Terrazza/patio

Recensioni per Rookery Hall Hotel

4 out of 5
Rookery Hall Hotel
Main Road, Worleston, Nantwich, England

Recensioni

9,2

Meraviglioso

Valutazione di 10 - Eccellente. 294 su 462 recensioni" "
Valutazione di 8 - Buono. 134 su 462 recensioni" "
Valutazione di 6 - Soddisfacente. 21 su 462 recensioni" "
Valutazione di 4 - Scarso. 10 su 462 recensioni" "
Valutazione di 2 - Terribile. 3 su 462 recensioni" "

9,4/10

Pulizia

9,2/10

Personale e servizio

9,2/10

Servizi

9,2/10

Condizioni e dotazioni della struttura

9,2/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Pagani

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera

10/10 Eccellente

Jeremy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The service was impeccable from Rebecca on reception to Tom service and spa team it was effortless to check in both at reception and spa area and nothing was too much trouble My massage with Kelly was also superb The room was fab and the food was spot on highly recommend a stay!
Soggiorno di 1 notte a marzo 2024
Risposta di Rebecca - Assistant Reception Manager, il giorno 5 mar 2024
Dear Jeremy,Thank you so much for your glowing review! I'm thrilled to hear that your stay with us was fantastic and that you found our service impeccable. It was my pleasure to assist you during check-in, and I'm glad to hear that both our reception and spa teams made your experience effortless.I'm also delighted that you enjoyed your massage with Kelly. She's a valued member of our team, and I'll be sure to pass along your compliments to her.We're delighted that you found your room to be fabulous and enjoyed the spot-on food. Your recommendation means a lot to us, and we can't wait to welcome you back for another memorable stay!If you need anything at all for your next visit, please don't hesitate to reach out.

10/10 Eccellente

Rachel

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Fantastic stay and this luxury property. Set in beautiful gardens with great facilities, but made even better by the happy and welcoming staff.
Soggiorno di 1 notte a febbraio 2024
Risposta di Rebecca - Assistant Reception Manager, il giorno 5 mar 2024
Dear Rachel,Thank you for taking the time to share your wonderful feedback following your recent stay at Rookery Hall Hotel & Spa. We are delighted to hear that you had a fantastic experience and that you found our property to be luxurious, with beautiful gardens and great facilities.Our team takes great pride in providing exceptional service, and it's heartening to know that their warm and welcoming attitude enhanced your overall experience. Your kind words will be shared with our team as they serve as motivation to continue delivering outstanding service to all our guests.We look forward to welcoming you back for another fantastic stay in the future.

10/10 Eccellente

Susan

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Rebecca - Assistant Reception Manager, il giorno 24 gen 2024
Dear Susan,Thank you so much for taking the time to leave us a 5-star rating on Expedia! We are thrilled to hear about your positive experience at Rookery Hall Hotel & Spa.If there are any specific aspects of your stay that stood out to you or if you have any additional feedback, we would love to hear more. Your satisfaction is our top priority, and we look forward to the opportunity to welcome you back in the future.Thank you for choosing Rookery Hall Hotel & Spa and we look forward to the opportunity of welcoming you back in the future.

10/10 Eccellente

Michelle

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Gorgeous hotel, the staff here are amazing and can’t do enough for you.
Soggiorno di 1 notte a novembre 2023
Risposta di Rebecca - Assistant Reception Manager, il giorno 3 dic 2023
Dear Michelle,Thank you for taking the time to share your delightful feedback! We're thrilled to hear that you found our hotel gorgeous and that our staff exceeded your expectations with their amazing service.Ensuring our guests feel welcomed and well-cared for is our top priority, and we're delighted that we could provide you with a memorable experience.Should you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We hope to have the pleasure of welcoming you back to our hotel for another exceptional stay.

10/10 Eccellente

John

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Amazing stay
Jayne and I loved our stay Staff are fantastic ready to help in any way they could
Soggiorno di 2 notti a novembre 2023
Risposta di Rebecca - Assistant Reception Manager, il giorno 25 nov 2023
Dear John,Thank you for your delightful feedback! We're thrilled that you and Jayne had an amazing stay with us. Our team takes immense pride in ensuring our guests feel welcome and supported throughout their time here. Should you plan another visit, we'll be more than happy to assist in any way possible. Your satisfaction is our top priority.Looking forward to welcoming you both again soon.

