To be honest, I cannot rate the actual house due to the fact we never made it in. We left our home in IL at 4am with 3 kids in tow (ages 11, 9, and 2) hoping to arrive by dinner. At around 7:30, we arrive at the house which has a gated entrance at the end of the driveway. I checked the email info for a gate code. Nothing. We contact the help line for vrbo. It’s now after 8pm and vrbo states the owner isn’t required to answer between 8pm and 8am. But before they attempt to look for a gate code, we need to send a pic of the gate to them because we sound suspicious. ?!? Sending pic. After confirming we are not criminals, they stated they couldn’t find any code and they would set us up in a motel for the night. At this time, hubby says no, I will walk all our luggage up the hill to the house before I go to a motel. (FYI it’s pouring rain) Vrbo didn’t want to hold and stated for us to call back if we needed further help. Hubby comes back down the hill (drenched) and says, key is not in the location stated in email. Call back vrbo and now told, they can’t find hotel so we will just reimburse you for anything you can find. And now the kids are screaming mad tired. Driving for an hour and finally get into a “hotel.” It had beds. I didn’t notice bugs. That’s about all I can say. Nothing open and now we’re hungry. Let salvage what we can from the groceries we bought BEFORE realizing we couldn’t get into the house. Then pitch the rest because we have no place to put it. “Sleep” in queen bed with toddler. Wake up at 8am exhausted. Call vrbo help. Since we can’t reach the owner, we’ll be happy to pay for 2 nights in a hotel…..WTH! (This is the time I flipped out) I explained to them the child situation and they said they would absolutely make sure we get 2 adjoining suites with full kitchens for our groceries (little late for that) and contact us as soon as the owner is reached. Drive to the hotel. None of their rooms join. Exterior entrance only. That’s a BIG no. Used other web site…Found a 4 bedroom 2 bath house ready by 4pm. No issues. Got settled. Started our vacation. Never called vrbo to tell them we went somewhere else. Figured they would check on us. Nope. 2 days later, the homeowner calls me direct. She’s pretty angry with vrbo. Says she was never told about our stay. Her son and co-owner was never contacted. Very apologetic. Gave personal cell # and offered 20% discount on another visit. I’m sure the house is great. Just don’t book through VRBO.