Hotel vicino a Maxstoke Park Golf Club - Birmingham

“Had to click on something to get to this part of the review. Never actually stayed at the hotel, but spoke to a lady called Catherine who was brilliant! We had to cancel due to family commitments, but good old Expedia wouldn’t refund as they said I was too late to do as, but I took out the cancellation cover with them which said I could cancel up to the 3/5, but they thought different. I will never use Expedia again. You need to speak to people not robots!!”

“Parking is onsite, i had a room in the chalets and it is great. ”

“What a great find. Extremely clean, comfy bed, great shower. Will definitely stay again. Thanks”

“No Ventilation in toilets not even the room was. No tv. No remote controller was present for tele. Facilities like microwave or freezer either common or share should provided. Voices and noises from next rooms were disturbing.”

“Hotel was great only slight issue was the bed being rather soft not whst we are use to”

“The check in was chaotic, I.e. no room number or lockbox instruction until after check in time, then no key in the lockbox and no telephone number to call to discover what to do next. ”

“Staff molto gentile, stanze abbastanza insonorizzate. L'unica cosa un po' negativa è che dovrebbero dare una mano di vernice su tutti i muri, e togliere la moquette perché porta ad avere molto sporco. ”

“Very basic”

“Communication regarding check-in was awful. Room was really cold when I got in. Couldn't lock door at first, had to mess about freeing rhe lock (should not be my job!!) No towels or soap available. No hot water on tap. No tea/coffee making facility, although there was a kettle so at least I could get some hot water, but no cups/mugs. Went down into what I'd believed was a communal lounge & kitchen to be told by a chap who was sleeping in the lounge that it is a private room (No lock on...