Dear Mr. Hon, Thank you for choosing our hotel and for your review. Please accept our apologies for the concerns you encountered in your room and for not meeting your expectations with our service. We want to reassure you we do everything possible to discourage the entrance of the outside creature mentioned. Our pest control provider does service our hotel on a routine basis. Your comments will be handled appropriately by the relevant parties to guarantee any future issues. We appreciate your patience, and we would like to regain your trust and hope to serve you again in the future.Thank you,Guest Relations

Alessandro, thank you for staying with us and reviewing your experience. We realize the importance of fresh, clean accommodations for a great stay. We apologize for the oversights in the preparation of your room, and we thank you for your patience as we corrected these problems. We hope you will stay with us again so we can replace this memory with a more pleasant one. Thank you, Guest Relations

Dear Ekaterina, Thank you for choosing Ramada Plaza Marco Polo Beach Resort and for sharing your feedback. We are delighted to read you liked our clean accommodations and the service provided by Beatriz. We will share your compliments with her. It was a pleasure having you as our guest, and we hope to see you again on your next trip to the North Miami Beach area.Thank you,Guest Relations

Dear Nataliya, Thank you for your review of your stay at the Ramada Plaza Marco Polo Beach Resort! While we appreciate your high rating and that you had a comfortable stay. However, we are disappointed that you had some concerns with your room. Our goal is to provide an exceptional experience for each of our guests; therefore, we regret not meeting all of your expectations. We are grateful for your feedback and your patience. It was our pleasure hosting you, and we hope to do so again on your next visit to the city.Thank you,Guest Relations

Dear Osiris, Thank you for choosing Ramada Plaza Marco Polo Beach Resort and sharing your experience. we were delighted to learn that the service provided by Beatriz surpassed your expectations. We will enjoy sharing your compliments to recognize her for a job well done. Thanks for choosing our resort, and we trust you will return for another outstanding experience!Thank you,Guest Relations

Dear Sergey, Thank you for taking the time to share your feedback. we want to apologize that the room type you requested was not available. We regret any frustration and inconvenience this caused and are very grateful for your patience. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. We sincerely apologize for the cleanliness issues you came across and have shared your comments with the appropriate individuals as we strive to improve our guest experience. We hope that we will have a future opportunity to show you the exceptional stay we are committed to providing every guest.Thank you,Guest Relations

Dear Ban, Thank you for being our guest and for the feedback. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our property, as this is an essential priority. We will address your comments with our housekeeping associates to ensure this is not repeated and taken care of. We understand your frustration and are grateful for your patience in these matters. Your valuable feedback is much appreciated, and we hope you will revisit as we would welcome another opportunity to make your next stay exceptional.Thank you,Guest Relations

Dear M.Sarah, Thank you for choosing our resort and taking the time to rate your stay. We sincerely apologize for not meeting some of your expectations and for the inconvenience caused due to the maintenance issues you encountered in your room. We have shared your comments with the relevant team to make the necessary repairs. We are also sorry for the cleanliness concerns you outlined during your stay. We have shared your comments appropriately and are grateful for your patience. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Thank you,Guest Relations

Dear Asael, Thank you for being our guest and for your your feedback. While we are glad to read that you loved our location, we are sorry for not meeting your expectations with regard to the pool timings and regret the inconvenience it caused. We appreciate you choosing our resort and hope you will give us an opportunity to provide you with a better experience the next time your travels bring you this way.Thank you,Guest Relations

Dear Rolando, We are thrilled you were pleased with every aspect of your stay with us! Thank you for sharing that from check-in to departure, you appreciated the level of service, hospitality and overall experience. All of us at Ramada Plaza Marco Polo Beach Resort look forward to having you stay with us again.Thank you,Guest Relations

Dear Edgar, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered with the housekeeping issues in your room. This is not typical of our usual standard, and we regret not meeting your expectations. Please be assured that your comments will be addressed with the appropriate team to ensure it is not repeated moving forward. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back to provide you with the hospitality we are known for.Thank you,Guest Relations