10/10 Eccellente

jade

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a ottobre 2023
Risposta di Rebecca - Assistant Reception Manager, il giorno 11 nov 2023
Dear Jade,We're thrilled to receive your perfect 10 out of 10 review! Thank you for choosing us, and we're delighted to hear that your experience was exceptional.It's fantastic that you enjoyed your stay, and we appreciate your positive feedback. If there are specific aspects that made your visit memorable or any team members who went above and beyond, feel free to share—we'd love to celebrate their efforts.Your satisfaction is our priority, and we look forward to the opportunity to welcome you back. Should you have any preferences or requests for your next visit, please don't hesitate to let us know.

10/10 Eccellente

MARGARET

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
fabulous stay
We always have a lovely stay here and this is mostly down to the excellent staff who make it there mission to cater for your needs. When tou have any issues they deal with them instantly. recommendations are taken serious and of the two things i mentioned on my last visit was delighted they had been implimented. Well done again to all another fabulous stay
Soggiorno di 1 notte a ottobre 2023
Risposta di Rebecca - Assistant Reception Manager, il giorno 24 ott 2023
Dear Margaret,Thank you for your continued loyalty and for sharing your recent experience at Rookery Hall. We're delighted to hear that our team's dedication to exceptional service continues to make your stays memorable.It's wonderful to know that your recommendations were taken seriously and implemented. We're committed to ensuring our guests have the best possible experience, and feedback like yours is invaluable in achieving that goal.Thank you for your kind words and for choosing to stay with us again. We look forward to welcoming you back for another fabulous stay in the future.

10/10 Eccellente

Jamie

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Me my wife and 7 month old son have just spent 2 nights at Rookery Hall Hotel and it was amazing. The staff were all so friendly and couldn’t do enough to help. Even getting a cot, bottle steriliser and blankets for my son. The spa treatments are also amazing and well worth the money. Highly recommend the hotel and look forward to staying again in the future.
Soggiorno di 2 notti a settembre 2023
Risposta di Rebecca - Assistant Reception Manager, il giorno 14 set 2023
Dear Jamie,Thank you for choosing Rookery Hall Hotel for your recent getaway with your wife and adorable 7-month-old son. We're delighted to hear that your experience was nothing short of amazing.Our team takes great pride in providing a warm and welcoming atmosphere, and it's fantastic to know that you found our staff to be friendly and accommodating. We understand the importance of comfort for little ones, and we're pleased we could provide you with the necessary amenities for your son's stay.It's wonderful to hear that you also enjoyed the spa treatments. We believe in delivering a holistic experience that leaves our guests feeling refreshed and rejuvenated.We're truly grateful for your recommendation and your anticipation of returning to our hotel in the future. We can't wait to welcome your family back and make more memorable moments together.

10/10 Eccellente

Angus

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Rookery Hall is a stunning place to stay in the Cheshire country-side, I cannot recommend it enough. The staff were an absolute delight as are the views and the food/wine.
Soggiorno di 2 notti ad agosto 2023
Risposta di Rebecca - Assistant Reception Manager, il giorno 15 ago 2023
Dear Angus, Thank you for taking the time to post a fabulous 5 star review following your stay with us. The team work so hard to be friendly, attentive and help our guests to have a wonderful and relaxing experience with us - I'm glad we were able to achieve that and more on this occasion.We can;t wait to welcome you back very soon.

10/10 Eccellente

FRANCIS

Soggiorno di 2 notti a luglio 2023
Risposta di Rebecca - Assistant Reception Manager, il giorno 15 ago 2023
Dear Francis, Thank you for taking the time to post an incredible 5 star review following your visit with us. We very much hope to welcome you back to Rookery Hall Hotel & Spa soon.

10/10 Eccellente

Nia

Soggiorno di 1 notte a luglio 2023
Risposta di Rebecca - Assistant Reception Manager, il giorno 17 lug 2023
Dear Nia, Thank you for taking the time to post an incredible 10 out of 10 review following your recent stay with us!We very much look forward to welcoming you back to Rookery Hall soon.

8/10 Buono

David

Mi è piaciuto: Pulizia e personale e servizio
we wish if there were more choice for the dinner menus,
Soggiorno di 1 notte a giugno 2023
Risposta di Rebecca - Assistant Reception Manager, il giorno 1 lug 2023
Dear David, Thank you for taking the time to post a fabulous four star review following your recent stay with us. We are always looking for ways to improve our guest experience, feedback like yours allows us to do just that. We look forward to welcoming you back next time.

10/10 Eccellente

Jill

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a maggio 2023
Risposta di Rebecca - Assistant Reception Manager, il giorno 29 mag 2023
Dear Jill, Thankyou for taking the time to post a fab 10 out of 10 review following your visit with us. We look forward to welcoming you back in the future.

