Thanks for the feedback, and glad to hear you enjoyed the stay. The washing machine has now been replaced - but apologies for the inconvenience! It decided to break down shortly before your stay.

(Traduction ci-dessous) Thank you for the feedback and sorry to hear that your stay was less than satisfactory. We will follow up with our housekeeper to understand what happened and rectify any issues. Our chalet is not new, although some would call it "rustic". However we are gradually renovating and changing furniture. Unfortunately during the pandemic visitation has been difficult, but we did finally visit after your departure and have now purchased new sofas, pillows, and carried out some maintenance. Further changes are being arranged. I'm sorry that you did not benefit from these improvements. With travel easier again, we will keep closer scrutiny on our housekeeping and continue with our refurbishment. As a rural property, wildlife is unfortunately hard to completely avoid. However, the quantity of spiders you experienced is not normal, nor acceptable. They do like to seek refuge indoors, and it's possible that a family have found a cozy location. We will take serious note of this issue and have it looked at by professionals. ------ Merci pour vos commentaires et désolé d'apprendre que votre séjour n'a pas été satisfaisant. Nous ferons un suivi avec notre femme de ménage pour comprendre ce qui s'est passé et rectifier tout problème. Notre chalet n'est pas neuf, même si certains le qualifieraient de "rustique". Cependant nous rénovons et changeons progressivement les meubles. Malheureusement, pendant la pandémie, les visites ont été difficiles, mais nous avons finalement visité après votre départ et avons maintenant acheté de nouveaux canapés, oreillers et effectué un peu d'entretien. D'autres changements sont en cours d'organisation. Je suis désolé que vous n'ayez pas bénéficié de ces améliorations. Les déplacements étant à nouveau plus faciles, nous continuerons à surveiller de plus près notre entretien ménager et à poursuivre notre rénovation. En tant que propriété rurale, la faune est malheureusement difficile à éviter complètement. Cependant, la quantité d'araignées que vous avez rencontrée n'est pas normale, ni acceptable. Ils aiment se réfugier à l'intérieur et il est possible qu'une famille ait trouvé un endroit confortable. Nous prendrons sérieusement note de ce problème et le ferons examiner par des professionnels.

Thank you for your feedback - it's much appreciated. Apologies for the drainage issue and oven... we will certainly ensure more attention is given there, and will pass this onto our housekeeping team. The oven had been deep cleaned, but clearly requires additional diligence. Guest feedback is important because, particularly during the pandemic, we have been unable to visit our property for two years. Finally, a family member has managed to do so, and in the coming weeks we will be arranging some new furniture along with a gradual upgrade of our kitchen and bathroom facilities. I nonetheless hope you have had a pleasant stay in Orsières.