Dear Saulius, Thank you for choosing Ramada Plaza Marco Polo Beach Resort and for sharing your feedback. We are happy you were able to relax and enjoy our oceanfront location and proximity to restaurants and shops. We are also glad you appreciated our courteous associates. It was a pleasure having you as our guest, and we hope to see you again on your next trip to the North Miami Beach area.Thank you,Guest Relations

Dear Alex, Thank you for choosing Ramada Plaza Marco Polo Beach Resort. We are glad you had an overall pleasant stay. However, we regret not meeting all of your expectations and sincerely apologize for the issues you encountered in your bathroom. We will share your remarks with the appropriate teams. Thank you again; we hope to welcome you back in the future.Thank you,Guest Relations

Dear Guest, It is wonderful to know you enjoyed everything about your time at Ramada Plaza Marco Polo Beach Resort and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Thank you,Guest Relations

Dear Heather, Thank you for staying with us and taking the time to provide feedback. We are sorry you did not receive the courteous service we are known for providing. Our main goal is ensuring the comfort and satisfaction of our guests, and we apologize for letting you down. We encourage you to try us again soon as we are sure you will have a much better experience. Thank you,Guest Relations

Dear Rezart, Thank you for your continued patronage, and we appreciate your loyalty. We are glad you had a perfect stay and that the exceptional hospitality provided by our associates met your expectations. It will be a pleasure to share your compliments with them. Thank you again for being our guest; we look forward to welcoming you back again soon for another seamless visit.Thank you,Guest Relations

Dear Dominic, Thank you for choosing Ramada Plaza Marco Polo Beach Resort. We are pleased to know that you had an overall pleasant stay. However, we regret not meeting all of your expectations and are sorry that you felt our property needed updating. Guest feedback gives us valuable insight to improve our guest expereince; therefore, we appreciate all of your comments. Thank you again; we hope to welcome you back in the future for an exceptional visit you deserve.Thank you,Guest Relations

Dear Marie-Lisa, Thank you for choosing Ramada Plaza Marco Polo Beach Resort. We are thrilled to know that you had a perfect stay and that we exceeded your expectations. Thank you again for being our guest; we look forward to your next visit.Thank you,Guest Relations

Dear Roman, Thank you for choosing Ramada Plaza Marco Polo Beach Resort and for sharing your feedback. We are happy you were able to relax and enjoy our oceanfront location and proximity to restaurants and shops. It was a pleasure having you as our guest, and we hope to see you again on your next trip to the North Miami Beach area.Thank you,Guest Relations

Dear Josée, Thank you for the constructive feedback. We are very sorry for the issues you encountered regarding the elevators and the difficulties you endured due to the noise disturbance during your stay. We certainly understand the frustration you must have felt and are grateful for your patience in these matters. Please know that our front desk is always available to make your time with us more comfortable. Furthermore, we sincerely apologize for any disturbances from nearby guests. We strive to provide our guests with a clean and comfortable visit but regret that this was not your experience. Thank you for helping us enhance our hospitality, and we hope to be your hotel of choice the next time your travels bring you our way. We wish you all the best with your future travels.Thank you,Guest Relations

Dear Gulnoza, We are delighted you enjoyed your oceanfront room at Ramada Plaza Marco Polo Beach Resort! Thank you for sharing the beauty of a simple sunrise over a vast ocean -- we could almost hear the waves gently washing on shore. Thank you for being our guest and for sharing these memories. We look forward to seeing you again.Thank you,Guest Relations

Dear Kevin, Thank you for returning to Ramada Plaza Marco Polo Beach Resort for another spectacular stay! We appreciate your compliments about our well-appointed accommodations. We are also glad you had a great time at our poolside bar and that our bartender took good care of you. However, we apologize for not meeting some of your expectations and for the issues you had with our elevators. We will follow up on this appropriately, and we are grateful for your feedback. We value your loyalty and hope to have the privilege of welcoming you back soon.Thank you,Guest Relations

Dear Linda, Thank you for the constructive feedback. We sincerely apologize for the issues you encountered during your stay and for the lack of empathy our associates have shown. We strive to provide our guests with a relaxing and seamless visit but regret that this was not your experience. We certainly understand the frustration you must have felt and the major inconvenience it caused. We will review your remarks with the appropriate individual to ensure a better guest experience going forward. We hope your son is doing well now, and we would like to welcome you back in the future for the exceptional hospitality you deserve. Thank you once more for your patience.Thank you,Guest Relations

Dear Joao, Thank you for choosing Ramada Plaza Marco Polo Beach Resort. We are glad you had a relaxing stay and that we exceeded all of your expectations. Thank you again for being our guest; we look forward to your next visit.Thank you,Guest Relations

Dear Roberto, Thank you for choosing Ramada Plaza Marco Polo Beach Resort. We are pleased to know that you had an overall enjoyable stay. However, we sincerely apologize for your concerns regarding our towels and the inconvenience it may have caused. We certainly understand the frustration you must have felt and appreciate your patience in this matter. We will share your issue with the appropriate individuals to ensure a better guest experience going forward. Thank you again; we hope to welcome you back in the future for the exceptional visit you deserve.Thank you,Guest Relations

Dear Steven, Thank you for staying with us and sharing your concerns. Every member of our team strives to provide outstanding service, so we are sorry to have let you down this time. We are also sorry our resort did not meet all of your expectations. We agree there are areas within the hotel that are beginning to show their age. We have recently renovated some of the public areas and a number of guest rooms and will continue renovating and refreshing more rooms this year. Until all rooms are refreshed, our goal will be to deliver the best service of any resort in the area, and we hope you'll make plans to stay with us again!Thank you,Guest Relations

Dear David, Thank you for the review and for taking the time to recognize our resort. We are delighted you enjoyed your stay with us and appreciate your compliments on the excellent service you received by our front desk associate, Whitney. We look forward to welcoming you back to Ramada Plaza Marco Polo Beach Resort in the future!Thank you,Guest Relations

Dear Raquel, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit.Thank you,Guest Relations

Dear Gyulperi, Thank you for staying with us and reviewing your experience. We realize the importance of first impressions, and fresh, clean accommodations are absolutely necessary to set the tone for a great stay. We apologize for the oversights in the preparation of your room, and we thank you for your patience as we corrected these problems. We are also sorry for the issues you had with our concierge. We take these reviews seriously, and your feedback is being evaluated with our team to ensure these concerns are not repeated. Again, we apologize, and we hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Thank you,Guest Relations

Dear Sandra, Thank you for choosing us for your stay and for sharing your thoughts. Your feedback helps us enhance our services and better serve you in the future. We look forward to the opportunity to welcome you back again.Thank you,Guest Relations

Dear Pesach, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. This will be addressed appropriately, and we are very grateful for your patience. We regret the inconvenience caused, and please allow us to regain your trust by staying with us again whenever your travels bring you back to this area.Thank you,Guest Relations

Dear Kaila, Thank you for taking the time to share your comments. Please accept our sincerest apologies for our resort not meeting your expectations and for the difficulties and inconvenience caused you. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns with our housekeeping staff to ensure we are well-poised to serve you better during your next stay. We understand your frustration and are grateful for your patience in this matter. We hope you will give us another chance to prove that we are committed to providing outstanding guest service and accommodations. Thank you,Guest Relations

Dear Deborah, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Ramada Plaza Marco Polo Beach Resort. We look forward to your return and wish you all the best with your future travels.Thank you,Guest Relations

Dear Laura, We are glad we were able to provide you with an overall pleasant stay. However, we want to apologize for the issues you had with our elevators during your visit. We certainly understand your frustration, and we are very sorry for the temporary inconvenience. We will address this appropriately, and we want you to know we are very grateful for your patience. We are also sorry for the concerns you experienced in the lobby and pool area. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. We appreciate hearing from our guests as we continually strive to improve our services. We hope you will revisit for a much-improved stay.Thank you,Guest Relations

