Hello Dario,Thank you for taking the time to review your stay with us. I'm disappointed to see that your visit did not exceed your expectations. Although we are not like other hotels, we are a boutique hotel, which does difference us from other hotels. We did unfortunately have problems with our lifts during your stay and addressed the situation immediately. We always hope these things never happen, but sadly, these situations are out of our control. As per the front desk not knowing or able to provide recommendations; my deepest apologies for this. The Front Office Agents are both reception and concierge and are capable of recommending activities, restaurants and things to do in NYC. Rest assured I will address this concern with the Front Office team directly. Thank you for bringing it to our attention. Here at the Williamsburg Hotel, we work hard everyday to accomplish one goal in common, which is the full satisfaction of our hotel guests. I'm sad we did not succeed in turning your visit into a memorable experience, but we are grateful of your feedback, which will be used to attack these areas of opportunity and enhance the overall guest experience. As of now, please know that we have reimbursed you the amount of 48.99, which corresponds to the destination fee. Kindly allow 10-20 business days to see this transaction reflected on you bank account. Refund was made to American Express card we have on file ending in 9008.We hope you gives the opportunity to host you again in the near future, and we wish a wonderful rest of the day. The Williamsburg Hotel

Thank you for choosing The Williamsburg Hotel! We look forward to welcoming you back to Brooklyn very soon!

Hey Liza,Thank you for taking the time to leave your thoughtful review. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.Your feedback is greatly appreciated.Thank you for choosing Arlo Williamsburg!All The Best,Tislam MArlo Williamsburg Staff

Hey MelissaThank you for taking the time to leave your honest review. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.If you have a moment, I kindly ask you to visit and also tell other guests about the wonderful stay you had with us! Your feedback is greatly appreciated.Thank you for choosing Arlo Williamsburg!All The Best,Arlo Williamsburg Front Desk Staff

Hey Maikol,Thank you for providing feedback on your recent visit. We apologize for the issues you encountered with our infrastructure and facilities. Your comments have been forwarded to the relevant departments for review and improvement.We value your input and hope to have the opportunity to better serve you in the future. Should you choose to return, please don't hesitate to reach out directly. We're committed to ensuring a more positive experience.Best regards,Arlo Williamsburg Staff

Hey Caitlin,Thank you for taking the time to leave your review. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. Please don't hesitate to reach out to me directly if there's anything further, we can assist you with.Thank you for choosing Arlo Williamsburg!All The Best,Arlo Williamsburg Staff

Hey Kayla,Thank you for leaving your honest feedback!Your review will be shared with our entire staff, and we are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact us directly and it will be our pleasure to assist you if you have any questions or concerns.Thank you for choosing Arlo Williamsburg!All The Best,Arlo Williamsburg Staff

Hello Amnon,Firstly, we'd like to thank you for choosing to stay with us at The Arlo Williamsburg Hotel. We truly appreciate and value all of our guests' feedback as it helps us to improve and continually provide the highest quality hotel experience.We're glad to see that you enjoyed your stay with us. If there was anything you saw during your stay that you think we could improve upon, please feel free to let us knowThank you,Michael ZultowskiNight Managermzultowski@arlohotels.com718-362-8100

Hey Glynda,Thank you for leaving your honest feedback!Your comments will be shared with our entire staff, and we are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact us directly and it will be our pleasure to assist you if you have any questions or concerns.Thank you for choosing Arlo Williamsburg!All The Best,Arlo Williamsburg Staff

Hey Peter,Thank you for taking the time to share your feedback with us. We value your input as it helps us identify areas for improvement.I apologize for the issues you encountered during your stay, particularly with the shower leaking and the room size. It's unfortunate to hear that these aspects did not meet your expectations, and please rest assured that we will address these concerns to enhance the experience for our guests.Regarding the policy on photography, I understand your frustration and while we appreciate the significant investment you made during your daughter's wedding, we must uphold our policies consistently for all guests. Unfortunately, we are unable to make exceptions or provide any special treatment in this policy to ensure fairness and consistency for all guests. We are not able to allow any photographers or media forms on our property without being properly contracted with our team.I apologize once again for the challenges you faced and assure you that your feedback has been shared with the relevant teams for further review and improvement. We value your patronage and sincerely hope to have the opportunity to welcome you back in the future.If you decide to give us another chance, please don't hesitate to reach out directly. It would be our pleasure to assist you and ensure a more enjoyable stay.Thank you for choosing Arlo Williamsburg.Warm regards,Arlo Williamsburg Staff

Hey Christina,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.Your feedback is greatly appreciated.Thank you for choosing us!All The Best,Tislam Milliner

Hey Ross,Thank you for leaving your honest feedback!Your comments will be shared with our entire staff, and we are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact us directly and it will be our pleasure to assist you if you have any questions or concerns.Thank you for choosing Arlo Williamsburg!All The Best,Arlo Williamsburg Staff

Hey Hagen,Thank you for sharing your feedback with us. We greatly appreciate your insights as they help us identify areas where we can enhance our services.I want to extend my sincere apologies for the issues you encountered with the cleanliness of your room during your recent stay. It is disheartening to hear that our housekeeping department did not meet your expectations. Please rest assured that your concerns have been brought to the attention of our housekeeping team, and we are taking immediate steps to address them to ensure a better experience for our guests in the future.I would like to inquire further about if and when you brought these issues to the attention of our staff and if any member of our front desk team visited your room to address the cleanliness concerns during your stay. Your insights will help us understand the situation better and ensure that appropriate actions are taken to prevent similar occurrences in the future.Additionally, I would like to clarify that our housekeeping service includes full cleaning every three days of your reservation, with light cleaning performed in between. However, we understand that each guest may have different preferences, and we apologize if our service did not align with your expectations. Please know that we are more than happy to accommodate specific housekeeping service preferences during your next stay. Simply inform us of your preferences, and we will ensure that they are noted and followed accordingly.I'm glad to hear that you still enjoyed part of your experiences experience despite our mishaps. Your positive feedback in these areas is greatly appreciated and will be shared with the team.Once again, I apologize for any inconvenience you experienced, and I appreciate your understanding and patience. If there is anything further, we can assist you with or if you have any additional feedback to share, please do not hesitate to contact me directly.Thank you for choosing Arlo Williamsburg, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.Warm regards,Arlo Williamsburg Staff

Hey BrianThank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.Your feedback is greatly appreciated. Thank you for choosing Arlo Williamsburg! All The Best,Arlo Williamsburg Hotel

Hey AnnMargaret,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.Your feedback is greatly appreciated. Thank you for choosing Arlo Williamsburg! All The Best,Tislam Milliner

Hey William,Thank you for sharing your feedback regarding your recent stay with us. Your insights are invaluable as we continually strive to enhance our service standards.I apologize for any inconvenience you experienced with the condition of your room and the cleanliness issues. Your feedback regarding the need for room renovation, cleanliness, and maintenance has been duly noted, and I assure you that we are taking immediate steps to address these concerns with our housekeeping and maintenance teams.Regarding the charge for breakfast that you did not order, we sincerely apologize for the oversight. As you know once it was reported to us it was removed it immediately and we are happy to let you know that we have launched a full-blown investigation into its origin and oversight.Once again, thank you for your valuable feedback. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to me directly.Thank you for choosing Arlo Williamsburg, and we hope to have the opportunity to welcome you back in the future.Warm regards,Arlo Williamsburg Staff

Hey Tracey,Thank you for taking the time to leave your honest review. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.Your feedback is greatly appreciated.Thank you for choosing Arlo Williamsburg!All The Best,Tislam Milliner

Hello Kevin,Firstly, we'd like to thank you for choosing to stay with us at The Arlo Williamsburg Hotel. We certainly appreciate and value all of our guests' feedback as it helps us to improve and continually provide the highest quality hotel experience.We very happy to hear you enjoyed your stay with us and hope you would consider us again should you ever find yourself needing a hotel in the Williamsburg area. If there was anything during your stay you noticed that you think we can improve upon, please feel free to let us know.Thank you,Michael Zultowski

Hey Nakia,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.Your feedback is greatly appreciated. Thank you for choosing Arlo Williamsburg! All The Best,Arlo Williamsburg Hotel

Hey John Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.If you have a moment, I kindly ask you to visit and also tell other guests about the wonderful stay you had with us! Your feedback is greatly appreciated.Thank you for choosing Arlo Williamsburg!All The Best,Tislam Milliner

Greetings Jonathan,Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate your positive feedback regarding our nice and cozy atmosphere, as well as the great neighborhood and nearby restaurants.While we're delighted to hear that you enjoyed the charm of our establishment and the surrounding area, we also understand that room size is an important aspect of your experience. We strive to provide a comfortable and welcoming environment for our guests, and we appreciate your feedback on the room size.Your comments are valuable to us, and we will take them into consideration as we continue to enhance and improve our accommodations. We hope that despite the room size, you had an overall pleasant stay and were able to enjoy the unique qualities our property and neighborhood have to offer.We appreciate your patronage and look forward to the possibility of welcoming you back in the future. If there's anything specific you'd like to share or discuss further, please don't hesitate to reach out to us.Sincerely,Jay WebbeHotel Manager

Hey Alam,Thank you for completing our survey. We noticed low scores and were hoping you could tell us about your experience so that we may work on improving in those areas. Your feedback is greatly appreciated, and I look forward to hearing from you. Thank you for choosing Arlo Williamsburg!All The Best,Arlo Williamsburg Staff

Hey Falang,Thank you for taking the time to share your feedback with us. We appreciate your honesty and apologize for any inconvenience you experienced during your stay.We apologize for the issues you encountered with the blinds in your room. Providing operable and efficient in-room items is a priority for us, and we regret that we fell short of your expectations on this occasion. Rest assured; we will address these concerns with our team to ensure that such instances are minimized in the future.On a positive note, to hear that you still ultimately enjoyed your stay is something we are extremely proud of. We are super excited to welcome you back and upon your return please reach out directly so we can make sure everything flows perfectly.Thank you for your understanding, and we look forward to the opportunity to welcome you back for a more seamless and enjoyable experience in the future.Warm regards,Arlo Williamsburg Staff

Dear Nesreen,Thank you for completing our survey. We noticed low scores and were hoping you could tell us about your experience so that we may work on improving in those areas. Your feedback is greatly appreciated and I look forward to hearing from you. Please feel free to contact the hotel directly if there is anything I can assist you with.Thank you for choosing Arlo Williamsburg!All The Best,Tislam Milliner

Hello CourtneyThanks for the review! We look forward to hosting you again in the future.

Thank you for your kind word, Ariel, we hope to welcome you back very soon.

Greetings Coreyann,Thank you so much for your kind words and positive feedback! We're delighted to hear that you enjoyed our great location and charming rooms. It's wonderful that you found our staff to be very pleasant – we take pride in providing excellent service to our guests.We look forward to welcoming you back in the summer so you can enjoy our pool and have another delightful stay with us. If there's anything specific you'd like to share or if you have any preferences for your next visit, feel free to let us know. We appreciate your support and can't wait to host you again.Safe travels until we see you next!Cheers,Jay WebbeHotel ManagerArlo Williamsburg

Greetings David,We apologize for any challenges that you may have experienced during your stay. We welcome you to come back to provide you a more memorable experience.Sincerely,Jay WebbeHotel Manager

Greetings Andrew,I'm truly sorry to hear about your disappointing experience, and I want to sincerely apologize for the inconveniences you encountered during your stay. We take your feedback seriously, and I assure you that we are investigating the issues you've raised to address them promptly.Our goal is to provide a clean and comfortable environment for our guests, and it's disheartening to learn that we fell short of your expectations. I assure you that we will be reviewing our cleaning processes and addressing any maintenance issues to ensure that this is an isolated incident.Regarding the room discrepancies, I'm genuinely sorry for any confusion caused by the disparity between the online images and the actual room. We will be revisiting our online content to ensure accurate representation moving forward.Your feedback is invaluable, and we appreciate you bringing these matters to our attention. If there's anything specific you'd like to discuss or if you plan to give us another chance in the future, please feel free to reach out directly.Thank you for your understanding, and we hope to have the opportunity to regain your trust with an improved experience in the future.Sincerely,Jay WebbeHotel Manager

Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. Rest assured, we take your comments seriously and will address them with our team to ensure improvements are made. We understand the importance of a relaxing and comfortable stay, and we regret that we fell short of your expectations. Your concerns have been noted, and we hope to have the opportunity to better serve you in the future.

Thanks for the review! Glad you enjoyed the vibe of Williamsburg.

Thank you so much for choosing to stay with us and for taking the time to share your wonderful experience! We are delighted to hear that you enjoyed your first visit to our hotel and found our facilities beautiful and modern. It's fantastic to know that our location provided you with plenty of activities to explore, and we're thrilled that our staff could contribute to making your stay memorable by providing excellent service.Your kind words mean a lot to us, and we are thrilled to receive a 10/10 rating from you! It's always our goal to exceed our guests' expectations, and we're delighted to have succeeded with your visit.We can't wait to welcome you back for another fantastic stay. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

Thank you so much for your wonderful feedback, we're delighted to learn about your experience, and we can't wait to welcome you back.

Thank you for taking the time to share your recent experience with us. We are truly sorry to hear that your stay did not meet your expectations.We sincerely apologize for the cleanliness issues you encountered in your room. Please know that this is not reflective of the standards we strive to uphold. We have addressed this matter with our housekeeping team to ensure that thorough inspections and cleaning procedures are conducted to prevent such occurrences in the future. Your comfort and satisfaction are of utmost importance to us, and we regret any inconvenience caused.Regarding your observations about the lobby, we appreciate your feedback. We are continuously working to maintain a welcoming and comfortable atmosphere for all our guests. Your comments will be shared with our management team as we strive to improve every aspect of our guests' experience.We understand your concerns about the rebranding of our hotel, but please rest assured that our primary focus remains on providing exceptional service and creating memorable experiences for our guests. We genuinely value your feedback as it helps us identify areas where we can enhance our offerings.We hope you will consider giving us another opportunity to exceed your expectations on a future visit. Please don't hesitate to reach out to us directly if there is anything we can do to make your next stay more enjoyable.Warm regards,

Hello Nneka,Thank you so much for the review. We look forward to hosting you again soon!

Hello Maria,Thank you so much for the review. We look forward to hosting you again soon!

Hello Ericka,Firstly we'd like to thank you for choosing to stay with us at The Arlo Williamsburg Hotel. We truly appreciate and value all of our guests' feedback as it helps us to improve and continually provide the highest quality hotel experience. We are glad to hear you enjoyed your stay. If there was anything you noticed during your stay that you think we can improve upon, please do not hesitate to let us know.Thank you,

Hello Kimalea,Firstly we'd like to thank you for choosing to stay with us at The Arlo Williamsburg Hotel. We truly appreciate and value all of our guests' feedback as it helps us to improve and continually provide the highest quality hotel experience. We are glad to hear you enjoyed your stay. If there was anything you noticed during your stay that you think we can improve upon, please do not hesitate to let us know.Thank you,

Hello Avid,Firstly we'd like to thank you for choosing to stay with us at The Arlo Williamsburg Hotel. We truly appreciate and value all of our guests' feedback as it helps us to improve and continually provide the highest quality hotel experience. We are glad to hear you enjoyed your stay. If there was anything you noticed during your stay that you think we can improve upon, please do not hesitate to let us know.Thank you,

Hello Isabel,Firstly we'd like to thank you for choosing to stay with us at The Arlo Williamsburg Hotel. We truly appreciate and value all of our guests' feedback as it helps us to improve and continually provide the highest quality hotel experience. We are glad to hear you enjoyed your stay. If there was anything you noticed during your stay that you think we can improve upon, please do not hesitate to let us know.Thank you,

Hello Evana,Firstly we'd like to thank you for choosing to stay with us at The Arlo Williamsburg Hotel. We truly appreciate and value all of our guests' feedback as it helps us to improve and continually provide the highest quality hotel experience. We are glad to hear you enjoyed your stay. If there was anything you noticed during your stay that you think we can improve upon, please do not hesitate to let us know.Thank you,

Hello Daniel,Firstly we'd like to thank you for choosing to stay with us at The Arlo Williamsburg Hotel. We truly appreciate and value all of our guests' feedback as it helps us to improve and continually provide the highest quality hotel experience. We are glad to hear you enjoyed your stay. If there was anything you noticed during your stay that you think we can improve upon, please do not hesitate to let us know.Thank you,

Hello Shimon,Firstly we'd like to thank you for choosing to stay with us at The Arlo Williamsburg Hotel. We truly appreciate and value all of our guests' feedback as it helps us to improve and continually provide the highest quality hotel experience. We are glad to hear you enjoyed your stay. If there was anything you noticed during your stay that you think we can improve upon, please do not hesitate to let us know.Thank you,

Hello Yashua,Firstly we'd like to thank you for choosing to stay with us at The Arlo Williamsburg Hotel. We truly appreciate and value all of our guests' feedback as it helps us to improve and continually provide the highest quality hotel experience. We are glad to hear you enjoyed your stay. If there was anything you noticed during your stay that you think we can improve upon, please do not hesitate to let us know.Thank you,

Hello Maxwell,Firstly, we'd like to thank you for choosing to stay with us at the Arlo Williamsburg Hotel. We truly value and appreciate all of our guests' feedback as it helps us to improve and continually provide the highest quality hotel experience. We are very happy to hear you enjoyed your stay. Also very sorry that we dropped the ball in bringing the robes you requested. That is certainly not something that is typical when it comes to our service. We thank you for bringing it to our attention so we can address the issue so it doesn't happen again. Thank you for your kind words and we hope to see you again in the future should you ever find yourself needing a hotel in the Williamsburg area.Thank you,

Hello J,Firstly we'd like to thank you for choosing to stay with us at The Arlo Williamsburg Hotel. We truly appreciate and value all of our guests' feedback as it helps us to improve and continually provide the highest quality hotel experience. We are glad to hear you enjoyed your stay. If there was anything you noticed during your stay that you think we can improve upon, please do not hesitate to let us know.Thank you,

Hello Mary,Firstly we'd like to thank you for choosing to stay with us at The Arlo Williamsburg Hotel. We truly appreciate and value all of our guests' feedback as it helps us to improve and continually provide the highest quality hotel experience. We are glad to hear you enjoyed your stay. If there was anything you noticed during your stay that you think we can improve upon, please do not hesitate to let us know.Thank you,

Hello Sherif,Firstly we'd like to thank you for choosing to stay with us at The Arlo Williamsburg Hotel. We truly appreciate and value all of our guests' feedback as it helps us to improve and continually provide the highest quality hotel experience. We are glad to hear you enjoyed your stay. If there was anything you noticed during your stay that you think we can improve upon, please do not hesitate to let us know.Thank you,