Reception

Recensioni per Tru by Hilton Mt Pleasant Charleston

2.5 out of 5
Tru by Hilton Mt Pleasant Charleston
1651 Midtown Avenue, Mount Pleasant, SC

Recensioni

9,4

Eccezionale

Valutazione di 10 - Eccellente. 791 su 1035 recensioni" "
Valutazione di 8 - Buono. 165 su 1035 recensioni" "
Valutazione di 6 - Soddisfacente. 47 su 1035 recensioni" "
Valutazione di 4 - Scarso. 20 su 1035 recensioni" "
Valutazione di 2 - Terribile. 12 su 1035 recensioni" "

9,8/10

Pulizia

9,6/10

Personale e servizio

9,2/10

Servizi

9,6/10

Condizioni e dotazioni della struttura

9,4/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Wendy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is my go to property every time I visit Charleston. It is always so clean, the staff is always very friendly and welcoming and helpful if you have any questions. They have a breakfast in the mornings its always stocked up with everything. and the food is so good. Definitely recommend this hotel if you are in Charleston!
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Anthony

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Such a clean hotel! The complementary breakfast was awesome!
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 30 apr 2024
Dear Anthony, Thank you for mentioning how impeccable our hotel was during your stay. Our team takes immense pride in creating a fresh and inviting atmosphere for all our guests. Your review serves as motivation to keep up the great work! It's also wonderful to learn that our complimentary breakfast contributed to one of your best hotel experiences. It's our goal to offer a satisfying start to the day with a selection of fresh, tasty options. It was a pleasure hosting your visit at Tru by Hilton Mt Pleasant Charleston, and we hope you are already planning another visit our way.Cordially,Allison West - General Manager

10/10 Eccellente

Jeffrey, Irmo

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff was very nice
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 28 apr 2024
Dear Jeffrey, We, the entire team at Tru by Hilton Mt Pleasant Charleston, would like to express our gratitude for your kind comments about our hotel. We are committed to delivering exceptional service to each guest, so we are thrilled to read your positive feedback about our staff and their excellent hospitality. Thank you for choosing to stay with us during your travels, and we hope to have the pleasure of welcoming you back soon when you revisit the area.Cordially,Allison West - General Manager

4/10 Scarso

Nicole

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property was very quiet, clean, and inviting.
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 27 apr 2024
Dear Nicole, Thank you for staying with us. Although your rating does not reflect your review, we are pleased to know you enjoyed our quiet atmosphere. A clean and welcoming environment is essential for a great guest experience, and we're glad that our efforts were noticed during your stay. It was a pleasure hosting you, and we hope to have the chance to do so again in the future.Cordially,Allison West - General Manager

10/10 Eccellente

Kaline

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Our family had a great stay at Tru by Hilton - the room was spacious for 4 of us, very clean, and check-in / -out process were seamless!
Soggiorno di 1 notte ad aprile 2024
Risposta di Allison West - General Manager, il giorno 23 apr 2024
Dear Kaline, We are delighted to read how much you and your family enjoyed your stay at Tru by Hilton Mt Pleasant Charleston. We were also pleased to know you liked the seamless check-in and check-out process and that the clean and spacious room suited your needs. We look forward to welcoming you back soon. And Cordially,Allison West - General Manager

10/10 Eccellente

Emma

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Allison West - General Manager, il giorno 22 apr 2024
Dear Emma, Thank you for being our guest and for the high rating! It is wonderful to learn how much you enjoyed your time at Tru by Hilton Mt Pleasant Charleston and that we exceeded your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Cordially,Allison West - General Manager

8/10 Buono

Dominique

Viaggio di coppia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Property is clean and well maintained. Staff is very friendly. A warning sign should be posted that the hot water from the shower and the sink is extremely hot.
Soggiorno di 1 notte ad aprile 2024
Risposta di Allison West - General Manager, il giorno 22 apr 2024
Dear Dominique, We are pleased you chose the Tru by Hilton Mt Pleasant Charleston for your recent visit to the Charleston area. We are glad you enjoyed our spotless and well-maintained property and the friendly service provided by our associates. We appreciate your observations regarding the water temperature in the bathroom and apologize for any inconvenience this may have caused you. We will address this with our respective teams for further improvements. We hope to have another chance to welcome you on a future visit.Cordially,Allison West - General Manager

10/10 Eccellente

Julie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice hotel
Soggiorno di 2 notti ad aprile 2024
Risposta di Allison West - General Manager, il giorno 20 apr 2024
Dear Julie, We are delighted to read the review of your stay at Tru by Hilton Mt Pleasant Charleston. We strive to provide each guest with a memorable experience combined with superior hospitality, and we are pleased that we accomplished this during your time with us!It was our pleasure hosting you, and we hope to see you again whenever you return to the area.Cordially,Allison West - General Manager

10/10 Eccellente

Shelley

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean
Soggiorno di 1 notte ad aprile 2024
Risposta di Allison West - General Manager, il giorno 15 apr 2024
Dear Shelley, Thank you for choosing Tru by Hilton Mt Pleasant Charleston for your recent stay. We were pleased to receive your generous compliments about how much you enjoyed our fresh and well-kept property, and we appreciate you sharing these comments. We look forward to welcoming you back soon.Cordially,Allison West - General Manager

10/10 Eccellente

Allison

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I had a great experience staying here! The room had a smart tv which was a nice touch. It was a quick 15 minute drive from the beach and very close to some shops if you needed anything.
Soggiorno di 1 notte ad aprile 2024
Risposta di Allison West - General Manager, il giorno 15 apr 2024
Dear Allison, Thank you for the generous review of your recent stay at the Tru by Hilton Mt Pleasant Charleston! We are thrilled to know you had a great experience, enjoyed the room amenities, and found our location to be perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Cordially,Allison West - General Manager

10/10 Eccellente

Amy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great property. Love the pool table in the lobby and the selection of snacks available for purchase. Great breakfast!
Soggiorno di 1 notte ad aprile 2024
Risposta di Allison West - General Manager, il giorno 15 apr 2024
Dear Amy, Thank you for choosing Tru by Hilton Mt Pleasant Charleston for your recent stay and for sharing your experience with fellow travelers. We are pleased that you loved our beautiful property and delicious breakfast. It is also wonderful to know you enjoyed the pool table in the lobby area and the snack bar. We hope to have the pleasure of accommodating you again soon.Cordially,Allison West - General Manager

10/10 Eccellente

patrick

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Allison West - General Manager, il giorno 16 apr 2024
Dear Patrick, Thank you for the five-star rating of Tru by Hilton Mt Pleasant Charleston. We strive to provide each guest with a memorable experience combined with superior hospitality, and we are pleased that we accomplished this during your time with us!It was our pleasure hosting you, and we hope to see you again whenever you return to the area.Cordially,Allison West - General Manager

10/10 Eccellente

Jodie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I felt extremely safe and the front desk staff were amazing
Soggiorno di 2 notti ad aprile 2024
Risposta di Allison West - General Manager, il giorno 15 apr 2024
Dear Jodie, Thank you for the excellent review, most notably the kind comments about our friendly and helpful front desk associates. We are devoted to giving each guest a great experience, and we are delighted to know we exceeded your expectations and that you felt secure in our safe environment. We look forward to welcoming you back to the Tru by Hilton Mt Pleasant Charleston!Cordially,Allison West - General Manager

4/10 Scarso

Evelyn

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Room was very small. No seating. It was not what pictures implied. Very close to busy highway with noisy traffic all night. Air conditioning was impossible to manage. Either hot or freezing. Unable to access WiFi and desk was not helpful.
Soggiorno di 2 notti ad aprile 2024
Risposta di Allison West - General Manager, il giorno 15 apr 2024
Dear Evelyn, Thank you for choosing us for your visit to the Charleston area. However, we are disappointed that you had concerns with your room. Our goal is to provide an exceptional experience to each of our guests; therefore, we regret not meeting all of your expectations and apologize for the several inconveniences that led you to a less-than-favorable impression of our hotel. We appreciate you bringing these to our attention. We will address this with our respective teams for further improvements. We are grateful for your feedback and your patience. It was our pleasure hosting you, and we hope to do so again on your next visit to our city.Cordially,Allison West - General Manager

10/10 Eccellente

Steve

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excellent experience
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 13 apr 2024
Dear Steve, Thank you for choosing Tru by Hilton Mt Pleasant Charleston. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Cordially,Allison West - General Manager

10/10 Eccellente

Erik

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Located centrally in Mt Pleasent, it was in a good location.
Soggiorno di 1 notte ad aprile 2024
Risposta di Allison West - General Manager, il giorno 10 apr 2024
Dear Erik, Thank you for the generous review of your recent stay at the Tru by Hilton Mt Pleasant Charleston! We are pleased you found our convenient location to be perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Cordially,Allison West - General Manager

10/10 Eccellente

Cain

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very modern & clean. Great value for the cost, highly recommended
Soggiorno di 1 notte ad aprile 2024
Risposta di Allison West - General Manager, il giorno 8 apr 2024
Dear Cain, Thank you for choosing Tru by Hilton Mt Pleasant Charleston for your recent stay. We were pleased you enjoyed our fresh, modern property and found us of great value. We are grateful for your generous recommendations and look forward to welcoming you back soon.Cordially,Allison West - General Manager

10/10 Eccellente

Octavia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My husband and I really enjoyed our stay as always. Very clean property as always. I loooove the hard wood floors in the rooms also!
Soggiorno di 1 notte ad aprile 2024
Risposta di Allison West - General Manager, il giorno 8 apr 2024
Dear Octavia, Thank you for choosing Tru by Hilton Mt Pleasant Charleston again for your recent stay. It was a pleasure to know how much you and your husband enjoyed your visit. We are also glad you loved our spotless property and hardwood floor in the room, and we appreciate you sharing these comments. We look forward to welcoming you back soon.Cordially,Allison West - General Manager

8/10 Buono

Maureen

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property was well kept and the breakfast was good. Not keen on the decorations. Very bold and bright. Minimalistic. Soap dispenser not handy. No safe in the room. Noisy upstairs neighbo
Soggiorno di 1 notte ad aprile 2024
Risposta di Allison West - General Manager, il giorno 8 apr 2024
Dear Maureen, Thank you for choosing Tru by Hilton Mt Pleasant Charleston for your recent stay and for sharing your experience with fellow travelers. We are pleased that you enjoyed our well-kept property and delicious breakfast. However, we apologize for the noise issues you experienced and for any inconvenience caused. Also, we regret not meeting some of your expectations and appreciate your observations regarding the soap dispenser in the bathroom and the safe box in the room, as we always want to know how we can enhance our guests' satisfaction. We hope to accommodate you again soon.Cordially,Allison West - General Manager

10/10 Eccellente

Florence

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Nice facility. Good staff. Lovely room adequate for two days.
Soggiorno di 2 notti ad aprile 2024
Risposta di Allison West - General Manager, il giorno 5 apr 2024
Dear Florence, Thank you for choosing Tru by Hilton Mt Pleasant Charleston for your recent stay. We were pleased to receive your generous compliments about how much you enjoyed our fresh and well-kept property, room, and courteous associates, and we appreciate you sharing these comments. We look forward to welcoming you back soon.Cordially,Allison West - General Manager

10/10 Eccellente

Robbie

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Stay here every time
Soggiorno di 1 notte a marzo 2024
Risposta di Allison West - General Manager, il giorno 2 apr 2024
Dear Robbie, Thank you for choosing Tru by Hilton Mt Pleasant Charleston for your recent stay and for recommending us to future travelers. Staying with us time and time again is the highest compliment that you can give our team. We are truly grateful for your kind words, and we look forward to welcoming you back soon.Cordially,Allison West - General Manager

10/10 Eccellente

Susan

Viaggio con la famiglia
👍
Soggiorno di 2 notti a marzo 2024
Risposta di Allison West - General Manager, il giorno 1 apr 2024
Dear Susan, We are pleased to receive your generous rating for Tru by Hilton Mt Pleasant Charleston. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Cordially,Allison West - General Manager

10/10 Eccellente

Sara

Viaggio di gruppo
Mi è piaciuto: Servizi
Very clean with helpful and friendly staff…..would recommend
Soggiorno di 1 notte a marzo 2024
Risposta di Allison West - General Manager, il giorno 26 mar 2024
Dear Sara, Thank you for choosing Tru by Hilton Mt Pleasant Charleston for your recent stay and sharing your experience with fellow travelers. We are pleased that you loved the cleanliness and that our devoted associates took excellent care of you. Thank you for recommending us, and we hope to have the pleasure of accommodating you again soon.Cordially,Allison West - General Manager

10/10 Eccellente

Trisha

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff was super friendly and the hotel was clean. We loved the breakfast and the 24-hour coffee and tea. The gym has many extras like a Peloton, KBs and a box. We would definitely stay here again!
Soggiorno di 2 notti a marzo 2024
Risposta di Allison West - General Manager, il giorno 22 mar 2024
Dear Trisha, Thank you for choosing Tru by Hilton Mt Pleasant Charleston for your recent stay. We were pleased to receive your generous compliments about how much you enjoyed our fresh and well-kept property and delicious breakfast, tea, and coffee servings. It's also great to know that you were impressed with our well-equipped gym. We are glad that we were able to provide you with an outstanding experience throughout your stay, and we love knowing you plan to return.Cordially,Allison West - General Manager

10/10 Eccellente

Mary Jo

Soggiorno di 4 notti a marzo 2024
Risposta di Allison West - General Manager, il giorno 8 apr 2024
Dear Mary Jo, Thank you for the five-star rating of Tru by Hilton Mt Pleasant Charleston. We strive to provide each guest with a memorable experience combined with superior hospitality, and we are pleased that we accomplished this during your time with us!It was our pleasure hosting you, and we hope to see you again whenever you return to the area.Cordially,Allison West - General Manager

10/10 Eccellente

Eugene

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel was very clean, and like new. Breakfast is good. This is our second time staying here. Would stay again.
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 17 mar 2024
Dear Eugene, We're thrilled to hear that you enjoyed your stay at Tru by Hilton Mt Pleasant Charleston! It's wonderful to know that you found our hotel clean and appreciated our breakfast. Thank you for choosing us again, and we look forward to welcoming you back for another enjoyable visit!Cordially,Allison West - General Manager

10/10 Eccellente

Ty

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great staff!! Very clean facility. Great location. Great breakfast.
Soggiorno di 3 notti a marzo 2024
Risposta di General Manager, il giorno 15 mar 2024
Dear Ty, Thank you for choosing Tru by Hilton Mt Pleasant Charleston for your recent stay and sharing your beautiful experience with fellow travelers. We are pleased you loved our fantastic location, accommodations, and amenities. We endeavor to go above and beyond to ensure our guests have a memorable experience. Your compliments are not only rewarding but also encouraging. We hope to accommodate you again soon.Cordially,Allison West - General Manager

10/10 Eccellente

Joseph

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di General Manager, il giorno 15 mar 2024
Dear Joseph, Thank you for your excellent rating! We are glad you had such a positive experience during your time at Tru by Hilton Mt Pleasant Charleston, as we are committed to providing exceptional service to each and every guest. We look forward to welcoming you back and wish you all the best.Cordially,Allison West - General Manager

8/10 Buono

Hanna, Myrtle Beach

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The bed was a bit uncomfortable. Otherwise I can only recommend that place
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 14 mar 2024
Dear Hanna, Thank you for staying at our hotel and for your candid feedback. We are glad you had an overall pleasant stay, except for the issues with the bed. We want our guests to have a comfortable stay and a restful night’s sleep, so we are sorry you found your bed uncomfortable. Our front desk is always available and happy to make you comfortable. We continually work to improve our accommodations, and we appreciate you sharing your comments. We look forward to welcoming you again for another stay with us.Cordially,Allison West - General Manager

8/10 Buono

Briana

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a marzo 2024
Risposta di General Manager, il giorno 13 mar 2024
Dear Briana, Thank you for your kind rating! We are glad you had such a positive experience during your time at Tru by Hilton Mt Pleasant Charleston, as we are committed to providing exceptional service to each and every guest. We look forward to welcoming you back and wish you all the best.Cordially,Allison West - General Manager

10/10 Eccellente

Don

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nicest, cleanest, friendliest and most welcoming common area! We thoroughly enjoyed our 3 day stay and staff was extremely helpful. Breakfast buffet was wonderful. Couldn’t have been better!
Soggiorno di 3 notti a marzo 2024
Risposta di Allison West - General Manager, il giorno 10 mar 2024
Dear Don, Thank you for choosing Tru by Hilton Mt Pleasant Charleston for your recent stay. We were pleased to receive your generous compliments about how much you enjoyed our fresh and well-kept property, delicious breakfast and service provided by our devoted associates, and we appreciate you sharing these comments. We can't wait to welcome you back for another exceptional stay.Cordially,Allison West - General Manager

10/10 Eccellente

Paul, Vero Beach

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Easy, clean, and nice room.
Soggiorno di 2 notti a marzo 2024
Risposta di General Manager, il giorno 12 mar 2024
Dear Paul, Thank you for choosing Tru by Hilton Mt Pleasant Charleston for your recent stay. We are pleased to receive your generous compliments about how much you enjoyed our well-kept and comfortable rooms. Our staff does an excellent job maintaining our accommodations, and it will be a pleasure to share your kind remarks with them. We look forward to welcoming you back soon.Cordially,Allison West - General Manager

10/10 Eccellente

Lois

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Liked everything about our stay. Breakfast area was spacious and choices great! Rooms were clean and loved the shower
Soggiorno di 2 notti a marzo 2024
Risposta di Allison West - General Manager, il giorno 10 mar 2024
Dear Lois, We are delighted to read the review of your stay at Tru by Hilton Mt Pleasant Charleston. It is always gratifying to receive praise for exceeding expectations, and we are delighted you found everything about us satisfying. We are glad you loved the room, shower, and breakfast, as well as its area and variety. It was our pleasure hosting you, and we hope to see you again whenever you return to the area.Cordially,Allison West - General Manager

10/10 Eccellente

Louisa

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Definitely one of the best Hilton hotels I’ve ever visited: super modern, clean, large room and bathroom, with an oversized window; friendly customer service; and an excellent breakfast included (with a futuristic pancake maker that works with just a wave of your hand!). Pool table is a nice touch, as are the comfy, homelike work areas. Note that the pool is too small for laps and it is outside, and their gym is skimpy and tiny. But, for the price, this place is unbeatable. Highly recommend.
Soggiorno di 1 notte a marzo 2024
Risposta di Allison West - General Manager, il giorno 9 mar 2024
Dear Louisa, We are absolutely thrilled to hear that your stay with us at Tru by Hilton Mt Pleasant Charleston was the best Hilton hotel experience you've ever had. It's an honor to be able to provide such exceptional service and make you feel well taken care of. We are glad you loved our modern, clean, spacious room, the variety of breakfasts, and the lobby area and that you found us of great value. We appreciate your observations regarding the pool and gym, as we always want to know how we can enhance our guests' satisfaction. Thank you again for choosing our hotel and for recommending us. We hope to have the pleasure of welcoming you back in the future for another outstanding experience.Cordially,Allison West - General Manager

8/10 Buono

Robert

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very nice low budget hotel. They didn't over-advertise it. Met my needs exactly. In town for business not a resort experience. Breakfast was as good as many high-dollar places. Wi-Fi is too hard a sell...just went without it.
Soggiorno di 2 notti a marzo 2024
Risposta di Allison West - General Manager, il giorno 8 mar 2024
Dear Robert, Thank you for choosing Tru by Hilton Mt Pleasant Charleston for your recent stay. We are pleased to meet your expectations, especially considering the value we strive to offer. However, we apologize for the WiFi issues you encountered and appreciate you bringing these to our attention. We will address this with our respective teams for further improvements. We look forward to welcoming you back soon.Cordially,Allison West - General Manager

10/10 Eccellente

Steven

My go-to in mt pleasant for clean cheap room with excellent gym.
Soggiorno di 2 notti a febbraio 2024
Risposta di Allison West - General Manager, il giorno 2 mar 2024
Dear Steven, Thank you for choosing Tru by Hilton Mt Pleasant Charleston for your recent stay and for sharing your experience with fellow travelers. We are pleased you loved our clean room and excellent gym and found us of great value. Thank you for making us your preferred choice on every visit, and we look forward to seeing you soon.Cordially,Allison West - General Manager

10/10 Eccellente

Lonnie

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
How pretty and big the places are
Soggiorno di 1 notte a marzo 2024
Risposta di Allison West - General Manager, il giorno 2 mar 2024
Dear Lonnie, Thank you for choosing Tru by Hilton Mt Pleasant Charleston for your recent stay. We were pleased to receive your generous compliments about our fresh and well-kept property, and we appreciate you sharing these comments. We look forward to welcoming you back soon.Cordially,Allison West - General Manager

10/10 Eccellente

Erica, North Myrtle Beach

Soggiorno di 1 notte a febbraio 2024
Risposta di Allison West - General Manager, il giorno 21 mar 2024
Dear Erica, Thank you for the five-star rating! We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Tru by Hilton Mt Pleasant Charleston.Cordially,Allison West - General Manager

10/10 Eccellente

Madison

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was unique and modern and clean.
Soggiorno di 2 notti a febbraio 2024
Risposta di Allison West - General Manager, il giorno 28 feb 2024
Dear Madison, Thank you for choosing Tru by Hilton Mt Pleasant Charleston for your recent stay. We were pleased to receive your generous compliments about how much you enjoyed our fresh and well-kept property, and we appreciate you sharing these comments. We look forward to welcoming you back soon.Cordially,Allison West - General Manager

6/10 Soddisfacente

M

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Servizi
There were more dogs at breakfast than human beings. It was ridiculous. Why did Tru allow dogs. Really?? I have a dog but left it with my friend.
Soggiorno di 2 notti a febbraio 2024
Risposta di Allison West - General Manager, il giorno 28 feb 2024
Dear M, Thank you for taking the time to share about your stay. We sincerely apologize for the disturbance caused by pets, which impacted your breakfast experience. We understand how frustrating and inconvenient this must have been for you, and we deeply regret its negative impact on your trip.We hope to have another chance to welcome you on a future visit.Cordially,Allison West - General Manager

6/10 Soddisfacente

Ingrid

Breakfast was pretty bad. Eggs were cold and bacon greasy greasy. Choices not good at all. For the price it should definitely be better. I had a bagel it was falling apart probably old. Very dissatisfied and disappointed.
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 27 feb 2024
Dear Ingrid, We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon. Cordially,Allison West - General Manager

