B&B a Matlock

“Housekeeping only available on request which isn’t clear on website”

“Room was lovely & cozy with great en-suite. Plenty of tea & coffee etc which was refilled every day. Snacks & a mini bar also. Staff were really friendly & helpful. Excellent breakfast included. Definitely recommend The Family Tree.”

“Everything was absolutely amazing! I hope to return again this summer. We loved Svitlana, the property manager. She has such a gift in hospitality. ”

“We had a lovely time. A great place to stay , owner went above and beyond .”

“Everything was excellent.”

“We did not receive the service we paid for. There is no 24/7 front desk as advertised. During the whole of our one night stay we did not see a single member of staff. On arrival, we communicated with a man via the doorbell and were told a code to open the door and then another code to retrieve our keys from a cupboard. There were no towels in our room, we had to request these via the doorbell. There was no bottled water as advertised. The room was not very clean - there were cobwebs on the wall,...

“The room was so clean the staff were amazing and very friendly would definitely stay there again”

“Great location and quiet room . The couple who own the property are both lovely and helpful. The room has all the amenities you could wish for , they have considered what a guest might want or need . You can park off street . The room was a little on the small side but adequate for one or two nights . The continental breakfast is adequate and the fresh coffee as very good . The property was full so the breakfast room was too and we felt a little bit close to other tables .”