking the time to share. We are sorry to hear you felt our breakfast offerings were small and that you the pool area was not that tidy. We appreciate your feedback as we use this in our continuous efforts to meet the many different needs of our guests. Please keep us in mind for a future stay the next time you are in the area.

10/10 Eccellente

Brittany

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very comfortable & clean
Soggiorno di 1 notte a settembre 2023
Risposta di General Manager, il giorno 4 set 2023
Dear Brittany,Thank you for staying with us at Super 8 by Wyndham Malvern and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Eccellente

Jared

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean, extremely quiet. And staff was very friendly. Just would have liked to know about the 50$ security deposit. And they stiff haven't refunded it back to me yet
Soggiorno di 1 notte ad agosto 2023
Risposta di Hotel Manager, il giorno 31 ago 2023
Dear Jared,Thank you for your stay. We're pleased to hear that you appreciated our hotel's cleanliness, quiet atmosphere, and friendly staff. We apologize for any inconvenience regarding the security deposit. We have passed them on to our management for further verification. Sorry for any inconvenience. Hope you will visit again.Sincerely,Hotel Manager

2/10 Terribile

Nancy

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Rude clerk in office, no hot water, and 2 charges on my credit car for the room. Still fighting that
Soggiorno di 1 notte ad agosto 2023
Risposta di Hotel Manager, il giorno 18 ago 2023
Dear Guest,We apologize for the inconveniences you faced during your stay. The behavior of our staff, hot water issues, and the double billing are not reflective of our standards. We're addressing these matters urgently and appreciate your patience. Your feedback is important, and we hope for the chance to provide you with a better experience in the future.Sincerely,Hotel Manager

6/10 Soddisfacente

Randal Keith

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Eh.
Staff is polite, room smelled musty. Everything seemed a little damp.
Soggiorno di 1 notte ad agosto 2023
Risposta di General Manager, il giorno 8 ago 2023
Dear Randal,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

4/10 Scarso

Gerald

Viaggio con animali domestici, Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Says pet friendly. In fine print 15$ night dogs, service animals free. 50$ deposit. Didnt see that till I had driven all day tired. Posted says refund in 3-5 days.????? No real place to walk dog. No poop bags. The staff was professional, there was no hospitality in their money grabbing faces.
Soggiorno di 3 notti a luglio 2023
Risposta di General Manager, il giorno 4 ago 2023
Dear Gerald,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

6/10 Soddisfacente

Kristin

Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Not what promised
The room smelled like Marijuana when we walked in...which is a smell that never went away. There was no ice bucket. The hair dryer plug in was busted. The lever on the toilet was broken. And there was a very long hair in the shower.
Soggiorno di 1 notte a luglio 2023
Risposta di Manager, il giorno 25 lug 2023
Hello Kristin, Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

8/10 Buono

Melissa

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e comfort della camera
Soggiorno di 3 notti a luglio 2023
Risposta di General Manager, il giorno 23 lug 2023
Dear Melissa,We loved having you stay with us at Super 8 by Wyndham Malvern. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

2/10 Terribile

Jacob

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Don't do it
The staff at the hotel was extremely rude and unaccommodating. This hotel itself was not tidy enough to force a $50 deposit or insist on a credit card deposit when the booking was made through Hotels.com who had my credit card information on file. I was extremely offended and will never use this hotel again for a short or long stay.
Soggiorno di 1 notte a luglio 2023
Risposta di Manager, il giorno 20 lug 2023
Hello Jacob, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

8/10 Buono

Rebecca

Viaggio con la famiglia
An older property for sure, decently kept up.
Soggiorno di 2 notti a luglio 2023
Risposta di Hotel Manager, il giorno 19 lug 2023
Hello Rebecca,Thank you for the stay and the nice comments.It is good to know that you had a satisfactory experience.It is a privilege for us to have guests like you.We are looking forward to your next visit.Sincerely,Hotel Manager.

10/10 Eccellente

Stephanie

Soggiorno di 3 notti a luglio 2023
Risposta di General Manager, il giorno 5 ago 2023
Dear Stephanie,Thank you for staying with us at Super 8 by Wyndham Malvern and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

10/10 Eccellente

Jon

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great room
Soggiorno di 7 notti a maggio 2023
Risposta di General Manager, il giorno 12 lug 2023
Dear Jon,It was great to have you staying with us at Super 8 by Wyndham Malvern and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

2/10 Terribile

Terri

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a luglio 2023
Risposta di General Manager, il giorno 8 lug 2023
Dear Terri,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager