When I arrived at the hotel, the front office staff refused to give me my room. According to the Expedia website, I had booked a superior sea view room that sleeps 4. They said our room only fits a maximin occupancy of two. They asked for proof. I should send them a screenshot of your website, which I will attach below as proof. After showing them the proof, they refused to help our situation. I had just landed from a long and stressful flight and just wanted to go to my room. They made me wait for 3.5 hours in the lobby until they agreed to take me to my room because only two people would stay there. At this point, I was frustrated and irritated. The front desk staff was rude, unprofessional, and useless. They told me to call Expedia; I asked them to allow me to use their phone, which they refused. At one point, they said, "we will not help you anymore". I paid lots of money to arrive at Bodrum early to start my vacation and enjoy my day, but I wasted around 3.5 hours getting to my room.
my daughter arrived later that evening at 10 PM local time. They refused to let her into the hotel gates and asked for her passport. They did not even let her wait in the lobby, leaving her outside on the side of the road with her luggage. They said she needed to book a room separately. I was under high stress as I was concerned about the safety and well-being of my daughter. They did not give her minimal human respect unless she had paid for a separate room. She stayed outside the hotel ga