Sorry for the unpleasant experience you had with us, Tim! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Hannah!

Dear Phillip, Thank you for providing your feedback, we are disappointed to learn that your stay did not meet your full expectations on this occasion. Unfortunately on the evening of your arrival the reason for the diversion was due a very serious accident on the main A52, which caused the road to be closed for a length of time. In regards to the hotels.com website wording, we will most certainly address what they are advertising. Our normal check in time is between 3pm - 10pm, however on request we often accommodate our guests outside of these timings. The hotel would certainly not expect any guest to be unable to check in until the following day. We do display a notice on the main front doors, explaining if entry is required outside of these times to call us directly for assistance. There is always a member of the team available on site for the health & safety of our guests. We are sorry that you had an issue with your mobile signal, I do recall that the weather that evening was very poor and being in a rural location this can at times affect signalling locally too. In regards to our Wifi password, we will certainly take your suggestion to have a card located in each bedroom moving forwards. Once again we are sorry for any inconvenience, we do hope that you will consider us again in the future and allow us to restore your faith within Hotel Belvoir. Kindest regards Kelly Walker General Manager

Dear Guest, We are saddened to receive your review score. You explained that you wished to depart early as you stated you had chosen the incorrect location. Had you have made us aware at the time that you had any issue with your stay, we would have course rectified matters for you. Kind regards, Team Belvoir

Thank you for your review, we appreciate your feedback!

Thank you for your review, we appreciate your feedback!

Thank you for providing feedback following your recent stay with us! We are pleased that you enjoyed your time with us and hope to welcome you again in the near future.

Thank you for your review, we appreciate your feedback!

Thank you for your review, we appreciate your feedback!

Thank you for taking the time to provide such lovely feedback! We hope to welcome you again in the near future.

Thank you for your 10/10 feedback! We are delighted you enjoyed your stay & we hope to welcome you again soon!

Thank you for taking the time to feedback, we hope no welcome you again in the near future,

Thank you for your feedback

Thank you for your feedback, we are delighted you found us clean & excellent value for money! Our bar and restaurant are in process and we hope to have them open very soon! We hope to welcome you again in the near future.

Thank you for your wonderful 10/10 feedback! we are delighted you enjoyed your stay & hope to welcome you again in the future.

Thank you for your lovely feedback! we hope to welcome you again in the future.

Thank you for your 5* review following your recent stay! we are delighted you enjoyed your time with us and look forward to welcoming you again! Kind regards Team Belvoir

Thank you for your lovely feedback! We do hope to welcome you again in the near future.