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Recensioni per The Great Western Hotel

3 out of 5
The Great Western Hotel
Corran Esplanade, Oban, Scotland

Recensioni

7,2

Buono

Valutazione di 10 - Eccellente. 175 su 730 recensioni" "
Valutazione di 8 - Buono. 224 su 730 recensioni" "
Valutazione di 6 - Soddisfacente. 187 su 730 recensioni" "
Valutazione di 4 - Scarso. 87 su 730 recensioni" "
Valutazione di 2 - Terribile. 57 su 730 recensioni" "

7,2/10

Pulizia

8,0/10

Personale e servizio

6,8/10

Servizi

5,8/10

Condizioni e dotazioni della struttura

6,6/10

Ecosostenibilità

Recensioni

8/10 Buono

Nessie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
First time in Oban in 54years . So much has changed. We loved the hotel as it was friendly and quiet. It does need a bit of refurbishment but would come back again
Soggiorno di 2 notti ad aprile 2024
Risposta di Ami , il giorno 2 mag 2024
I am so pleased that you enjoyed your stay at Great Western. We are always trying to improve and your feedback is therefore very valuable to us and much appreciated. I will discuss your comments with my team and we hope to welcome you back to Great Western so that you can see what we have done!Best wishes,Ami

6/10 Soddisfacente

Jonathan

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Ami , il giorno 4 mag 2024
Thank you for your review.best wishes

6/10 Soddisfacente

Mark

Viaggio di coppia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
It’s Oban but…. This place needs a maintenance person to fix up little things. Tired it is. Staff are not friendly. Not unfriendly but not engaging. We saw them actually fight with a guest. You guys need some lessons in how to treat guests so they leave happy. Day shift seemed worse than afternoon guy. Room was tired. Paint peeling, no face clothes, no shampoo, carpets dirty, come on, get it together guys, do some basic Reno’s. We won’t be back and I don’t recommend this place. You guys need to do better…
Soggiorno di 2 notti ad aprile 2024
Risposta di Ami , il giorno 2 mag 2024
I was most disappointed to read that you did not enjoy your stay with us. We are continuing to refresh the bedrooms at Great Western following its closure and unfortunately it seems you were put in a room that is yet to be updated. Please do get in contact with us so that I can understand more detail on what went wrong during your visit and somewhat make amends. Rest assured that we take such feedback extremely seriously and will work hard to ensure all future guests have a better experience. I hope you will get in contact with me directly and I can assure you of a better experience on your next stay if you would give us an opportunity. Assuring you of my best attention at all times. Best wishes

10/10 Eccellente

Ann

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Had a one night stay. Hotel staff very friendly and helpful. Would stay again.
Soggiorno di 1 notte ad aprile 2024
Risposta di Ami , il giorno 2 mag 2024
Thank you for your review, we hope to welcome you back again soon.Best wishes

8/10 Buono

Gordon

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Breakfast was only like warm. Parking at hotel is very limited. Staff all friendly and helpful.
Soggiorno di 1 notte ad aprile 2024
Risposta di Ami , il giorno 30 apr 2024
Dear Gordon,I am sorry to read that you did not enjoy your stay at Great Western. We strive to ensure that all guests fully enjoy their time with us and I will take your comments on board to ensure they are properly addressed. Please feel free to get in contact with me directly through the hotel should you wish to discuss matters further and I do hope we can welcome you back to Great Western in the future to show you the improvements we have made.Best wishes, AmiGreat Western

6/10 Soddisfacente

stephen

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Good Staff, needs an upgrade.
Soggiorno di 1 notte ad aprile 2024
Risposta di Ami , il giorno 23 apr 2024
Thank you for your review, we hope to see you again soon. best wishes

8/10 Buono

Lynne

Viaggio di coppia
The pictures of the rooms on your website are not of the rooms you actually get!!
Soggiorno di 1 notte ad aprile 2024
Risposta di Ami , il giorno 26 apr 2024
Dear Lynne,I was most disappointed to read that you did not enjoy your stay with us. We are continuing to refresh the bedrooms at Great Western following its closure and unfortunately it seems you were put in a room that is yet to be updated. Please do get in contact with us so that I can understand more detail on what went wrong during your visit and somewhat make amends. Rest assured that we take such feedback extremely seriously and will work hard to ensure all future guests have a better experience. I hope you will get in contact with me directly and I can assure you of a better experience on your next stay if you would give us an opportunity.Assuring you of my best attention at all times. Best wishes,Reception manager

8/10 Buono

Hilary

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Limited parking
Soggiorno di 1 notte ad aprile 2024
Risposta di Ami , il giorno 21 apr 2024
Thank you for your feed back . we do hope to see you again soon.best wishes

6/10 Soddisfacente

Robert

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Ami , il giorno 21 apr 2024
Thank you for your review, we hope to see you again soon.Best wishes

10/10 Eccellente

Adam

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Ami , il giorno 20 apr 2024
Thank you for your review

8/10 Buono

David

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The place was a bit run down but you can’t beat the location! Right on the water, central to town. Breakfast was good. Rooms were clean. The place has obviously seen better days (clearly an older hotel) but totally fine place to stay. Plus great view of the water from the bar.
Soggiorno di 1 notte ad aprile 2024
Risposta di Ami , il giorno 20 apr 2024
Thank you for your kind review, we hope to see you again soon. best wishes

10/10 Eccellente

Frances

Viaggio di coppia
Dated hotel but clean. Good price only stayed one night.
Soggiorno di 1 notte ad aprile 2024
Risposta di ali, il giorno 18 apr 2024
Thank you for your review

6/10 Soddisfacente

Nicholas

Non mi è piaciuto: Condizioni e dotazioni della struttura
Overall the hotel is rather tired. It definitely needs a revamp, I encountered an issue with water leaking in my hotel room ! I changed rooms but it wasn’t ideal, TV wasn’t working. It was the only room available to me as an alternative. I had dinner on my 1st night but felt the menu was very limited, I didn’t enjoy the food. I doubt that I will be staying there again.
Soggiorno di 2 notti ad aprile 2024
Risposta di ali, il giorno 18 apr 2024
Thank you for your review

6/10 Soddisfacente

robert

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
The hotel was a bit dated but wasn’t an issue overall. All areas were clean and tidy. Reception staff very friendly alas dining room staff were too busy to have time to speak. Overall a pleasant experience.
Soggiorno di 3 notti ad aprile 2024
Risposta di ali, il giorno 18 apr 2024
Thank you for your review

10/10 Eccellente

Stewart

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Staff delightful as always. Room 225 disappointing. Very tired, filthy window, no glasses in bathroom.
Soggiorno di 1 notte ad aprile 2024
Risposta di Ami , il giorno 12 apr 2024
Many thanks for taking the time to write a review of your stay. I am please to see my team looked after you well. I am how ever very sorry to read that on this occasion we appear to have fallen below the high standards we like to offer all of our guests. Your feedback is very important to us so that we can address any shortcomings and ensure they are not repeated. Please do get in touch with me directly through the hotel to discuss matters further.

6/10 Soddisfacente

susan

Viaggio di gruppo
Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Pulizia
It was on good location room overlooking sea which was nice , but drafty at window which should be replaced , deco very tired stains on ceiling and walls , but the room was clean , so no complaint on that .
Soggiorno di 1 notte ad aprile 2024
Risposta di Ami , il giorno 12 apr 2024
Many thanks for taking the time to write a review of your stay. I am very sorry to read that on this occasion we appear to have fallen below the high standards we like to offer all of our guests. Your feedback is very important to us so that we can address any shortcomings and ensure they are not repeated. Please do get in touch with me directly through the hotel to discuss matters further.

6/10 Soddisfacente

Anne

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Room had new carpet but wallpaper peeling. Breakfast was disappointing with tinned tomatoes no choice of egg which was scrambled and i don't like and luke warm. The lady on dinningroom reception was rude and not very welcoming as we were 1 minute early for breakfast. Hope it improves for the Summer when we have an influx of visitors from around the world.
Soggiorno di 1 notte ad aprile 2024
Risposta di Ami , il giorno 12 apr 2024
Many thanks for taking the time to write a review of your stay. I am very sorry to read that on this occasion we appear to have fallen below the high standards we like to offer all of our guests. Your feedback is very important to us so that we can address any shortcomings and ensure they are not repeated. Please do get in touch with me directly through the hotel to discuss matters further.

8/10 Buono

Suzanne

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good hotel close to everything.
Soggiorno di 1 notte a marzo 2024
Risposta di Ami , il giorno 10 apr 2024
Thank you for your review

6/10 Soddisfacente

Eileen

Soggiorno di 1 notte ad aprile 2024
Risposta di Ami , il giorno 30 apr 2024
Thank you for your review

6/10 Soddisfacente

Helen

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
The bed was very comfortable and the room was very spacious. There was lovely views in the bar looking out onto the waterfront. Overall the bedroom needed updated there was paper peeling off the ceiling, there were stains on the carpet. Overall the hotel was just a bit tired.
Soggiorno di 2 notti ad aprile 2024
Risposta di Ami , il giorno 12 apr 2024
Thank you for you review,

6/10 Soddisfacente

Ronald

Soggiorno di 1 notte ad aprile 2024
Risposta di Ami , il giorno 7 apr 2024
Thank you for your review

2/10 Terribile

Anthony

Viaggio con animali domestici, Viaggio di coppia, Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Tired doesn’t begin to describe it. Peeling paint, broken window pane, electric sockets which don’t work, wires dangling from bathroom wall, tv pixelated beyond measure, and dirt, and dirt, and dirt. This place should not be listed as an hotel.
Soggiorno di 1 notte ad aprile 2024
Risposta di Ami , il giorno 3 apr 2024
We are continuing to refresh the bedrooms at Great Western following its closure and unfortunately it seems you were put in a room that is yet to be updated. Please do get in contact with us so that I can understand more detail on what went wrong during your visit and somewhat make amends. Rest assured that we take such feedback extremely seriously and will work hard to ensure all future guests have a better experience. I hope you will get in contact with me directly and I can assure you of a better experience on your next stay if you would give us an opportunity. Assuring you of my best attention at all times. Best wishes

10/10 Eccellente

Mrs Sharon

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excellent central location overlooking the bay, few minutes walk from ferry terminal, bus and train stations. Hotel good with professional, helpful and friendly staff.
Soggiorno di 2 notti a marzo 2024
Risposta di Ami , il giorno 2 apr 2024
Thank you for your lovely review, we look forward to welcoming you back again soon Best wishes

4/10 Scarso

Christopher

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
I booked a standard twin room. All online pictures show shower room. My room had a shower tab in the bath. I asked if I was in a basic room and was advised there were no basic rooms. On line they advertise basic rooms.
Soggiorno di 2 notti a marzo 2024
Risposta di Ami , il giorno 2 apr 2024
We are continuing to refresh the bedrooms at Great Western following its closure and unfortunately it seems you were put in a room that is yet to be updated. Please do get in contact with us so that I can understand more detail on what went wrong during your visit and somewhat make amends. Rest assured that we take such feedback extremely seriously and will work hard to ensure all future guests have a better experience. I hope you will get in contact with me directly and I can assure you of a better experience on your next stay if you would give us an opportunity. Assuring you of my best attention at all times. Best wishes

4/10 Scarso

Caroline

Viaggio di coppia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Ami , il giorno 2 apr 2024
Thank you for your review

6/10 Soddisfacente

Douglas

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The property is in a very poor condition, I base this on the condition of our room 207. The window frames are so bad the glass is held in place with silicone and even then you could quite easily have pushed the glass out Refurbishment is needed as it has the potential and location to be really good. The only feather in their cap was Rhurie and the reception staff.
Soggiorno di 1 notte a marzo 2024
Risposta di Ami , il giorno 2 apr 2024
We are continuing to refresh the bedrooms at Great Western following its closure and unfortunately it seems you were put in a room that is yet to be updated. Please do get in contact with us so that I can understand more detail on what went wrong during your visit and somewhat make amends. Rest assured that we take such feedback extremely seriously and will work hard to ensure all future guests have a better experience. I hope you will get in contact with me directly and I can assure you of a better experience on your next stay if you would give us an opportunity. Assuring you of my best attention at all times. Best wishes

8/10 Buono

Riona

Mi è piaciuto: Pulizia e personale e servizio
The property was a bit dated, but clean and comfortable. The staff were a huge bonus! Every one I was in contact with was unfailingly warm, friendly, polite and eager to help.
Soggiorno di 2 notti a marzo 2024
Risposta di Ami , il giorno 2 apr 2024
Thank you for your review, we are so please to see our team looked after you, we hope to welcome you back again soon. Best wishes

8/10 Buono

Diana

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a marzo 2024
Risposta di Ami , il giorno 2 apr 2024
Thank you for your review.Best wishes

6/10 Soddisfacente

Brian Kevin

Mi è piaciuto: Personale e servizio e servizi
Ideal for my needs.
Soggiorno di 1 notte a marzo 2024
Risposta di ALI, il giorno 27 mar 2024
Dear Guest I am so pleased that you enjoyed your stay at Great Western. We are always trying to improve and your feedback is therefore very valuable to us and much appreciated. I will discuss your comments with my team and we hope to welcome you back to Great Western so that you can see what we have done! Best wishes, Alison Tracy Deputy General Manager

6/10 Soddisfacente

Greg

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
The room cleaning had been completed. Toilet still dirty, paint flaking off walls, dirt lines on walls, glasses in bathroom sink not washed/replaced
Soggiorno di 1 notte a marzo 2024
Risposta di ALI, il giorno 27 mar 2024
Dear Guest I am so pleased that you enjoyed your stay at Great Western. We are always trying to improve and your feedback is therefore very valuable to us and much appreciated. I will discuss your comments with my team and we hope to welcome you back to Great Western so that you can see what we have done! Best wishes, Alison Tracy Deputy General Manager

8/10 Buono

Louise

Mi è piaciuto: Personale e servizio
Loved the view of the bay from my room. It’s a bit shabby chic but great for me a my dog.
Soggiorno di 1 notte a marzo 2024
Risposta di ALI, il giorno 27 mar 2024
Dear Guest I am so pleased that you enjoyed your stay at Great Western. We are always trying to improve and your feedback is therefore very valuable to us and much appreciated. I will discuss your comments with my team and we hope to welcome you back to Great Western so that you can see what we have done! Best wishes, Alison Tracy Deputy General Manager

6/10 Soddisfacente

Claus

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Ein schmudeliges Hotel, Zimmer nicht gerade sauber. Im ganzen ein alter Bunker.
Soggiorno di 1 notte a marzo 2024
Risposta di ALI, il giorno 27 mar 2024
Dear Guest I am so pleased that you enjoyed your stay at Great Western. We are always trying to improve and your feedback is therefore very valuable to us and much appreciated. I will discuss your comments with my team and we hope to welcome you back to Great Western so that you can see what we have done! Best wishes, Alison Tracy Deputy General Manager

8/10 Buono

lennox

Mi è piaciuto: Personale e servizio e servizi
Needs a bit of work, somewhat tired although our room was spacious and very comfortable.
Soggiorno di 3 notti a marzo 2024
Risposta di Ami , il giorno 18 mar 2024
pleased you enjoyed your stay with us, we hope to welcome you back soon. Best wishes

8/10 Buono

B

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Old building with loads of character. Facilities aren't fantastic, but great value
Soggiorno di 1 notte a marzo 2024
Risposta di ALI, il giorno 27 mar 2024
Dear Guest I am so pleased that you enjoyed your stay at Great Western. We are always trying to improve and your feedback is therefore very valuable to us and much appreciated. I will discuss your comments with my team and we hope to welcome you back to Great Western so that you can see what we have done! Best wishes, Alison Tracy Deputy General Manager

8/10 Buono

Angela

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
The property was ok bed was comfortable .food was lovely.car parking was on a first come basis.hotel a bit dated but our stay fine.
Soggiorno di 2 notti a marzo 2024
Risposta di ALI, il giorno 27 mar 2024
Dear Guest I am so pleased that you enjoyed your stay at Great Western. We are always trying to improve and your feedback is therefore very valuable to us and much appreciated. I will discuss your comments with my team and we hope to welcome you back to Great Western so that you can see what we have done! Best wishes, Alison Tracy Deputy General Manager

10/10 Eccellente

Amanda

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excellent staff clean tidy good breakfast
Soggiorno di 1 notte a marzo 2024

10/10 Eccellente

Yvonne

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The Views
Soggiorno di 2 notti a marzo 2024
Risposta di Ami , il giorno 16 mar 2024
Thank you for your review . kind regards

6/10 Soddisfacente

Mari

Mi è piaciuto: Personale e servizio
Staff very friendly, nice bar for a drink or two over looking the bay. Very easy access. Room needs upgrading badly and dusting (above soap & light fixings ).
Soggiorno di 1 notte a marzo 2024
Risposta di Ami , il giorno 16 mar 2024
I'm please to see you enjoyed our bar for drinks the view is outstanding, pleased to see you was looked after well by our team, I will pass on your comments about the room we hope to see you again soon. Best wishes

10/10 Eccellente

Rod

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very friendly staff, excellent customer service, clean rooms and comfortable, so much around in walking distance.
Risposta di Ami , il giorno 16 mar 2024
So please to see you enjoyed your stay with us, and our team looked after you well, we look forward to welcoming you back again soon kind regards

