Hotel a Nuevo Leon

“2nd time we have stayed there and coming back again after the 1st of the year”

“staff room All was nice property is clean only thing I didn't like was the odor inside of the room it smelled of urine”

“Really bad customer service ”

“The room was dirty and smelled like mildew, poop stains on shower curtain, dirty floors, one bed was wet, not staying here again, staff didnt help much or try and switch us rooms.”

“Came with complimentary drink and breakfast the only down side was we had to take stares up and down to the second floor.”

“Parking is an issue and the no lobby too.”

“Recibí buen servicio, la habitación estaba limpia y contaba con todos los servicios. El personal fue de mucha ayuda en todo momento.”

“Clean room ”

“Everything was clean and tidy. Easy check in and entrance. Quiet area. The only down was pillows, super hard. Next time I’ll just bring my own. Other than that, everything to my liking. The room was very clean, nice large room to relax and enjoy. The car garage was nice and spacious. Staff is ready to help and always on view.”

“Buen lugar para pasar la noche , no olviden que sigue siendo un motel cheken sus cobijas que estén limpias 😂”

“The room was clean and the property was also clean. The room can use two or three more hand towels, wash towels. Early am caffeinated coffee and creamer would also be nice to have available for early birds.”

“El aire no funciona al 100 y cuando me cambiaron de habitación el sofá de mi habitación estaba rota de las patas.”

“TODO BIEN”

“I would have given this hotel 5 stars, but I couldn't because there are several issues that need to be addressed, especially regarding accessibility. The biggest concern was the lack of handicap-accessible access to the rooms. My mom had a very difficult time going up and down the stairs throughout our stay. To make matters worse, the steps in front of our room were being demolished during our visit, forcing her to walk an even longer distance to reach the parking lot. When we first checked in,...

“1st room had mites, I was then moved and the 2nd room had bed bugs. Woke up to an arm filled with bites. I booked for 3 nights and asked for a reimbursement and both EXPEDIA AND THE HOTEL have given me the run around. Supposedly calling the hotel so they can authorize the refund and they said no one ever called. Horrible experience and nasty nasty nasty hotel room. I would stay here when they opened and thought they would keep up with maintenance but I was obviously wrong. NWVER STAYING HERE...

“No me gusto que tienen un desayuno buffet que se enfría...”

“Todo perfecto”