Hotel vicino a Mushrif Mall - Abu Dhabi

"We booked for 4 people and after a very long waiting at the check-in (even with passport in their hands they were mistaken the reservation taking a differnt last name), we reached the room and the sofa as extra bed was without blankets and in teh bathroom there was only one towel. After calling the reception we waited more tahn half hour for getting teh extra towel and blankets. After 12 hour trip we want just to take a shower and had to wait for towel. When I complian about the not readiness of the room, they answer that this is their policy: when people arrived to teh room have to ask what they need which for my point of view is not acceptable since I have booked and prepaid a room for 4 people and so my room should be ready at my arrival!!!!"