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Recensioni per Melbourne Docklands Luxury Seaview Apartment

3.5 out of 5
Melbourne Docklands Luxury Seaview Apartment
889 Collins Street, Docklands, VIC

Recensioni

7,2

Buono

Valutazione di 10 - Eccellente. 4 su 11 recensioni" "
Valutazione di 8 - Buono. 1 su 11 recensioni" "
Valutazione di 6 - Soddisfacente. 4 su 11 recensioni" "
Valutazione di 4 - Scarso. 2 su 11 recensioni" "
Valutazione di 2 - Terribile. 0 su 11 recensioni" "

7,6/10

Pulizia

7,0/10

Personale e servizio

8,6/10

Servizi

7,4/10

Condizioni e dotazioni della struttura

Recensioni

4/10 Scarso

Jeremy

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
A nice location but a disappointing apartment
The apartment was in a nice setting on the Yarra. It is also in a nice apartment building, conveniently located. The apartment itself is poorly set up and does not deserve the luxury tag. The apartment was dirty and the carpets were stained. Also the amenities were poor. For example there were minimal amounts of crockery and cutlery and they were of extremely poor quality. During our stay we were unable to access the wifi at all. The owner tried to assist but ultimately did not resolve the issue.
Soggiorno di 4 notti a gennaio 2020

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
We were looking forward to arriving with good previous communication with the apartment owner. Unfortunately upon arrival we waited for an hour in the lobby for a young employee to meet us so we could leave our bags whilst they started to clean apartment. During the cleaning process, our son turned up & after a lot of frustrating communication they let him in. Let me say that the outlook of the apartment is stunning and the aircon on a extremely hot Melbourne day is the only thing that has made this accommodation experience mediocre at best. No tea spoons, dirty floors, only one key, extremely poor hand over communication due to English not being the cleaning boy’s first language, left us feeling our stay was suboptimal and substandard. Not a great experience and possibly not to be recommended.
Soggiorno di 1 notte a gennaio 2020
Risposta di Ricky, il giorno 1 feb 2020
Dear Katherine, Thanks for stay. We are sorry for the inconveniences caused to you, actually we have to clarify any points you referred to Normal check in time is 14:00, and we confirmed with you about arrival time but not told, for leaving luggages earlier, we tell guests we can do that in check in instructions while we never got your request about it. We have you one room key because we never thought your son would come later, but we let him be in the room. Although English is the first language of the cleaner, he also had a communication with you and I was also having a well good communication with you in time.. Finally, you didn't tell all of people here, you violated the rules of stay, you rejected to pay bond $200, which shows on Expedia and in check in instructions, you should read them in advance. Of course we allowed you to enter the room without bond. Also, we don't wanna have you as our guests again in the future. Regards

10/10 Eccellente

Viaggiatore verificato

Viaggio con famiglia e bambini piccoli, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
No reception means you need to meet someone to get your room keys. They were very friendly and accommodating with us even though it was a short notice booking. Car parking was included at no extra price.
Soggiorno di 1 notte ad agosto 2019

8/10 Buono

Viaggiatore verificato

Viaggio di gruppo, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good location , close to tram stop Enjoyrd the swimming pool
Soggiorno di 1 notte ad agosto 2019

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lovely clean and spacious apartment with beautiful views
Soggiorno di 1 notte ad agosto 2019

6/10 Soddisfacente

Viaggiatore verificato

Soggiorno di 1 notte ad agosto 2019

4/10 Scarso

Viaggiatore verificato

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
We went up to Melb from Geelong for my son and daughters birthday as a weekend away. This property is clearly a newly owned business opportunity for the owner. They had limited knowledge of the building and how access worked, to the point where our car was stuck in the car park because we did not have access to the car park. This was followed by exceptionally poor contact from the "agent", who had to translate to the owner as they were not able to communicate in english. The pick up and drop off of keys was also not professional in the slightest. They showed up late to drop off, and told me I was early, despite them texting the agreed time. We then arranged to meet at 10am for check out and to receive my deposit back onto my credit card. They didn't show up, and when contacted they then went to the incorrect venue, surely you would know where you're customers are staying. I eventually got my car out of the car park after the owner and I ran up 5 levels in the car park. They did give me some form of refund, but this does not excuse the level of customer service that they offered and also agreed to. VERY DISAPPOINTING
Soggiorno di 1 notte a luglio 2019

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean and tidy, very well presented. Spectacular views of the Docklands area. We loved the balcony.
Soggiorno di 1 notte a luglio 2019
Risposta di Ricky, il giorno 22 lug 2019
Dear guest, Really appreciate your stay in our apartment and giving sincere comments, we are very pleased to have you here as our guests, and looking forward to meeting you again in the future

6/10 Soddisfacente

Philippa

Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Condizioni e dotazioni della struttura
Disappointing accommodation
The apartment was perfectly situated but the overall cleanliness wasn’t very good. Check in was confusing as I didn’t realise that it was a privately owned property and there was no communication until we literally arrived. We were left wondering how we were supposed to find out where we were staying and how to get in. The apartment didn’t have enough kitchen accessories to stay for more than one night. If you were to stay any longer you would have no choice but to eat out as there wasn’t enough practical items to cook. The carpets were stained and walls filthy!! For the price I was disappointed as I expected it to have everything we could possibly need for our stay. Then I was told I would have to pay for parking although it stated free parking. After many complications and running around I finally got a car park but I then had to move my car on return from the event we attended. I thought it ridiculous that I had to accommodate the owner instead of the other way around. Overall I wouldn’t choose to stay again
Soggiorno di 1 notte a febbraio 2019
Risposta di Ricky, il giorno 22 feb 2019
Dear Philippa, Thanks for stay with us. Indeed this is private owned property, which we equip many kitchen facilities, we have free parking offered to guests, but only one for each apartment. Sorry for the confusion. We should send you check in instructions before check-in. Thanks for your notice, your advices and comments are very important to us to improve. Regards

6/10 Soddisfacente

Viaggiatore verificato

Great view, could have been cleaner
I wouldn't call this a hotel, it's more an apartment rental - no front desk or staff. Arrived to a rather grand foyer, but had to wait 20 minutes for someone to give me a key (after giving 30 minutes notice of my arrival as requested). Room was spacious and well appointed, with an open balcony and sweeping views of the river. Cleaning could have been more detailed with loose hairs and dust on most surfaces, and stained carpets in the bedrooms. One of the towels smelled putrid, though the others were okay. When I checked the cupboards for a luggage rack (not found) I noticed sheets and towels stuffed on the top shelf - I'm assuming from a previous guest. No hand towels or hairdryer provided. Overall, an okay stay.
Soggiorno di 1 notte a marzo 2018
Risposta di Eric, il giorno 26 mar 2018
Dear guest, thanks for staying in our apartment and your comments, we regret for the inconvenience to you about towels and cleanness , but we will take your comments seriously and would share with our managements, we know one good staying experience is so important to every traveler and owners themselves, we will be trying to do better to improve it. we are looking forward to your coming next time, wish you have nice day –OneLife

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Overnight stay
Very nice apartment, close to tram station, easy access to cbd
Soggiorno di 1 notte a febbraio 2018
Risposta di Cheng, il giorno 26 feb 2018
Dear guest, thanks for staying in our apartment and we are very pleased that you are satisfied with our rooms and especially the location, we are looking forward to your coming next time, wish you have nice day –OneLife