Overall we had a great time! We had a few bumps here and there but not enough to ruin our time! During check in, we assumed we were to check in at the front desk for parking passes, etc.. However, my husband waited in line almost 20 minutes in the office for her to be extremely rude to him, because she “didn’t understand why he was there” (her words). She finally informed him that if he booked on vrbo he didn’t need to check in, and we should have received parking passes in the mail. We did not. I even went through every email from vrbo and couldn’t find anything about parking passes etc. Parking in the actual lot is a nightmare, especially if you drive a truck! Another thing I never could figure out was why house keeping knocked on our door almost every am and woke us up but then stated they couldn’t give us anything we needed because we booked through vrbo. Mid-week I emailed the contact in the email and asked about bath towels but never received a reply. Also, our TV in the bed room never worked, there were two sitting there so we just assumed they were in the process of trying to get one to work. So our main issues were communication and actual caravel property issues. Our actual room was clean, and had everything we needed for the week.