Our experience was frustrating from the start. The property management company required an unusually invasive identity verification process, including photos of my driver's license, credit card, signature, and a selfie holding those items. Despite providing all requested information, I received multiple messages stating my verification had been rejected, with no explanation or follow-up.The problems continued when we did not receive our door code until nearly four hours after check-in time and had to repeatedly call, text, and email for assistance. Upon arrival, the key fob needed to access the property's advertised amenities (pool, hot tub, and pickleball courts) was also missing and was not delivered until later the next evening.The most serious issue occurred at approximately 3:30 a.m. when someone used the door code to attempt entry into our condo while my family was asleep. There was no interior deadbolt or secondary lock to prevent entry. Our children were sleeping in the bedroom closest to the entrance and were understandably terrified.We immediately contacted the police, filed a report, and ended our vacation early because we no longer felt safe. What is most disappointing is that the property management company has not accepted responsibility for the incident or provided a resolution to commensurate with the seriousness of what happened. Based on the poor communication, safety concerns and lack of accountability, I can't recommend staying here.