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Recensioni per Red Roof Inn PLUS+ Mt Pleasant - Patriots Point

2.5 out of 5
Red Roof Inn PLUS+ Mt Pleasant - Patriots Point
301 Johnnie Dodds Blvd, Mount Pleasant, SC

Recensioni

6,8
Valutazione di 10 - Eccellente. 228 su 1005 recensioni" "
Valutazione di 8 - Buono. 291 su 1005 recensioni" "
Valutazione di 6 - Soddisfacente. 223 su 1005 recensioni" "
Valutazione di 4 - Scarso. 139 su 1005 recensioni" "
Valutazione di 2 - Terribile. 124 su 1005 recensioni" "

6,8/10

Pulizia

7,6/10

Personale e servizio

6,0/10

Servizi

6,4/10

Condizioni e dotazioni della struttura

6,4/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Daniele

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad agosto 2021
Risposta di GM, il giorno 15 ago 2021
Thank you for staying with us. We are happy to know you enjoyed your visit and hope to see you again soon.

8/10 Buono

Eulalio

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024
Risposta di Carla RediResponse Specialist, il giorno 1 mag 2024
Hello Eulalio, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Mt Pleasant - Patriots Point and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please do not hesitate to let our front desk know so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

6/10 Soddisfacente

Dennis

Mi è piaciuto: Personale e servizio
Soggiorno di 2 notti ad aprile 2024
Risposta di Adraine Rediresponse Specialist, il giorno 30 apr 2024
Hello Dennis, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ MT PLEASANT - PATRIOTS POINT and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 Eccellente

Brenda

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Olivia RediResponse Specialist , il giorno 24 apr 2024
Hello Brenda, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Mt Pleasant - Patriots Point and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

4/10 Scarso

Keona Dishae

Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
You get what you pay for, not a place I would normally stay. Should of paid the extra money for somewhere more decent, will not recommend this place to anyone. Very outdated, had to purchase cleaning products to mop, clean and sanitize before using anything.
Soggiorno di 2 notti ad aprile 2024
Risposta di Dannielle Rediresponse Specialist, il giorno 23 apr 2024
Dear Keona,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ MT PLEASANT - PATRIOTS POINT. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the upkeep of the room and the unclean state it was in. We take all customer feedback seriously and are deeply disappointed to hear that you had a negative experience. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Thank you again for posting your review. Have a great day.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

4/10 Scarso

Lucinda

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Unhelpful staff making their problem that became my inconvenience even more inconvenient b
Soggiorno di 3 notti ad aprile 2024
Risposta di Dannielle Rediresponse Specialist, il giorno 23 apr 2024
Dear Lucinda,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ MT PLEASANT - PATRIOTS POINT. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the staff not being helpful. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Thank you again for posting your review. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 Buono

Mark

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Front desk and housekeeping were all very friendly and helpful
Soggiorno di 1 notte ad aprile 2024
Risposta di Dannielle Rediresponse Specialist, il giorno 21 apr 2024
Dear Mark,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ MT PLEASANT - PATRIOTS POINT. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the friendly staff we have here at Redroof. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 Terribile

Charles

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Rooms smells bad. Towels not clean. I wont ever stay there again. Get your facility together too many contract. Workers pools are dirty cigarette smoke all over the place rooms looking like a people live there forever. Makes my skin crawl. I would never recommend your property. Prefer to stay in the car
Soggiorno di 1 notte ad aprile 2024
Risposta di Nishaye RediResponse Specialist, il giorno 20 apr 2024
Hello Charles, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn PLUS+ Mt Pleasant - Patriots Point. We sincerely apologize that our cleanliness did not meet your expectations. We understand how crucial a clean and welcoming environment is for our guests, and we regret any discomfort or inconvenience you experienced. Please rest assured that we take comments like yours very seriously and are already implementing measures to ensure our standards of cleanliness are not only met but exceeded. This includes additional training for our housekeeping team and a thorough review of our current practices.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

6/10 Soddisfacente

Tiffany

Soggiorno di 3 notti ad aprile 2024
Risposta di Dannielle Rediresponse Specialist, il giorno 21 apr 2024
Hello Tiffany, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ MT PLEASANT - PATRIOTS POINT and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

4/10 Scarso

mark

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
1) the room smelled of pesticide. 2) the "wood" flooring in the bathroom had water seeping up though the floor joints. why would anyone put engineered "wood" flooring in a bathroom?
Soggiorno di 1 notte ad aprile 2024
Risposta di Oniel Rediresponse Specialist, il giorno 18 apr 2024
Thank you Mark, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Mt Pleasant - Patriots Point. Please accept our most sincere apologies for any inconvenience caused by the room you were assigned. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

6/10 Soddisfacente

darcy

its not a oh my this place is amazing check this out it was a bed tv the only thing bad was the shower/bath room after a shower the whole bathroom was covered in water the shower needs a drain about 6ft long along the shower and this would stop the water from going to the rest of the bath room
Soggiorno di 1 notte ad aprile 2024
Risposta di Oniel Rediresponse Specialist, il giorno 17 apr 2024
Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Mt Pleasant - Patriots Point. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks once more and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 Terribile

Amy

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
One of our two rooms was not ready-we were told to go wait, went to the other room we had reserved and there was a large rodent running across the floor. We left and went to a different hotel.
Soggiorno di 1 notte ad aprile 2024
Risposta di Oshane RediResponse Specialist , il giorno 24 apr 2024
Dear Amy, I appreciate you sharing your feedback following your stay at the RED ROOF PLUS+ MT PLEASANT - PATRIOTS POINT. I was saddened to read that your stay fell short of your expectations due to the insects you reported. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

8/10 Buono

Lee

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 2 notti ad aprile 2024
Risposta di Xao RediResponse Specialist, il giorno 9 apr 2024
Thank you for sharing your 4/5 rating with us, Lee. Our staff at the Red Roof Inn PLUS+ Mt Pleasant - Patriots Point was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

4/10 Scarso

Denver

Viaggio di gruppo
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Sadly, this is a very low end motel. Prices were particularly high during my stay due to an event in the area causing prices of nearby hotels to be over $300/night. We decided to stay at the lowest price we could find which was the Red Roof at $216/night. The popcorn ceiling was pealing and the hotel definitely in need of a make over.
Soggiorno di 1 notte ad aprile 2024
Risposta di Adraine Rediresponse Specialist, il giorno 8 apr 2024
Dear Denver, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ MT PLEASANT - PATRIOTS POINT. I am sorry to read that you were unsatisfied with the price increase during the time you booked and the ceiling that was peeling. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Eccellente

CATHY

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Adraine Rediresponse Specialist, il giorno 7 apr 2024
Hello Cathy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ MT PLEASANT - PATRIOTS POINT and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

8/10 Buono

Nathan

Soggiorno di 2 notti ad aprile 2024
Risposta di Adraine Rediresponse Specialist, il giorno 28 apr 2024
Hello Nathan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ MT PLEASANT - PATRIOTS POINT and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 Eccellente

Charles, Powell

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Gabrielle RediResponse Specialist, il giorno 4 apr 2024
Thank you for taking a moment to leave a review, Charles. The staff and I at the Red Roof Inn PLUS+ Mt Pleasant - Patriots Point appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

4/10 Scarso

Francejole

Mi è piaciuto: Pulizia
Soggiorno di 2 notti a marzo 2024
Risposta di Carla RediResponse Specialist, il giorno 28 mar 2024
Hello Francejole,Thank you for taking a moment to complete our survey. At the Red Roof Inn PLUS+ Mt Pleasant - Patriots Point we strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

6/10 Soddisfacente

Jeff

Viaggio di coppia
The rooms are very small. A lot of shandy people walking the parking lot at night.
Soggiorno di 1 notte a marzo 2024
Risposta di Oshane RediResponse Specialist , il giorno 17 mar 2024
Dear Jeff, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ MT PLEASANT - PATRIOTS POINT. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies the size of the room that you described along with the loitering you highlighted. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

2/10 Terribile

James

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Ceiling was falling off in the room.
Soggiorno di 1 notte a marzo 2024
Risposta di Oshane RediResponse Specialist , il giorno 17 mar 2024
Dear James, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ MT PLEASANT - PATRIOTS POINT. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the ceiling you described. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

8/10 Buono

Michael

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi
It’s a good cheap place - we had violent rain Saturday March 8 and many rooms got flooded - the staff that were there did the best but it’s very understaffed
Soggiorno di 1 notte a marzo 2024
Risposta di Oshane RediResponse Specialist, il giorno 17 mar 2024
Dear Michael, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF PLUS+ MT PLEASANT - PATRIOTS POINT regarding the affordability and nice staff. I do apologize for the inconvenience caused that hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

10/10 Eccellente

Roderick, Old Bridge

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
super kind and considerate staffs.
Soggiorno di 1 notte a marzo 2024
Risposta di Samantha RediResponse Specialist, il giorno 15 mar 2024
Dear Roderick,Thank you for taking the time to write a review of your stay at the RED ROOF PLUS+ MT PLEASANT - PATRIOTS POINT. I am happy you were pleased with our kind and considerate staff, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediresponse Specialist

8/10 Buono

Bryan

Viaggio di coppia
Mi è piaciuto: Servizi
Great just a small tv
Soggiorno di 1 notte a marzo 2024
Risposta di Recordo, Rediresponse Specialist, il giorno 14 mar 2024
Hey Bryan,Thank you for taking the time to complete our guest survey. We appreciate your 4/5 score and comments regarding your recent stay at the Red Roof Inn PLUS+ Mt Pleasant - Patriots Point. I'm happy you had a great stay with us , however, our TV size wasn't to your liking. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 Eccellente

Susie, Richlands

Viaggio con famiglia e bambini piccoli
Need more cleaning under the beds!
Soggiorno di 1 notte a febbraio 2024
Risposta di Sharma RediResponse Specialist, il giorno 12 mar 2024
Thank you for taking a moment to leave a review, Susie. The staff and I at the RED ROOF PLUS+ MT PLEASANT - PATRIOTS POINT appreciate your 5/5 score. However, you indicated that the cleanliness under the beds dampened your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Very truly yours, Sharma Red Roof Management RediResponse Specialist

4/10 Scarso

Andrew

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Don’t let the Plus or the online photos fool you! Let me tell you about my stay on 3/3/2024 in room #239. The toilet seat was stained, there was dirt and scratches on the walls, the TV sound was terrible, the weekend front desk person was not friendly or welcoming, the back of the property backs up to a Doggie Day Care where the outside yard barking starts at 6am, the chair at the desk was filthy, we found a dirty sweatshirt in the corner, the curtains were OLD and TORN, the bathroom door did not close properly and the lobby coffee cups were tiny....4oz? The Monday morning staff was friendly.
Soggiorno di 2 notti a marzo 2024
Risposta di Sharma RediResponse Specialist , il giorno 12 mar 2024
Thank you for taking a moment to leave a review, Andrew. The staff and I at the RED ROOF PLUS+ MT PLEASANT - PATRIOTS POINT were disappointed to see your 2/5 score following your stay. You indicated that the stained toilet seat, the cleanliness and conditions of the walls, and the other issues mentioned hindered your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you. Nonetheless, I am happy to hear that you found our Monday morning staff to be friendly.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours, Sharma Red Roof Management RediResponse Specialist

2/10 Terribile

alex, houston

Viaggio con animali domestici, Viaggio di coppia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Believe or not it's supposed to be a pet friendly hotel but we had a bad time we were told by the manager we would be force to check out early because our dog was barking.
Soggiorno di 2 notti a marzo 2024
Risposta di Tianna RediResponse Specialist, il giorno 12 mar 2024
Dear Alex,Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Mt Pleasant - Patriots Point. I am sorry that your experience did not meet your expectations. It's truly disheartening to read that the less than ideal encounter you had with the staff hindered your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Tianna Red Roof Management RediResponse Specialist

8/10 Buono

Charles

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
We liked the pond with the otter and all the birds.
Soggiorno di 1 notte a febbraio 2024
Risposta di Tianna RediResponse Specialist , il giorno 25 feb 2024
Dear Charles,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn PLUS+ Mt Pleasant - Patriots Point. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the convenience of our location. Red Roof's goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,Red Roof Management

10/10 Eccellente

Michael

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Convenient and close to everything.
Soggiorno di 1 notte a febbraio 2024

4/10 Scarso

Amy

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The staff at this hotel are excellent, please remember that! This review is mostly for the facilities. When I first checked in, the room that I was put in smelled horribly of vomit and there was residue on the carpet and bed. I told the front desk staff and they did move me to a deluxe room, so I am very thankful for that! But generally, the location is extremely loud with the barking of dogs all the time and it’s not a very clean or well kept property. I definitely would recommend that you stay somewhere else unless you are incredibly desperate for a cheaper stay.
Soggiorno di 3 notti a febbraio 2024

4/10 Scarso

Alexander

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The rooms had a smell to it , like mildew. Plus me and my fiancee got locked out of our room at 10pm and had to wait until 11pm to get inside because noone had a master key. And then the area around was very noisy and very hood. Even Heard dogs barking all night. Felt like i was back in the hood to be honest. I believe even the police was called for domestic violence smh. Never again. North charleston was better in which is crazy to say out loud.
Soggiorno di 1 notte a febbraio 2024

4/10 Scarso

damion m

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Bugs in room. No phone in room and very loud at night during sleeping hours. Between the dogs barking and the people yelling and screaming. Was not a good stay but it was cheap.

2/10 Terribile

Angela

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Noisy
Soggiorno di 2 notti a gennaio 2024
Risposta di Adraine Rediresponse Specialist, il giorno 26 gen 2024
Dear Angela,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ MT PLEASANT - PATRIOTS POINT. It is disappointing to read that you were treated very poorly by management and that you were refused a refund for the night you didn't stay. I will certainly share this feedback with our team so that they can address your concern.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

2/10 Terribile

Angela

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Management treated me and my husband and children poorly. We paid for an additional night and was not allowed to extend our stay and management refused refund.
Soggiorno di 1 notte a gennaio 2024
Risposta di Adraine RediResponse Specialist, il giorno 5 mar 2024
Dear Angela,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ MT PLEASANT - PATRIOTS POINT. It is disappointing to read that you were treated very poorly by management and that you were refused a refund for the night you didn't stay. I will certainly share this feedback with our team so that they can address your concern.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Eccellente

Will

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great
Soggiorno di 1 notte a gennaio 2024
Risposta di Adraine Rediresponse Specialist , il giorno 24 gen 2024
Dear Will,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Mt Pleasant - Patriots Point. I am happy to see that you had a great stay which resulted in a 5/5 rating. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Eccellente

James

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was excellent from time of my arrival until my early checkout time like clerk told me open curtains &leave keys on bed because of my 5am leaving
Soggiorno di 3 notti a gennaio 2024
Risposta di Olivia RediResponse Specialist , il giorno 22 gen 2024
Hello James, We’re so glad you shared your feedback following your stay at the Red Roof Inn PLUS+ Mt Pleasant - Patriots Point. Your positive comments regarding your recent visit are much appreciated and will be shared with hotel staff. We’d love to welcome you back to this location or any of our other Red Roof properties. Should you be planning a future visit, please note that RediRewards Member Exclusives Rates are available on redroof.com and in the Red Roof mobile app, where members always get the lowest available rate. You can quickly compare rates and see member savings. Booking the Member Exclusives rate is easy. Join or sign in to RediRewards, search for your hotel, and select the Member rate. Thank you and take care,OliviaRed Roof ManagementRediResponse Specialist

10/10 Eccellente

Ashley

Soggiorno di 1 notte a gennaio 2024
Risposta di Xao RediResponse Specialist, il giorno 19 gen 2024
Thank you for sharing your 10/10 rating with us, Ashley. Our staff at the Red Roof Inn PLUS+ Mt Pleasant - Patriots Point was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management

6/10 Soddisfacente

Jimmy

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Clean room would stay at again
Soggiorno di 1 notte a gennaio 2024

8/10 Buono

Brendan

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I enjoyed my stay here. However, the laundry facilities weren't working and the lady at check in was abrupt. This aside, the rooms were comfortable and tge bed was great.
Soggiorno di 2 notti a gennaio 2024

8/10 Buono

Ronnie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 2 notti a dicembre 2023
Risposta di Carla RediResponse Specialist , il giorno 3 gen 2024
Hello Ronnie, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Mt Pleasant - Patriots Point and I thank you for your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
There was blood on the walls
Soggiorno di 1 notte a dicembre 2023
Risposta di Sharma RediResponse Specialist, il giorno 2 gen 2024
Thank you for taking a moment to leave a review, Reina. The staff and I at the RED ROOF PLUS+ MT PLEASANT - PATRIOTS POINT were disappointed to see your 1/5 score following your stay. You indicated that the cleanliness of the walls hindered your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am disappointed to hear this was not achieved with you.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely, Red Roof Management

8/10 Buono

Laura Marie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great convenient location at a good price, clean room, comfy bed, easy parking and pet friendly.
Soggiorno di 2 notti a dicembre 2023
Risposta di Toni-Ann RediResponse Specialist, il giorno 30 dic 2023
Dear Laura,Thank you for choosing our Red Roof Inn. We're elated to have served you and to have provided you with a convenient stay, pet friendly facilities and a comfortable bed at an affordable price. Feedback such as yours is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels, to provide a better stay.Sincerely,Red Roof Management

6/10 Soddisfacente

Michele

Soggiorno di 2 notti a dicembre 2023
Risposta di Toni-Ann RediResponse Specialist, il giorno 27 dic 2023
Hello Michele,Thank you for choosing to stay at our Red Roof. I appreciate your 3/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Red Roof Management

8/10 Buono

Scott

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good
Well stocked, clean floors etc. , friendly counter staff, quiet and comfortable.
Soggiorno di 1 notte a dicembre 2023
Risposta di Toni-Ann RediResponse Specialist, il giorno 26 dic 2023
Hello Scott,Thank you for your 4/5 score of our Red Roof Plus+ Mt. Pleasant Patriots Point. We are pleased to have provided you with a great stay with our amenities, clean floors and our quiet/comfortable environment. Your feedback is always welcomed as it only helps us to improve our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Eccellente

Yatzie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great Stay.
Great stay. This was my first time in Charleston and traveling with my dog. This is a dog friendly location approx 12 min drive from downtown Charleston. There's a supermarket, Wendy's, and plenty of restaurants near by. Safe location. Exceeded my expectation.
Soggiorno di 2 notti a dicembre 2023
Risposta di Toni-Ann RediResponse Specialist, il giorno 27 dic 2023
Hello Yatzie,We are elated to see that you chose to stay with us here at our Red Roof Plus+ Mt Pleasant - Patriots Point and to know that it met your expectations, with our pet friendly facilities, the safety of our location and our proximity to restaurants. Feedback such as yours is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

6/10 Soddisfacente

Mengying

Viaggio con animali domestici, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was very rude. Checkin process wasn’t good at all. Stayed for two nights, keycards only worked for one day, had to go back to front desk to reswipe, no apologies or so ever, looked at me like I made a mistake?? Excuse me?! Gave keycards back to me without saying a word, I had to ask am I all good now? She nodded her head reluctantly with that look…And the room is having the most disgusting odor, like poop and puke. On top of that, the fire alarm has been making noise every hour. No fridge either. Would not stay here again! Definitely not recommend to anyone else.
Soggiorno di 2 notti a dicembre 2023
Risposta di john, il giorno 26 dic 2023
Could you please contact management at the property so that we could go over additional details for correction?

6/10 Soddisfacente

Judy

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 2 notti a dicembre 2023
Risposta di Carla RediResponse Specialist , il giorno 21 dic 2023
Hello Judy, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Mt Pleasant - Patriots Point and I thank you for your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 Eccellente

Robert

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
For the price, unbeatable. I’m not trying to oversell this, but red roof is stepping up their game to stay relevant and it shows. Not my usual goto, but they welcomed our pet and we tried it. I even screwed up my nonrefundable stay and between orbits and red roof they were gracious enough to fix and we stayed the first night. Awed by the customer service and compared to the competition we stayed an additional night. This chain will stay on our list going forward.
Soggiorno di 1 notte a dicembre 2023

4/10 Scarso

Natassia, Uniontown

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Our hotel room had not been cleaned, there were dirty socks on the floor. We were afraid to even take a shower. There were roaches all around the outside of the hotel. Will never stay here again.
Soggiorno di 1 notte a dicembre 2023
Risposta di john, il giorno 12 dic 2023
Can you please contact the hotel for additional information of your stay.

10/10 Eccellente

Robert

Soggiorno di 1 notte a dicembre 2023
Risposta di Carla RediResponse Specialist , il giorno 10 gen 2024
Hello Robert, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Mt Pleasant - Patriots Point and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 Eccellente

Melvin

Soggiorno di 1 notte a dicembre 2023
Risposta di Carla RediResponse Specialist , il giorno 8 dic 2023
Hello Melvin, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Mt Pleasant - Patriots Point and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we re happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist