Vacanze a Montecito Heights

Room was warm, air conditioner wasn't working. Refrigerator was not working correct and started leaking. Bed was broken and had a cigarette burn on the sheet and a tear as well. Bathroom vent was not working at all. Had rust on the shelves in the bathroom. Outlets were not working as well. Overall stay was bad.

When I walked down the hall to my room and saw the worn carpets and dirty elevator (finger prints and dirt all around the bottom of the elevator) I had a feeling I made a mistake booking here. The initial room I was given smelled badly of mold and old carpet. The couch was so dirty and stained it looked like it came from a seedy motel out of a movie. It was disgusting. I called down to have my room changed and the front desk said they had to have a manager do that. I had to call them twice to make it happen. The second room was much nicer but still dated. It at least did not smell and didn't have stains on the furniture. It makes me wonder whether they decided that I would be fine 1 star room, or their management is so inept to not know which rooms should be taken out of rotation and fixed. It took me a full 24 hours to get over the horror, and I was going to be there for only three days. The incredible views from my second room really helped and the spa quality soaps, shampoos and lotion were also soothing. The bathrooms are really nice. The courts and club were definitely well maintained. There are few staff people there to help and the hallways were a little dingy and creepy. In kindness, I would guess that the hotel (it's no longer a resort) is going through a rough patch. My recommendation for them is to start with doing a better job with the overall cleanliness of the hotel. They should see it from a customer's point of view rather than a check list.

buona la posizione, vicina alla fermata bart, safeway, autostrada. parcheggio sotto l’hotel gratuito. ci sono alcune cose che andrebbero migliorate, quali la colazione troppo esigua, le finiture quali gli infissi e la porta del bagno. per il resto abbastanza nuovi i mobili ed il letto, pulita la camera, buono il set di asciugamani, i saponi, la tv. personale cortese e sorridente.

Diverso rispetto a quanto descritto. Si parla di cucina attrezzata, ma in realtà non sono presenti pentole o stoviglie. I mezzi pubblici sono vicini ma assai costosi ( tragitto in bus 2,10 dollari a tratta,tragitto in Bart per raggiungere il centro da 3,75 a 5,00 dollari a tratta). Camere spaziose. Spiaggia vicina ma non molto godibile.