Hotel a Nalagasdeniya

“予約完了後、数時間でホテル側から「設備の破損があり修理に4〜5日掛かる。キャンセルしてくれ」とのメールが来た。 この時点でキャンセル料が100%掛かる時間帯。 こちらからキャンセル手続きをすると宿泊代が戻らないかもしれないと考えてそのままにしておき東京の窓口に電話。 何度かけても時間を変えて掛けても日にちを変えて掛けても繋がらない。祝日で休みだったのかもしれないが旅先で問い合わせ窓口に電話が全然繋がらないのはとても困る。 当日、直接ホテルに出向くが看板が無く分かりにくい。 やっと見つけたら開いていない。誰もいない。 隣のアパートにオーナーか従業員が居たので事情を聞くと、彼らからキャンセル手続きはした。彼らにもサイト側からの返信が無いとのこと。 最終的に数日が経過して代金の払い戻しのメールが届いた。 窓越しに眺めた部屋はサイトの紹介通り良さそうな感じだったので泊まれなかったのは残念だ。 入口の階段に多数の野良犬の糞が落ちていたのはいただけない。 また同じ地域に行くことがあれば今度は泊まって評価を出したいと思う。”

“We went for this hotel based on the trust in the Riu brand, location, all inclusive basis and general good reviews. Overall the hotel was very good. We’d stop short of rating it as excellent based on some of the amenities looking / feeling slightly tired - probably on the basis of having been worked hard. Some key thoughts; We visited during the Middle East war / crisis and consequently the hotel was much quieter than normal. Therefore everything felt more spacious, less crowded and easier to...

“It was the most unpleasant stay in Sri Lanka and in general in several years traveling in Asia. The receptionist was totally unfriendly, just interested in getting us out out the hotel....and we understood why: some rooms were under renovation, so there was noise from early in the morning through the day. Nobody addressed us any excuse or recognize any kind of compensation for that. The guy at the restaurant was superb and hostyle, trying to reduce breakfast against what was our right to receive...

“Hotel fantastico sulla spiaggia, camere ampie con una vista meravigliosa sul mare, pulizia ottima e bagno e doccia stupende, assolutamente da tornare ”

“Gave us the wrong room initially but corrected. Large room & bathroom, nice pool to cool off in. Great staff. Nearby Beach Club is right on the beach & excellent ”

“Surprisingly stylish tranquil haven. Good price. Highly recommend. Chilled out owners and vibe.”

“There isn’t much close by just the beach and huge amazing pool. Wish there were more shops”

“Wir waren für drei Nächte in diesem Hotel und hatten eine rundum fantastische Erfahrung. Schon der Start war perfekt: Obwohl wir bereits um 8 Uhr morgens angekommen sind, konnten wir direkt unser Zimmer beziehen – das ist wirklich nicht selbstverständlich und hat uns sehr gefreut. Der Service war einfach der Wahnsinn. Das gesamte Team war unglaublich aufmerksam, herzlich und jederzeit hilfsbereit. Man hat sich sofort willkommen und bestens umsorgt gefühlt. Auch das Frühstück war sehr...

“Staff was wonderful, highly recommend. Rooms were cleaned daily, the rooms were functional, the property it self is a bit old, but still very beautiful. Private secluded beaches, you just cant beat the views and how private it is. I initially only had the reservation for 3 days, but extended it to a week. Highly recommend! ”

“For us 33 Lake Terrace was the nicest hotel we stayed at during our time in Sri Lanka. The hotel is beautifully designed, the location at the lake is so peaceful and beautiful - simply amazing. On top of this Mr Panduka and the entire staff were exceptional, very discreet but always available and just very nice. The breakfast was very good but the dinner was just amazing, both the food and the atmosphere. While the location is a bit remote (15-20min walk into town) we enjoyed the uniqueness of...

“Lovely quiet room at the back of the hotel, with a beautiful view. Very clean, good attention to detail, wonderful bathroom. ”

“This was our 2nd stay at the Asian Jewel. Our return was based on our previous experience which was lovely staff, good food, clean and spacious room. The location is out of town but was easy/cheap to get tuk tuks and being situated next to the lagoon allowed us to see lots of beautiful birds from our balcony. Would recommend and hope to return again.”

“Magnifique batiment avec une vraie style, piscine excellent, personnel super-sympa”

“An oasis of calm in the countryside! Lovely rooms, lovely pool area & a fantastic place to watch the jungle wildlife! The manager was super helpful too. The beach is a 40 min walk away, or a short tuk tuk ride. ”

“A truly wonderful experience in a property fully surrounded by nature. The service was excellent, delivered by extremely courteous staff. Highly recommended.”