Facciata della struttura - sera/notte

Recensioni per Hilton Garden Inn Milford

3 out of 5
Hilton Garden Inn Milford
291 Old Gate Lane, Milford, CT

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 441 su 1001 recensioni" "
Valutazione di 8 - Buono. 292 su 1001 recensioni" "
Valutazione di 6 - Soddisfacente. 131 su 1001 recensioni" "
Valutazione di 4 - Scarso. 82 su 1001 recensioni" "
Valutazione di 2 - Terribile. 55 su 1001 recensioni" "

8,4/10

Pulizia

8,6/10

Personale e servizio

7,6/10

Servizi

8,0/10

Condizioni e dotazioni della struttura

8,0/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Filippo

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a marzo 2022
Risposta di Renee Channell, il giorno 12 mar 2022
Thank you for choosing the Hilton Garden Inn Milford. We are so glad you enjoyed your stay and look forward to your next visit!!

10/10 Eccellente

Nicolino

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2020
Risposta di Nicole Harris Front Office Manager , il giorno 8 gen 2020
Thank you very much for recently staying with us and especially for taking time to complete the Guest Satisfaction Survey with positive scores.  We are very happy you enjoyed your stay with us. Our staff takes a lot of pride in providing each guest with excellent service and we are able to use these surveys to praise them and/or to improve future guest experiences.  We all appreciate you choosing to stay with us!  Thanks again and we hope you will stay with us again in the future.

8/10 Buono

Jinsong

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 29 apr 2024
Jinsong, it's wonderful to hear that you had a good experience at the Hilton Garden Inn Milford. The team appreciates your feedback and we hope to welcome you back in the future.

4/10 Scarso

Kwanasia

Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
While at check in the front desk clerk heard me speak with my children about the pool and going. We go up to the room and moments later the pool is closed. I asked the front will the pool be closed all day? She said yes. We go back updatil
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 1 apr 2024
Kwanasia, we regret any confusion you experienced during your stay regarding the pool hours. We understand how important these amenities are, especially when traveling with children. Please know that our pool hours and closures are shared with our guests as they become necessary, for reasons such as maintenance or safety concerns. We appreciate your feedback and hope we can meet your expectations on your next visit.

10/10 Eccellente

Sara

Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 14 apr 2024
Thank you for the fantastic rating, Sara!We strive to make all of our guests feel welcome and relaxed during their time at Hilton Garden Inn Milford! We can't wait to see you again soon.

10/10 Eccellente

BEATRICE

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 19 mar 2024
Beatrice, it's splendid to hear that you had an exceptional stay at Hilton Garden Inn Milford. We appreciate your support and high rating. We hope to welcome you back on your next journey.

10/10 Eccellente

Sheldon

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent service
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 11 mar 2024
Sheldon, it's wonderful to hear that you experienced excellent service at Hilton Garden Inn Milford. Our team members strive to provide top-notch service to ensure our guests' stay is memorable. We look forward to welcoming you back on your next visit.

8/10 Buono

Edward

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good and convenient location
Soggiorno di 5 notti a marzo 2024
Risposta di Customer Service, il giorno 8 mar 2024
Edward, we're delighted to hear that Hilton Garden Inn Milford's location met your convenience needs. Your feedback is much appreciated; we hope to host you again in the future.

10/10 Eccellente

Emily

Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 3 notti a marzo 2024
Risposta di Customer Service, il giorno 6 mar 2024
Emily, thank you for choosing Hilton Garden Inn Milford. It's wonderful to hear how much you enjoyed your stay. Given the opportunity, our team members would be delighted to welcome you back for yet another stellar experience. Safe travels!

10/10 Eccellente

Love-Lynne

Soggiorno di 2 notti a febbraio 2024
Risposta di Customer Service, il giorno 23 mar 2024
Love-Lynne, it's fantastic to hear that your stay at Hilton Garden Inn Milford was top-notch. We're delighted and look forward to having you with us again on your next trip.

10/10 Eccellente

Donna

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 3 mar 2024
Donna, it's fantastic to hear that your stay at Hilton Garden Inn Milford was evidently satisfying. We're thrilled your experience was a memorable one and we look forward to having you with us again in the future. Safe travels!

10/10 Eccellente

Mohamed

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The hotel is amazing and the staff is very kind and helpful
Soggiorno di 3 notti a febbraio 2024
Risposta di Customer Service, il giorno 1 mar 2024
Mohamed, it warms our hearts to hear such wonderful comments. We're thrilled that your experience at Hilton Garden Inn Milford was so positive, and that our team members showed you the kindness and assistance you deserve. We hope to welcome you back for another exceptional stay soon.

