4/10 Scarso
Joyce
14 set 2025
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
I was told at check-in the elevator was not working. When I expressed concern about carrying my luggage up the stairs, the receptionist immediately, almost gleefully, offered to cancel my reservation. That was not an option, as I had a meeting in 1/2 hr. Receptionist was able to find a room on 1st floor. Room had obviously been recently smoked in - even had a burn mark on the bathroom sink. Told them I would take the upstairs room. Lugged everything upstairs and I the key card wouldn't work. Lugged everything back downstairs and let them know I would come back and check in at after my meeting. None of this was the receptionist's fault. Her quick offer to cancel was probably just a result that I was one of many disgruntled guests she was having to deal with. My issue is one, housekeeping should have flagged that room for extensive cleaning to remove the smoke odors and two, if the elevator is down, then have someone there to help the guests with their luggage.
Joyce
Soggiorno di 1 notte a settembre 2025