8/10 Buono

Kathy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Service was very good and nice facilities but over priced for what it is.
Soggiorno di 1 notte a maggio 2023
Risposta di Rebecca - Assistant Reception Manager, il giorno 26 mag 2023
Dear Kathy, Thank you for taking the time to complete a post stay review following your stay with us. I'm glad to hear that you enjoyed the service and facilities we offer. I was dissapointed to hear that you feel that we are overpriced given the service and product we provide. Our rates our variable which means particular dates can be much more expensive depending on how busy the hotel is due to supply and demand. We are, however, always looking for way to improve our guest experience so feel free to get in touch with us direct should you have any feedback on ways we can add value to our offering.Thank you again and I hope we have the opportunity of welcoming you back in the future.

10/10 Eccellente

Keith

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent quality of food, excellent attentive staff, very peaceful and tranquil environment. Quality of accommodation was excellent.
Soggiorno di 3 notti ad aprile 2023
Risposta di Rebecca - Assistant Reception Manager, il giorno 8 mag 2023
Dear Keith, Thank you for taking the time to post a fab 10 out of 10 review following your stay with us. I'm delighted to hear that we were able to provide the relaxing and tranquil retreat that you were looking for. We look forward to welcoming you back to Rookery Hall very soon.

10/10 Eccellente

Peter

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Only negative, chilly bathroom room #23 but it's England! ALL staff outstanding, particularly Dan (bar) and Etta (dining room).
Soggiorno di 3 notti ad aprile 2023
Risposta di Rebecca - Assistant Reception Manager, il giorno 8 mag 2023
Dear Peter, Thank you for taking the time to post an amazing 5 out of 5 review following your stay with us! We are so proud of the team we have here at Rookery Hall; Dan and Eva will be delighted that they were able to make your stay with us so special. Thank you again and we look forward to the opportunity of welcoming you back soon.

10/10 Eccellente

Joe

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very relaxing
Thoroughly enjoyed our stay. Very peaceful and relaxing environment with amazing food. All staff were very friendly and attentive. Can’t wait to stay again.
Soggiorno di 2 notti ad aprile 2023
Risposta di Rebecca - Assistant Reception Manager, il giorno 8 apr 2023
Dear Joe, Thank you for taking the time to score Rookery Hall an amazing 10 out of 10 following your stay with us! We are really proud of the team we have here at Rookery Hall and the friendly welcome that we give to our guests; it is great to hear that this does not go unnoticed.We very much look forward to welcoming you back in the near future for your next getaway.

10/10 Eccellente

Andrew

Soggiorno di 1 notte ad aprile 2023
Risposta di Rebecca - Assistant Reception Manager, il giorno 25 apr 2023
Dear Andrew, Thank you for taking the time to post an amazing 5 out of 5 review following your stay with us!We very much look forward to welcoming you back to Rookery Hall soon.

10/10 Eccellente

TOBIAS

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
From start to finish the level of service was absolutely amazing. The spa was clean and welcoming, with even a last minute treatment booking slot for both of us which was a lovely treat. The seasonal menu option looked amazing but we opted for more casual dining in the bar/lounge area where all the staff were super attentive and went the extra mile for my girlfriends birthday surprise. Feature room was amazing! Everything so clean and comfortable with the extra added view of the garden. Definitely recommend to anyone considering but maybe book some treatments in advance if you don’t have the same luck as we did.
Soggiorno di 1 notte a febbraio 2023
Risposta di Rebecca - Assistant Reception Manager, il giorno 24 feb 2023
Dear Tobias, Thankyou for taking the time to post such a generous and thoughtful review following your stay with us. It really is a delight to hear that we were able to deliver the attentive and friendly service we so strive for. I'm also delighted to hear that we were able to make your girlfriends birthday suprise that bit extra special - March really is a breathtaking room.We look forward to welcoming you back for your next special occasion or little getaway.

10/10 Eccellente

Amanda

Soggiorno di 2 notti a gennaio 2023

4/10 Scarso

Michelle

Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Personale e servizio
The room in the hotel was awful - no better than a travel hotel - we laid £360 for the night and was very disappointed indeed - had we booked direct through the hotel we could have had a beautiful room for less or the same price - I have lost faith in booking through hotels.com
Soggiorno di 1 notte a gennaio 2023
Risposta di Kind Regards, Rebecca Assistant Reception Manage, il giorno 24 feb 2023
Dear Michelle, I was dissapointed to read of the issues you encountered during your stay. It is my understanding that we have now been able to resolve this matter for you.We are very much looking forward to your upcoming stay with us where I am certain we will restore your faith in the value and offering we provide at Rookery Hall.