6/10 Soddisfacente

Catherine

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 21 feb 2024
Catherine, thank you for your rating. It seems there might have been some aspects of your stay that could have been improved. We would appreciate further details, allowing us to use your feedback to enhance services. We hope you'll allow us the opportunity to make your next visit more enjoyable.

10/10 Eccellente

Robert

Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 13 feb 2024
Robert, thank you for taking the time to rate your stay at Hilton Garden Inn Milford. We're delighted to see such a high rating and hope it means you enjoyed your visit. Looking forward to hosting you again in the future. Safe travels until we meet again!

10/10 Eccellente

Lessie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
I was satisfied with my experience staying at the property. Thanks
Soggiorno di 3 notti a febbraio 2024
Risposta di Customer Service, il giorno 9 feb 2024
Lessie, it's wonderful to hear about your satisfying stay at the Hilton Garden Inn Milford. We are most appreciative of your words of thanks. We hope your future experiences with us will be just as enjoyable!

10/10 Eccellente

Eugene

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very friendly staff. Room was very clean. Located atound shopping restaurants, annything else you might need.
Soggiorno di 3 notti a febbraio 2024
Risposta di Customer Service, il giorno 4 feb 2024
Eugene, we're thrilled to know that your stay at the Hilton Garden Inn Milford was enjoyable. Our team members strive to provide exceptional service and it's wonderful to hear you found them friendly. We're also glad that you appreciated our clean rooms and convenient location. We hope you'll make us your go-to destination should your travels bring you back to our area. Safe travels!

6/10 Soddisfacente

Megan

Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 21 mar 2024
Megan, thank you for taking the time to rate your stay at Hilton Garden Inn Milford. It seems we did not quite live up to your expectations. We value your feedback as it offers us the opportunity to improve. We're keen in providing our guests a more satisfying experience on their next stay with us. We hope to see you again.

2/10 Terribile

Tiarrah

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
DO NOT STAY HERE!!!!! They are unprofessional and will charge your card for unnecessary fees and tell you it’s for damages when there is no damage to the room. They state there are to be no parties but how can two people be a party? They give you the run around when you call to ask about the charge and plus the hotel is unsafe because it’s under construction and they have you walking right through the work as you get off the elevator. I am highly upset as this was the worst stay I’ve had and I always book with this company and have never had any issues. Corporate did not help resolve the issue only advised me to reach back out to the hotel
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 2 feb 2024
We appreciate you taking the time to share your feedback, Tiarrah. Our records indicate that we had found evidence of smoking and the hosting of a party in your room. The charge was for a deep cleaning fee.

10/10 Eccellente

Jill

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was very friendly, and room was newly renovated and clean.
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 29 gen 2024
Jill, we're thrilled to hear you found our team members at Hilton Garden Inn Milford to be very friendly and your room to be refurbished and pristine. We sincerely appreciate your review and can't wait to welcome you back for another great stay.

6/10 Soddisfacente

Adele

Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 3 notti a gennaio 2024
Risposta di Customer Service, il giorno 29 gen 2024
We appreciate the feedback, Adele.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

6/10 Soddisfacente

Laura

Viaggio di coppia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Lots of construction, knowing that ahead of checking in would have been helpful. Charges for Breakfast that i have never before encountered at a Hilton Property.
Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 17 gen 2024
Laura, thank you for taking the time to share your thoughts. It is regrettable to hear that you experienced unexpected disturbances during your stay. We aim to communicate any on-site activities and amenity information as accurately as possible. Your feedback is tremendously valuable and will be considered in our ongoing efforts to enhance guests' experience. We hope to have the opportunity to alter your impression on a future visit.

2/10 Terribile

Audrey

Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a dicembre 2023
Risposta di Customer Service, il giorno 8 gen 2024
We appreciate your feedback, Audrey.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

2/10 Terribile

manuel

Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 3 gen 2024
We appreciate your feedback, Manuel.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

8/10 Buono

Gail

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
This hotel is undergoing massive renovations. This was not fisclosed at booking.
Soggiorno di 2 notti a dicembre 2023
Risposta di Customer Service, il giorno 13 gen 2024
Gail, it's regrettable to hear about your experience regarding the current modifications happening. We aim to keep our guests informed at all stages and apologize if this hasn't been the case for you. We appreciate your understanding during this transition as we strive to enhance our facilities at Hilton Garden Inn Milford. Your patience is greatly appreciated and we hope to make your future stay more comfortable and enjoyable.

6/10 Soddisfacente

Daniel

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
They could use an upgrade with furniture/appliance
I did not like the fact that I was not told the facility was under construction and the pool has a strong smell of ammonia and mold and if you look inside the pool along the walls of the pool it has mold... I think the communication could be a little better. We should have had gotten a complimentary breakfast due to the conditions that we had to endure upon our stay
Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 1 gen 2024
Daniel, thank you for bringing these matters to our attention. We deeply regret that you were not fully informed about the ongoing work and any inconveniences faced during your stay. Taking your feedback into account, we'll look into ways to improve our communication and will also conduct a thorough inspection of our amenities to ensure a high standard of cleanliness. While we don't typically offer complimentary breakfast as standard, we'll certainly review this based on guest experiences and satisfaction. We hope to have the opportunity to serve you better in the future.

6/10 Soddisfacente

Robert

Soggiorno di 1 notte a ottobre 2023
Risposta di Customer Service, il giorno 31 dic 2023
We appreciate the feedback, Robert.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

2/10 Terribile

Kristin

Soggiorno di 1 notte a dicembre 2023
Risposta di GZ, il giorno 29 dic 2023
Thank you for taking the time to complete our guest satisfaction survey. I'd like to apologize for the negative experience you had at our hotel. We always want to exceed our guests' expectations and we clearly fell short of that in this case. The next time you are in Milford, should you choose to stay with us, please reach out to me directly so that I may arrange an exceptional lodging experience for you! Thank you again!!

10/10 Eccellente

shontisha

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di Customer Service, il giorno 17 dic 2023
Thanks for the perfect rating, Shontisha!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hilton Garden Inn Milford.Have a wonderful day!

10/10 Eccellente

Phillip

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a dicembre 2023
Risposta di Customer Service, il giorno 13 dic 2023
Phillip, it sounds like your stay at Hilton Garden Inn Milford left nothing to be desired. We're delighted to be the hotel of your choice and we're already looking forward to your next visit. Thank you for your high rating on Hotels.com. Safe travels!

6/10 Soddisfacente

susan

Viaggio di coppia
Non mi è piaciuto: Condizioni e dotazioni della struttura
The pool was not working on arrival , the carpet was really dirty in the corridor. The windows opened which was great, the pillows were great, and it was close to Silver Sands state park which is fabulous
Soggiorno di 1 notte a ottobre 2023
Risposta di Gaz, il giorno 3 nov 2023
Thank you for your feedback. Please contact us on your next trip and we will make it right!

2/10 Terribile

Viaggiatore verificato

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
Unexplained Charges on my card
I booked the reservation through Hotels.com with no issues. When i got to the hotel they told me they needed my card to put a $100 hold on for incidentals. My card was then charged $271.86, and another pending charge of $371.86. No one could explain to me why I was charged those amounts but now I was being charged over $950 for this 2 day stay with now limited funds for my trip since my bank account was tied up from these additional charges. I was told it would take 3-5 days for those charges to be reversed. I am very disappointed with the fact that it happened and the interaction I had with the front desk staff. I doubt I will stay there again.
Soggiorno di 2 notti a ottobre 2023
Risposta di Gaz, il giorno 30 ott 2023
Hello, Thank you for choosing the Hilton Garden Inn Milford! I did see that the Virtual Credit Card by the third party had been replaced in error of opting in for the Digital key, I apologize for the inconvenience you endured during your weekend. I did refunding your card after getting the correct Virtual Credit Card on. In appreciation of your patience I did grant a "Be My Guest" Certificate to you which will get to you within 30 days. With this Certificate it will cover a one night stay at any Hilton Garden Inn participating, please call desired property before booking as there are guidelines to the use of said certificate. If you have any further questions or concerns please do not hesitate to contact the property. Thank you again for your stay with us.

8/10 Buono

Stacy

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di Gaz, il giorno 30 ott 2023
Thank you for staying with us, We hope to see you again soon!

10/10 Eccellente

Mark

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Having a great time locally
We had a wonderful time Great ambiance and well informed courteous staff at this hotel Walking distance to many things to do Definitely would go back again
Soggiorno di 2 notti a ottobre 2023
Risposta di Gaz, il giorno 30 ott 2023
Thank you so much for your stay and feedback! We are glad you enjoyed your stay with us and hope to see you again soon!

10/10 Eccellente

Marie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a ottobre 2023
Risposta di Gaz, il giorno 29 ott 2023
Thank you for choosing us for your trip! Hope to see you again soon at the Hilton Garden Inn Milford!

2/10 Terribile

William

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
They have Level 2 EV chargers limited to a 5 hour charge over night. Am I really supposed to move my car at 3 AM? Utter idiocy!!
Soggiorno di 1 notte a ottobre 2023
Risposta di Gaz, il giorno 29 ott 2023
Hello, Thank you for your stay! We do not expect you to have your car moved in the middle of the night. We understand if you leave your car in the spot until your departure next day. We appreciate your feedback and choice in us; Hope to see you on your next trip!

