Hi, the hotel was nice, but we had a very negative experience with the excursion arranged by the hotel reception. Originally we wanted to do another excursion but the hotel receptionist convinced us to do the tour arranged by the hotel because this way we would be back in the hotel by 1:30pm and we could do other plans later. When we arrived at he drop off we found out that in reality the excursion lasted until 5pm. Because we had other plans scheduled we could therefore only take a part of the excursion (50%). We were supposed to do the bus tour and the boat tour. The bus tour was the main attraction and was supposed to be first and the only one we coud do, but when we arrived they had not places for us in the bus as there were too many people and told us we can only do it at 2pm so we were forced to do the boat tour!
We paid a total of $100 for 2people and when we asked for at least 50% refund the reception said they could only give us $20 because when you buy separately the cost is different. This was not true because the place where the trip was taking place was showing the prices and we saw the price for our tour separately was cheap (so we should have received a larger refund), but even when we said this to the reception, we were not given the appropiate refund. I said to the reception that this was not correct but he said he could not do anything about this.
Besides later we found out the same excursion can be bought much cheaper online.