Villa | Area soggiorno | TV a schermo piatto, caminetto
Controlla disponibilità

Recensioni per Montagu Springs Resort

3 out of 5
Montagu Springs Resort
Uitvlucht Street, Montagu, Western Cape

Recensioni

7,4

Buono

Valutazione di 10 - Eccellente. 6 su 17 recensioni" "
Valutazione di 8 - Buono. 6 su 17 recensioni" "
Valutazione di 6 - Soddisfacente. 1 su 17 recensioni" "
Valutazione di 4 - Scarso. 1 su 17 recensioni" "
Valutazione di 2 - Terribile. 3 su 17 recensioni" "

7,4/10

Pulizia

7,8/10

Personale e servizio

7,2/10

Condizioni e dotazioni della struttura

9,4/10

Ecosostenibilità

Recensioni

8/10 Buono

Merle

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a gennaio 2022

8/10 Buono

Shafieya

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Our stay was amazing, the staff is great
Soggiorno di 2 notti a gennaio 2022

10/10 Eccellente

Elizabeth

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2021

10/10 Eccellente

lindsey

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Thank you for a great stay
Soggiorno di 2 notti a settembre 2020
Risposta di Rob, il giorno 17 set 2020
Good Afternoon Lindsey, thank you very much for the review and we are happy to hear that you enjoyed your time with us. We look forward to welcoming you back to our Resort in the not too distant future. Regards Rob

4/10 Scarso

S

Non mi è piaciuto: Pulizia e personale e servizio
Resort managed by security guards
On check in we were advised that the office closes at 5pm and for any assistance we should call security.What we were not told is that the telephone lines were down, that we would not have electricity on the Tuesday and that there would be no water. At 8.30am on Tuesday a security guard advised us that the power will be off until 4pm that day. At 4.30 pm the power was back but no water. I then tried contacting the office no answer, then security no answer as the phones were down. I duly drove to security office only to be advised that there is no water and they will deliver water to flush the toilets.I requested to speak to the General Manager, security guard could not oblige with a cell no, he then gave me the resident managers number, who was not available on her cell. Next morning we had water but it was cold, 2 days without being able to shower. I contacted the Manager on duty and inquired why we were not advised of all the above issues and why she did not return my calls. To many excuses to mention, but blamed it all on security for not informing the quest.I also told her about the dirty carpets in our chalet, "look of surprise on her face, but no mention of sending someone to clean it". I mentioned that I would write a review and all she did was shrug her shoulders.The wifi did not work for our entire stay.Well i will never go back there again, I must say that the security guards were very helpful and if they managed the resort it would be a better place to stay!!!!!!!
Soggiorno di 4 notti a luglio 2019
Risposta di Rob Gooderson, il giorno 22 lug 2019
Dear Guest, thank you very much for your review. We sincerely apologise for the negative experience you had during your recent stay with us. All criticism, be it positive or negative is viewed very seriously and is dealt with accordingly. We pride ourselves on the high standard of guest experience that we offer and in your case we obviously failed! On Monday evening we were notified that the electricity would be off in Montagu due to ESKOM that needed to effect urgent repairs. On that same evening we did notify all our guests about the fact that the electricity would be off the Tuesday from 08h00 until 16h00. When the electricity is off this does have an effect the water supply from our local Municipality as the water is provided via pumps from the local reservoir. To add injury to insult, the electricity supply that powers the water pumps was vandalised and the result of this was that the area did not have water until around 19h00 on the Tuesday evening. Unfortunately, we were not informed of this until after the fact. To add to our issues of that time, the TELKOM telephone cables were stolen which resulted in the area not having telephone connections for more than a week. Although the above is by no means an excuse, I wanted to make you aware of the awful situation we were in, which affected your stay with us. I thank you for your comments about my security staff,who did try and assist through this difficult period for us. Again , my sincere apologies about your negative experience and again I thank you for your review, which assists us in improving our all round service and our future Guests experience at our Resort.

8/10 Buono

Manuela

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Hot Springs
Die Anlage ust schon etwas in die Jahre gekommen, allerdings sehr sauber. Lediglich das Herausfinden, welche Armbandfarbe für welchen Badebereich gültig ist war nicht so ganz einfach. Es ffhlt rin verständlicher Übersichtsplan. Insgesamt aber sein Geld wert.
Soggiorno di 1 notte a ottobre 2018
Risposta di Una, il giorno 7 nov 2018
Thank you for your feedback. It is highly appreciated. Regards Una

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Awesome
The weekend was great, we got lost with directions, but arrived safely. The aircon was amazing in the unit, but the bedding, curtains, etc. is a bit old/outdated. Very clean and neat.
Soggiorno di 2 notti a gennaio 2018
Risposta di Rob Gooderson, il giorno 30 gen 2018
Dear Guest, thank you very much for your review. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back to our Resort in the not too disant future. Knd Regards

10/10 Eccellente

Daniel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2017

10/10 Eccellente

Markus

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good service, reception best service ever, if only you can find this professional service in Europe
Soggiorno di 2 notti ad agosto 2017

8/10 Buono

john, Cape Town

Mi è piaciuto: Pulizia e comfort della camera
We left a shopping bag with groceries & a flask in the chalet . The management phoned us as soon as we arrived home to inform us that the cleaning staff had found it & handed it in . Full marks for honesty from all .

2/10 Terribile

varda

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Do me a favor, skip this place!!!
It was really bad!! after booking through Expedia we were promised that we would be able to check in late but when we came the hotel had no documentary about our booking!! we were left to be handled by the security guard who tried to reach his boss ... we had to wait an hour until we could get inside the room and they made us pay a second time the full amount again even though we had the itinerary number and showed document and proof of our payment! they were very primitive and pretty helpless.. I was willing to give them all my credit information incase they would see that the payment did not go through but apparently it was out of the question!! Finally we got into our room to be disappointed by the filthy Place filled with cockroaches sticky surfaces

8/10 Buono

Deon, Cape Town

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Montagu Springs Experience.
Two things disappointed me. The first being the unpleasant experience of the desk staff not being sure of how your booking system works. Despite my card being debited by yourselves, their reception insisted I present my card to be debited again and this happened when I arrived and again the next day. The second was the faulty lights, constantly blocked toilet and the stove that did not work properly. They did respond quickly when I called but my problem was just that it happened again and again. Overall, this is a great place to stay at and I will go again.

10/10 Eccellente

Calla, Bochum, Germany

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Großzügig angelegte Ferienwohnungen
Montagu ist bekannt für Hiking Tours. Man kann direkt am Quartier an den Hot Springs beginnen, wenn der Bach nicht zu viel Wasser führt. Ein anderer Start für zwei anspruchsvolle Wanderungen geht vom Ort aus. Großartige Landschaft. Vom Bloupunt Summit Rundumblick über die weite Landschaft mit Bergketten in der Ferne.

10/10 Eccellente

Stephen USA, Maryland USA

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great place to relax!
Remarkable. There are no words to describe the place. It's quite beautiful and very relaxing. They had ever thing there on site and didn't need to go out for anything. Excellent hiking trails and very scenic. Planning on returning next year.

2/10 Terribile

Amaury, AP

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Original, mais ce n'est pas un hôtel...
En effet, cela ressemble plus un à camping avec bungalows qu'à un hôtel à proprement parler. Les dits bungalows doivent dater des années 60 et ne vendent pas du rêve. C'est sale et moche ! Dommage d'être en Afrique du Sud pour réserver dans ce type d'établissement. Préférer des guest housse... :-)

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia e personale e servizio
Etwas in die Jahre gekommen
Montagu Springs machte den Eindruck, dass seit dem Bau 1988 nicht mehr viel gemacht wurde. In unserem Apartment wurde offensichtlich eine neue Couxh und ein neuer Flat-TV im Wohnzimmer installiert - sonst war alles alt und abgenutzt.

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera