4/10 Scarso
Ana Paola
11 ago 2025
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Please don’t waste your money. This place has potential, but in its current state, it’s a major disappointment. Marketed as “luxury,” but there's nothing luxurious about it. Even a carnival cruise felt more upscale.
I’m not writing this because I lost money, my work covered the cost of my stay so I'm fine and can be honest. After my stay, I read all of the 1-star reviews and every single one was spot-on. The resort’s responses (“we appreciate your feedback,” “personal preferences vary”) avoid the real issues. So here are the facts vs. feelings:
Fact: Food is not vegan/organic as advertised; frozen Eggo waffles and hash browns at breakfast.
Feeling: Feels cheap and misleading.
Fact: Harsh, bright lighting.
Feeling: More hospital than spa.
Fact: Stained carpets, dirty mini fridge, stained towel at acupuncture.
Feeling: Poor cleaning and upkeep.
Fact: Massage therapist 10 min late.
Feeling: not a luxurious experience.
Fact: Latte made with Cafe Bustelo, charged $10.95.
Feeling: Overpriced.
Many staff were nice, but others seemed tired and disengaged, likely from poor management and constant guest complaints.
Pros: One decent yoga class, beautiful grounds.
Cons: Cleanliness issues, false advertising, low hospitality. Not worth the time or money and I don't want others to fall for it.
Ana Paola
Soggiorno di 1 notte ad agosto 2025
