Good Morning John, Thank you very much for your kind words, i will most certainly share this compliment with the rest of our hotel team.

Dear Beatrice, Thank you for the lovely compliment, we will most certainly share your kind words with the rest of our team.

Good Morning Koen, Thank you for taking the time to share your feedback on your recent stay with us. We appreciate all our Guest feedback and sincerely apologies for falling short of meeting your expectations. We will share your notes with the rest of the hotel team to ensure that we avoid similar instances from occuring again in the future. We do hope that should your travels bring you back to Nelspruit you will give us a second chance to show you the high level of service we are proud to offer. Thank you for choosing to stay with us during these uncertain times.

Good Morning Mohamed, Thank you very much for taking the time to review your recent stay with us. We are happy to see that you enjoyed your time at our hotel. We will pass over the good review to the rest of our team. Have a wonderful Tuesday!

Good Morning Pearl, Thank you for taking the time to share your feedback with us on your stay with us in October. We do appreciate all our Guest feedback and thank you for the kind words towards our friendly staff, we will also be sharing your notes on Housekeeping with the leadership team to ensure that similar instances do not occur in the future again. Please accept our sincere apologies for not providing the high level of service we are proud to offer in this regard. We do hope to see you again when your travels bring you back to Nelspruit again.

Dear Ms Turner At the outset, please accept my sincerest apologies for the experience you had in our restaurant and Hotel. This is definitely not the service we are proud to offer. I have already addressed the short comings with the relevant departments who have assured me that they have been dealt with accordingly. If your travels bring you to Nelspruit again, please do allow us the opportunity to regain your trust by delivering the best Guest service. We would be grateful for this privilege. Kind Regards Garrick Grabe General Manager

Good day Thank you for leaving a review after your last stay with us. We are aware of the lighting problem in the rooms. The lights which were due for arrival as part of our refurbishment has been delayed at customs. We expect these within the next few days. This will most certainly take care of the poor lighting. Our Wi-Fi is in the process of being updated. We hope to be up and running on the new hardware by end October. Please accept my apologies for any inconveniences caused. Kind Regards Garrick Grabe General Manager