10/10 Eccellente

Kieran

Soggiorno di 1 notte a gennaio 2023

10/10 Eccellente

Jeanette

Soggiorno di 1 notte a gennaio 2023

10/10 Eccellente

Jade

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Lovely escape
Incredible post Christmas one night escape with the hubby. Lovely stay, comfortable room.
Soggiorno di 1 notte a dicembre 2022

10/10 Eccellente

Kris

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2022

10/10 Eccellente

david

Soggiorno di 2 notti a novembre 2022
Risposta di Rebecca - Assistant Reception Manager, il giorno 20 nov 2022
Dear David, Thankyou so much for taking the time to post a fabulous 10 out of 10 review following your stay with us!We very much look forward to seeing you soon.

4/10 Scarso

Louise

Soggiorno di 1 notte a ottobre 2022

10/10 Eccellente

Susan

Soggiorno di 1 notte a ottobre 2022

10/10 Eccellente

Terence

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 3 notti ad agosto 2022

10/10 Eccellente

Lucy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad agosto 2022
Risposta di Rebecca - Assistant Reception Manager, il giorno 10 set 2022
Dear Lucy, Thankyou for your incredible 10 out of 10 review following your visit with us. I'm glad we were able to deliver the high standards we strive for. We can't wait to welcome you back to Rookery Hall next time.

4/10 Scarso

V A

Soggiorno di 1 notte ad agosto 2022
Risposta di Rebecca - Assistant Reception Manager, il giorno 10 set 2022
Dear V A, I was dissapointed to see your 4 out of 10 review. Please feel free to contact us direct should you wish to share any specific feedback and we would be happy to discuss this with you.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Relaxing stay
Stayed here many times previously before covid always relaxing. Many upgrades to decor, bedrooms and bar area Having use of the spa makes the stay perfect.
Soggiorno di 1 notte ad agosto 2022
Risposta di Rebecca - Assistant Reception Manager, il giorno 10 set 2022
Dear Anonymous, Thankyou for posting a 10 out of 10 review following your most recent stay with us. I'm glad you like the sympathetic but stylish upgrades to decor throughout the hotel. It's also great to hear that we were able to deliver the high standards you know us for. We can't wait to welcome you back to Rookery for your next return stay!

10/10 Eccellente

Mark

Soggiorno di 1 notte ad agosto 2022
Risposta di Rebecca - Assistant Reception Manager, il giorno 10 set 2022
Dear Mark,Thankyou for a wonderful 10 out of 10 review following your visit with us. We look forward to welcoming you back next time.

10/10 Eccellente

David

Soggiorno di 1 notte ad agosto 2022
Risposta di Rebecca Ward Assistant Reception Manager, il giorno 10 set 2022
Dear David, Thankyou for taking the time to post a fab 10 out of 10 review following your visit with us. We look forward to welcoming you back in the future.

10/10 Eccellente

stephen

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great Stay Only small point they offered a turn down at 7 pm this never happened But good dinner and stay was very comfortable
Soggiorno di 1 notte a luglio 2022

10/10 Eccellente

Joan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a luglio 2022

10/10 Eccellente

Timothy

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Absolutely wonderful hotel and even better restaurant. Having stayed elsewhere in the area recently, I moved to this property the second week of my journey. Even though both hotels were rated similarly, I can tell you there is no comparison. The attention to detail here is top notch in everything they do from the grounds, rooms and common areas to the staff cleaning your room. In my opinion he restaurant is worthy of a Michelin star for their creativity, quality and service. Try the tasting menu with the wine pairing for an amazing culinary experience.
Soggiorno di 5 notti a marzo 2022

10/10 Eccellente

Maxine

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
A fabulous stay!
The hotel was lovely, clean and the staff couldn’t do enough- really excellent service. Good COVID measures in place too. We ate in the restaurant and the food was really good. Overall a great stay and would highly recommend.
Soggiorno di 2 notti a dicembre 2021
Risposta di Rebecca Ward, Assistant Reception Manager, il giorno 19 gen 2022
Dear Maxine, Thankyou for taking the time to post such a wonderful review following your stay with us! We are so proud of the team we have here at Rookery Hall - I know that they are always going the extra mile to make our guest experience extra special; it's so good to hear that this was felt during your stay. Our kitchen team are very talented and change the menus seasonally - hopefully we can invite you back soon to try some more of their culinary delights soon. Thankyou again for taking the time to post a review following your stay with us and we look forward to welcoming you back soon. Yours Sincerely