8/10 Buono

John

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Good value although property in need of a bit of TLC
Soggiorno di 2 notti a febbraio 2024
Risposta di Ami , il giorno 16 mar 2024
Thank you for your kind review,

6/10 Soddisfacente

Suzanne

Viaggio di coppia
Ok hotel close too port and pubs shopping room was ok but double bed wasn’t a double just a bit bigger than a single had too sleep at bottom so my partner could fit in the top end was very uncomfortable
Soggiorno di 2 notti a febbraio 2024
Risposta di ALI, il giorno 27 mar 2024
Dear Guest I am so pleased that you enjoyed your stay at Great Western. We are always trying to improve and your feedback is therefore very valuable to us and much appreciated. I will discuss your comments with my team and we hope to welcome you back to Great Western so that you can see what we have done! Best wishes, Alison Tracy Deputy General Manager

10/10 Eccellente

Rebekka

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Really enjoyed our stay and the staff were great. We will be back for sure.
Soggiorno di 3 notti a febbraio 2024
Risposta di Ami , il giorno 16 mar 2024
Thank you for your lovely review, I'm so please to see you enjoyed your stay with us.We look forward to welcoming you back again soon. Best wishes

8/10 Buono

Josie

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a febbraio 2024
Risposta di Great Western Hotel, il giorno 24 feb 2024
Thank you so much for taking time to review us!Were glad you enjoyed your stay

10/10 Eccellente

Andrew

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
One of many old vintage hotels in the town and must be so expensive to maintain and keep going in modern times. Hotel has much grandeur and features. We had rooms overlooking the sea which were magnificent as the lightning changed every 10 minutes. I wouldn't want a rear view. Rooms were warm and had to turn down the radiators. If you want a new and squeaky clean hotel then try for a new build, well if you won't find one and if you did they won't be around in another hundred years like this grand old lady. Loved the revolving door.
Soggiorno di 2 notti a febbraio 2024
Risposta di Great Western Hotel, il giorno 22 feb 2024
Thank you so much for taking time to write a reviewWe are delighted you enjoyed your stay and look forward to welcoming you back

10/10 Eccellente

Sam

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Great Western Hotel, il giorno 22 feb 2024
Thank you so much for taking time to write a reviewWe are delighted you enjoyed your stay and look forward to welcoming you back

4/10 Scarso

Julie

Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
The staff were all really helpful and kind and itwas in a great place. however the room and the upper floor had obviously been leaking for a long time. The window was unsafe and falling out and there was plaster falling off the walls in the corridor outside our room and our ceiling. It was tatty and looked uncared for.
Soggiorno di 2 notti a febbraio 2024
Risposta di Great Western Hotel, il giorno 22 feb 2024
Thank you for taking time to write a reviewIm sorry we failed to meet standards on this occasion

6/10 Soddisfacente

Joyce

Viaggio di coppia
The bed wasn’t comfortable
Soggiorno di 2 notti a febbraio 2024
Risposta di Great Western Hotel, il giorno 23 feb 2024
Dear JoyceIm so sorry you didnt like the bed, if you let us know which you prefer (Harder or Softer) then we can arrange this

8/10 Buono

thomas

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 2 notti a febbraio 2024
Risposta di Great Western Hotel, il giorno 22 feb 2024
Thank you so much for taking time to write a reviewWe are delighted you enjoyed your stay and look forward to welcoming you back

6/10 Soddisfacente

Drew

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Hotel beginning to show its age, however rooms were clean and comfortable, breakfast options were good and staff were very helpful throughout stay.
Soggiorno di 2 notti a febbraio 2024
Risposta di Great Western Hotel, il giorno 23 feb 2024
Thank you for you review I appreciate your feedback

6/10 Soddisfacente

Geraldine

Viaggio con animali domestici, Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
We paid for a superior room with sea view. The room size was great but oh dear. A towel was Placed on the sash window to stop wind howling in. The towel Was damp and smelling. The curtains were stained with dampness. Staining and damp above the window. If this was a superior room. I’d hate to see a standard room. The room had a stour smell. Fan in toilet didn’t work and there was no window. Staff were nice especially boy in the bar. Wouldn’t return here.
Soggiorno di 2 notti a febbraio 2024
Risposta di Great Western Hotel, il giorno 23 feb 2024
Thank you for your reviewWe have had some recent issues that were beyond our control and Im sorry that we've not met expectation on this occasion I hope we can welcome you another time