2/10 Terribile
Mark
Viaggio con animali domestici, Viaggio di coppia
31 lug 2025
Non mi è piaciuto: Pulizia e personale e servizio
Worst hotel experience ever. We have used Holiday inn numerous times, but will never use them again.
We had a confirmed reservation with the Holiday Inn Express in Muncie, IN.booked through Expedia.
First problem, the address was wrong, so our GPS took us to what turned out to be their old building and location (why wasn't that info updated on their website?). Second problem we had carefully read their conditions as we have two dogs and needed a pet friendly hotel, which is why we chose them. The young woman at the desk could on repeat the corporate line, which is that each HI was a separate entity and had their own rules and regulations. The new management would not accept any pets.
After much discussion (we were put in contact with the supposed manager) it became clear we were at an impasse. We had traveled 11 hours and it was still a 4 hour drive to my mom's house, which we did, arriving at midnight. The desk clerk said we should receive an email and refund. Neither has happened and it's more than a week since our reservation on 07/22.
You'd have thought the staff or desk clerk, somebody, might have offered to see if there was a pet friendly hotel nearby, either in Muncie or up the road, but nothing was said. We are both seniors, over 65 and don't like driving at night. Oh well!
Mark
Soggiorno di 1 notte a luglio 2025