10/10 Eccellente

Natalie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent daily break
Despite air conditioning not working in the room was an amazing trip away. Food was out of this world, facilities were great and little touches for kids like cookies and milk at bed made it magical
Soggiorno di 1 notte a dicembre 2021
Risposta di Rebecca Ward, Assistant Reception Manager, il giorno 19 gen 2022
Dear Natalie, Thank you for taking the time to post a wonderful 10 out of 10 review following your stay with us. We love to add the little touches that make your stay extra special so it's good to hear that we did just that with the milk and cookies for the little ones. Our kitchen team are very talented and have very recently changed the Restaurant Tasting menus and will be changing the A La Carte menu very soon - it would be lovely to welcome you back to sample the new culinary delights we have to offer. Thankyou again for taking the time to post a review following your stay and we look forward to welcoming you back in the future! Yours sincerely

10/10 Eccellente

Ann

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lovely setting, convenient for touring area and visiting friends.
Soggiorno di 2 notti a novembre 2021
Risposta di Rebecca Ward, Assistant Reception Manager, il giorno 2 gen 2022
Hi Ann, We're so happy to hear you enjoyed your stay with us whilst exploring the local area and visiting friends and would like to thank you for posting a wonderful 5 star review. We look forward to welcoming you back soon.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Faultless
Perfect overnight break. Staff were professional and friendly. Bed was very comfy and the spa was quiet and very clean.
Soggiorno di 1 notte a novembre 2021
Risposta di Andrea Shreiber, il giorno 23 nov 2021
Dear Anonymous, Thank you for taking the time to complete our post stay survey following your recent stay with us. I was pleased that so many areas scored so highly and to see that we met your expectations overall. We share all feedback with the team and I know they will also be very happy to read your review. When looking to return, feel free to contact me directly. Thank you again and we look forward to welcoming you back in the future. Yours sincerely, Andrea Shreiber Front Office Manager

10/10 Eccellente

richard

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2021
Risposta di Rebecca Ward, Assistant Reception Manager, il giorno 2 gen 2022
Hi Richard, Thankyou for taking the time to post an amazing 10 out of 10 review following your stay with us. We look forward to welcoming you back soon.

10/10 Eccellente

Luke

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff team were all very friendly and couldn't be more helpful with any request we had.
Soggiorno di 2 notti a ottobre 2021
Risposta di Rebecca - Assistant Reception Manager, il giorno 1 nov 2021
Thankyou for taking the time to post a review after your stay with us! We look forward to welcoming you back soon.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 2 notti a ottobre 2021
Risposta di Rebecca - Assistant Reception Manager, il giorno 14 ott 2021
Thankyou so much for taking the time to post a review following your stay with us. We look forward to welcoming you back soon!

10/10 Eccellente

Stephen

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Amazing hotel
Great stay, friendly and professional staff. Food was amazing too. All the facilities were on hand and exceptional. Highly recommended. Will definately return
Soggiorno di 2 notti a ottobre 2021
Risposta di Rebecca - Assistant Reception Manager, il giorno 11 ott 2021
Thankyou for taking the time to review your stay with us, we look forward to welcoming you back soon!

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia e comfort della camera
Nice grounds
Felt service a bit haphazard and was a little disappointed with food, guess expectation was too high. But room clean and hotel grounds nice. Staff at reception very friendly.
Soggiorno di 2 notti a settembre 2021

10/10 Eccellente

Emma

Soggiorno di 1 notte a settembre 2021

10/10 Eccellente

Ian

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The hotel takes full payment in advance
The hotel room has the rear of the building had fabulous views across the Cheshire countryside. The quality of the service was excellent and the food, imaginative, beautifully presented and a really good standard. Breakfast was good but let down by airline standard pastries but the service again was professional and friendly. The TV in the room was standard hotel fare with no HD channels - disappointing given the price point of the room. The hotel take the full payment in advance - with Hotel.Com having nothing on their website to this effect which felt very misleading. The spa facilities were good, clean and well maintained
Soggiorno di 1 notte ad agosto 2021
Risposta di Rebecca - Assistant Reception Manager, il giorno 30 set 2021
Thankyou for your lovely following your stay with us. The team imparticular will be pleased to hear your comments on the excellent service they provided to make your stay special. We're always looking to provide excellence to our guests in all departments so the other points you've made will be discussed with the team. Thankyou again for taking the time to leave a review and we look forward to welcoming you back again soon!

8/10 Buono

Breda

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Mini break
Lovely break, in the countryside, pool and spa on site
Soggiorno di 2 notti ad agosto 2021
Risposta di Rebecca - Assistant Reception Manager, il giorno 30 set 2021
Thankyou for your feedback! We're glad that you enjoyed your stay with us and look forward to welcoming you back soon.