Dear Jeff,Thank you for sharing your thoughts on your recent visit at HOMETOWNE STUDIOS MYSTIC - NEW LONDON. We thank you for your 3/5 score. However, I was disappointed to read that your experience fell short of your expectations due to the noise disturbance and the other concern mentioned. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

Thank you for taking a moment to leave a review, Donna. The staff and I at the HOMETOWNE STUDIOS MYSTIC - NEW LONDON are disappointed to see your 2/5 score. You indicated that the smell of smoke in your room dampened your experience. It is our goal to provide a comfortable stay for all our guests, so I am sorry to hear this was not achieved with you. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours,Sharma Red Roof Management RediResponse Specialist

Thank you for taking the time to leave a review, Carol. The staff and I at the HomeTowne Studios by Red Roof Mystic - New London appreciate your 5/5 score following your stay. I am happy that our prices, convenience and the other highlights pleased you. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof ManagementRediResponse Specialist

Hello Jennifer, Thank you for taking a moment to leave a review. The staff at the HOMETOWNE STUDIOS MYSTIC - NEW LONDON and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

Hello Jenny, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios By Red Roof Mystic - New London and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Dear Lisa,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS MYSTIC - NEW LONDON. I am happy to read that you found the room to be spacious and clean. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Thank you for sharing your feedback with us, Audrey. Our team at the HomeTowne Studios By Red Roof Mystic - New London was pleased to see your 4/5 score. However, you stated that a chicken woke you up. As such, your feedback may be taken into account.Thank you again for your review. It would be our pleasure to host you under our roof again.Best regards,Red Roof Management

Thank you for sharing your perfect rating with us, Katiria. Our staff at the HomeTowne Studios By Red Roof Mystic - New London was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management

Thanks for sharing your feedback with us, Janet. The team at our HomeTowne Studios By Red Roof Mystic - New London was saddened to see that we failed to provide you with a satisfactory stay. You stated that the poor interaction at the check-in office and the unpleasant room smell mentioned hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,Red Roof Management

Dear Katherine,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS MYSTIC - NEW LONDON. It's great to see you enjoyed your stay, resulting in a 5/5 score. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding the good hospitality, the friendliness and nice stay you had with us. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay.We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,AdraineRed Roof ManagementRediResponse Specialist

Dear Julia,Thank you for giving us a 5 out of 5 score on your review. We appreciate you taking the time to do a survey. It’s encouraging to know that we are doing a great job for our guest here at our Hometowne Studios Mystic - New London. We continually work to improve our hotel, so I really appreciate you providing us with your feedback regarding having a breakfast buffet. We will be sure to note this for future endeavors.Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,Red Roof Management

Dear Diane,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS MYSTIC - NEW LONDON. I am sorry to see that your impression of our property was not a good one and that during your stay, you found it to be unclean and you were faced with safety concerns. This is regrettable to hear as this is not an experience our guests usually have with us. Thank you for sharing your concerns and I hope you have a better experience in your future travels.Very truly yours,Red Roof Management

Dear Valued Guest, Thank you for taking the time to tell us about your stay at the HomeTowne Studios by Red Roof Mystic - New London. I am disappointed that your experience did not meet your expectations, as you indicated that your room was unclean, the pillows were uncomfortable, the towels were blood stained and all the other concerns that dampened your visit. Please accept our sincerest apologies for the inconvenience caused by the issues you highlighted. Red Roof's goal is to provide clean and comfortable accommodations for all guests and we are sorry this was not achieved with your visit, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Nonetheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

Dear Andrew, The staff at the HomeTowne Studios By Red Roof Mystic - New London and I appreciate your 5/5 score following your stay. At Red Roof, we hope to continue to provide great experiences for you, so in the future, please consider adding more detailed comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Thank you, Amanda, for the feedback about your experience with the HomeTowne Studios Mystic - New London. The situation you described regarding the less than ideal encounter you had while trying to cancel your reservation is truly regrettable, and I sincerely apologize for your experience. At Red Roof, we value your business and would like to assure you that this is not reflective of our usual standards. Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

Thank you for your review, Musa. The staff at the HomeTowne Studios By Red Roof Mystic - New London and I were disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Thank you, Amy, for taking the time to share your feedback regarding your experience at the HomeTowne Studios Mystic - New London. I was disheartened to read that the the floor was wet and you encountered a foul odor. Please accept our apologies. I am grateful for the feedback you provided so we are able to continually improve our hotel.We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Thank you for taking a moment to leave a review, Brandon. The staff and I at the HomeTowne Studios by Red Roof Mystic - New London were disappointed to see your 2/10 score following your stay. In order to understand what prompted your 2/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Gerald. The staff and I at the HomeTowne Studios by Red Roof Mystic - New London appreciate your 8/10 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Herbert. The staff and I at the HomeTowne Studios by Red Roof Mystic - New London were disappointed to see your 6/10 score following your stay. In order to understand what prompted your 6/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Dear Michael,Thank you for your review following your stay at HomeTowne Studios by Red Roof Mystic - New London. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the unclean room, dirty property and the other listed issues hindered your stay. In regard to a refund, please contact your booking source to be best assisted.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Jennifer. The staff and I at the HomeTowne Studios by Red Roof Mystic - New London appreciate your 8/10 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Shuzhen. The staff and I at the HomeTowne Studios by Red Roof Mystic - New London appreciate your 10/10score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

Dear Anne,Thank you for your review following your stay at HomeTowne Studios by Red Roof Mystic - New London. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the internet didn't work properly, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

Dear Heather,We are sorry to hear your recent experience at the HOMETOWNE STUDIOS MYSTIC - NEW LONDON did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Gabrielle Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Cristina. The staff and I at the HomeTowne Studios by Red Roof Mystic - New London appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

Thank you for taking a moment to leave a review, Jaz. The staff and I at the HomeTowne Studios by Red Roof Mystic - New London were disappointed to see your 2/10 score following your stay. In order to understand what prompted your 2/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Dear Cyndi,We are sorry to hear your recent experience at the HOMETOWNE STUDIOS MYSTIC - NEW LONDON did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Gabrielle Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Lorelei. The staff and I at the HomeTowne Studios by Red Roof Mystic - New London appreciate your 5/5 score following your stay. I am happy that you found our hotel to a wonderful place for your money. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist