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Recensioni per Super 8 by Wyndham Mobile I-65

2 out of 5
Super 8 by Wyndham Mobile I-65
700 West I-65 Service Road South, Mobile, AL

Recensioni

6,6
Valutazione di 10 - Eccellente. 235 su 1001 recensioni" "
Valutazione di 8 - Buono. 265 su 1001 recensioni" "
Valutazione di 6 - Soddisfacente. 178 su 1001 recensioni" "
Valutazione di 4 - Scarso. 149 su 1001 recensioni" "
Valutazione di 2 - Terribile. 174 su 1001 recensioni" "

6,8/10

Pulizia

7,4/10

Personale e servizio

5,6/10

Servizi

6,4/10

Condizioni e dotazioni della struttura

6,4/10

Ecosostenibilità

Recensioni

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Buona soluzione
Albergo economico ma che si distingue per qualità rispetto ai classici motel americani. Non è prevista colazione.

10/10 Eccellente

Shinqua

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Servizi
I greatly appreciated how accommodating respectful and caring the staff was with my family. The rooms were clean and comfortable. We throughly enjoyed our stay.
Soggiorno di 1 notte a maggio 2024
Risposta di Synthia GM, il giorno 9 mag 2024
Thank you so much for your review, I know our staff will love to hear your kind words. We are trying hard to improve our guest experience while staying with us.

8/10 Buono

destiny

Soggiorno di 1 notte ad aprile 2024

2/10 Terribile

Daniel

Viaggio con la famiglia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Checked in wasnt told where my room was wasnt told the wifi password! Tried calling fromt desk phone didn't work. The toilet was broke couldn't sit on it with out it coming up from the floor! I'll never stay here again
Soggiorno di 1 notte a marzo 2024
Risposta di Josh G, il giorno 30 mar 2024
Hello, thank you for staying with us and for taking a moment to share your feedback. I am so sorry that we did not meet your expectations during this stay. I have addressed your concerns with both housekeeping and maintenance, and we will use your feedback to continue fine tuning the guest experience. I hope you will give us a chance to better serve you to the next time you are in the area.

2/10 Terribile

Curtis

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This was an absolute disaster. We booked 2 rooms but only ended up with one because they couldn’t get the doors open. The rooms was dirty and stinky. Used towels in bathroom. Didn’t sleep at all and when I told the morning person they told me they wouldn’t charge me for second room. I feel like I shouldn’t be charged at all. I will make it a point to not recommend this brand to anyone.
Risposta di Josh G, il giorno 26 mar 2024
I am so sorry to hear that your experience did not meet your expectations. We will use your feedback to continue to improve our guest experience, and I will address the issues you have noted with the housekeeping and leadership team. I hope you will give us a chance to better serve you the next time your travels bring you to Mobile.

10/10 Eccellente

Quentin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This is what we would have rated the property if we had stayed there, unfortunately we had to cancel stay with no refund. Never arrived
Soggiorno di 1 notte a marzo 2024
Risposta di Josh G, il giorno 19 mar 2024
Thank you for taking the time to rate your stay with us. i am sorry to hear that you were not able to make your reservation.

2/10 Terribile

James

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Risposta di Josh G, il giorno 19 mar 2024
Thank you for taking a moment to review your stay. I am disappointed to see that we did not meet your expectations. If your travels bring you back to Mobile, I hope you will give us a chance to better serve you.

2/10 Terribile

Reynaldo

Viaggio con la famiglia
Non mi è piaciuto: Pulizia
The faucet was broke and the floor board off!
Soggiorno di 1 notte a marzo 2024
Risposta di Josh G, il giorno 19 mar 2024
Thank you for taking a moment to review your stay. I am disappointed to see that we did not meet your expectations. If your travels bring you back to Mobile, I hope you will give us a chance to better serve you.

2/10 Terribile

Kelvin

Soggiorno di 3 notti a febbraio 2024
Risposta di Josh G, il giorno 20 mar 2024
Thank you for taking a moment to rate your stay. It looks like we fell short of your expectations, and I would like to apologize for that. I hope you will give us a chance to better serve you the next time your travels bring you back to Mobile.

6/10 Soddisfacente

Ayana, Acworth

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e servizi
People were loud, obnoxious and we can smell cigarettes through the vents from outside. The room wasn’t swept and there was hair everywhere
Soggiorno di 3 notti a febbraio 2024
Risposta di Josh G, il giorno 19 mar 2024
Thank you for taking the time to rate your stay with us. I'm sorry to hear that we did not meet your expectations during this stay. I hope you will give us a chance to better serve you the next time your travels bring you to Mobile.

4/10 Scarso

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e comfort della camera
Disappointing
Seemed to be short staffed. Staff that was there was very helpful, but the first 2 rooms that they tried to put us in had not been cleaned. I would not recommend this place
Soggiorno di 2 notti a febbraio 2024
Risposta di Josh G, il giorno 19 mar 2024
Thank you for taking the time to rate your stay with us. I'm sorry to hear that we did not meet your expectations during this stay. I hope you will give us a chance to better serve you the next time your travels bring you to Mobile.

2/10 Terribile

Erica

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
THERE WAS BLOOD SPLATTER AND A BULLET HOLE ON OUR CEILING!!!When we arrived for check in they told us we could not check in due to them being short staffed. The employees were arguing and walking off the job because they didn’t want to clean the rooms so they said we wouldn’t be able to check in for another 4 to 5 hours. There were a lot of guess that had to be cancelled and they were refusing to refund without a manager. They mislead you with the photos from the front lobby but once you get pass that area, it is a roach motel. Completely disgusting!! Doors have to be forced shut or they will not close. I definitely do not recommend!
Soggiorno di 1 notte a febbraio 2024
Risposta di Josh G, il giorno 19 mar 2024
Thank you for taking the time to rate your stay with us. I'm sorry to hear that we did not meet your expectations during this stay. I hope you will give us a chance to better serve you the next time your travels bring you to Mobile.

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro
Buck yeah
Was great slept good on a comfortable bed
Soggiorno di 1 notte a febbraio 2024
Risposta di Josh G, il giorno 19 mar 2024
Thank you for taking a moment to rate your stay with us. I am thrilled to see that we met your expectations, and we look forward to having you again soon.

8/10 Buono

bill

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was a decent place to stay.
Soggiorno di 2 notti a febbraio 2024
Risposta di Josh G, il giorno 19 mar 2024
Thank you for taking the time to rate your stay. We look forward to hosting you again.

2/10 Terribile

Debra

Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 6 feb 2024
We regret that you did not enjoy your stay with us.

8/10 Buono

RENE

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 5 feb 2024
Thank you so much for taking the time to rate us. We hope to have you back with us soon!

2/10 Terribile

Kevin

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Was given a room that had 3 roaches. Then was given room next door. Founds insects in this as well. Was there 3 days. Room was never cleaned on any of the 3 nights. Only left towels in room. Would not ever stay there again. Would sleep in my vehicle. Coffee was not good and watery. Just nothing good.
Soggiorno di 3 notti a gennaio 2024
Risposta di Customer Service, il giorno 5 feb 2024
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thank you for taking the time to bring this to our attention. Our standard housekeeping service for stayovers is replacing towels and trash removal.

4/10 Scarso

Heather

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Dirty
The location was good. The room was dirty & unkept.
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 30 gen 2024
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

4/10 Scarso

Lisa

Viaggio di gruppo, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
No Plug And A Hair Dryer
The bathroom had no plugs….The lamps was rusty. Quick Question: How you going to have a hair dryer without a plug in the bathroom
Soggiorno di 2 notti a gennaio 2024
Risposta di Customer Service, il giorno 24 gen 2024
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

10/10 Eccellente

Darrian

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice
Risposta di Customer Service, il giorno 24 gen 2024
Thank you for your generosity with the rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again.

10/10 Eccellente

Darrian

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice
Risposta di Customer Service, il giorno 24 gen 2024
Thank you so much for leaving us a great rating! We look forward to seeing you next time!

2/10 Terribile

Larry

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Cheap but you get what you pay for. Very cold that night and the heater didn't work. Plumbing in the shower was terrible and no television
Risposta di Customer Service, il giorno 24 gen 2024
We’re so sorry that your experience did not match your expectations. This is on us, and we will regroup with our teams to make further corrections.

2/10 Terribile

Pedro

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Pesimo he inseguro lugar para ospedarse ya que en mi caso me realizaron 2 cobros el dia que hise mi checkout sin mi autorización he incluso sin yo aver proporcionado ningun numero de cuenta ni de tarjeta hackearon mi disposito mobil con solo acceder a la red local wifi uno echo incluso alas 4 de la mañana y el otro se me hizo 3 horas despues cobros echo bajo el nombre de dicho hotel el mismo dia de mi salida,por lo cual no recomiendo este lugar en lo absoluto.
Risposta di Customer Service, il giorno 24 gen 2024
We apologize for your frustrating experience with our hotel. The only charge that was attempted on your card was for the 100 deposit, however that was not the staff's actions; it was the hotel's system balancing the payments and charges automatically overnight. The deposit is also refundable so it would have been a temporary hold if the transaction went through. Your card information came with your reservation made through Expedia. Just to clarify, no one attempted to hack your personal devices from the hotel. Again, we apologize for the confusion and frustration.

2/10 Terribile

Above

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Trash!
Soggiorno di 3 notti a dicembre 2023
Risposta di Customer Service, il giorno 24 gen 2024
We apologize for your frustrating experience with our hotel.

10/10 Eccellente

Doyle

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a dicembre 2023
Risposta di Customer Service, il giorno 24 gen 2024
Thank you so much for taking the time to rate us. We hope to have you back with us soon!

10/10 Eccellente

James

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 3 notti a dicembre 2023
Risposta di Customer Service, il giorno 24 gen 2024
Where words fall short, ratings do the job! Thank you for such gracious ratings! We're happy to learn that we have succeeded in providing a great guest experience at our hotel.

4/10 Scarso

Diana

Non mi è piaciuto: Pulizia, personale e servizio, comfort della camera
El cuarto estaba muy sucio.
Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 24 gen 2024
We’re so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark during your stay.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a dicembre 2023
Risposta di Customer Service, il giorno 24 gen 2024
Receiving a perfect rating from valued guests like you is such a compliment. We are excited to serve you again!

2/10 Terribile

Jesus

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Rooms were old door wouldn't shut correctly roaches crawling on counter ceiling was old no breakfast like it says check out guy was wacked look like he was on crack didn't know what he was doing when we asked for reciept super 8 needs to look at what they are hiring this place needs to be shut down
Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 24 gen 2024
We’re so sorry to hear about your unfortunate experience with our staff. We have shared your feedback with our team in order to improve in these areas. We hope to have the chance to welcome you back again.

8/10 Buono

Janice

Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 24 gen 2024
Thank you so much for leaving us a great rating! We look forward to seeing you next time!

2/10 Terribile

James

Viaggio di coppia, Viaggio di lavoro
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Room door didn’t close properly as well as was missing cover on card reader inside showing wires, bathroom sink area was broken, beds felt damp, stain on ceiling and wall areas , computer chair looked like it came out of dumpster.
Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 24 gen 2024
Thank you for bringing this to our attention. We’re sorry you had a distasteful experience. We will strive to do better.

6/10 Soddisfacente

Ashleigh

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
The woman who checked me in was really nice. It isn't bad but the shower curtain rod is about to fall out of the wall and we had the slam the door for it to actually shut. The GPS directions did not take us to our hotel either.
Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 24 gen 2024
Thank you for your review. We’re sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

2/10 Terribile

Viaggiatore verificato

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Just Bad
The customer service of the staff is horrible!
Soggiorno di 4 notti a novembre 2023
Risposta di Shonda Wilson, il giorno 24 nov 2023
We’re so sorry to hear about your unfortunate experience with our staff. We welcome any additional information about your experience that we could discuss with our staff to improve our customer service experience for our guests.

8/10 Buono

Alexander, Hicksville

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Strong spry smells
Soggiorno di 1 notte a novembre 2023
Risposta di Shonda Wilson, il giorno 24 nov 2023
Thank you for letting us know about this. Your feedback helps us get better. We appreciate you taking your time to leave us a good rating.

6/10 Soddisfacente

Austin

Soggiorno di 4 notti a novembre 2023
Risposta di Shonda Wilson, il giorno 24 nov 2023
We sincerely regret that your experience was less than perfect. We care deeply about ourguests and want to provide the most comfortable experience possible. We hope you give usanother chance soon, so we can share a more positive experience.

10/10 Eccellente

Darrian, Mobile

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean
Soggiorno di 5 notti a novembre 2023
Risposta di Shonda Wilson, il giorno 14 nov 2023
Receiving a perfect rating from valued guests like you is such a compliment. We are excitedto serve you again!

2/10 Terribile

Suzanne

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hair dryer unit came off of the wall, nailed me in the head and despite being plugged in would not turn on. I called the front desk to ask for a replacement and was told I could get one at 8:30 the following morning. I advised I was leaving for the airport between 3-4 and begged to please pull one from a vacant room. After an hour I finally got one. This was following a tub that would not drain and I stood in standing water water as I showered. I have photos of the hair unit, the tiny screw holding it and the multiple holes in the wall where this had been replaced multiple times. I would like a refund or a credit at the very least. The front desk was very nice, however the manager was very unpleasant.
Soggiorno di 1 notte a novembre 2023
Risposta di Shonda Wilson, il giorno 14 nov 2023
We sincerely regret that your experience was less than perfect. We care deeply about ourguests and want to provide the most comfortable experience possible. We hope you give usanother chance soon, so we can share a more positive experience.

2/10 Terribile

Gerald Wayne Adcock

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The property is located centrally, but it requires armed security in the lobby AND patrolling the parking lot, with frequent police presence. My room is missing the smoke detector, there was pee on the bathroom floor, the sink is leaking onto the shelf below it, and the non-smoking room has cigarette burns in the comforter. The first stay here was nothing like this, but this 2nd stay here will be my last. I wish I could leave earlier!
Soggiorno di 2 notti a novembre 2023
Risposta di Shonda Wilson, il giorno 10 nov 2023
Thank you for your review. We’re sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. We will address these issues with the proper departments and make adjustments going forward.

2/10 Terribile

Kelly

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Horrendous
Handicap accessible simply means you can get in the room. No grab bars. Smoke alarm no battery so it was chirping. Front desk said they'd bring us a battery, they didn't. No toilet paper. Pictures are deceiving, it's a motel. Expedia map takes you to wrong side of interstate. The AC worked though.
Soggiorno di 1 notte a novembre 2023
Risposta di Shonda Wilson, il giorno 10 nov 2023
We’re so sorry that your experience did not match your expectations. This is on us, and we will regroup with our teams to make further corrections.

10/10 Eccellente

Darrian, Mobile

Viaggio di lavoro
Non mi è piaciuto: Servizi
The gentleman who checked me in was very very professional knowledgeable and helpful.
Soggiorno di 1 notte a novembre 2023
Risposta di Shonda Wilson, il giorno 6 nov 2023
Receiving a perfect rating from valued guests like you is such a compliment. We are excited to serve you again!

8/10 Buono

Melissa

Viaggio di gruppo, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi
Good stay overall
Soggiorno di 1 notte a novembre 2023
Risposta di Shonda Wilson, il giorno 6 nov 2023
Thank you so much for taking the time to rate us. We hope to have you back with us soon!

2/10 Terribile

John

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Housekeeping was non existent
Soggiorno di 4 notti a ottobre 2023
Risposta di Super 8, il giorno 30 ott 2023
Thank you for bringing this to our attention. We’re sorry you had a distastefulexperience. We will strive to do better.

10/10 Eccellente

Rodney

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di Super 8, il giorno 19 ott 2023
Thank you so much for leaving us a great rating! We look forward to seeing you nexttime!

6/10 Soddisfacente

Joann

Viaggio di gruppo
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
This is Ok for a one night stay. The staff was wonderful and the room was very clean. There was no hot water in the shower. Also the property was littered with cigarette butts.
Soggiorno di 1 notte a ottobre 2023
Risposta di Super 8, il giorno 13 ott 2023
Thank you for bringing this to our attention. We’re sorry you had a distastefulexperience. We will strive to do better.

8/10 Buono

Steve

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a settembre 2023
Risposta di Super 8, il giorno 6 ott 2023
Thank you so much for leaving us a great rating! We look forward to seeing you nexttime!

8/10 Buono

Theodore

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
CulvertJob/SteelMill
My Stay was Very Rejuvenating. I can honestly say that I was more comfortable during My stay at Super8 than My very Own Home. Maids were very attentive. They made sure as to not disturb my room whatsoever whilst cleaning it n changing Linen. The Jewel of This Treasure and The Very Cherry On Top of It All was Night Manager Shae. She knew what I needed begore I even Asked. I would make Stuff up just to yalk with Her. Thank You Shae.
Soggiorno di 3 notti a settembre 2023
Risposta di Super 8, il giorno 2 ott 2023
We are so grateful for your kind words! Thanks for sharing your review with us andthe community.

10/10 Eccellente

Rashonda

Mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di Shonda Wilson, il giorno 2 ott 2023
We appreciate the great rating! We're happy you enjoyed your stay and look forward to seeing you next time!

10/10 Eccellente

Miller

Soggiorno di 1 notte a settembre 2023
Risposta di Super 8, il giorno 30 ott 2023
Thank you so much for leaving us a great rating! We look forward to seeing you nexttime!

8/10 Buono

Steve

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a settembre 2023
Risposta di Super 8, il giorno 29 set 2023
Thank you so much for leaving us a great rating! We look forward to seeing you nexttime!

8/10 Buono

Bree

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Great stay
Soggiorno di 2 notti a settembre 2023
Risposta di Super 8, il giorno 25 set 2023
Thank you so much for leaving us a great rating! We look forward to seeing you nexttime!