Dear Angela, Thank you for your comments on your recent stay with us. We are delighted that you were able to enjoy the hotel's ambience and the views of the National Park. We have also forwarded your comments on our level of service and your observations of our restaurant and our teams have taken remedial action for all our current and future guests. We trust that you shall give us the opportunity to serve you again on your next trip to Nairobi. Best regards,

Dear Patrick, Greetings from the Ole Sereni Hotel.We are delighted to hear that you found our staff excellent. Your kind words motivate us to continue providing exceptional service. We look forward to welcoming you back soon. Warm Regards, Patricia MutukuOle Sereni Hotel.

Dear Birikti,Greetings from the Ole Sereni Hotel.Thank you for your review of your recent stay with us. We are glad to hear that you enjoyed your time at our hotel. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Kind Regards,Patricia MutukuOle Sereni Hotel.

Dear Ann-Marie, Greetings from the Ole Sereni Hotel. Thank you for your review of your recent stay with us. We are thrilled to hear that you enjoyed your time at our hotel and that our services met your expectations. Your feedback is greatly appreciated, and we look forward to welcoming you back in the near future.Kind Regards,Patricia MutukuOle Sereni Hotel.

Dear Victor,Greetings from the Ole Sereni Hotel.Thank you for your feedback on your recent stay with us. We sincerely apologize for the inconvenience with the air conditioning and television. Our maintenance team has been informed and has addressed the issues to ensure they do not happen again in the future. We appreciate your feedback and hope to welcome you back for a more enjoyable stay.Sincerely,Patricia MutukuOle Sereni Hotel.

Dear Richard, Greetings from the Ole Sereni Hotel.Thank you so much for your kind review of our hotel. We truly appreciate your positive feedback and are delighted to hear that you had a first-rate experience with us. Our team takes great pride in providing friendly and accommodating service to our guests. We hope to have the pleasure of welcoming you back to Ole Sereni in the future. Warm Regards,Patricia MutukuOle Sereni Hotel.

Dear Ingrid,Greetings from the Ole Sereni Hotel.Thank you for your review of your recent stay with us. We are delighted to hear that you enjoyed your stay at our hotel. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Kind Regards,Patricia MutukuOle Sereni Hotel.

Dear Roberto,Greetings from the Ole Sereni Hotel.Thank you for your review of your recent stay with us. We are delighted to hear that you enjoyed your time at our hotel. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Kind Regards,Patricia MutukuOle Sereni Hotel

Dear George, Greetings from Ole Sereni Hotel.Thank you for taking the time to share your feedback with us. We truly appreciate your kind words about our receptionist. We have taken note of your comments regarding the dining services staff and will ensure that they receive additional training to enhance their guest handling skills. Thank you for bringing this to our attention. We hope to welcome you back to Ole Sereni in the future. Best Regards, Patricia MutukuOle Sereni Hotel.

Dear Sharon,Thank you for choosing the Ole Sereni Hotel for your stay. We understand that your experience was not up to our usual standards and apologize for the inconvenience caused during your stay with us.We have taken note of your feedback, and moving forward, we will notify our guests in advance about any events or parties taking place in the restaurant and ensure that measures are in place to minimize noise disturbance for our guests. We will review our staff training procedures to ensure that all staff members are aware of the importance of providing excellent customer service. We hope to make it right and provide you with a better experience in the future. Kind Regards,Patricia MutukuOle Sereni Hotel.

Dear Phillip, Greetings from the Ole Sereni Hotel.Thank you for your feedback. It was a pleasure to host you during your recent stay with us. We are thrilled to hear that you had a positive experience at our hotel.We look forward to welcoming you back in the future and providing you with another enjoyable experience at the Ole Sereni Hotel. Best Regards,Patricia MutukuOle Sereni Hotel.

Dear Aidan,Thank you for taking the time to share your feedback with us. We appreciate your positive comments about our food. We apologize for the inconveniences caused during your stay with us. We have addressed this issue with our housekeeping staff to ensure that towels are replaced in a timely manner moving forward.We have noted the issue with the A/C, and our maintenance team is currently installing new A/C units to ensure that all our guests have a comfortable and enjoyable stay. Regarding the bill not being itemized, we apologize for any confusion or inconvenience this may have caused. We understand the importance of transparency and will make sure to provide a detailed, itemized bill for your reference.Our Mercedes-Benz airport transfer service is designed to provide a luxurious and convenient transportation option to our valued customers; hence, the charges for this service are higher than for normal taxi services. However, the premium experience and personalized attention our customers receive make it well worth the investment. Additionally, our professional chauffeurs undergo rigorous training to ensure a safe and comfortable journey for all passengers.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back to Ole Sereni in the future.Kind Regards,Patricia MutukuOle Sereni Hotel.

Jambo Allison,Thank you for choosing Ole Sereni for your stay in Kenya. We are delighted to hear that your experience with us was peaceful. Your kind words are truly appreciated. We hope to welcome you back again in the future. Best Regards, Patricia MutukuOle Sereni Hotel.

Dear Aidan,Thank you for taking the time to share your feedback with us. We appreciate your positive comments about our food. However, we sincerely apologize for the shortcomings you experienced during your stay.We have taken note of your concerns regarding the lack of attention to detail and taking towels out of the room but not replacing them on time. We apologize for the inconvenience caused by the oversight in replacing towels promptly. Rest assured, we have addressed this issue with our housekeeping staff to ensure that towels are replaced in a timely manner moving forward. Additionally, we appreciate your feedback, as it helps us improve our services and provide a better experience for our guests. We are sorry to hear that the air conditioning was not functioning properly in one of the rooms. We understand how uncomfortable it must have been for you to experience a malfunctioning air conditioning unit during your stay. Our team is dedicated to ensuring the utmost comfort of our guests and is currently in the process of installing new A/C units in all the rooms in our hotel. We apologize for any inconvenience this may have caused and assure you that steps are being taken to rectify the situation promptly. Thank you for bringing this to our attention, and we appreciate your understanding as we work towards providing a better experience for all our guests.Regarding the bill not being itemized, we apologize for any confusion or inconvenience this may have caused. We understand the importance of transparency and will make sure to provide a detailed, itemized bill for your reference. We appreciate your feedback and will use it to improve our services. If you have any further concerns or questions, please do not hesitate to reach out to our team. In regards to the airport transfer, we apologize if you found it expensive. Our Mercedes-Benz airport pick-up and drop-off service is designed to provide a luxurious and convenient transportation option to our valued customers; hence, the charges for this service are higher than for traditional taxi services. However, the premium experience and personalized attention our customers receive make it well worth the investment. Additionally, our professional chauffeurs undergo rigorous training to ensure a safe and comfortable journey for all passengers. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back to Ole Sereni in the future. Kind Regards, Patricia MutukuOle Sereni Hotel.

Dear Roberto, Thank you for taking the time to share your feedback on your stay at Ole Sereni. We truly apologize for the inconvenience caused by the AC malfunction. We understand how important a comfortable and pleasant stay is for our guests, and we deeply regret that we fell short of your expectations in this regard. Our maintenance team has been notified about the AC issue, and they are working diligently to resolve it.We hope we can welcome you back in the future and provide you with a much better experience. In the meantime, please let us know if there is anything else we can do to make it up to you. Your satisfaction is our top priority. Kind RegardsPatricia MutukuOle Sereni Hotel.

Dear Jacky,Thank you for choosing to stay at Ole Sereni and for taking the time to share your feedback with us. We truly appreciate your kind words regarding the safety measures we have in place, as well as our friendly and helpful staff, particularly Johnson and Faith at the Big 5 restaurant. We are glad to hear that you enjoyed the excellent meals and the variety of options available at our breakfast buffet.We apologize for any inconvenience you experienced with the air conditioning in your first room. We understand how important a comfortable temperature is for a good night's sleep, and we regret that this was not up to your expectations. We have taken note of your feedback regarding the temperature limitations, and currently we have started installing new A/C units in all our rooms to ensure a comfortable stay for our guests. We are sorry to hear about the delay during your check-in process. We appreciate your patience and understanding in resolving the issue with the Expedia confirmation. We will review our procedures to ensure a smoother check-in experience for our guests in the future.Thank you for your suggestion regarding quicker service in our restaurants. We value your feedback and will take it into consideration as we strive to enhance our overall guest experience.Once again, we appreciate your feedback and hope to have the opportunity to welcome you back to Ole Sereni in the future.Warm Regards,Patricia MutukuOle Sereni Hotel.

Dear Neville,Thank you for your review and for choosing to stay at the Ole Sereni hotel . We are delighted to hear that you had a positive experience during your stay. Our team strives to provide exceptional service and ensure that our guests have a memorable stay. We hope to welcome you back in the future for another wonderful experience at Ole Sereni hotel. Kind Regards,Patricia MutukuOle Sereni Hotel.

Hello John,Thank you for your feedback. We are glad to know our staff was great, and we apologize for the inconvenience you experienced with the broken air conditioning unit. We have addressed this issue with our maintenance team to ensure it doesn't happen again in the future. Thank you for bringing it to our attention. We hope to welcome you back in the future and provide you with a comfortable stay. Please let us know if there is anything else we can do to make your next visit more enjoyable. Kind Regards,Patricia MutukuOle Sereni Hotel.com

Dear Kevin,Thank you for choosing to stay at Ole Sereni and taking the time to share your feedback. At Ole Sereni we value all feedback from our guests and use it as an opportunity for improvement. We hope to welcome you back to our hotel very soon!Warm RegardsPatricia MutukuOle Sereni Hotel.

Dear Oore-ofe,Thank you for choosing to stay at Ole Sereni and taking the time to share your feedback. At Ole Sereni we value all feedback from our guests and use it as an opportunity for improvement. We hope to welcome you back to our hotel very soon!Warm RegardsPatricia MutukuOle Sereni Hotel.

Dear Tyson,Thank you for choosing to stay at Ole Sereni and taking the time to share your feedback. At Ole Sereni we value all feedback from our guests and use it as an opportunity for improvement. We hope to welcome you back to our hotel very soon!Warm RegardsPatricia MutukuOle Sereni Hotel.

