4/10 Scarso
Regina
Viaggio di lavoro, Viaggio con la famiglia
23 ago 2025
Non mi è piaciuto: Personale e servizio e servizi
I always book hotels that have a complementary breakfast. When I checked in, aside from not being able to understand what the attendant was saying, I was told that breakfast was no longer an option as they were undergoing renovations . There were no renovations to be seen
It would be nice that I knew in advance that breakfast was not an option as I would never have stayed this hotel..
I was told to move my car to behind the hotel for easier access to my hotel room. When I moved my car, my room key did not operate the outside entrances. I had to then schlep all of my luggage to the front of the hotel and use the main entrance. When I brought this to the attention of the check-in attendant, I was told that there was nothing he could do as the keys were made in advance, and they couldn't do anything about it. So, using external doors was fine if you wanted to leave, but you had to come back in the main entrance. Ridiculously inconvenient.
I don't think the hotel was super clean, but it wasn't terribly unbearable. The beds were very comfortable. However, the water in the tub did not drain efficiently. And I firmly believe that the hotel was understaffed. There was one person working behind the desk. And he actually had to leave his post to go help another guest to get into her room as her room key was not working similar to me. He was very friendly however you could tell that he was doing more than one job with minimal help
I will never stay at this hotel again.
Regina
Soggiorno di 1 notte ad agosto 2025