10/10 Eccellente

Michael

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di Gaz, il giorno 30 ott 2023
Thank you so much for your stay with us!

8/10 Buono

Sandra

Soggiorno di 2 notti a ottobre 2023
Risposta di Gaz, il giorno 13 nov 2023
Thank you for your stay with us! Greatly appreciate your business!

6/10 Soddisfacente

Margaret

Soggiorno di 1 notte a ottobre 2023
Risposta di Gaz, il giorno 8 nov 2023
Thank you for your stay! Please let us know if we can better your experience on your next trip!

8/10 Buono

eric

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
got there just before 3, couldn't check in right away because room wasn't ready
Soggiorno di 1 notte a ottobre 2023
Risposta di Gaz, il giorno 11 ott 2023
Thank you for your feedback. I apologize for falling short of our standard. Please contact me if you happen to book a stay at our property again.

8/10 Buono

Olivier

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very quiet night. Outstanding team.
Soggiorno di 1 notte a ottobre 2023
Risposta di Gaz, il giorno 11 ott 2023
We are very glad you enjoyed your stay! Until next time!

6/10 Soddisfacente

Jennifer

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Will not stay there again.
Apparently they let a soccer team have a late check out which resulted in being told our room would be ready 1-2 hrs after 3:00pm. All she offered was a list of area restaurants. Room was definitely not thoroughly cleaned, with great fingerprints all over the door and Cheerios on the chair.
Soggiorno di 1 notte a ottobre 2023
Risposta di Gaz, il giorno 9 ott 2023
Thank you for your feedback as it helps best understand our guest's stay! I apologize for your experience with the check in wait and the condition of your room. I am very sorry that our staff did not take care of you the best they could. I see that you are a Hilton Honors member. I am going service recover 25% off of your rate. I hope this does not hinder any future stays with the brand. Thank you for your stay and we hope to see you again.

10/10 Eccellente

Amy

Soggiorno di 1 notte a ottobre 2023
Risposta di Gaz, il giorno 26 ott 2023
Thank you so much for choosing us here at the Hilton Garden Inn Milford! We hope to see you on your next trip!

8/10 Buono

Elizabeth, Hartford

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I really loved the breakfast included in my stay. What I don’t like is that I was charged twice and must wait 10!days for refund to my charge card. I prepaid via Expedia then got messages from hotel to get honors app to get digital key and it would not let me finish until I entered a credit card. Hotel then charged me on morning of checking in day and I had to wait on phone while Expedia called and sorted it out with hotel. My advice to others is do not get digital key before checking in.
Soggiorno di 1 notte a settembre 2023
Risposta di Gaz, il giorno 6 ott 2023
I apologize for the billing error you encountered for your stay but am very glad you enjoyed our fine breakfast. I am going to send you a "Be My Guest" Certificate good for one night at any Hilton Garden Inn, excluding blackout dates. I will contact you soon to get the proper mailing address. Thank you for your stay and loyalty!

8/10 Buono

Gillian

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a settembre 2023
Risposta di Gaz, il giorno 5 ott 2023
Thank you for your stay with us here at the Hilton Garden Inn Milford!

10/10 Eccellente

Chris

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property was great for what we needed. The hotel listing says there is a shuttle for up to 5 miles, however the front desk said that was not the case. That was quite disappointing as we needed a few things from the local Target, but everything else was nice.
Soggiorno di 3 notti a settembre 2023
Risposta di Gaz, il giorno 5 ott 2023
Thank you for your stay and feedback! We do understand your frustration with the shuttle and hope it does not hinder future stays with us!

8/10 Buono

Allan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di Gaz, il giorno 5 ott 2023
Thank you for your stay! We hope to see you again soon!

10/10 Eccellente

Sheryl

Soggiorno di 1 notte a settembre 2023
Risposta di Gaz, il giorno 23 ott 2023
Thank you for your stay! We hope you choose us again next trip!

10/10 Eccellente

Divina

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great stay clean staff friendly
Soggiorno di 4 notti a settembre 2023
Risposta di Gaz, il giorno 11 ott 2023
Thank you for staying with us! We hope to see you again soon!

10/10 Eccellente

Adam

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We loved our stay at this hotel! The staff was efficient and nice. Our room was very clean and extremely comfortable. We would definitely stay here again
Soggiorno di 1 notte a settembre 2023
Risposta di Gaz, il giorno 21 set 2023
Thank you so much for your glowing review and your stay with us!

10/10 Eccellente

Mortimer

Soggiorno di 1 notte a settembre 2023
Risposta di Gaz, il giorno 20 set 2023
Thank you for your stay with us here at the Hilton Garden Inn Milford!