Dear Gary, Thank you for taking the time to rate your experience with us. We apologize for any inconvenience you faced during your stay. We appreciate our guests' valuable feedback as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you back to our hotel in the future. Thank you,Guest Relations

Dear Irakli, Thank you for choosing our resort and taking the time to rate your stay. We are sorry we did not live up to your expectations or ours, and we hope you will give us another chance to provide you with the excellent service you should always expect from us. Please accept our apologies for the issues that impacted your rating. Thank you,Guest Relations

Dear Marina, Thank you for choosing Ramada Plaza Marco Polo Beach Resort and for sharing your feedback. We are happy you were able to relax and enjoy our oceanfront location along with our relaxing and spotless accommodations. It was a pleasure having you as our guest, and we hope to see you again on your next trip to the North Miami Beach area.Thank you,Guest Relations

Dear Betty, Thank you for taking the time to share your feedback. Although we are glad you liked some aspects of your stay and the pool, we are sorry for the difficulties with the elevator and the inconvenience this caused. We appreciate your valuable feedback; we will address this properly. We hope to have the opportunity to provide you with a flawless visit the next time you are in the area.Thank you,Guest Relations

Dear Josh, Thank you for being our guest and for the candid feedback. We sincerely apologize for the cleanliness concerns you encountered in your room and the inconvenience it may have caused. We will share your issues with our housekeeping team. We also regret your disappointment with our pool area due to other guests. Guest feedback gives us valuable insight to improve our accommodations and guest experience; therefore, we appreciate your comments. We hope to have the opportunity to welcome you back.Thank you,Guest Relations

Dear John,Thank you for being our guest and for your feedback. We truly hope your wife is doing better. We genuinely apologize for any negative experience you had while here. We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, and all of our bedding comes with protective coverings to prevent such occurrences. We do understand your frustration and your patience is appreciated. Thank you again, and we wish you all the best with your travels.Thank you,Guest Relations

Dear Katherine, Thank you for choosing our resort and taking the time to share your experience. We are sorry for not meeting some of your expectations and the disappointment you had with the overall look and feel of the property. Your valuable comments will be shared appropriately to ensure a better guest experience going forward and will use them for future improvements. We also deeply regret the concerns you had with the fire alarm in your room; however, we are happy that our staff resolved this to your satisfaction but wanted to apologize for this inconvenience. We also appreciate you pointing out other areas where we can improve. We do understand your frustrations and are grateful for your patience in these matters. We hope you will change your mind and give us another opportunity to host you. Thank you,Guest Relations

Dear Naftali, It was a pleasure having you as our guest at Ramada Plaza Marco Polo Beach Resort. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Thank you,Guest Relations

Dear Naftali, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Ramada Plaza Marco Polo Beach Resort, and we look forward to welcoming you again soon. Thank you,Guest Relations

Dear Karen, We are glad you enjoyed your time at Ramada Plaza Marco Polo Beach Resort. Thank you for your nice rating, and we look forward to your next visit.Thank you,Guest Relations

Dear Amber, Thank you for choosing Ramada Plaza Marco Polo Beach Resort and for your excellent rating. We are pleased to read that you loved our fantastic location in addition to devoted associates. Having said that, we are disappointed that we had one elevator down for unplanned maintenance. We apologize for the inconvenience this caused, and we sincerely appreciate your patience. Thank you once more for your feedback; we look forward to being of service the next time you are in the area.Thank you,Guest Relations

Dear Lily, Thank you for choosing our hotel and for your candid rating. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Thank you,Guest Relations

Dear Victor, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that can help us identify areas where we may need additional attention. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience that we are known for providing.Thank you,Guest Relations

Dear Lev, Thank you for the nice rating of Ramada Plaza Marco Polo Beach Resort. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again on your next visit to our area.Thank you,Guest Relations

Dear Etty, Thank you for choosing Ramada Plaza Marco Polo Beach Resort. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Thank you,Guest Relations

Dear Vera, We appreciate you taking the time to leave your generous rating regarding your recent visit to the Ramada Plaza Marco Polo Beach Resort. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We hope that we will have a chance to host you again in the future. Thank you,Guest Relations