Hotel vicino a Municipio di Tomales - Tomales

“The TV was entirely in German. And there was no way to change the settings to English. I spent 30 minutes trying to change it.”

“I still can’t believe the experience I had at check-in. The gentleman at the front desk instructed us to look through the window first before entering the room to ensure no one was already inside. Who does that? He then proceeded to charge for everything, including coffee from the reception, claiming it would be free again next month. However, he failed to charge the complete deposit to the man in front of us. Overall, it was a horrible experience, and I’d rather stay somewhere else next time...

“Clean room”

“I called the lodge directly as I was coming with my 97 year old mother and needed to know if the rooms were accessible with a wheelchair. The gentleman in reservations confirmed they were but was busy with check ins, so suggested I book through Expedia. It would have been nice had he reserved the room for us, we were 100% sure we were coming. I booked through Expedia and paid. But was told when we checked in that the payment wasn't received, so I was asked for my card. I was charged by...

“I actually love this property , having enjoyed the spa many times and its facilities. However the front office staff is in need of hospitality training . On two different occasions I’ve had incidents and concerns with privacy and disturbances.. I had asked a manager to get back to me and I’ve never received any feedback on either situations .. I got more of a it’s a “you” problem than any support or assurances..”

“Mi è arrivato un messaggio dalla struttura chiedendomi di fare il check in on line, mi è stato addebitato sulla carta 1$ (due volte per due tentativi) mai andati a buon fine. Non sono riusciti a darmi spiegazioni. Non fatelo. Colazione gestita esternamente “predefinita” tutto l’extra si paga (anche se scontato). Camera pulita e spaziosa.”

“Recommend! ”

“All excellent. Staff most friendly & helpful.”

“Excellent location”

“Staff was super helpful and friendly.”