10/10 Eccellente

barbara lynn

Mi è piaciuto: Servizi
Clean, love the vibe there, friendly people and convienent to where I needed to be. Would recommend and stay again
Soggiorno di 2 notti a febbraio 2024
Risposta di General Manager, il giorno 27 feb 2024
Dear barbara lynn, Thank you for the generous review of your recent stay at the Tru by Hilton Mt Pleasant Charleston! We are pleased you had a great stay, liked our well-maintained accommodation and friendly service, and found our location convenient for your plans. Thank you for your recommendation. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Cordially,Allison West - General Manager

8/10 Buono

Wendy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Check in was very easy. Staff was very friendly and helpful.
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 25 feb 2024
Dear Wendy, We are delighted you found our check-in service seamless and enjoyable. It is our pleasure to ensure a hassle-free and welcoming start to your stay. It is always our goal to provide an outstanding experience, and we are delighted we could be a part of making your visit memorable. Your feedback is greatly appreciated and motivates our team to maintain the highest service standards. We hope to see you again at Tru by Hilton Mt Pleasant Charleston soon!Cordially,Allison West - General Manager

6/10 Soddisfacente

Ekaterina

Soggiorno di 1 notte a febbraio 2024
Risposta di Allison West - General Manager, il giorno 21 mar 2024
Dear Ekaterina, Our goal is to provide every guest with an outstanding stay. We are very disappointed to see your rating and sincerely apologize for not meeting your expectations. We are genuinely sorry for the difficulties you experienced and hope you will give us another chance to provide you with the hospitality and service you should always expect from our hotel.Cordially,Allison West - General Manager

10/10 Eccellente

Robert

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff and facility are all excellent room’s clean 5star
Soggiorno di 1 notte a febbraio 2024
Risposta di Allison West - General Manager, il giorno 23 feb 2024
Dear Robert, Thank you for choosing Tru by Hilton Mt Pleasant Charleston for your recent stay. We were pleased to receive your generous compliments about how much you enjoyed our fresh and well-kept property and the service provided by our devoted associates; we appreciate you sharing these comments. We look forward to welcoming you back soon.Cordially,Allison West - General Manager

10/10 Eccellente

Brenda

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Wonderful
Soggiorno di 1 notte a febbraio 2024
Risposta di Allison West - General Manager, il giorno 22 feb 2024
Dear Brenda, Thank you for choosing Tru by Hilton Mt Pleasant Charleston for your recent stay. We were pleased to know you had a wonderful stay with us, and we appreciate you sharing these comments and the five-star rating. We look forward to welcoming you back soon.Cordially,Allison West - General Manager

10/10 Eccellente

Jonathan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 21 feb 2024
Dear Jonathan, Thank you for being our guest and for the high rating! It is wonderful to learn how much you enjoyed your time at Tru by Hilton Mt Pleasant Charleston and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Cordially,Allison West - General Manager

10/10 Eccellente

Clotilde

Soggiorno di 1 notte a febbraio 2024
Risposta di Allison West - General Manager, il giorno 21 mar 2024
Dear Clotilde, We are pleased to receive your generous rating for Tru by Hilton Mt Pleasant Charleston. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Cordially,Allison West - General Manager

10/10 Eccellente

Patty

Mi è piaciuto: Condizioni e dotazioni della struttura
We were here for a cheerleading competition and the family enjoyed the quick stay. Breakfast was delicious.
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 18 feb 2024
Dear Patty, Thank you for choosing Tru by Hilton Mt Pleasant Charleston during your visit! We are happy that your family enjoyed their stay and found our breakfast delicious. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable stay in the future!Cordially,Allison West - General Manager

10/10 Eccellente

Deborah

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Allison West - General Manager, il giorno 19 feb 2024
Dear Deborah, Thank you for the beautiful rating. We are thrilled we met your expectations for a fantastic stay at Tru by Hilton Mt Pleasant Charleston. We hope to have the pleasure of doing so again on your next visit to Mt Pleasant Charleston.Cordially,Allison West - General Manager