2/10 Terribile
Glendora E
Viaggio di coppia
19 ago 2025
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
When we arrived to the hotel, the front desk employee was very friendly and helpful, and as we asked for a vending machine to get bottled water, he offered us bottled water. The problems started when we enter our bedroom. It was musty and immediately I developed allergies. We tried turning on the TV and it wouldn't work. We tried the internet, and it wasn't working. We went to the front office, and the new employee told us that internet had just gone down and he called their IT person and would be fixed within an hour (it was around 9:30 pm). He came to our bedroom to check the TV, and he was unable to make it work. He said there was nothing he could do because there were no more tv's available as they were full, and that this was a new tv (unfortunately, it was not, you could see the dust caked in the back of the tv). He took my husband's ipad for about 45 minutes to try to get internet on it. In the mean time, I went to use the bathroom, and there was hair (from shaving) in the bathtub and all over the floor behind the door. Needless to say, I went to the front office, again, to tell him the bathroom was dirty, and to collect our ipad, which he was unable to provide internet for. He filmed the hair and apologized and said he was going to let the manager know. The next morning, when we went to breakfast, the first bite to my egg, it had a hair on it. Not a good experience. Never heard from a manager.
Glendora E
Soggiorno di 3 notti ad agosto 2025