Hi Hussein Hussein and Maya Kanjo, You were lucky I let you stay last night as Hussein is supposed to be blacklisted because of thrashing and smoking in the room in the past but I let you stay as it was late and everywhere is fully booked. If you rang, then definitely wouldn't have taken this booking On check-out, you were swearing and verbally abusing me to hurry up while I checked the room. I will let other guests decide with this 1-star review. This is obviously an abuse of the review feature of the platform. I'm not going to waste my time with this review. We wish you all the best. Regards, VictorManagerThe Mulgrave Motel

So nice to hear positive feedback. Thanks for taking the time to "make my day" with this review!Sarah

Hi Mark,Thank you for staying with us mate and for taking the time to post a review of 8 out of 10. Good to know that you liked and appreciated the complimentary upgrade to our our renovated bathroom. Normally, I would have looked the other way but with all due respect mate, I'm 5'2 and majority of our guest are not as tall as you are but describing our room for midgets or children is totally uncalled for. I've stayed and managed accommodation for the last 20 years and I'd say the size of our room is well within industry standard and definitely not a "hobbit sized" bathroom if that's what you mean. Thanks again for your your business and I do hope you find accommodation suited to your height requirements in your future travels. Stay safe and all the best. Kind regards, VictorManager The Mulgrave Motel

Hope to see you again soon and thanks for the great review. Vic and Sarah

Thank you Scott!Look forward to seeing you again soon.

Thank you for staying with us Abir.

Thanks Maria, We just released 5 new Queen bathrooms that was recently renovated so hope to see you again on your next visit. :-) Regards, Victor and Sarah

Thanks June, We just released 5 new Queen bathrooms that were recently renovated so hope to see you again on your next visit. :-) Regards, Victor and Sarah

Thank you Peter for taking the time to review our Motel we appreciate the time it takes and the feed back we receive. We are pleased you enjoyed your stay

Thank you Jasmine for taking the time to review our Motel we appreciate the time it takes and the feedback we receive

Thank you Monica for taking the time to review our motel we appreciate the time it takes and the feedback we receive

Thank you Lincoln for taking the time to review our motel we appreciate the time it takes and the feedback we receive

Thanks Alan,Lovely to hear. Hope to see you again.Vic and Sarah

Look forward to seeing you again .

Hi Mike, Thanks for staying with us and for posting a review. I'm so sorry to hear about that. Would have been great if you let us know about the issue so we could have move you to another room and rectify the issue straight away. Anyway, thanks gain mate for staying with us and rest assured that that it has been attended to. Hope to see you again Mike. Stay safe and all the best. :-) Kind regards, Victor Manager @ The Mulgrave Motel

Hi Michelle, Thank you so much for staying with us and for posting an awesome 5 star review! We’re so happy to know that you enjoyed your recent stay with us and everything went well. I will definitely let the rest of the staff know that they did an excellent job. It’s really heartwarming to read feedback that’s short and sweet. We hope to see you next time on your next visit to Mulgrave. Stay safe and all the best. :-) Kind regards, Victor and Team @ The Mulgrave Motel

Hi Kaljinder, Thank you for staying with us and I'm so sorry to hear you had this issue. Honestly, I would also be upset if I were in your situation. We had a good start providing late check-in instructions and everything was going well and you seem like a reasonable person to deal with. First of all, it's not a 'little thing' that was broken and if it was, then I would have definitely let it slide. We had guests that broke a kettle, broke the table leg or even broke the toilet seat and I didn't charge them for it as I can fix it ourselves. It was the tiled soap holder that was broken and it cost us more than $250 for parts and labor to have it fixed and we didn't attempt to charge your card further not to include the few days that we are unable to sell the room as it was under maintenance. It's really disheartening that we have to end your booking this way. You were very friendly and left the room clean and tidy but unfortunately, this has to be done. Thanks again Kaljinder and I hope you and your family had a safe trip back home. Please don’t hesitate to contact us further should you wish to discuss your recent experience with us as we endeavor to meet or exceed the expectations of our guests. Stay safe and all the best. Kind regards, Victor and Team @ The Mulgrave Motel

Hi Constanze, Thank you so much for staying with us and for posting an awesome 10 star review! We’re so happy to know that you enjoyed your recent stay with us and everything went well. I will definitely let Sarah know that she did an excellent job. We hope to see you next time on your next visit to Mulgrave. Stay safe and all the best. :-) Kind regards, Victor and Team @ The Mulgrave Motel

Glad to have you stay with us and hope to see you all again soon.

Hi Nigel, Thanks for the review mate and for staying with us. Hope to see you again in the near future. Stay safe and all the best. Kind regards, Victor and Team

Hey Anthony, Thanks for staying with us and for posting a review. Good to know that you enjoyed your recent stay with us. Hope to see you again on your next visit to Mulgrave. Stay safe mate and all the best! :-) Cheers, Victor and Team @ The Mulgrave Motel

Hey Matt! Thanks for staying with us and for posting an awesome perfect review! Happy to know that you enjoyed your stay with us. We hope to see you again next time on your next visit to Mulgrave. Stay safe mate and all the best. Please give our regards to everyone. :-) Cheers, Victor and Team @ The Mulgrave Motel

Hi, Thank you for staying with us and for taking the time post a review. While we value your privacy, it would have been greatly appreciated if you did not stay anonymous so we can identify which room you were referring to or at least made reception aware of this issue so we can rectify it immediately. This is why we send a Welcome SMS to encourage real time feedback from our guests. We pride ourselves with clean and affordable accommodation so rest assured that we will take this matter on board. With the road noise, compared to other Motels that are directly located on main highway, our Motel is 3 houses away from the main road so that makes a lot of difference in terms of minimising road noise. We sincerely apologise if this affected your stay with us. Please don't hesitate to contact us anytime to discuss more details about this issue. Thanks again and we wish you all the best. Stay safe and have a lovely day. Kind regards, Victor and Team @ The Mulgrave Motel

Hey Corey! Thank you so much for staying with us and for posting such an awesome review! Good to know that you enjoyed your recent stay at our Motel. We hope to see you again mate on your next visit to Mulgrave. Stay safe and all the best Corey! :-) :-) Kind regards, Victor | Manager @ The Mulgrave Motel

Thank you for your review