Dear Maria,Thank you for choosing to stay at Ole Sereni and taking the time to share your feedback. At Ole Sereni we value all feedback from our guests and use it as an opportunity for improvement. We hope to welcome you back to our hotel very soon!Warm RegardsPatricia MutukuOle Sereni Hotel.

Dear John,Thank you for your review.We are delighted to hear that you had a wonderful experience at Ole Sereni. Your kind words are greatly appreciated. We hope to welcome you back soon for another heavenly stay.Best Regards, Patricia MutukuOle Sereni.

Dear Robert, Thank you for your kind words about our excellent staff. We truly appreciate your positive feedback and we will continue to provide exceptional service to all our guests. We look forward to welcoming you back to Ole Sereni in the near future. Best Regards, Patricia MutukuOle Sereni Hotel.

Dear Neville,Thank you for taking the time to share your feedback. At Ole Sereni we value all feedback from our guest and use it an opportunity for improvement. We hope to welcome you back to our hotel very soon!Best Regards,Patricia MutukuOle Sereni Hotel.

Dear Felix ,Thank you for choosing to stay at Ole Sereni and taking the time to share your feedback. At Ole Sereni we value all feedback from our guests and use it as an opportunity for improvement. We hope to welcome you back to our hotel very soon!Warm RegardsPatricia MutukuOle Sereni Hotel.

Dear Anusha, Thank you for taking the time to share your review. We are delighted to hear that you enjoyed the amazing views during your stay and that you received a nice breakfast box .We appreciate your feedback and hope to welcome you back to Ole Sereni in the future.Best Regards,Patricia MutukuOle Sereni Hotel.

Dear Eirik, Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a pleasant check-in experience and enjoyed our friendly service. We are also glad that you found our breakfast to be a nice and relaxing start to your day and appreciate your valuable input and hope to welcome you back to Ole Sereni in the future. Warm regards, Patricia MutukuOle Sereni Hotel

Dear Thomas,Thank you for choosing to stay at Ole Sereni and taking the time to share your feedback. At Ole Sereni we value all feedback from our guests and use it as an opportunity for improvement. We hope to welcome you back to our hotel very soon!Warm Regards,Patricia MutukuOle Sereni Hotel.

Dear Nancy,Thank you for taking time to share your feedback and for choosing to stay at Ole Sereni. At Ole Sereni we value all feedback from our guests and use it as an opportunity for improvement. We hope to welcome you back to our hotel very soon!Warm Regards,Patricia MutukuOle Sereni Hotel.

Dear Dickens,Thank you for choosing to stay at Ole Sereni and taking the time to share your feedback. At Ole Sereni we value all feedback from our guests and use it as an opportunity for improvement. We hope to welcome you back to our hotel very soon!Warm RegardsPatricia MutukuOle Sereni Hotel.

Dear Joyce, Thank you for sharing your feedback.We apologize for the bad service you experienced. We appreciate your concerns regarding pricing and service quality.To be able to address your concerns better, kindly share the details of the date you ordered your food (room service), drinks you were charged but were not aware of, and the name of the staff who followed you.We hope to have the opportunity to welcome you back in the future.Warm regards,Patricia MutukuOle Sereni Hotel.

Dear Carlos,Thank you for choosing to stay at Ole Sereni and taking the time to share your feedback. At Ole Sereni we value all feedback from our guests and use it as an opportunity for improvement. We hope to welcome you back to our hotel very soon!Warm Regards,Patricia MutukuOle Sereni Hotel.

Dear Kevin,Thank you for choosing to stay at Ole Sereni and for taking the time to share your positive experience. We are delighted to hear that you found our hotel beautiful and that our service, staff, cleanliness, presentation, and meals were all excellent.We are also pleased that our convenient location met your needs. We appreciate your recommendation and hope to welcome you back in the future.Best regards,Patricia MutukuOle Sereni

Dear Poul,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,PatriciaOle-Sereni Hotel

Dear Angeth,Thank you for choosing to stay at Ole Sereni and taking the time to share your feedback. At Ole Sereni we value all feedback from our guests and use it as an opportunity for improvement. We hope to welcome you back to our hotel very soon! Best Regards,Patricia MutukuOle Sereni Hotel

Dear Samuel, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We apologize for the inconveniences caused by the sockets in the room, which did not fit with your gadgets and computer charger. We do have adapters, which we give out at reception upon request in case your gadgets do not fit in the sockets.Sincerely,Patricia

Dear Sabrina,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Patricia

Dear Raul,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Patricia

Dear Oludare,Thank you for choosing to stay at Ole Sereni and taking the time to share your feedback. At Ole Sereni we value all feedback from our guests and use it as an opportunity for improvement. We hope to welcome you back to our hotel very soon! Best Regards,Patricia MutukuOle Sereni Hotel

Dear Gavin,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Patricia

Dear Dennis,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Patricia

Dear Daniel,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Patricia

Dear Gary,Thank you for taking the time to share your feedback. We value your feed back and hope to welcome you back to our hotel very soon!Sincerely,Patricia